Troubleshooting Codes: Table 8 - HySecurity StrongArm 14F Programming And Operations Manual

Troubleshooting Codes: Table 8

Type Alert/Fault/Error Display
ALERT HYSECURITY
Entrapment Mode
ENTR
ALERT HYSECURITY
Safe Mode
SAFE
ALERT Low 24VDC
DC BUSS < 21V
ALERT Critical Low Power
ALERT Dead Battery
DC BUSS < 21V
ALERT No AC POWER
ALERT !ACTION BLOCKED
PHOTO EYE CLOSE
PEC
ALERT !ACTION BLOCKED
PHOTO EYE OPEN
PEO
MX3657-01 Rev. D ©2020
Buzzer Chirp Sequence
2 chirps per second every 2s
while control input is active
2 chirps once when in Safe
Mode
No chirps; LCD flashes for 1s
every 5s
No chirps: LCD steady and
controls disabled
3 chirps upon any operating
command entry
Chirps once whenever the
gate reaches the close limit
5 chirps indicating that the
command cannot be initiated
5 chirps indicating that the
command cannot be initiated
Troubleshooting
Possible Cause & Suggested Corrective Action
An IES has been tripped twice within a specific period of time.
Check the gate site for obstructions and clear the gate area. To
return to run mode operation, press the Reset button.
A gate "edge" or IES has been tripped or the operator has exited
entrapment mode. Refer to the description above.
NOTE: Gate will operate, if it receives a RUN command.
Only occurs in DC powered operators.
The system monitors the 24V control voltage in lieu of line voltage.
Low incoming line voltage will cause low control voltage. Verify that
the control transformer is connected properly, (white – not used,
red for 208V, orange for 230V and blue for 460V). Refer to Control
Transformer Connections (Non-UPS) on page 35.
As the motor starts, check the line voltage with a meter that has
min/max hold capability. If the line voltage drops more than 10%
below nominal (187 on 208 VAC, 207 on 230 VAC, or 416 on 460
VAC) the voltage is dropping too much and must be corrected.
Generally, this requires larger wire size. On 3-Phase operators, check
each leg to ground to make sure it is balanced.
If the line voltage is not dropping below these limits, check the
24V AC and DC power at the power supply. Voltages less than
20V indicate an overloaded or failing transformer or power supply
board. Remove the loads until the fault is found.
DC operators only. Appears when the 24 VDC power drops too low,
disabling the operator which helps prevent damage to the batteries
from excessive discharge. Verify the AC power is present at the
charger, the charger is on and charging (Red LED is illuminated).
The charger should shut off (Green LED) when the batteries charge
to 29.0 VDC. If the batteries cannot "hold a charge" replace them.
AC power is shut off at the source (breaker) or is not connected. The
operator's AC power switch is turned off or the main circuit breaker
has tripped.
• Have a licensed electrician check the wiring.
• Connect AC power to the operator.
• Reset circuit breaker at the electrical panel.
• Reset the operator circuit breaker.
• Turn AC power switch on.
Photo eye is not recognized as active.
• Clear photo eye path
• Realign photo eye. Refer to Photo Eye Alignment Feature. on
page 104.
• Replace photo eye battery
• Check N.C. wiring (verify wires are not disconnected or shorted)
• Review wiring diagrams. Especially path to SENSOR COM
• Make sure SENSOR settings S1, S2, and S3 are correctly assigned.
Refer to External Entrapment Protection Sensors: What the
Installer Needs to Do on page 27.
Photo eye is not recognized as active.
• Clear photo eye path
• Realign photo eye. Refer to Photo Eye Alignment Feature. on
page 104.
• Replace photo eye battery
• Check N.C. wiring (verify wires are not disconnected or shorted)
• Review wiring diagrams. Especially path to SENSOR COM
• Make sure SENSOR settings S1, S2, and S3 are correctly assigned.
Refer to External Entrapment Protection Sensors: What the
Installer Needs to Do on page 27.
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