HID FARGO DTC 1500 User Manual
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HID FARGO DTC 1500 User Manual

Direct-to-card printer
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F
® DTC®1500
ARGO
D
-T
-C
P
IRECT
O
ARD
RINTER
M
X001800
ODEL
U
G
SER
UIDE
PLT-03159, Rev A.0
September 2017
hidglobal.com

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Summary of Contents for HID FARGO DTC 1500

  • Page 1 ® DTC®1500 ARGO IRECT RINTER X001800 ODEL UIDE PLT-03159, Rev A.0 September 2017 hidglobal.com...

  • Page 2: Revision History

    HID GLOBAL, HID, the HID Brick Logo, DTC, ICLASS, ULTRACARD, FARGO WORKBENCH, and FARGO are the trademarks or registered trademarks of HID Global Corporation, or its licensors, in the U.S. and other countries. All other trademarks, service marks, and product or service names are trademarks or registered trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Specifications ............5 Regulatory Compliance .
  • Page 4 HID Global Technical Support ........

  • Page 5: Specifications

    Chapter Specifications The purpose of this section is to provide you with specific information on the regulatory compliances, agency listings, technical specifications, and functional specifications for the DTC1500 printer. Regulatory Compliance The card printer is listed under UL 60950-1 (2 edition) Information Technology Equipment.

  • Page 6: United States

    Specifications PLT-03159, Rev A.0 1.1.1 United States This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.

  • Page 7: Safety Messages

    PLT-03159, Rev A.0 Specifications Safety Messages 1.2.1 Safety Messages—United States Symbol Critical Instructions for Safety Purposes Failure to follow these guidelines results in personal injury or death. Danger: To prevent personal injury or death: Reference the safety messages before performing an operation. ...

  • Page 8: Safety Messages-French

    Specifications PLT-03159, Rev A.0 1.2.2 Safety Messages—French Symbole Instructions critiques visant la Sécurité Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou Danger: la mort. Pour éviter des lésions corporelles ou la mort: Rapportez-vous aux avis suivants de sécurité avant de procéder à une opération. ...

  • Page 9: Safety Messages-Taiwan

    PLT-03159, Rev A.0 Specifications 1.2.3 Safety Messages—Taiwan        September 2017...

  • Page 10: Safety Messages-China

    Specifications PLT-03159, Rev A.0 1.2.4 Safety Messages—China        Use only at altitudes not more than 2000m above sea level. Environmental Protection Use Period is based on the product being used in an office environment. September 2017...

  • Page 11: Technical Specifications

    PLT-03159, Rev A.0 Specifications Technical Specifications Term Function Print Method Dye-sublimation / Resin thermal transfer Print resolution 300 dpi (11.8 dots/mm); continuous tone Up to 16.7 million colors / 256 shades per pixel Colors Full-color with resin black and overlay panel, YMCKO* (500 prints) Print Ribbon Options Full-color with two resin black panels and overlay panel, YMCKOK* (500 prints) Full-color with two resin black panels, YMCKK* (500 prints)
  • Page 12 Warranty Printer—Three years; Printhead—Three years, unlimited pass with UltraCard® Encoding Options 125 kHz (HID Prox) reader Supported 13.56 MHz (iCLASS®, MIFARE®, ISO 14443 A/B, ISO 15693) read/write encoder Contact smart card encoder reads from and writes to all ISO7816 1/2/3/4 memory...

  • Page 13: Functional Specifications

    PLT-03159, Rev A.0 Specifications Functional Specifications This card printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. Printer Components: Print Ribbons The card printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards.

  • Page 14: Ribbon Types And Print Counts

    Specifications PLT-03159, Rev A.0 1.5.1 Ribbon Types and Print Counts The following table includes the ribbon types and typical print counts. Ribbon Print Count YMCKO – Full Color / Resin Black / Overlay YMCKO Half Panel – Full Color (1/2) / Resin Black / Overlay YMCKK - Full Color / 2 Resin Black YMCKOK - Full Color / 2 Resin Black / Overlay YMCKOK Half Panel –...

  • Page 15: Printer Components: Blank Cards

    UltraCard Brand Cards The UltraCard product line, available exclusively as part of HID Global Fargo brand secure card issuance solutions, has a long-standing reputation among dealers and end users for consistent quality in construction.
  • Page 16 Specifications PLT-03159, Rev A.0 This page intentionally left blank. September 2017...

