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Summary of Contents for Avaya Aura S8800
- Page 1 Maintaining the Avaya S8800 Server for ® Avaya Aura SIP Enablement Services 03-603448 Issue 1 November 2009...
- Page 2 Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.
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Page 3: Table Of Contents
Maintenance Procedures.......................... 7 Reuse of hardware components in replacement servers................7 Required equipment and tools........................7 Tasks to replace an Avaya S8800 Server....................8 Removing the server from the rack......................9 Installing the server in the rack......................... 9 Connection schema for simplex server..................... 11 Connection schema for cable duplicated servers.................. - Page 4 CPU LED is lit........................... 67 VRM LED is lit..........................68 DASD LED is lit..........................68 RAID LED is lit..........................69 BRD LED is lit........................... 69 Index............................. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
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Page 5: Chapter 1: Introduction
Enablement Services with simplex, duplex and network duplex configurations. The document has the following sections: • Replace Avaya S8800 Server in simplex mode • Replace Avaya S8800 Server in cable duplex mode • Replace Avaya S8800 Server in network duplex mode • Replacing the Field Replaceable Units (FRU) •... - Page 6 Introduction ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 7: Chapter 2: Replace Avaya Ses S8800 Server
12 Reuse of hardware components in replacement servers When you replace the Avaya S8800 Server, you must reuse the following components: • DIMMs if more than two (4 GB capacity) • Hard disk drives You must remove these components from the defective server and install them in the replacement server. -
Page 8: Tasks To Replace An Avaya S8800 Server
Installing the in the rack. server in the rack. Reconnect the external cables and power cords. Turn on the server. Turning on the server. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 9: Removing The Server From The Rack
5. Pull the server out of the rack (3). See the preceding figure. Installing the server in the rack Procedure 1. Pull the slide rails forward (1) until they click, two times, into place. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 10 8. Insert the optional M6 screws (8) in the front of the server when you move the rack cabinet or if you install the rack cabinet in a vibration-prone area. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 11: Connection Schema For Simplex Server
Connection schema for simplex server Connection schema for simplex server The following graphic shows the connection schema for a S8800 simplex server Ethernet cable connecting to customer network port (eth0). ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 12: Connection Schema For Cable Duplicated Servers
The cable connects the IMM port of one server to NIC port 3 (Eth2) of the other. Connection schema for network duplicated servers The following graphics show the connection schema for a S8800 network duplicated server. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... - Page 13 Connection schema for network duplicated servers Straight-through Ethernet cable connecting the servers to the customer network through the customer network port (Eth0) ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
- Page 14 Replace Avaya SES S8800 Server ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 15: Chapter 3: Replace Frus
4. Press down firmly on the blue tab on the top (near the front of the server) of the cover and slide the cover toward the back of the server until the cover has disengaged from the chassis. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 16: Installing The Server Cover
Also, make sure that all internal cables are correctly routed. 2. Position the cover on top of the server. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 17: Replacing Memory Modules
Sequence for populating DIMM connectors When you install dual in-line memory modules (DIMMs), install them in the sequence shown in the following table to optimize system performance. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 18 The following figure shows the numbering sequence of the DIMMs. DIMMs for microprocessor 2 DIMMs for microprocessor 1 Back of server Front of server ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 19: Removing The Dimm Air Baffle
4. Grasp the DIMM air baffle and lift the air baffle out of the server. Make sure that the pin comes out of the pin hole on the system board to the left of DIMM connector 8. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 20: Removing A Memory Module
Always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server. See Protecting against ESD damage for more information. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... - Page 21 Next steps Install a memory module. Related topics: Removing the server cover on page 15 Removing the DIMM air baffle on page 19 ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
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Page 22: Installing A Memory Module
2. Touch the static-protective package that contains the memory module to any unpainted metal surface on the server. 3. Remove the memory module from the package. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 23: Installing The Dimm Air Baffle
For proper cooling and airflow, replace the air baffle before you turn on the server. Operating the server with an air baffle removed might damage server components. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 24 2. Lower the air baffle into place. Make sure that all cables are out of the way. 3. Install the cover. 4. Reconnect the external cables and power cords. 5. Turn on the attached devices and the server. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 25: Replacing A Hard Disk Drive
