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Avaya Sun Fire V880 Installation & Maintenance

Avaya Sun Fire V880 Installation & Maintenance

Hardware installation, maintenance, and troubleshooting
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Avaya Call Management System
Sun Fire V880/V890 Computer
Hardware Installation, Maintenance, and
Troubleshooting
07-600965
May 2006

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Summary of Contents for Avaya Sun Fire V880

  • Page 1 Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting 07-600965 May 2006...
  • Page 2 © 2002 - 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases.

  • Page 3: Table Of Contents

    V880 hardware options ....... Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting...
  • Page 4 Preparing a hot-plug card for removal ..... . . Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 5 Replacing a power supply........Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting...
  • Page 6 Probe command warnings ....... Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting...
  • Page 7 ......... . . Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting...
  • Page 8 Contents Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 9: Preface

    Maintenance, and Troubleshooting is written for technicians who install and maintain call center applications such as Avaya Call Management System (CMS). Note: The Sun Fire V880 computer is compatible with CMS R3V11 and later. The Sun Note: Fire V890 computer is compatible with CMS R13 and later.

  • Page 10: Intended Users

    49 - Describes how to maintain the computer. ● Troubleshooting ● Glossary on page 203 ● Index on page 205 ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 149 - Describes how to troubleshoot the computer. May 2006...

  • Page 11: Conventions And Terminology

    Danger statements call attention to situations that can result in harm to personnel. DANGER: SECURITY ALERT: Security alert statements call attention to situations that can increase the potential SECURITY ALERT: for unauthorized use of a telecommunications system. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Conventions and terminology May 2006...

  • Page 12: Reasons For Reissue

    - IDE model DVD-ROM - 146-GB disk drives To add information about CMS R13. ● To note that the Sun Fire V880 is going from 256-MB DIMMs to 512-MB DIMMs. ● To update the recommended card layout on the V880 (see ●...
  • Page 13 Installing the XVR-100 software packages (V880 and R3V11 only) To update the tape ordering procedures (see ● To make general wording and format corrections. ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 28 on page 36 on page 51 on page 61...

  • Page 14: Related Documentation

    Avaya Call Management System High Availability User Guide, 07-300066 ● Avaya Call Management System High Availability Connectivity, Upgrade and ● Administration, 07-600957 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 14 on page 14 on page 15 on page 15...

  • Page 15: Software Documents

    Avaya Call Management System Sun Netra 210 Computer Hardware Installation, ● Maintenance, and Troubleshooting, 07-600963 Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation, ● Maintenance, and Troubleshooting, 07-600965 Avaya Call Management System Sun Blade 100/150 Workstation Hardware Installation, ●...

  • Page 16: Call Center Documents

    Product Correction Notice (PCN). For more information about base load upgrades, see: Avaya Call Management System Release 13 Base Load Upgrade ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 16 on page 17 on page 17...

  • Page 17: Platform Upgrades And Data Migration

    Avaya Call Management System Release 13.1 Sun Blade 100/150 Workstation Mirrored ● and Nonmirrored Systems CMS Upgrade Express (CUE), 07-600763 Avaya Call Management System Release 13.1 Sun Fire V880/V890 Computer CMS ● Upgrade Express (CUE), 07-600764 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting...

  • Page 18: Documentation Web Sites

    Escalating a technical support issue Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting listings on the Avaya Web site. Escalation Management listings on the Avaya Web site.

  • Page 19: Installation

    Turning on the system and verifying POST Identifying installed PCI cards Setting the remote console modem options Turning the system over for provisioning Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Procedure on page 20 on page 25 on page 35...

  • Page 20: Preparing For Installation

    Item Wrist or foot strap Cover panels Card slot filler panels Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 20 on page 21 on page 22 on page 23 on page 23 on page 24 Problem Precaution...

  • Page 21: System Precautions

    ● Monitor ● WARNING: Do not make mechanical or electrical modifications to the cabinet. Sun WARNING: Microsystems is not responsible for regulatory compliance of modified cabinets. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Preparing for installation May 2006...

  • Page 22: Required Tools

    Maximum system heat dissipation Volt-ampere rating Wall plug type United States ● Non-United States ● CPU plug type Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Value V880 100-240 V AC, ● autoranging 15.0 A @100 VAC ● 90-264 V rms, 47-63Hz ●...

  • Page 23: Physical Specifications

    Height (with casters) Width Depth Weight (min-max) Power cords 1. The actual weight depends on the installed options. Service access specifications Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting English value 28.1 inches 18.9 inches 32.9 inches 194-288 pounds 8.2 feet...