  • Page 17: Chapter 2: Setup And Installation Procedures

    Chapter Setup and Installation Procedures This section describes the setup and installation for the DTC1500 card printer. Choosing a Good Location The following guidelines help to ensure optimal printing performance: Place the unit in a location with adequate air circulation to prevent internal heat buildup. ...

  • Page 18: Unpacking And Inspection

    Setup and Installation Procedures PLT-03159, Rev A.0 2.2 Unpacking and Inspection While unpacking your printer, inspect the carton to ensure that damage has not occurred during shipping. Make sure that all supplied accessories are included with your unit. Check that the following items are included: Power supply ...

  • Page 19: Installing The Print Ribbon Cartridge

    PLT-03159, Rev A.0 Setup and Installation Procedures 2.3 Installing the Print Ribbon Cartridge Fargo Direct-to-Card printers require highly specialized supplies to function properly. To maximize printer durability, reliability, and printed card quality, you must use only Fargo-certified supplies. Your Fargo warranty is void, where not prohibited by law, if you use supplies other than Fargo-certified supplies.

  • Page 20: Installing Blank Cards Into The Input Card Hopper

    Setup and Installation Procedures PLT-03159, Rev A.0 2.4 Installing Blank Cards into the Input Card Hopper The Fargo DTC1500 card printer is capable of printing single feed cards and multiple feed cards (batch mode). To print a single feed card, remove all cards from the input card hopper, leave its door closed and place a card in the single feed card slot (which can be used repeatedly).
  • Page 21 PLT-03159, Rev A.0 Setup and Installation Procedures 4. Load up to 100 cards into the hopper with the print side down. If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe up and to the front of the printer. 5.

  • Page 22: Card Size Selection

    Setup and Installation Procedures PLT-03159, Rev A.0 2.5 Card Size Selection The printer uses standard size CR-79 and CR-80 cards. Follow this procedure in the printer and in the printer driver to set up the card size. 1. Open the front door and locate the slide bar. 2.

  • Page 23: Connecting The Printer Power

    PLT-03159, Rev A.0 Setup and Installation Procedures 4. From the Driver Printing Preferences, select the correct card size. 2.6 Connecting the Printer Power To connect power to the printer, do the following: Note: Do not connect the printer USB cable until prompted during the printer driver installation. September 2017...
  • Page 24 Setup and Installation Procedures PLT-03159, Rev A.0 1. Plug the AC adapter power cable into the back of the printer. 2. Plug the wall power cable into the AC power adapter. 3. Plug the wall power cable into a standard 100-240 V AC power outlet. 4.

  • Page 25: Chapter 3: Print Driver Installation

    Chapter Print Driver Installation This section describes the printer driver installation requirements and standard procedures. The DTC1500 Print Driver supports the following: Windows Server 2003 R1 and R2 (32-bit)  Windows Server 2008 R1 (32- and 64-bit)  Windows Server 2008 R2 (64-bit) ...
  • Page 26 Print Driver Installation PLT-03159, Rev A.0 This page intentionally left blank. September 2017...

  • Page 27: Chapter 4: Printer Preferences

    Chapter Printer Preferences This section provides an overview of the Printing Preferences tabs. Card Tab The Card tab provides options that define the basic characteristics of a card—the size and orientation. The Card tab also provides access to helpful utilities and information: Diagnostics ...
  • Page 28 Printer Preferences PLT-03159, Rev A.0 Field Description Select CR-80 or CR-79. Card Size Select inches or mm (millimeters). Measurement units Displays width dimension of the card. Print Width Displays length dimension of the card. Print Length Card Thickness (mil) Select the card thickness in mils. Orientation Select Portrait for vertical orientation or Landscape for horizontal orientation.

  • Page 29: Toolbox Window

    PLT-03159, Rev A.0 Printer Preferences 4.1.1 Toolbox Window The Card Toolbox window is displayed with the selection of the Toolbox button on the Card tab. 4.1.1.1 Configuration Tab The Configuration tab is used to show the currently installed optional printer features, event monitoring, and to set the printer driver language.

  • Page 30: Calibrate Laminator Tab

    Printer Preferences PLT-03159, Rev A.0 4.1.1.2 Calibrate Laminator Tab The Calibrate Laminator tab provides information about Laminator Sensor Calibration. To calibrate the laminator, 1. Laminate a sample to raise the temperature to the Transfer Temperature displayed on the Lamination tab. 2.

