HIKVISION EKI-K82T46 User Manual page 168

interfaces separately, and digits such as "D1"and "D2" stands for the channel number,
and "X" means the selected window has no image output.
3. Check if the fault is solved by the above steps. If it is solved, finish the process. If not, contact an
engineer from Hikvision for further processing.
Live view is stuck when video output locally. Possible Reasons:
•
− Poor network between NVR and IP camera, and there exists packet loss during the transmission.
− The frame rate has not reached the real-time frame rate.
4. Verify the network between NVR and IP camera is connected.
When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the RS-232
•
cable.
Open the Super Terminal, and execute the command of "ping
•
may change according to the real condition), and check if there exists packet loss.
NOTE: Simultaneously press Ctrl and C to exit the ping command.
5. Verify the frame rate is real-time frame rate.
Select "Menu > Record > Parameters > Record," and set the Frame rate to Full Frame.
•
6. Check if the fault is solved by the above steps. If it is solved, finish the process. If not, contact an
engineer from Hikvision for further processing.
Live view is stuck when video output remotely via Internet Explorer or platform software. Possible
•
Reasons:
− Poor network between NVR and IP camera, and there exists packet loss during the transmission.
− Poor network between NVR and PC, and there exists packet loss during the transmission.
− The hardware performance is not good enough, including CPU, memory, etc.
1. Verify the network between NVR and IP camera is connected.
1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the RS-232
cable.
2) Open the Super Terminal, and execute the command of "ping
address may change according to the real condition), and check if there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
NOTE:
2. Verify the network between NVR and PC is connected.
1) Open the cmd window in the Start menu, or you can press "windows+R" shortcut key to open it.
2) Use the ping command to send large packets to the NVR, execute the command "ping 192.168.0.0 –l
NVR User Manual 061220NA
192.168.0.0
–l 1472 –f" (the IP address
192.168.0.0 –l 1472 –f" (the IP
168