  • Page 24: Environmental Specifications

    27°C max wet bulb IEC 68-2-2, 68-2-3 Altitude (max) 10,000 feet (3 kilometers) IEC 68-2-40, 68-2-41 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Nonoperating (not in service) -4°F to 140°F (-20°C to 60°C) IEC 68-2-2, 68-2-3 95% RH noncondensing at 40°C...

  • Page 25: Unpacking And Inventorying The Equipment

    Determining the computer model ● Computer layout ● Hardware options ● Rack mounting on page 34 ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 27 on page 28 on page 33 Unpacking and inventorying the equipment May 2006...

  • Page 26: Parts List

    CMS computers do not ship with tape drive cleaning tapes. Avaya recommends Note: that customers purchase at least one cleaning tape as soon as the computer is installed and in service. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 27: Determining The Computer Model

    DAT 72 SCSI tape drive, 220 volt AC only Physical labeling All models are labeled on the front as Sun Fire 880, Sun Fire V880, or Sun Fire V890. Software check To determine the model of the computer once the computer is operational: 1.

  • Page 28: Computer Layout

    Three power supplies and power cords ● One DVD-ROM drive ● One tape drive ● Two USB ports ● One serial port ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 62 for more information. May 2006...
  • Page 29 ● Three power supplies and power cords ● One DVD-ROM drive ● One tape drive ● Two USB ports ● One serial port ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Unpacking and inventorying the equipment May 2006...

  • Page 30: Front Panel

    Installation Front panel The following figure shows the front of the computer with the disk drive door open. Tape drive Disk drive slots v880_front.cdr Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 31: Back Panel - V880

    Slots 2, 1, 6, and 5 V880 PCI card configuration (not used) Power supply 1 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Unpacking and inventorying the equipment on page 62 for more information. (Reserved for future use) (Graphics card)

  • Page 32: Back Panel - V890

    Quad GigaSwift or single Gigabit ethernet cards. See V890 PCI card configuration (not used) ALOM card Power supply 1 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 63 for more information. V890_rear_cards.cdr Power cord strain relief ties...

  • Page 33: Hardware Options

    Option Minimum CPU/Memory boards PCI I/O cards Disk drives (146-GB) Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Unpacking and inventorying the equipment on page 33 on page 33 Quantity Maximum Each board has two CPU modules and 4-GB memory.

  • Page 34: Rack Mounting

    When rack mounting the computer, the technician must remove the following components as described in the rack mounting guide: all CPU/Memory boards ● all power supplies ● all CPU fan trays ● all I/O fan trays ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 35: Setting Up Power

    If not using a UPS, connect each power supply to a nonswitched, Note: dedicated, 15-amp circuit. Connect the monitor and external peripherals to a separate circuit. Important: Do not turn on power at this time. Important: Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Setting up power May 2006...

  • Page 36: Peripheral Connectivity

    Keyboard Monitor AC power Required telephone line to remote Modem maintenance center Remote console Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Parts list on page 37. Black Box RS-449 - RS-232 interface converter External SCSI tape drive Black Box...

  • Page 37: Parts List

    2. The comcode for this bundle changes regularly and may not be ordered for maintenance spares, so it is not listed in the table. This bundle includes the processor, peripherals, and other equipment. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting HSI/P card (V880 only; up to two may be installed) HSI/P quad cable (V880 only;...

  • Page 38: Connecting The Monitor, Keyboard, And Mouse

    2. Connect the monitor power cord to an approved AC power outlet. 3. Attach the USB keyboard cable to one of the USB ports. 4. Attach the USB mouse cable to the other USB port. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 39: Connecting The Remote Console Modem

    6. Connect the power cable to the modem and plug the cable into a socket. Do not turn on the power yet. Instructions for turning on the modem are given in remote console modem options Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Connecting the remote console modem Modem on page 46.

  • Page 40: Connecting To External Interfaces

    The computer supports built-in ethernet ports that support network speeds of 10/100 Mbps. This ethernet connection is used for CMS Supervisor, network printers, and LAN backup. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 40 on page 40...

  • Page 41: Turning On The System And Verifying Post

    3. Turn on the power to the UPS units, if UPS units are installed. 4. Turn on the system monitor. 5. Turn the key switch to the normal On position. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Turning on the system and verifying POST May 2006...
  • Page 42 Removeable Read Only device /pci@8,700000/pci@5/SUNW,1sptwo@4 10. Verify that all the devices are recognized. If the devices are not recognized, see Troubleshooting disk drives and DVD drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting -----Disk description ----- SEAGATE ST373405FSUN3660438 SEAGATE ST373405FSUN3660438...
  • Page 43 14. Turn the key switch to the Locked position. Keeping the switch in the Locked position prevents anyone from accidentally turning off the system. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 186 for more information.

