Avaya S8500 Upgrading Software And Firmware
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Avaya S8500 Upgrading Software And Firmware

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Upgrading Software and
Firmware—Avaya S8500 Media Server
555-245-111
Issue 1.1
December 2003

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Summary of Contents for Avaya S8500

  • Page 1 Upgrading Software and Firmware—Avaya S8500 Media Server 555-245-111 Issue 1.1 December 2003...
  • Page 2 The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system Avaya Inc. provides a limited warranty on this product. Refer to your administrator, your telecommunications peers, and your managers. sales agreement to establish the terms of the limited warranty. In Base the fulfillment of your responsibility on acquired knowledge and addition, Avaya’s standard warranty language as well as information...
  • Page 3 The LASER devices operate within the following parameters: Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use • Maximum power output: -5 dBm to -8 dBm of access codes. Modification of this equipment by call aggregators to •...
  • Page 4 FIC Code SOC/REN/ Network (SDoC) Identifier A.S. Code Jacks Avaya Inc. in the United States of America hereby certifies that the Ground Start CO trunk 02GS2 1.0A RJ11C equipment described in this document and bearing a TIA TSB-168 DID trunk 02RV2-T AS.0...

  • Page 5: Table Of Contents

    • Sending us comments Upgrading Software and Firmware— Avaya S8500 Media Server • Upgrading Communication Manager • Downloading license and Avaya authentication files RFA information requirements for new installations Going to the RFA Web site • Upgrading Communication Manager—R2.0 to R2.X...
  • Page 6 Contents Copy license and Avaya authentication files to the media server Clear alarms Start a SAT session Check link status Record all busyouts Check clock synchronization Disable scheduled maintenance Check for translation corruption Back up recovery system files Suppress alarming...
  • Page 7 Disable file system Troubleshooting firmware downloads Aborting a firmware download Testing firmware download Backing out of a firmware download Reverting to an older TN799DP or TN2501AP vintage • Upgrading Avaya Ethernet Switch Firmware Index Upgrading Software and Firmware—S8500 Configuration December 2003...
  • Page 8 Contents Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 9: About This Documentation

    Authorized BusinessPartners Using this documentation Use this documentation as a guide to upgrade the S8500 Media Server. For information about a particular task, use the index or table of contents to locate the page number where the information is described.

  • Page 10: Conventions

    Terminology We use the following terminology in this documentation: • Configuration is a general term that encompasses all references to an Avaya media server with media gateways running Communication Manager. • Cabinet refers to a stack of media gateways (such as the G650) that are TDM-cabled together. It is the same as a port network.

  • Page 11: Keys

    Example • The system displays the following message: The installation is in progress. Field names on the screen are in type. bold sans serif Example • Type y in the field. Message Transfer? Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 12: Downloading This Book And Updates From The Web

    (http://avaya.com/support). You must have access to the Internet and a copy of Adobe Reader installed on your personal computer. Avaya makes every effort to ensure that the information in this book is complete and accurate. However, information can change after we publish this documentation. Therefore, the Avaya Support Web site might also contain new product information and updates to the information in this book.

  • Page 13: Related Resources

    A security alert calls attention to a situation that can increase the potential for unauthorized access to a media server or use of a telecommunications system. Related resources Refer to the other sections on the Avaya S8300, S8500, and S8700 Documentation Library CD for additional documentation. Technical assistance Avaya provides the following resources for technical assistance.
  • Page 14 E-mail, send your comments to: document@avaya.com • Fax, send your comments to: 1-303-538-1741 Ensure that you mention the name and number of this book, Upgrading Software and Firmware - Avaya S8500 Media Server, 555-245-111. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 15: Upgrading Software And Firmware-Avaya S8500 Media Server

    Upgrading Software and Firmware— Avaya S8500 Media Server On occasion you will need to upgrade Avaya Communication Manager on the Avaya S8500 Media Server to a newer release. You may also need to upgrade the firmware on • The TN2312AP/BP IP Server Interface circuit packs •...

  • Page 16: Downloading License And Avaya Authentication Files

    • Adding new features to an existing system Use the Remote Feature Activation (RFA) to obtain the license and Avaya authentication files. RFA is a Web-based application, available to Avaya employees and authorized Business Partners, that enables the creation and deployment of license files for all media server configurations. The license file enables the software category, release, features, and capacities.

