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Returning the Instrument for Service
Setting Up the 86122A
Returning the Instrument for
Service
The instructions in this section show you how to properly package the
instrument for return to a Agilent Technologies service office. For a list
of offices,
refer to "Agilent Technologies Service Offices" on page
52.
If the instrument is still under warranty or is covered by an Agilent
maintenance contract, it will be repaired under the terms of the warranty
or contract (the warranty is at the front of this manual). If the instrument is
no longer under warranty or is not covered by an Agilent maintenance
plan, Agilent will notify you of the cost of the repair after examining the
unit.
When an instrument is returned to a Agilent service office for servicing, it
must be adequately packaged and have a complete description of the
failure symptoms attached.
When describing the failure, please be as specific as possible about the
nature of the problem. Include copies of additional failure information
(such as the instrument failure settings, data related to instrument failure,
and error messages) along with the original cal data disks and the
instrument being returned.
Please notify the service office before returning your instrument for
service. Any special arrangements for the instrument can be discussed at
this time. This will help the Agilent service office repair and return your
instrument as quickly as possible.
49
Agilent 86122A Multi-Wavelength Meter, Second Edition
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