  • Page 44: Identifying Installed Pci Cards

    Slot 6 has a Quad GigaSwift Ethernet card. There is more than one entry for this card ● because the card has four ethernet ports. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Dev, Freq Func State Name SUNW,XVR-100 SUNW,375-3181 scsi-pci1000,30.1000.10c0.7/disk+LSI,1030...
  • Page 45 Slot 0 has a Dual Ultra320 SCSI card. ● Slot 1 has a graphics card. ● Slot 6 has a Quad GigaSwift Ethernet card. ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Type Receptacle Occupant mult/hp connected configured...

  • Page 46: Setting The Remote Console Modem Options

    5. Enter: y The following message is displayed: ttya administration removed 6. Enter: cu -s 9600 -b 8 -l cua/a The following message is displayed: Connected Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Connecting the remote console modem May 2006...
  • Page 47 13. Have the provisioning team dial in to the modem for testing. Additional references: For additional information, see the U.S. Robotics Sportster Modems Users Guide. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Setting the remote console modem options May 2006...

  • Page 48: Turning The System Over For Provisioning

    Testing the software ● To continue with provisioning, see the chapter "Turning the system over to the customer" in the CMS software installation, maintenance, and troubleshooting document for your CMS release. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 49: Maintenance

    Maintaining tape drives ● Maintaining CPU/Memory boards ● Replacing a power supply ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 51 on page 54 on page 56 on page 59 on page 60 on page 96...

  • Page 50: Precautions

    Avoid keeping doors open for extended periods of time while the system is CAUTION: operating. All doors must be closed to prevent automatic thermal shutdown. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 59 for more information. May 2006...

  • Page 51: Computer Layout

    Front panel The following figure shows the front of the computer with the disk drive door open. Tape drive Disk drive slots Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 52 on page 53 Computer layout v880_front.cdr...

  • Page 52: Rear Panel - V880

    Slots 2, 1, 6, and 5 V880 PCI card configuration (not used) Power supply 1 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 62 for more information. (Reserved for future use) (Graphics card) (Third ethernet card, optional)

  • Page 53: Rear Panel - V890

    Quad GigaSwift ethernet cards or single Gigabit ethernet cards. (not used) ALOM card Power supply 1 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting V890_rear_cards.cdr Power cord strain relief ties Computer layout (Third ethernet card, optional)

  • Page 54: Turning The Computer Off And On

    5. Turn off the system monitor. 6. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 55 If the system is operating properly, a banner screen is displayed within about 5 minutes after it is turned on. 5. Log in to the system as root. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Turning the computer off and on May 2006...

  • Page 56: Accessing Components Inside The Computer

    To open and remove a side door: 1. Unlock the side door of the computer using the system key. 2. Swing the side door open. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 56 on page 58...
  • Page 57 3. Open the door 90 degrees and pull it up until the mounting pins clear the brackets on the rear panel. See the following figure. 4. Set the door in a safe place. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 58: Replacing And Closing A Side Door

    See the following figure. 2. Close the side door. 3. Lock the side door of the computer using the system key. 4. Replace the system key to the key switch. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 59: Using An Esd Wrist Strap

    2. Unless hot-plugging a device, make sure that the power is off. 3. Attach the ESD wrist strap to the chassis frame and to your wrist. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 60: Maintaining Pci Cards

    The CMS software installation, maintenance, and troubleshooting document for your CMS ● release Avaya Call Management System Switch Connections, Administration, and ● Troubleshooting Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 60 on page 61 on page 64 on page 65 on page 74...

  • Page 61: Precautions

    V880 PCI card configuration the correct order for PCI cards. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 74. For information on how to replace SCSI on page 79. For information on how to install...

  • Page 62: V880 Pci Card Configuration

    HSI/P cards and X.25. 4. Some models of the SCSI cards support hot-plug operation, but Avaya recommends that you replace those cards while the system is powered down. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Name Reserved for future use...

  • Page 63: V890 Pci Card Configuration

    3. Solaris 9 patches 113068-04 and 110824-05 must be installed to support hot-plug operation. 4. The SCSI card supports hot-plug operation, but Avaya recommends that you replace those cards while the system is powered down. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Name Third ethernet card (optional)

  • Page 64: Pci Card Compatibility With Cms Loads

    Any CMS R13 load ● The GigaSwift 4445A four port ethernet card requires the following loads: CMS R3V11ai.b or later ● CMS r3v12ca.d or later ● CMS r13aa.k or later ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 65: Maintaining Hot-Plug Pci Cards

    Removing a hot-plug PCI card ● Installing a hot-plug PCI card ● Configuring the new or replacement card ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 66 on page 68 on page 68 on page 71 on page 73...

