HIKVISION EKI-K82T46 User Manual page 167

1) Enter the IP camera Management interface "Menu > Camera > Camera > IP Camera," and view the
firmware version of connected IP camera.
2) Enter the System Info interface "Menu > Maintenance > System Info > Device Info," and view the
firmware version of NVR.
2. Verify power supply of IP camera is stable.
1) Verify the power indicator is normal.
2) When the IP camera is offline, try the ping command on PC to check if the PC connects with the IP
camera.
3. Verify the network between IP camera and NVR is stable.
1) When the IP camera is offline, connect PC and NVR with the RS-232 cable.
2) Open the Super Terminal, use the ping command, and keep sending large data packages to the
connected IP camera, and check if there exists packet loss.
NOTE: Simultaneously press Ctrl and C to exit the ping command.
Example: Input ping 172.6.22.131 –l 1472 –f.
4. Verify the switch is not flow control.
Check the brand and model of the switch connecting the IP camera and NVR, and contact the switch
manufacturer to check if it has flow control function. If so, turn it down.
5. Check if the fault is solved by the steps 1 to 4. If it is solved, finish the process. If not, contact an
engineer from Hikvision for further processing.
No monitor connected to the NVR locally, and when you manage the IP camera to connect with the
•
device by Web browser remotely, the status displays as Connected. And when you connect the device
with the monitor via VGA or HDMI interface and reboot the device, there is black screen with the mouse
cursor.
Connect the NVR with the monitor before startup via VGA or HDMI interface, and manage the IP camera
•
to connect with the device locally or remotely, the status of IP camera displays as Connect. And then
connect the device with the CVBS, and there is a black screen.
Possible Reasons:
After connecting the IP camera to the NVR, the image is output via the main spot interface by default.
•
1. Enable the output channel.
2. Select "Menu > Configuration > Live View > View," and select video output interface in the drop-down
list, and configure the window you want to view.
The view settings can be configured only by local NVR operation.
NOTE:
Different camera orders and window-division modes can be set for different output
NVR User Manual 061220NA 167