Technical Support; Technical Support Contact Information; Telephone; E-Mail - Clarity RetCam3 User Manual

Technical Support

Technical Support Contact Information

Our goal is to provide you with timely and accurate information as well as to help you
efficiently resolve your problem or answer your question.
When contacting us by phone please be prepared, if necessary, to leave a message
indicating your:
• Name
• Organization
• Contact information
• Nature of the question, including system type and serial number
The same information in written communications would be appreciated.

Telephone

Telephone: +1 925-463-7984, ext. 222
Toll-free:
Fax:
Telephone support is available Monday through Friday from 8 a.m. to 5 p.m. Pacific Time.
If necessary, please leave a message. Clarity Technical Services returns calls promptly.

E-mail

service@retcam.com
Clarity's U.S. Technical Services responds to e-mails promptly. Our goal is to respond
within 24 hours of receipt.

Mailing Address

Send correspondence to:
Clarity Medical Systems, Inc.
5775 West Las Positas Blvd.
Pleasanton, CA 94588
USA

Service Information

Service information is available separately in the RetCam System Service Manual.
RetCam Systems components are typically return-to-factory components. Only Clarity
personnel and Clarity-qualified distributors are authorized to remove or repair
components. The Service Manual contains information on user-replaceable parts and
instructions for removing components for return for factory repair.
RetCam 3 and RetCam Shuttle User Manual
1-800-215-6005, ext. 222
+1 925-474-2093
Maintenance and Support
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