  • Page 17: Rfa Information Requirements For New Installations

    — Intranet access to the RFA Web site. Downloading license and Avaya authentication files Going to the RFA Web site The RFA Web site automates some of the installation procedures, including generating license and Avaya authentication files. Go to http://rfa.avaya.com. Upgrading Software and Firmware—S8500 Configuration...

  • Page 18: Upgrading Communication Manager-R2.0 To R2.X

    Upgrading Communication Manager—R2.0 to R2.X Upgrading Communication Manager—R2.0 to R2.X This procedure is for upgrading the software on an existing, registered Avaya S8500 Media Server running release 2.0 of Communication Manager. Make sure you have the software ready to install either on a CD or on the media servers themselves. If you are not installing software from the CD, then you must download the software to a PC and copy it to each media server.
  • Page 19 30 • Check reboot progress on page 30 • Relaunch Web browser on page 31 • Install license and Avaya authentication files on page 31 • Verify software operation on page 31 • Make upgrade permanent on page 33 •...

  • Page 20: Upgrade Software On The Lsps (If Used)

    Upgrade software on the LSPs (if used) If the S8500 Media Server is the primary controller for a G350 or G700 Media Gateway equipped with a local survivable processor (LSP), you must upgrade the software on the LSPs (S8300s) before you upgrade the software on the S8500 Media Servers.

  • Page 21: Upgrade The Firmware On G350 And G700 Media Gateways (If Used)

    Upgrading Communication Manager—R2.0 to R2.X You may use the Upgrade Tool to upgrade the software on all the LSPs from the S8500 Media Server at one time. To use the tool, however, the new software (tar.gz), software patches, license, and G350 or G700 firmware files must be resident on the LSP.
  • Page 22 If off site, log onto the media server using the IP address of the media server. Launch the Web browser. Type 192.11.13.6 in the Address field to open the logon page. Log on as craft or dadmin. Click Launch Maintenance Web Interface to get to the Main Menu. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 23: Copy License And Avaya Authentication Files To The Media Server

    Upgrading Communication Manager—R2.0 to R2.X Copy license and Avaya authentication files to the media server If adding new features along with the software upgrade, you must install a new license file. If you have a new license, you want to copy the license file to the media server.

  • Page 24: Clear Alarms

    24 through Check for translation corruption on page 26 use SAT commands. Start a SAT session Open a terminal emulation application, such as Avaya Terminal Emulator or MS HyperTerminal. Type 192.11.13.6 5023 and press Enter. Log on as craft or dadmin.

  • Page 25: Check Clock Synchronization

    Start Time will be completed. For example, if you start the upgrade at 8:00 P.M. and the upgrade takes 4 hours, set the Start field to 23:59. Time Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 26: Check For Translation Corruption

    Back up recovery system files It’s good practice to back up all the system files in case there’s a need to back out of the upgrade. Upgrading Software and Firmware—S8500 Configuration December 2003...
  • Page 27 Upgrading Communication Manager—R2.0 to R2.X Under Data Backup/Restore, click Backup Now. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 28: Suppress Alarming

    Select "Save ACP translations prior to backup." NOTE: If backing up to a flashcard, Avaya recommends that you use a new flashcard, not the one with the prior release translations. You may need the old translations if you need to back out of the upgrade.
  • Page 29 "I will supply the license/authentication files myself when prompted later in this process." if you are installing a new license after the upgrade. If not installing new license and Avaya authentication files, select "I want to reuse the license/authentication files from the currently active partition on this server."...

