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Troubleshooting
Address and Port Translation (NAPT) when it controls an IP Deskphone on such a private network.
With NAPT enabled, your IP Deskphone can make and receive calls using the public IP address
already configured on your PC.
Use this procedure to enable the Avaya Aura
Procedure
1. Select Multimedia > Preferences and then select the IP Deskphone list item.
2. Select the routes voice to/from IP Phone check box.
For office use, clear the routes voice to/from IP Phone check box.
3. Click Ok to save your changes or click Cancel to exit without saving.
Troubleshooting calling and messaging problems
This section discusses problems you can encounter with calls or messaging sessions.
Note that some problems can occur because enhanced features of the Avaya Aura
Client may not be supported on your network. Ask your system administrator what features are
available for your use.
Cannot complete call
Verify that you dialed the correct number, and redial. If redialing does not cause the call to complete,
it is possible that your network does not support connection to the number you dialed. Contact your
system administrator for more information.
Voicemail button is disabled
The Voicemail button is disabled if your voicemail access is not configured or not available. Take the
following steps:
• Ensure that your system administrator has assigned you access to the voicemail service.
• Configure your voicemail preferences.
Troubleshooting Sharing problems
This section discussed problems you can encounter with the Sharing features. Note that Sharing
tools are designed for specific tasks, and can exclude some native windowing functions.
October 2017
®
AS 5300 Office Client NAPT functionality.
®
Avaya Aura
Application Server 5300 Office Client User Guide
Comments on this document? infodev@avaya.com
®
AS 5300 Office
108
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Table of Contents
Troubleshooting
