Warranty; Authorized Returns - Advanced Energy HFV 8000 User Manual

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Advanced Energy

WARRANTY

Advanced Energy
in material and workmanship for 12 months after they are shipped from the factory
(please see warranty statement below, for details).
In order to claim shipping or handling damage, you must inspect the delivered goods
and report such damage to AE within 30 days of your receipt of the goods. Please note
that failing to report any damage within this period is the same as acknowledging that
the goods were received undamaged.
For a warranty claim to be valid, it must:
• Be made within the applicable warranty period
• Include the product serial number and a full description of the circumstances
giving rise to the claim
• Have been assigned a return material authorization number (see below) by AE
Global Customer Support
All warranty work will be performed at an authorized AE service center (see list of
contacts at the beginning of this chapter). You are responsible for obtaining
authorization (see details below) to return any defective units, prepaying the freight
costs, and ensuring that the units are returned to an authorized AE service center. AE
will return the repaired unit (freight prepaid) to you by second-day air shipment (or
ground carrier for local returns); repair parts and labor will be provided free of charge.
Whoever ships the unit (either you or AE) is responsible for properly packaging and
adequately insuring the unit.

Authorized Returns

Before returning any product for repair and/or adjustment, call AE Global Customer
Support and discuss the problem with them. Be prepared to give them the model
number and serial number of the unit as well as the reason for the proposed return.
This consultation call will allow Global Customer Support to determine if the unit
must actually be returned for the problem to be corrected. Such technical consultation
is always available at no charge.
Units that are returned without authorization from AE Global Customer Support and
that are found to be functional will not be covered under the warranty (see warranty
statement, below). That is, you will have to pay a retest and calibration fee, and all
shipping charges.
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(AE) products are warranted to be free from failures due to defects
Troubleshooting and Global Customer Support 5705211-C