  • Page 30: Reboot The Media Server

    When you get a response (in about 3 minutes), wait an additional 30 seconds before going back to the Web interface. Type to stop the ping. ctrl c Close the MS-DOS window. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 31: Relaunch Web Browser

    If you selected the install license files option earlier in the process, you will be prompted to install the new license Avaya authentication files. Click Continue to install the license and Avaya authentication files. Verify software operation After installing the new software, verify that the software is behaving as expected and that no new problems are caused.
  • Page 32 Make sure you can log in using Telnet. From the laptop Start menu, click Start > Run to open the Run dialog box. Type and press Enter to open an MS-DOS window. command Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 33: Make Upgrade Permanent

    Push button on the CD drive to release the CD tray. If it does not release, go to the Maintenance Web Interface main menu. Under Server Configuration click Eject CD-ROM. Remove the software CD from the tray and close the tray. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 34: Install Post-Upgrade Patch Files From Your Laptop (If Any)

    The media server displays a message that the software update (patch) was applied. Type update_show again and press Enter to list Communication Manager files to verify the new software update (patch) file was activated. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 35: Reconfigure The Media Server

    If the system is equipped with an SRP, you need to return it to its standby status from the SRP itself. Type and press Enter to put the SRP back to standby mode. restore survivable Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 36: Busy Out Trunks

    Enter. If you do not get a login prompt and see the following message: Warning: Translation corruption detected follow the normal escalation procedure for translation corruption before continuing the upgrade. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 37: Resolve Alarms

    Start call processing on the LSPs (if used) If the S8500 Media Server is the primary controller for a G350 and G700 Media Gateway equipped with a local survivable processor (LSP) and you shut down the server before you upgraded the software, you must start the LSP.

  • Page 38: Register Communication Manager

    Upgrading Communication Manager—R2.0 to R2.X Repeat for each LSP. Refer to Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Media Server (555-234-100) for more complete information. Register Communication Manager Follow standard procedures for registering the new software.

  • Page 39: Upgrading The Ipsi Firmware

    Once you have successfully downloaded the new firmware into an IPSI, you cannot cancel the upgrade. New firmware is available at the Avaya Support Web site (http://avaya.com/support), where you can download the files to the computer used to access the media server. Click on Software and Firmware Downloads.
  • Page 40 Upgrading the IPSI firmware When asked whether to suppress alarms, click "yes." Click Launch Maintenance Web Interface to get to the Main Menu. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 41: Upload Firmware To Media Server

    Click Browse next to the top field to open the File Upload window on your computer. Find the IPSI firmware file that you need to upload to the media server. Click Download to download the file to the media server. The files are automatically downloaded to the default file location. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 42: Download Firmware To Ipsi

    Select All IPSIs only if the media server is shutdown during an upgrade or on a new installation. • Select either an individual IPSI or All IPSIs by providing its cabinet number and carrier location. Upgrading Software and Firmware—S8500 Configuration December 2003...
  • Page 43 History and status of previous downloads. If necessary, you can cancel scheduled downloads from this screen. If you cancel, you cancel all the scheduled downloads, not just an individual one, unless you are only downloading to one IPSI. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 44: Activate The New Firmware

    IPSIs will have newer firmware than others. Verify IPSI firmware version Under IPSI Firmware Upgrades, click View IPSI Version and select "Query All" to verify that the IPSI circuit packs have the required firmware version. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 45: Upgrading Firmware On Programmable Circuit Packs

    During this firmware download process, a firmware image is installed on a circuit pack in three steps: The image is copied from an Avaya server over the Web to a local “staging area” — a PC or server on the customer LAN.

  • Page 46: Self And C-Lan-Distributed Download Procedure

    3 For TN2302AP circuit packs with a firmware vintage less than 22, a different download procedure is required that is not described here. Go to the Avaya Support Web site under Software & Firmware Downloads, DEFINITY ECS, TN2302AP firmware downloads. On the page titled “Retired - (OLD Do Not Use) DEFINITY Firmware Downloads”, scroll down to the TN2302AP section and click on...

  • Page 47: Prepare For Download

    1 For TN2302AP circuit packs with a firmware vintage less than 22, a different download procedure is required that is not described here. Go to the Avaya Support Web site under Software & Firmware Downloads, DEFINITY ECS, TN2302AP firmware downloads. On the page titled “Retired - (OLD Do Not Use) DEFINITY Firmware Downloads”, scroll down to the TN2302AP section and click on...

  • Page 48: Get Circuit Pack Information

    Record the UUCSS address in the Board Number field of each source and target circuit pack. If a C-LAN is the source, make sure port 17 is assigned on that C-LAN. If it is not assigned, administer the port. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 49: Set Up Source Circuit Pack's File System

    Although the staging area is often on a PC platform, you can also use other platforms such as a UNIX or Linux. Go to the Avaya Support Web site (http://avaya.com/support). Follow the Software & Firmware Downloads link and the subsequent links for your product and the target circuit pack TN code.

