Section 6: Troubleshooting; Error Message Tables; How To Use The Error Message Tables - HID FARGO HDP 6600 X002200 User Manual

6 Troubleshooting
This section provides specific procedures relating to diagnosing error messages shown on the printer display
and the HID Printer Status monitor.

6.1 Error message tables

This section provides two troubleshooting tables: the printer display error messages and the messages shown
in the status monitor. Each table uses a 3-column presentation to present a specific error shown in the printer
display or the printer error message shown on your PC, its cause and solution.
If you encounter problems beyond the capabilities of these two error message tables, visit:
http://www.hidglobal.com/customer-service.

6.1.1 How to use the error message tables

The Printer Display Error Message column contains the error message and number that is displayed on the
printer display. In the following table and screen capture examples, you can find the printer display error
message or the Error Message number and then troubleshoot your printer as needed.
Printer Display Error Message
Ribbon Break/Jam
Error Message No. 523, 537
Matches the following screen shots.
You can also view the error information in the HID Status Monitor by clicking the icons on the error messages
when they are displayed on your PC. These icons open the Configuration tab or the system Event Log tab of
the status monitor, where you can view additional information.
Opens the Configuration tab of the HID printer status monitor. See Section 4.1 Configuration tab to
view current status of the selected instance.
Opens the System Event Log tab of the HID printer status monitor to view the latest print job
statuses. See Section 4.2 System event log tab to view current print jobs.
September 2018
Cause
The ribbon is not able to find the next
panel correctly. Check for
jams/breaks.
Section
Solution
If jammed, clear the jam. If the ribbon
is broken, repair it by taping the
ribbon back on to the take-up core.
Press Resume to continue or Cancel
to abort.
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