Remote Support Via Anydesk; Learning Resources; Video Tutorials; Training Courses - Raymarine LIGHTHOUSE 3 Advanced Operation Instructions

ii. to display detailed diagnostics information for all products, select Product info from the
Diagnostics pop over menu.

Remote Support via AnyDesk

LightHouse 3 software versions v3.13 or later support remote support functions via the preloaded
AnyDesk app.
The AnyDesk app enables a Raymarine Product Support representative to remotely connect to
and control your MFD over an Internet connection, for the purposes of technical support and
troubleshooting.
To get started, you will first need to contact Raymarine Product Support. If the representative
considers that your support case would benefit from a remote session, you need to first ensure that
your MFD has an active Internet connection via Wi-Fi. Next, launch the AnyDesk app from your
MFD's homescreen, and then provide the displayed unique ID to the Raymarine Product Support
representative. Then follow any further instructions provided to you by the representative.
Attention
• AnyDesk is provided for troubleshooting and support purposes only, and is NOT intended to
perform remote functions on your vessel. Raymarine will NOT be held liable for damage or
injury to equipment or persons caused by the use of a remote connection to your MFD.
• Do not disclose your AnyDesk ID to anyone other than authorised Raymarine Product Support
personnel.
• Do not use the AnyDesk app to remotely activate connected devices such as Autopilot, Radar
or Sonar hardware.

24.2 Learning resources

Raymarine has produced a range of learning resources to help you get the most out of your products.

Video tutorials

Raymarine official channel on YouTube:
• YouTube
LightHouse™ 3 tips and tricks:
• Raymarine website
Video Gallery:
• Raymarine website
Note:
• Viewing the videos requires a device with an Internet connection.
• Some videos are only available in English.

Training courses

Raymarine regularly runs a range of in-depth training courses to help you make the most of your
products. Visit the Training section of the Raymarine website for more information:
• http://www.raymarine.co.uk/view/?id=2372
Technical support forum
You can use the Technical support forum to ask a technical question about a Raymarine product
or to find out how other customers are using their Raymarine equipment. The resource is regularly
updated with contributions from Raymarine customers and staff:
• http://forum.raymarine.com
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