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Returning the Instrument for Service 8-25
Returning the Instrument for Service
The instructions in this section show you how to prop-
erly return the instrument for repair or calibration.
Always call the Agilent Technologies Instrument Sup-
port Center first to initiate service before returning
your instrument to a service office. This ensures that
the repair (or calibration) can be properly tracked and
that your instrument will be returned to you as quickly
as possible. Call this number regardless of where you
are located.
Refer to "Agilent Technologies Service
Offices" on page 8-28
for a list of service offices.
Agilent Instrument Support Center . . . . (800) 403-0801
If the instrument is still under warranty or is covered by
an Agilent maintenance contract, it will be repaired
under the terms of the warranty or contract (the war-
ranty is at the front of this manual). If the instrument is
no longer under warranty or is not covered by an Agi-
lent maintenance plan, Agilent will notify you of the
cost of the repair after examining the unit.
When an instrument is returned to a Agilent Technolo-
gies service office for servicing, it must be adequately
packaged and have a complete description of the failure
symptoms attached. When describing the failure, please
be as specific as possible about the nature of the prob-
lem. Include copies of additional failure information
(such as the instrument failure settings, data related to
instrument failure, and error messages) along with the
instrument being returned.
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