Procedure 1. Slide the release latch (orange) gently to the left to unlock the drive handle. See the following figure. Drive tray assembly ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 26: Installing A Hard Disk Drive
3. Make sure that the tray handle is in the open (unlocked) position. 4. Align the drive assembly with the guide rails in the bay. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 27: Removing And Installing A Pci Riser-Card Assembly
Removing and installing a PCI riser-card assembly Removing a PCI riser-card assembly About this task You must remove the PCI riser-card assembly to replace the PCIe card. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 28 PCI riser-card slot on the system board. See the following figure. PCI riser connector 2 PCI riser-card assembly (full-height, half-length PCIe cards) PCI riser-card assembly (low profile PCIe cards) ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 29: Installing A Pci Riser-Card Assembly
Protecting against ESD damage for more information. Procedure 1. Align the PCI riser-card assembly with the PCI connector on the system board. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 30 4. Reconnect the external cables and power cords. 5. Turn on the attached devices and the server. Related topics: Installing the server cover on page 16 ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 31: Replacing A Power Supply
2. If the server is in a rack, at the back of the server, pull back the cable management arm to gain access to the rear of the server and the power supply. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 32: Installing A Power Supply
The server also might have more than one power cord. Caution: Never remove the cover on a power supply or any part that has the following label attached. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... - Page 33 4. Grasp the handle on the back of the power supply and slide the power supply into the power-supply bay until it clicks. Make sure that the power supply connects firmly into the power-supply connector. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
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Page 34: Replacing The Raid Battery
5. Squeeze the clip on the side of the battery to remove the battery from the battery carrier. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 35: Installing The Raid Battery
1. Connect the battery cable to the connector on the battery. 2. Press the new battery onto the battery carrier until the clip on the side of the battery snaps into place. See the following figure. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 36 4. Reconnect the external cables and power cords. 5. Turn on the attached devices and the server. Related topics: Installing the server cover on page 16 ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 37: Chapter 4: Diagnostics Leds
IBM development only and is subject to change over time. Ignore this code unless you have a specific request from Avaya to note it . 3. Remove the server cover while the server is connected to power and look inside the server for lit LEDs. -
Page 38: Operator Information Panel
System board LEDs on page 49 Operator information panel The operator information panel is located on the front of the server. Power control button cover ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... - Page 39 If this LED is off, it does not mean that there is no electrical power in the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
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Page 40: Accessing The Light Path Diagnostics Panel
LEDs, do not run the server continuously with light path diagnostics panel outside of the server. The panel should be outside of the server for only a short time. The ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 41: Light Path Diagnostics Panel
The checkpoint code does not provide error codes or suggest components to be replaced. Ignore this code unless you have a specific request from Avaya to note it . Reset button Pressing this button resets the server and runs the power-on self-test (POST). -
Page 42: Troubleshooting Light Path Diagnostic Leds
2. If a faulty component is not replaceable, replace the server. LINK LED is lit The LINK LED on the light path diagnostics panel is not used. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... - Page 43 3. If you cannot isolate the failing PCIe card by using the LEDs and the information in the system error log, remove one card at a time from the failing PCI bus. Restart the server after each card is removed. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
- Page 44 The TEMP LED on the light path diagnostics panel is lit when the system temperature exceeds a threshold level. A failing fan can cause the TEMP LED to be lit. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
- Page 45 - If the DIMM LED that corresponds to the original DIMM socket is lit, replace server. • If the server booted, the failing DIMM is disabled, and the DIMM LED is lit: ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
- Page 46 The CNFG LED on the light path diagnostics panel is lit when a hardware configuration error occurs. This LED is used with the MEM and CPU LEDs. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
- Page 47 Setup utility and select System Information > System Summary > Processor Details. VRM LED is lit The VRM LED on the light path diagnostics panel is not used. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
- Page 48 Ignore unless directed otherwise by Avaya. BRD LED is lit The BRD LED on the light path diagnostics panel is lit when an error occurs on the system board. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 49: System Board Leds
