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66 Maintenance and Support
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RetCam3 User Manual
When key validation is necessary, the Key Validation dialog appears when you start
the system (and each time thereafter until you complete this step), before the Site
Awareness dialog.
Figure 53 Key Validation dialog
Follow the instructions on screen: Call Clarity and provide to the customer support
representative the large license number in the dialog (71339298 in the example
above), which is unique for your system. You will be provided in turn a unique
authorization key.
Tip: You may also send the license number via email to service@retcam.com
and receive the authorization key by return email.
You must enter the authorization key in the field and click Validate Key to access
the system software. If you call, to make sure you enter the number correctly, we
recommend you do not hang up until the number is accepted.
Technical Support
Technical Support Contact Information
Customers outside the US, please contact your distributor for technical support.
In the US, you have the following options:
Telephone
Toll-free:
(800) 215-6005
Fax:
(925) 251-0078
Telephone support is typically available between the hours of 9am and 5pm Pacific
Time.
After hours: Please leave a message as the messages are checked during the
evening hours.
PN 21-100375 Rev. A
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