  • Page 66: Pci Slot Leds For Hot-Plug Operation

    Icon Power on Fault OK-to-Remove Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Name Lights when the slot is receiving power. Blinks while the card is being tested, when a hot-plug operation is in progress, or when the card is turned on but logically detached from the operating system.
  • Page 67 The following table shows how to interpret the PCI slot LED patterns. Icon Blinking Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting The slot power is off. A card can be safely inserted to start a hot-plug operation. The installed card is being tested,...

  • Page 68: Preparing A Hot-Plug Card For Removal

    4. Identify which card you want to remove. 5. Disconnect the external cables connected to the card. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 68. Using an ESD wrist strap on page 59 for more...
  • Page 69 8. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 61 for more information), label the...
  • Page 70 PCI retaining clip over the back of the filler panel until it snaps into place, remove the ESD wrist strap, close the side door, and return the key switch to its original position. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Installing a hot-plug PCI card on page 71.

  • Page 71: Installing A Hot-Plug Pci Card

    7. If not already done, remove the filler panel from the slot. 8. Confirm that all three LEDs for the slot are off. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining PCI cards Using an ESD wrist strap...

  • Page 72: Avaya Cms Sun Fire V880/V890 Installation, Maintenance, And Troubleshooting May

    Jun 6 12:57:11 sys_name pcihp: NOTICE: pcihp (pcisch0): card is powered on in the slot hpc1_slotX Important: If the Fault LED remains lit after inserting a card, you must shut down the system, Important: reinsert the card, and reboot the system. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 73: Configuring The New Or Replacement Card

    4. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 61 for more information), label the...

  • Page 74: Replacing The Graphics Card

    4. Press and release the front panel power button to turn off the system. Wait for the front panel Power/OK LED to turn off. 5. Turn the key switch to the Forced Off position. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 75 9. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining PCI cards Using an ESD wrist strap...
  • Page 76 Maintenance 10. Carefully pull the card from the I/O board. See the following figure. 11. Place the card on an antistatic mat or in an antistatic bag. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 77 21. When the system comes back up, log in as root. 22. Enter: cfgadm This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining PCI cards May 2006...

  • Page 78: Installing The Xvr-100 Software Packages (V880 And R3V11 Only)

    If you are replacing an existing XVR-100 graphics accelerator card, you do not have to reinstall this software. To install the XVR-100 software packages on a Sun Fire V880 system: 1. Verify that your CMS system is running CMS R3V11 by entering:...

  • Page 79: Replacing Scsi Cards

    4. Press and release the front panel power button to turn off the system. Wait for the front panel Power/OK LED to turn off. 5. Turn the key switch to the Forced Off position. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining PCI cards May 2006...
  • Page 80 11. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Using an ESD wrist strap...
  • Page 81 Maintaining PCI cards 12. Carefully pull the card from the I/O board. See the following figure. 13. Place the card on an antistatic mat or in an antistatic bag. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 82 23. When the system comes back up, log in as root. 24. Enter: cfgadm This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 83: Maintaining Hsi/P Cards (R3V11 On V880 Only)

    This shuts down the system. 4. Press and release the front panel power button to turn off the system. Wait for the front panel Power/OK LED to turn off. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 83 on page 88...
  • Page 84 8. Identify which card you want to remove. 9. Disconnect the HSI/P quad cable connected to the card. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Using an ESD wrist strap on page 59 for more May 2006...
  • Page 85 Maintaining PCI cards 10. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 86 Maintenance 11. Carefully pull the card from the I/O board. See the following figure. 12. Place the card on an antistatic mat or in an antistatic bag. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 87 21. When the system comes back up, log in as root. 22. Enter: cfgadm This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining PCI cards May 2006...

  • Page 88: Installing The First Hsi/P Card Or A Pair Of Hsi/P Cards

    7. Turn off the system monitor. 8. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 89 12. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. 13. Remove the filler panel from the slot. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining PCI cards Using an ESD wrist strap...
  • Page 90 As the system powers up, the power LED on the monitor flashes. 23. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor. The ok prompt is displayed. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 91: Installing Hsi/P Software And Patches

    3. Turn off CMS. 4. Enter: cmssvc The CMS Services menu is displayed. 5. Select the swsetup option. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining PCI cards on page 91. Setting up the switch link for each May 2006...
  • Page 92 Management System Switch Connections, Administration, and Troubleshooting. 14. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 93: Adding A Second Hsi/P Card

    The Forced Off position is the only key switch position that prevents an RSC user from restarting the system. 7. Turn off the system monitor. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining PCI cards May 2006...
  • Page 94 12. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure. 13. If not already done, remove the filler panel from the slot. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Using an ESD wrist strap on page 59 for more...
  • Page 95 This displays the PCI card configuration after you add the card. Make sure that the new card is displayed. 24. Administer the switch links as shown in page 91. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining PCI cards Setting up the switch link for each ACD May 2006...