  • Page 31: Calibrate Ribbon Tab

    PLT-03159, Rev A.0 Printer Preferences 4.1.1.3 Calibrate Ribbon Tab The Calibrate Ribbon tab sends the calibrate ribbon command to the printer when you click the Calibrate button. Follow the procedure displayed on this window. September 2017...

  • Page 32: Clean Printer Tab

    Printer Preferences PLT-03159, Rev A.0 4.1.1.4 Clean Printer Tab The Clean Printer tab launches the cleaning routing when you click the Clean button. Follow the procedure displayed on this window. 4.1.1.5 Safety Messages (Review Carefully) Note: All messages are provided in English and French. Symbol Critical Instructions for Safety Purposes Danger:...
  • Page 33 PLT-03159, Rev A.0 Printer Preferences Symbol Critical Instructions for Safety Purposes Attention: Le non respect de ces consignes d'installation peut entraîner la mort ou des blessures graves. L'information qui pose des problèmes de sécurité potentiels sont signalées par un symbole d'avertissement (comme illustré...

  • Page 34: Cleaning Kit

    Printer Preferences PLT-03159, Rev A.0 4.1.1.6 Cleaning Kit As with any electronic device, internal components of the printer, such as the printhead, may be damaged if exposed to static electrical discharges. To avoid potential damage, always wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an ESD ground.
  • Page 35 PLT-03159, Rev A.0 Printer Preferences 5. Allow to dry thoroughly before sending a print job. September 2017...

  • Page 36: Cleaning The Platen And The Card Feed Rollers

    Printer Preferences PLT-03159, Rev A.0 4.1.1.8 Cleaning the Platen and the Card Feed Rollers Perform this procedure approximately every 1000 prints to maintain a consistent print quality. Note: The card feed rollers move the card through the print process. Rollers should be kept clean to prevent card jams and card contamination.
  • Page 37 PLT-03159, Rev A.0 Printer Preferences 5. From your computer, open the Printer Driver and select Printing Preferences > Card tab > ToolBox. 6. Select the Clean Printer tab. September 2017...

  • Page 38: Cleaning The Exterior Of The Printer

    Printer Preferences PLT-03159, Rev A.0 7. Click Clean. The printer pulls in the cleaning card. The printer performs the automated cleaning  procedure. This procedure is designed to thoroughly clean the platen and the card feed rollers inside  the printer. 4.1.1.9 Cleaning the Exterior of the Printer Clean the printer with a microfiber cloth only.

  • Page 39: Advanced Settings Tab

    PLT-03159, Rev A.0 Printer Preferences 4.1.1.10 Advanced Settings Tab Use the Advanced Settings tab to adjust the internal printer settings, which are customized for every printer at the factory and saved directly within the printer memory. Note: Select Restore Defaults to restore the internal default settings. You can change the values for firmware settings by clicking the fields in the Current column.
  • Page 40 Printer Preferences PLT-03159, Rev A.0 Setting Column Fields Field Description This is factory set. If the main board or the printhead is replaced, then adjust this number. Head Resistance Locate the Printhead Setting Number on the bottom of the printhead. The number reads R=XXXX.
  • Page 41 PLT-03159, Rev A.0 Printer Preferences Field Description This setting is a calibration driven value and should not be adjusted. Mag Lo-Co Voltage Offset It is factory set and should not be changed unless directed by a technician. This setting is a calibration driven value and should not be adjusted. Ribbon Green LED Level It is factory set and should not be changed unless directed by a technician.
  • Page 42 Printer Preferences PLT-03159, Rev A.0 Field Description This setting is a calibration driven value and should not be adjusted. If the printhead assembly is replaced, then this value may need to be adjusted. Head Contact Offset This setting is factory set and should not be changed unless directed by a technician.

  • Page 43: Device Options Tab

    PLT-03159, Rev A.0 Printer Preferences 4.2 Device Options Tab Use the Device Options tab to select the Supplies, Dual Sided, and Options areas. Field Description Supplies When this box is checked, the printer always sends the job for the ribbon that is Automatically detect the currently installed in the printer.
  • Page 44 Printer Preferences PLT-03159, Rev A.0 Field Description Options Rotate Front 180 Degrees Rotates the front print image 180 degrees on the card. Rotates the back print image 180 degrees on the card. Rotate Back 180 Degrees Sends a print job without any print data. The printer takes in a card and ejects it Disable Printing out.

