HID FARGO DTC4500e User Manual
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HID FARGO DTC4500e User Manual

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15370 Barranca Parkway
Irvine, CA 92618
FARGO
®
DTC4500e Card Printer
USER GUIDE
PLT-01669, 1.0
October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

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  • Page 1 15370 Barranca Parkway Irvine, CA 92618 FARGO ® DTC4500e Card Printer USER GUIDE PLT-01669, 1.0 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 2 HID Global Corporation without notice. Trademarks HID GLOBAL, HID, the HID logo, DTC and FARGO are the trademarks or registered trademarks of HID Global Corporation or its licensors in the U.S. and other countries.
  • Page 3 55 11 5514-7109 Tech Support 852 3160 4895 M-F 9am – 6pm GMT Tech Support: 55 11 5514-7110 M-F 9am – 6pm ATC support.hidglobal.com October 2013 Page 3 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 4: Table Of Contents

    Creating a Custom Fluorescent Image (using the YMCFKO Ribbon) ....... 47 4.2.4 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application ..49 Image Color tab ......................... 52 Page 4 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 5 HID Global Technical Support ..................... 80 Reading the Serial Numbers on a FARGO Printer ............80 Appendix A ............................ 81 Defined Area ........................81 October 2013 Page 5 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 6: Specifications

    (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation. Page 6 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 7: Canada

    本製品は電波を使用したRFID 機器の読み取り・書き込み装置です。 そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります 1.1.6 Korea 이 기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다. October 2013 Page 7 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 8: Safety Messages (Review Carefully)

    For safety purposes, do not use Ethernet for a direct connection outside of the building. 1.2.1 Taiwan 繁體中文 射頻發射及安全指令 安全訊息（小心檢查） 標記 重要的安全事項說明 危險： 未按照說明安裝可能造成人員傷亡。 在可能產生潛在安全問題的地方有警示標記。 （如左圖所示）。 為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。 Page 8 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 9: China

    在损坏的高质量腕带）。 为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色带 和证卡与打印机分离。 为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手上 的油渍和污渍彻底清洗干净。 仅适用于海拔2000m 以下地区安全使用 Use only at altitudes not more than 2000m above sea level. 仅适用于非热带气候条件下安全使用 Use only in non-tropical conditions. October 2013 Page 9 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 10: Technical Specifications

    Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin Card Size and Types • CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW) Supported • CR-79 (3.313”L x 2.063”W / 84.1mmL x 52.4mmW Page 10 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 11 Smart Card Encoding (contact / contactless) – Upgradable • Magnetic Stripe Encoding – Upgradable • Printer Cleaning Kit Software Swift ID™ Embedded Badging Application, FARGO Workbench Diagnosis Utility Display Graphical Display October 2013 Page 11 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 12: Functional Specifications

    = Dye-Sublimation Magenta Panel = Dye-Sublimation Cyan Panel = Resin Black Panel (Premium unless otherwise stated) = Clear Protective Overlay Panel = Fluorescing Panel Page 12 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 13 K – Standard Resin K – Premium Resin 1000 Colored Resin 1000 KO - Premium Black Resin/Overlay BO - Dye-Sub Black/Overlay None – Rewritable Supported October 2013 Page 13 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 14 Certain types of smart card chips are raised slightly above the cards surface, which also results in poor color transfer. UltraCard™ The UltraCard product line, available exclusively as part of HID Global's FARGO Brand Cards brand card issuance solutions, has a long standing reputation among dealers and end-users for consistent quality in construction.

  • Page 15: Setup And Installation Procedures

    Power Supply • US/EU Power Cable • USB cable (2.0) • Software Installation CD • Card Printer User Guide • Warranty Statement, Compliancy Document October 2013 Page 15 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 16: Print Ribbon Cartridge Installation

    Print Ribbon Cartridge Installation FARGO card printers require highly specialized supplies to function properly. • The FARGO DTC4500e Card Printer uses a one-piece, disposable ribbon cartridge. • To maximize printer durability, reliability and printed card quality, you must use only FARGO-certified supplies.

