Parking A Call; Parking A Call In A General Lot; Parking Call Against A User - Avaya Aura 5300 User Manual

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Parking a call

The Park Call button places a call on hold so that someone else can retrieve it. You can have the
call returned to you if it is not picked up after a specified amount of time. The ability to use the Call
Park feature depends on whether this service is assigned to you.
Tip:
Depending on provisioning, you may not be able to park an emergency services call.
You can park a call in a general lot for general retrieval, or you can park a call for a specific user.

Parking a call in a general lot

About this task
Use this procedure to park a call in a general lot.
Procedure
1. Click Park Call in the Conversation window.
The Park Call window appears.
2. Select Park in a general lot if you want to hold the call for any user in the domain to
retrieve.
3. Click OK.
The Call Parked window appears, providing you with a call park token.
4. Click OK to close the Call Parked window.

Parking call against a user

About this task
Use this procedure to park a call against a specific user.
Procedure
1. Click Park Call in the Conversation window.
The Park Call window appears.
2. Select Park against a user if you want to hold the call for a specific user in the domain to
retrieve.
3. Enter the user's ID in the Park against a user box or select it from the list.
4. Click OK to park the call.
October 2017
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Avaya Aura Application Server 5300 Office Client User Guide
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