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Chapter 3: Service
General Information
To clean the instrument
Use mild soap and water to clean the instrument. Harsh soaps will damage the
water-based paint finish of the instrument.
To return the probe to for service
Before shipping the instrument to Agilent Technologies, contact your nearest
Agilent sales office for additional details.
1 Write the following information on a tag and attach it to the instrument.
• Name and address of owner
• Instrument model number
• Instrument serial number
• Description of the service required or failure indications
2 Remove all accessories from the instrument.
Accessories include all cables. Do not include accessories unless they are
associated with the failure symptoms.
3 Protect the instrument by wrapping it in plastic or heavy paper.
4 Pack the instrument in foam or other shock absorbing material and
place it in a strong shipping container.
You can use the original shipping materials or order materials from an Agilent
Technologies Sales Office. If neither are available, place 3 to 4 inches of
shock-absorbing material around the instrument and place it in a box that
does not allow movement during shipping.
5 Seal the shipping container securely.
6 Mark the shipping container as FRAGILE.
In any correspondence, refer to instrument by model number and full serial
number.
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