  • Page 50: Ftp The Image File To Source

    You can schedule the download to occur immediately or at a later date and time. The procedures for self- and C-LAN-distributed download methods differ at this step. Type change firmware download and press Enter. Upgrading Software and Firmware—S8500 Configuration December 2003...
  • Page 51 Aborting a firmware download completing the form. on page 56 for instructions.) If you answer n(o), then the Start Date/Time Stop Date/Time fields disappear. The download begins as soon as you press Enter. Upgrading Software and Firmware—S8500 Configuration December 2003...
  • Page 52 For a C-LAN-distributed download, enter up to 50 locations — these must all be the same type of circuit pack. Upgrading Software and Firmware—S8500 Configuration December 2003...
  • Page 53 18. _____ 28. _____ 38. _____ 48. _____ 9. _____ 19. _____ 29. _____ 39. _____ 49. _____ 10. _____ 20. _____ 30. _____ 40. _____ 50. _____ Enter 5 character board number; cabinet(1-30):carrier(A-E):slot(0-20) Upgrading Software and Firmware—S8500 Configuration December 2003...
  • Page 54 UUCSS If the download is scheduled for later, ensure that the download will run as you intend by testing the firmware download. Go to Testing firmware download on page 56. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 55: Monitor Download Progress

    NOTE: Performing the following steps on the TN799DP (C-LAN) or TN2501AP (VAL) circuit packs removes only the ftplogin and the ftppassword. The allocated memory for the file system remains reserved for the session. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 56: Troubleshooting Firmware Downloads

    Maintenance Name Alt. Name Test No. Result Error Code FW-DWNLD 1413 PASS Look in the field for FAIL/PASS conditions. Result Result field in the screen shows PASS, indicating a successful test of the firmware download circuitry. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 57: Backing Out Of A Firmware Download

    To back out of a completed firmware download and revert to the previous image, follow the same download procedure you did before, except use the previous firmware vintage instead. The exception is TN799DP (C-LAN) and TN2501AP (VAL), which have a separate procedure. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 58: Reverting To An Older Tn799Dp Or Tn2501Ap Vintage

    DISPLAY FIRMWARE IMAGE(S) Image 1 Image 2 Board Type: TN2501 TN2501 FW Vintage: 02 HW Signature: 02 Suffix: A Date: 09/13/02 05/06/02 Timestamp: 10:30:50 12:42:18 CRC Checksum: Good Good Active Image: Yes Reboot Image: No Upgrading Software and Firmware—S8500 Configuration December 2003...
  • Page 59 Suffix: A Date: 09/13/02 05/06/02 Timestamp: 10:30:50 12:42:18 CRC Checksum: Good Good Active Image: No Reboot Image: No Ensure that both the Active Image and the Reboot Image fields are as you expect. Upgrading Software and Firmware—S8500 Configuration December 2003...

  • Page 60: Upgrading Avaya Ethernet Switch Firmware

    Upgrading Avaya Ethernet Switch Firmware Upgrading Avaya Ethernet Switch Firmware On occasion you may need to upgrade the firmware on the Avaya Ethernet switch. New firmware is available at Avaya Support (http://avaya.com/support). Click on Software and Firmware Downloads for information on where to get the firmware and how to upgrade the firmware on your particular model. You must be connected directly to the Avaya Ethernet switch to upgrade the firmware;...

  • Page 61: Index

    C-LAN-distributed download reboot the server, software upgrade testing a self download Remote Feature Activiation troubleshooting downloads RFA information requirements uploading image files from Web RFA Web site uploading image files using FTP Upgrading Software and Firmware—S8500 Configuration December 2003...
  • Page 62 Ethernet switch G350 Media Gateway G700 Media Gateway IPSI programmable circuit packs TN2214CP TN2224CP TN2302AP TN2464BP TN2501AP TN464GP TN771DP TN799DP upgrade software on LSP R2.0 to R2.X upload IPSI firmware to server Upgrading Software and Firmware—S8500 Configuration December 2003...

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