Slot 2 missing PCI riser card LED Enclosure manager heartbeat LED Battery LED IMM heartbeat LED Slot 1 missing PCI riser card LED ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 50 Power channel D error LED Power channel E error LED AUX power channel error LED RAID riser-card LED Microprocessor 2 error LED DIMM 9 through 16 error LEDs ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 51: Power Supply Leds
Power supply error LED (amber) Identifying power supply problems Power supply LEDs Description Error No AC power to the server or a problem with the AC power source. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 52 Faulty power supply. flashing Faulty power supply on page 55 Normal operation Power supply is faulty but still operational Faulty power supply on page 55 ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 53: Chapter 5: Troubleshooting
AC power, a problem exists with the AC power source, or the power supply failed. This condition occurs only when a second power supply is providing power to the server. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 54: Power Supply Ac Led Is Lit
Removing a power supply on page 31 Installing a power supply on page 32 System board LEDs on page 49 Power supply LEDs on page 51 ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 55: Faulty Power Supply
The power-control button does not work, and the reset button does work (the server does not start). Note: The power control button does not function until approximately three minutes after the server has been connected to AC power. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 56 Related topics: Sequence for populating DIMM connectors on page 17 Removing a memory module on page 20 Installing a memory module on page 22 ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 57: Server Does Not Start
Installing a PCIe card Removing a memory module on page 20 Installing a memory module on page 22 System board LEDs on page 49 Server does not turn off ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 58: Troubleshooting Hard Disk Drives
After you replace a hard disk drive, the rebuild process takes a minimum of 30 minutes. Related topics: Hard disk drive LEDs Removing a hard disk drive on page 25 Installing a hard disk drive on page 26 ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 59: A Newly Installed Hard Disk Drive Is Not Recognized
Related topics: Hard disk drive LEDs Removing a hard disk drive on page 25 Installing a hard disk drive on page 26 Multiple hard disk drives fail ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 60: Multiple Hard Disk Drives Are Offline
RAID controller and is rebuilding. • If neither LED is lit or flashing, check the hard disk drive backplane (go to next step). ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 61: Troubleshooting Light Path Diagnostic Leds
Installing a power supply on page 32 Installing a power supply on page 32 Power supply LEDs on page 51 Power supply LEDs on page 51 ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 62: Log Led Is Lit
1. Check the power supply LEDs for an error indication (AC LED and DC LED are not both lit). 2. Make sure that the power supplies are seated correctly. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 63: Pci Led Is Lit
4. Reseat the failing PCIe card. 5. Replace the server. Related topics: Removing a PCIe card Installing a PCIe card Removing a PCIe card Installing a PCIe card ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 64: Sp Led Is Lit
The TEMP LED on the light path diagnostics panel is lit when the system temperature exceeds a threshold level. A failing fan can cause the TEMP LED to be lit. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 65: Mem Led Is Lit
Reseat the DIMM. c. If the problem still exists, move the DIMM to a different slot. d. Look at the DIMM LEDs on the system board: ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 66: Nmi Led Is Lit
3. Check that all plug-in cards and devices are firmly installed. 4. Turn on the server. 5. If the server does not boot, replace server. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 67: Cnfg Led Is Lit
When the CPU and CNFG LEDs are lit, an invalid microprocessor configuration has occurred. Troubleshooting steps Procedure 1. Determine whether the CNFG LED is also lit. • If the CNFG LED is not lit, a microprocessor has failed. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... -
Page 68: Vrm Led Is Lit
2. If the error remains, replace the hard disk drive and then restart the server. Related topics: Hard disk drive LEDs Hard disk drive LEDs Removing a hard disk drive on page 25 ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com... -
Page 69: Raid Led Is Lit
BRD LED is lit The BRD LED on the light path diagnostics panel is lit when an error occurs on the system board. Troubleshooting steps Procedure Replace the server. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 70 Troubleshooting ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009 Comments? infodev@avaya.com...
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Page 71: Index
LEDs ..............about ..............removing .............. using to identify system errors ......troubleshooting ......... – light path diagnostics panel ....... – – PS LED ..............accessing ............. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009... - Page 72 ............required equipment and tools ........ tasks ..............TEMP LED ............S8800 Server ............... reuse hardware components ......... server ............... – VRM LED .............. ® Maintaining the Avaya S8800 Server for Avaya Aura SIP Enablement Services November 2009...
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