  • Page 17: Placement Of Blank Cards Into The Input Card Hopper

    Placement of Blank Cards into the Input Card Hopper The FARGO DTC4500E Card Printer is capable of printing single feed cards and multiple feed cards (batch mode). To print a single feed card, remove all cards from the input card hopper, leave its door closed and place a card in the single feed card slot (which can be used repeatedly).

  • Page 18: Card Size Selection

    Follow this procedure in the printer and in the printer driver to setup the card size. Step Procedure Open the front door and locate the slide bar. Page 18 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 19 DTC4500e Card Printer User Guide, PLT-01669, 1.0 Step Procedure If using the CR-79 card, push the slide bar to the LEFT. October 2013 Page 19 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 20 DTC4500e Card Printer User Guide, PLT-01669, 1.0 Step Procedure If using the CR-80 card, push the slide bar to the RIGHT. Page 20 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 21 DTC4500e Card Printer User Guide, PLT-01669, 1.0 Step Procedure From Printing Preferences, select the correct card size. October 2013 Page 21 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 22: Printer Power

    Press the printer’s power button to power on the printer. Note: The printer will power down during the ‘sleep time’ but will automatically power up when a print job is sent. Page 22 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 23: Print Driver Installation

    • Linux OS (Ubuntu7.10, Red Hat Enterprise Desktop 5, Fecora Core 7 & 8, openSUSE 10.3, open NOVELL SUSE 10.) Contact HID/FARGO Technical Support for the driver. • For more information on supported operating systems, visit Support at the HIP Global website.

  • Page 24: Driver Installation Instructions

    If this selection is not accessible, this is because the HID EEM Driver that Swift ID uses to connect via a USB connection has not been installed. This driver can be found on the installation CD or it can be downloaded from the HID Global support page.

  • Page 25: Enable Swift Id

    Note: When this box is checked, the Ethernet connection (if applicable) on the printer is disabled. If this flag or selection is not accessible, it means the HID EEM Driver (that Swift ID uses to connect via a USB connection) has not been installed.

  • Page 26: Install Swift Id

    DTC4500e Card Printer User Guide, PLT-01669, 1.0 3.2.2 Install Swift ID Page 26 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 27: Network Printer Installation

    Perform this procedure to install a printer on a network. Step Procedure Connect the printer to the network. Find the IP Address by navigating through the printer display. October 2013 Page 27 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 28 Type the IP Address followed by /SwiftID.html to access the Swift ID badging application. • For example: 10.244.69.70/SwiftID.html • The Getting Started with Swift ID… page displays. Page 28 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 29: Printer Connected Via Usb Connection

    Option 2 Step Procedure Install the HID EEM Driver from the driver CD or download the HID EEM Driver installer file from the support page Run the installation file. When the installation is complete, check the Enable Swift ID over a USB Connection check box in the Advanced section of the printer driver.

  • Page 30: Additional Swift Id Rules

    3.2.6 Additional Swift ID Rules The following apply when (a) the HID EEM driver for Swift ID is installed on the PC for a printer and (b) a second printer with the EEM flag enabled is connected to the PC: •...

  • Page 31: Printer Preferences

    DTC4500e Card Printer User Guide, PLT-01669, 1.0 Printer Preferences This section provides an overview of the Printing Preferences tab. Card tab Click on the Card tab to display the window. October 2013 Page 31 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 32: Configuration Tab

    Printer Driver language and Printer Display language. 4.1.1.1 Set Language To switch between languages, select the preferred language, select OK twice and then open the driver in the preferred language. Page 32 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 33: Calibrate Ribbon Tab

    Step Procedure Remove the ribbon cartridge from the printer. Close the printer’s front cover. Select the Calibrate Ribbon tab. Click Calibrate. October 2013 Page 33 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 34: Clean Printer Tab

