Returning Units For Repair; Warranty - Advanced Energy RFG 1251 User Manual

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Advanced Energy

RETURNING UNITS FOR REPAIR

Before returning any product for repair and/or adjustment, first follow all troubleshooting
procedures. If, after following these procedures, you still have a problem or if the procedure
instructs you to, call AE Customer Support and discuss the problem with a representative. Be
prepared to give the model number and serial number of the unit as well as the reason for the
proposed return. This consultation call allows Customer Support to determine whether the
problem can be corrected in the field or if the unit needs to be returned. Such technical
consultation is always available at no charge.
If you return a unit without first getting authorization from Customer Support and that unit is
found to be functional, you will be charged a re-test and calibration fee plus shipping charges.
To ensure years of dependable service, Advanced Energy
designed to be among the most reliable and highest quality systems available worldwide.

WARRANTY

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Advanced Energy
material and workmanship for 12 months after they are shipped from the factory (please see
warranty statement below, for details).
In order to claim shipping or handling damage, you must inspect the delivered goods and
report such damage to AE within 30 days of your receipt of the goods. Please note that failing
to report any damage within this period is the same as acknowledging that the goods were
received undamaged.
For a warranty claim to be valid, it must:
• Be made within the applicable warranty period
• Include the product serial number and a full description of the circumstances giving rise
to the claim
• Have been assigned a return material authorization number (see below) by AE Customer
Support
All warranty work will be performed at an authorized AE service center (see list of contacts at
the beginning of this chapter). You are responsible for obtaining authorization (see details
below) to return any defective units, prepaying the freight costs, and ensuring that the units are
returned to an authorized AE service center. AE will return the repaired unit (freight prepaid)
to you by second-day air shipment (or ground carrier for local returns); repair parts and labor
will be provided free of charge. Whoever ships the unit (either you or AE) is responsible for
properly packaging and adequately insuring the unit.
7-4
(AE) products are warranted to be free from failures due to defects in
Troubleshooting and Customer Support
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products are thoroughly tested and
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