  • Page 45: Image Color Tab

    PLT-03159, Rev A.0 Printer Preferences 4.3 Image Color Tab Use the Image Color tab to improve the quality of the image on the card. Image Color includes two areas, Image Quality and Heat. Field Description Image Quality None: Select this option if any of the following is true: Color Matching if interested in print speed rather than print color ...
  • Page 46 Printer Preferences PLT-03159, Rev A.0 Field Description Resin Dither Select the appropriate dither method according to the type of image to be printed. Graphics include images such as drawings, clip art, and logos. Photos include images such as photographs and photo-quality images. This option affects objects printed with a resin-only ribbon.

  • Page 47: Advanced Settings

    PLT-03159, Rev A.0 Printer Preferences 4.3.1 Advanced Settings Click the Advanced Settings button to display the Advanced Image Color window. Field Description Image Quality Sharpness Move the slider to the right to sharpen the image. Move the slider to the left to decrease sharpness.

  • Page 48: Image Calibrate Tab

    Printer Preferences PLT-03159, Rev A.0 4.4 Image Calibrate Tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. Use the Vertical and Horizontal image position controls to adjust the position of the overall print area to be precisely centered on a card.

  • Page 49: Magnetic Encoding Tab

    PLT-03159, Rev A.0 Printer Preferences 4.5 Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the magnetic stripe encoding process. You can use these options only if the printer has an optional magnetic stripe encoding module installed. Field Description Encoding Options...
  • Page 50 Printer Preferences PLT-03159, Rev A.0 Field Description Raw Binary The Raw Binary Encoding option sends down a raw binary string rather than a formatted set of characters. Encoding The Coercivity drop-down function is active and the Shift Data Left check box is not active.

  • Page 51: Magnetic Track Options

    PLT-03159, Rev A.0 Printer Preferences Field Description Reverse Bit Order Reverse Bit Order is used to reverse the character bits and is used for the encryption of data in specific programs Add Leading Zeros is used to add a set number of leading zeros to the magnetic Add Leading Zeros string in order to move the starting point of the encoded data in specific programs for encryption of data.

  • Page 52: Sending The Track Data

    Printer Preferences PLT-03159, Rev A.0 4.5.1.2 Sending the Track Data Magnetic track data is sent in the form of text strings from the application software to the printer driver. In order for the printer driver to differentiate between magnetic track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.

  • Page 53: Lamination Tab

    PLT-03159, Rev A.0 Printer Preferences ASCII Code Character ASCII Code Character ASCII Code Character 4.6 Lamination Tab Select the Lamination tab to display options for controlling the lamination process. You can use these options only if the printer has an optional lamination module installed. September 2017...
  • Page 54 Printer Preferences PLT-03159, Rev A.0 Field Description Lamination Position Use this control to adjust the horizontal position of the laminate. Only the horizontal position needs adjustment. To adjust the position, click on the horizontal adjustment arrows. (The adjustment arrows point in the direction the patch will move on the card). To move the overlaminate more toward the printer output side, enter a ...

  • Page 55: Overlay / Print Area Tab

    PLT-03159, Rev A.0 Printer Preferences 4.7 Overlay / Print Area Tab Use the Overlay / Print Area tab to control and customize where the Overlay (O) panel and/or the print area appear on the card. By default, this option is set to print and overlay the entire card. The orientation of the card display area is determined by the orientation specified in your template.

  • Page 56: Defining An Overlay Or Print Area

    Printer Preferences PLT-03159, Rev A.0 4.7.1 Defining an Overlay or Print Area To define an overlay or print area: 1. Select the Front or Back option to specify the side of the card to apply the area definition. 2. From the Overlay / Print Area drop-down select the option that serves your purpose. Field Description Overlay / Print Area...
  • Page 57 PLT-03159, Rev A.0 Printer Preferences 3. When an option is selected, a default blackened area appears on the card design area grid. September 2017...
  • Page 58 Printer Preferences PLT-03159, Rev A.0 4. Select and drag to enlarge the area and move it to the preferred location on the card. The size and coordinates of the area update the number fields (inches or mm). Field Description Overlay/Print Area Full Card Select this option to overlay and/or print the entire card.
  • Page 59 PLT-03159, Rev A.0 Printer Preferences Field Description For Overlay Only The defined are applies only to the overlay process. The entire card prints and only the overlay is affected. The defined are applies only to the print process. Overlay is disabled. For Print Only (No Overlay) Security Options...