    The button for the Clean Printer tab is described below. • Clean Button: Launches the cleaning routine. Follow the instruction on the page for setting up the Printer. Page 34 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 35 This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your card printer. The following cleaning procedures will require less than 10 minutes. October 2013 Page 35 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 36 Open the Printhead Cleaning Swabs. Break it to moisten the tip. Swab the tip back and forth across the top of the printhead. Allow to dry thoroughly before sending a print job. Page 36 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 37 If your printer is equipped with a magnetic encoder, you must insert the cleaning card with the printed side up and with the small liner strip towards the front of the printer. October 2013 Page 37 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 38 DTC4500e Card Printer User Guide, PLT-01669, 1.0 Step Procedure From your computer, open the printer driver and select Printing Preferences. Click Toolbox. Page 38 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 39 Clean the printer only with a microfiber cloth. Do not drip water into the printer. Dry thoroughly before printing. Note: The printer has a durable casing that should retain its luster and appearance for many years. October 2013 Page 39 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 40: Advanced Settings Tab

    Change the value by clicking on the value to activate spin control or type. • Apply Button: Applies changed values. • Restore Defaults Button: Restores default values. • Enable Swift ID if using a USB connection. Example: Page 40 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 41 This is a calibration driven value and should not be adjusted. Ribbon Calibrate Blue Note: This is factory set and should not be changed unless directed by a technician. October 2013 Page 41 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 42 Printhead assembly is replaced then this value may need to be adjusted. Note: This is factory set and should not be changed unless directed by a technician. Page 42 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 43 Ethernet connection (if applicable) on the connection printer will not be operational. • If the USB selection is not be accessible, the HID EEM driver that Swift ID uses to connect via a USB connection has not been installed. •...

  • Page 44: Device Options Tab

    DTC4500e Card Printer User Guide, PLT-01669, 1.0 Device Options tab Click on the Device Options tab to bring up the window. Page 44 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 45 DTC4500e Card Printer User Guide, PLT-01669, 1.0 October 2013 Page 45 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 46: Ribbon Type Dropdown

    DTC4500e Card Printer User Guide, PLT-01669, 1.0 4.2.1 Ribbon Type dropdown 4.2.1.1 Write Only Page 46 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 47: Selecting The Fluorescent Panel Ribbon Type

    Note: You can now print a unique fluorescent image, such as the card holder’s picture on each card. • Third Method: The third method is described in the Asure ID Software User Guide. October 2013 Page 47 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 48 DTC4500e Card Printer User Guide, PLT-01669, 1.0 Page 48 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 49: Configuring Fluorescent Data (F-Panel For Ymcfko Ribbon) Using The Application

    Type the TEXT that you want to appear as fluorescent and put a ~T before the start of the text with no space after the ~T. The text will start on the card where the ~T begins. October 2013 Page 49 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 50 Set the Ribbon for YMCFKO in the Printing Preferences. Note: The Automatically detect the installed Ribbon for every print job button may also be used. Page 50 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 51 By default, the dark areas of the image will fluoresce on the card and the lighter or white areas will have no dye applied. Note: This may improve the look of the person’s image if used for the Logo. October 2013 Page 51 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 52: Image Color Tab

    DTC4500e Card Printer User Guide, PLT-01669, 1.0 Image Color tab Click on the Image Color option tab to bring up the window. Page 52 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 53 DTC4500e Card Printer User Guide, PLT-01669, 1.0 October 2013 Page 53 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 54 DTC4500e Card Printer User Guide, PLT-01669, 1.0 Page 54 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 55: Image Calibrate Tab

    DTC4500e Card Printer User Guide, PLT-01669, 1.0 Image Calibrate tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. October 2013 Page 55 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 56: Magnetic Encoding Tab

    Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. You should use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed. Page 56 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 57: Using The Magnetic Encoding Tab - Iso Standards

    Selection option to specify used requires customization of the which track is to be configured standard ISO encoding process. through the Magnetic Track Options. October 2013 Page 57 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 58: Using The Magnetic Encoding Tab - Custom Encoding Or Raw Binary Encoding Mode

    Page 58 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 59: Reviewing The Sample String

    In some cases, these specific characters are automatically added to the string of track data by ID software applications. October 2013 Page 59 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 60 When segmenting track data, the appropriate Field Separator (FS) must be used. The table below shows the SS, ES, FS and the valid characters defined for each track. Page 60 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 61 DTC4500e Card Printer User Guide, PLT-01669, 1.0 4.5.4.1 Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character space < > October 2013 Page 61 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 62: Overlay / Print Area Tab

