HIKVISION EKI-K82T46 User Manual page 170

2. Verify the setting parameters are correct.
Select "Menu > Record > Parameters > Record," and set the Stream Type as "Audio & Video."
3. Verify the IP camera's audio encoding standard is supported by the NVR.
NVR supports G722.1 and G711 standards, and if the encoding parameter of the input audio is not one of
the previous two standards, you can log in the IP camera to configure it to the supported standard.
4. Check if the fault is solved by the above steps. If it is solved, finish the process. If not, contact an
engineer from Hikvision for further processing.
The image gets stuck when the NVR is playing back by single or multi-channel. Possible Reasons:
•
− Poor network between NVR and IP camera, and there exists packet loss during the transmission.
− The frame rate is not the real-time frame rate.
− The NVR supports up to 16-channel synchronize playback at the resolution of 4CIF, if you want a
16-channel synchronize playback at the resolution of 720p, the frame extracting may occur, which
leads to the image getting slightly stuck.
5. Verify the network between NVR and IP camera is connected.
1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the RS-232
cable.
2) Open the Super Terminal, and execute the command of "ping
may change according to the real condition), and check if there exists packet loss.
NOTE: Simultaneously press the Ctrl and C to exit the ping command.
6. Verify the frame rate is real-time frame rate.
Select "Menu > Record > Parameters > Record," and set the Frame Rate to "Full Frame."
7. Verify the hardware can afford the playback.
Reduce the channel number of playback.
Select "Menu > Record > Encoding > Record," and set the resolution and bitrate to a lower level.
8. Reduce the number of local playback channel.
Select "Menu > Playback," and uncheck the checkbox(es) of unnecessary channels.
9. Check if the fault is solved by the above steps. If it is solved, finish the process. If not, contact an
engineer from Hikvision for further processing.
No record file found in the NVR's local HDD, and prompt "No record file found." Possible Reasons:
•
− The time setting of system is incorrect.
NVR User Manual 061220NA
192.168.0.0 –l 1472 –f" (the IP address
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