  • Page 60: K Panel Resin Tab

    Printer Preferences PLT-03159, Rev A.0 4.8 K Panel Resin Tab Use the K Panel Resin tab to control where the resin black (K) panel of a full-color ribbon is printed. If a ribbon without a K resin panel is installed in your printer, these options are grayed out and unavailable.

  • Page 61: Defined Area

    PLT-03159, Rev A.0 Printer Preferences Field Description Print K Only Select this option to print using the resin black (K) panel onto a white background to maximize the sharpness of printed text and bar codes. Select this option to stop the printing of the YMC panels. Exclude YMC Resin Threshold Changes the level at which the driver moves a pixel to be printed on a resin panel...

  • Page 62: Method For Defining A Single Area

    Printer Preferences PLT-03159, Rev A.0 4.8.1.1 Method for Defining a Single Area 1. On the Overlay / Print Area or K Panel Resin tab, select Defined Area(s). 2. Print a card and look at it in the same orientation as when it exits the printer. 3.

  • Page 63: Printer Info Tab

    PLT-03159, Rev A.0 Printer Preferences 4.9 Printer Info Tab Use the options on this tab to view information about the medias installed in the printer: Ribbon  Card Count  Printer Serial #  Firmware Version  Reorder Number  September 2017...
  • Page 64 Printer Preferences PLT-03159, Rev A.0 This page intentionally left blank. September 2017...

  • Page 65: Chapter 5: System Overview-Troubleshooting

    Chapter System Overview—Troubleshooting Sequence of Operations Knowing the sequence of the printer operation helps when troubleshooting the printer. 1. File information is received from the PC. 2. Printer compares the installed ribbon type stored in memory with the ribbon type command that was sent from the printer.

  • Page 66: Printer Error Buttons

    System Overview—Troubleshooting PLT-03159, Rev A.0 24.Repeat Steps 9 through 22 for the appropriate number of color/overlay panels. 25.Either the card is ejected from the singled-sided printer or the card feed stepper engages to queue the card for the flipper table for the dual-sided printer. 26.All stop.

  • Page 67: Error Messages

    This standard mode of identifying the problem and its solution should provide an efficient  method of troubleshooting this printer. If you encounter problems beyond the capabilities of this error message table, you should contact  HID Global Technical Support. Error Message Cause Solution # 81...
  • Page 68 System Overview—Troubleshooting PLT-03159, Rev A.0 Error Message Cause Solution # 31 The printer is not configured with the Ensure that no encoding data is being sent with encoder data type that you are trying the print job and reprint the card. No Mag Module to send.
  • Page 69 PLT-03159, Rev A.0 System Overview—Troubleshooting Error Message Cause Solution # 91 The print ribbon has run out. Install a new ribbon. Ribbon Out Press the Pause button to continue or the ON/OFF button to cancel. The print ribbon installed in the printer Change either the installed print ribbon or the # 93 Wrong Ribbon...
  • Page 70 System Overview—Troubleshooting PLT-03159, Rev A.0 Error Message Cause Solution # 112 A card is jammed in the print station or Clear the jam. Press the Pause button to card flipping area of the printer. continue. Card Jam/Align error The print ribbon sensor is out of Calibrate the ribbon sensor.

  • Page 71: Chapter 6: Firmware Upgrades

    Chapter Firmware Upgrades Upgrade Information To upgrade the printer’s firmware, perform the following steps: 1. Run the Fargo Workbench Printer Utility. 2. If running Fargo Workbench Version 3 or greater: a. Select the Update Manager Workbench Utility. b. Select the printer(s) to update. c.
  • Page 72 Firmware Upgrades PLT-03159, Rev A.0 This page intentionally left blank. September 2017...

  • Page 73: Chapter 7: Hid Global Technical Support

    Chapter HID Global Technical Support This section provides an efficient, step-by-step procedure to be used when contacting HID Global Technical Support, for this card printer. You should first contact the company from whom you purchased the printer. To contact HID Global Technical Support, see www.hidglobal.com/support.

  • Page 74: September

    PLT-03159, Rev A.0 This page intentionally left blank. September 2017...
  • Page 75 hidglobal.com...

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