    This option is helpful if, for example, you would like to omit the printing or block out the overlay for a signature or printing around a card's smart chip or magnetic stripe. Page 62 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 63 DTC4500e Card Printer User Guide, PLT-01669, 1.0 October 2013 Page 63 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 64: K Panel Resin Tab

    DTC4500e Card Printer User Guide, PLT-01669, 1.0 K Panel Resin tab Use this tab to control where the resin black (K) panel of a full-color ribbon is printed. Page 64 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 65 DTC4500e Card Printer User Guide, PLT-01669, 1.0 October 2013 Page 65 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 66 DTC4500e Card Printer User Guide, PLT-01669, 1.0 Page 66 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 67: Printer Info Tab

    Use the options on this tab to view information about the Ribbon, Card Count, Printer Serial #, Firmware version, and Reorder Media #’s installed in the Printer. October 2013 Page 67 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 68: System Overview - Troubleshooting

    Either the card is ejected from the singled-sided printer or the card feed stepper engages to queue the card for the flipper table for the dual-sided printer. All stop. Page 68 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 69: Troubleshooting

    If a language (other than English) is currently selected, you can press and hold the Pause ( button during the power-up sequence to change the language back to English. October 2013 Page 69 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 70: Error Message Table

    Printer cleaning routine. • Verify that your cards are within the accepted card size range. • Verify the cards are not sticking together. Page 70 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 71: Troubleshooting With The Error Message Table

    Print Both Sides option in the No Flip Module installed printer driver is set correctly. Install a flipper module. October 2013 Page 71 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 72 Check for jams/breaks. back on to the take- up core. Replace the ribbon. Press the Pause button to continue or the ON/OFF button to cancel. Page 72 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 73 The flipper failed to position properly Resume printing. while aligning a card or flipping a card. Reset the printer and retry. If problem persists call for technical assistance. October 2013 Page 73 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 74 Printer is not configured with this sent with the print job and reprint the Encoder not installed Encoder type. card. iCLASS,Prox,Mifare,SmartCard Install an encoding module. Page 74 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 75: Printer-Specific Tools

    This icon is only displayed for printers with an attached dual-input card hopper and indicates that the bottom input hopper is currently selected. October 2013 Page 75 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 76 Lamination: Select this to laminate a test card. Ability to select which hopper to feed cards from. Applies to Dual Hopper Printers. Hopper Select Page 76 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 77 Select this to configure network options. Language Language: Select this choice to change the Printer Displayed Language. Exit Exit: Select this choice to exit the Printer Tool options. October 2013 Page 77 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

  • Page 78: Firmware Upgrades

    Open the FARGO Workbench Printer Utility or use the Diagnostics button from the Card tab of the Printing Preference page. Note: Workbench is also available from the FARGO Folder in the Windows Program folder. Page 78 of 83 October 2013 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 79 DTC4500e Card Printer User Guide, PLT-01669, 1.0 Step Procedure From the Application Icon, select Upgrade Firmware. Find the Firmware via Check for Firmware Updates at the HID Global website. • Save the file to a folder. (Double-click the file to unzip the file.) •...

  • Page 80: Hid Global Technical Support

    HID Global Technical Support, as needed, for this card printer. Step Procedure Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6 or by fax at (952) 946-8492 for additional technical assistance. Contact HID Technical Support via the HID Global website.

  • Page 81: Defined Area

    The Defined Area option can be used with the K-Panel or the Overlay / Print Area procedure to define specific areas. The K-Panel procedure is described below. The same process is used for the Overlay / Print Area option. October 2013 Page 81 of 83 © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
  • Page 83 HID Global Headquarters: North America: +1 949 732 2000 Toll Free: 1 800 237 7769 Europe, Middle East, Africa: +49 6123 791 0 Asia Pacific: +852 3160 9800 Latin America: +52 477 779 1492 support.hidglobal.com h i d g l o b a l . c o m...

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