Cannot Send A Copied File Using Send Clipboard; Cannot Paste From My Clipboard Into My Whiteboard; Web Co-Browsing Does Not Work; Troubleshooting Video Problems - Avaya Aura 5300 User Manual

Cannot send a copied file using Send Clipboard

Use the File Transfer function to send files.

Cannot paste from my clipboard into my whiteboard

®
The Avaya Aura AS 5300 Office Client does not support copying from or pasting to the whiteboard.

Web co-browsing does not work

Ensure you are using Firefox 2.0 and above or Internet Explorer version 6.0 and above.

Troubleshooting Video problems

This section describes problems you can encounter with video. Video cameras and video settings
can require fine tuning to optimize the quality of the transmission.

Blurry video

Most video cameras have a focus ring to adjust the image:
• In a call where you are transmitting video, select the video preview checkbox (or select the 1x
button) to see your transmitted image.
• Turn the focus ring (it usually encircles the lens) until the image is sharper.

Poor color, contrast, or brightness

About this task
Most video cameras allow the user to tune these settings. Terminate any active video call and then
do the following:
Procedure
1. Select Multimedia > Preferences and then select the Video list item.
2. Click the Custom Setting option and click Configure.
3. If video does not appear in the Video Configuration window, select your video camera from
the Video Driver menu (it is probably Microsoft WDM).
October 2017
®
Avaya Aura Application Server 5300 Office Client User Guide
Comments on this document? infodev@avaya.com
Troubleshooting Video problems
109