Support - Raritan Dominion KX III User Manual

Chapter 10: Maintenance Features

Support

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The Support page provides two features that help Raritan Technical
Support to troubleshoot your User Station issues.
• Support Login: This feature allows the Technical Support to remotely
access your User Station.
Log Level: This feature allows you to set the log level of the
•
Diagnostic Log file. Note, this file is different from the Event Log.
• Diagnostic Log File: This feature downloads a diagnostic log file from
your User Station, which is helpful for troubleshooting.
Support Login
The Support Login feature allows remote access from Raritan Technical
Support.
By default, this feature is disabled for security.
MUST NOT
You enable this feature unless you are instructed by Raritan
Technical Support to do so.
To permit remote access from Raritan Technical Support:
1. If not displayed, launch the User Station Configuration window. See
User Station Configuration
2. Click Maintenance > Support. The Support page opens.
In the Support Login section:
indicates the setting is enabled.

indicates the setting is disabled.

3. Click Edit.
4. Select the Support Login checkbox.
5. Click Save.
6. Provide your User Station's IP address to Raritan Technical Support.
To retrieve the IP address(es), right-click the network icon in the

Main Toolbar to select Connection Information. See
Icon
(on page 192).
(on page 27).
Network