Troubleshooting; Accessing The Ip Address Of The Printer; Verifying The Printer Connection; Verifying The Printer Ip Address - HID FARGO HDP 6600 X002200 User Manual

5.6 Troubleshooting

If you are having trouble connecting to your Ethernet printer or printing to it, you should go through each of
the following procedures.

5.6.1 Accessing the IP address of the printer

The additional printer display menus for an Ethernet-enabled printers are provided to view its IP address.
Follow these procedures to access the IP address of your printer.
1. Switch on the printer.
2. Ensure the printer is connected to the network.
3. Wait up to one minute to allow the printer to configure the IP address.
4. On the printer display, select
5. Scroll through the messages until the IP address is displayed as a dotted quad number, i.e. 168.192.1.1.

5.6.2 Verifying the printer connection

1. Ensure the printer has a valid network connection.
2. Verify that the printer has the green LED on solidly and that the amber LED is flashing with network
activity.
3. If the LEDs do not indicate connection, verify the network connection with another device.
4. If the connection is OK, then something may be wrong with the Ethernet option installation.

5.6.3 Verifying the printer IP address

1. Check the printer display for a valid IP address (0.0.0.0 is not valid).
If the IP address is valid, go to Step 4.
If the IP address is not valid go to Step 2.
2. If your network is using DHCP, then verify that the printer has not been configured to use a static
address (unless you have a known, unused static IP address assigned to the printer).
3. If you are using a static IP address, verify that there is no other device using the same address by
removing your printer and sending a ping to the desired address.
4. If any device responds, then you must find a different available IP address.
5. If the printer reports an IP address, verify that it matches subnet of the network where it is connected.
6. If your printer has DHCP disabled, then the static IP address may have been previously set for a
different subnet.
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Ethernet option
> Info.
PLT-02931, Rev. A.0
September 2018