  • Page 96: Maintaining Disk Drives

    Disk drive configurations The computer supports a four-disk mirrored configuration. On only the V880, the configuration can be expanded to six disks with a field upgrade. The Sun Fire V880 supports 73-GB disks and the Sun Fire V890 supports 146-GB disks.
  • Page 97 Each pair of disks must be the same size. For example, if the disk in slot 0 Important: is 146-GB, the disk in slot 3 must also be 146-GB. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Primary Slot 0...

  • Page 98: Required References

    See page 105. After replacing the disk drives, continue with Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 99. Replacing a single boot disk or Replacing both boot disks Setting up the disk drives on page 109.

  • Page 99: Replacing A Single Boot Disk Or Replacing Data Disks

    Example: luxadm display FCloop The slot number for every disk in the system is displayed. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Node WWN:508002000016b5b0 Maintaining disk drives Logical Path:/dev/es/ses0...
  • Page 100 Not Installed Temperature Sensors - 0 Base, 1 Expansion 0:24ºC 1Not Installed Default Language is USA English, ASCII 6. Record the faulty disk number. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting (Node WWN) 20000004cf81e68a 20000004cf81e851 20000004cf81e4d4 20000004cf81e910 Enclosure Name:FCloop...
  • Page 101 10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See information. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining disk drives Using an ESD wrist strap...
  • Page 102 Drive in Box Name "FCloop" slot 3 Logical Nodes being removed under /dev/dsk/ and /dev/rdsk: Logical Nodes being removed under /dev/dsk/ and /dev/rdsk: c1t3d0s0 c1t3d0s1 c1t3d0s2 c1t3d0s3 c1t3d0s4 c1t3d0s5 c1t3d0s6 c1t3d0s7 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 103 20. Press carefully on the center of the drive. The drive handle begins to close as the drive engages its backplane connector. 21. Press the handle toward the drive until the latch closes, securing the drive in place. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining disk drives May 2006...
  • Page 104 (not flashing) before installing another drive. Repeat Steps 3 through 22. 24. Close the front door and, if necessary, lock it. 25. Continue with Setting up the disk drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 109. May 2006...

  • Page 105: Replacing Both Boot Disks

    7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See information. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining disk drives Using an ESD wrist strap...
  • Page 106 12. Align the disk drive with its drive bay. Orient the drive so that the drive handle hinge faces the bottom of the drive bay. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 107 22. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor. The ok prompt is displayed. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining disk drives May 2006...
  • Page 108 -r The system reboots. 26. Log in as root. 27. Continue with Setting up the disk drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting -----Disk description ----- SEAGATE ST373405FSUN3660438 SEAGATE ST373405FSUN3660438 SUNW SUNWGS INT FCBPL9224...

  • Page 109: Setting Up The Disk Drives

    ● Partitioning and formatting a disk ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Procedure Partition the new boot disk drive (see page 109). Continue with the procedures in "Recovering a mirrored system after disk failure" in the maintenance chapter of the CMS software installation, maintenance, and troubleshooting document for your CMS release.
  • Page 110 68-GB for a 73-GB disk), you have a nonstandard disk. Escalate the issue to Avaya technical support. 2. Sun identifies these disk drives as 73-GB, but the format command shows them as 72-GB. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting ID tag Permission...
  • Page 111 68-GB for a 73-GB disk), you have a nonstandard disk. Escalate the issue to Avaya technical support. 2. Sun identifies these disk drives as 73-GB, but the format command shows them as 72-GB. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting ID tag Permission backup Do not enter a value for partition 2.
  • Page 112 - read and display labels save - save new disk/partition definitions inquiry - show vendor, product and revision volname - set 8-character volume name !<cmd> - execute <cmd>, then return quit format> Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 113 Disk partition values a. At the partition> prompt, enter the partition number from the table. For example: partition> 0 The system prompts for the partition ID tag. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Cylinders Size 4.01GB 413 - 1.01GB...
  • Page 114 11. Enter: format The following message is displayed: Ready to format. Formatting cannot be interrupted and takes XX minutes (estimated). Continue? (y or n) Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Disk partition values on page 110. May 2006...
  • Page 115 14. After you have partitioned each drive, enter: q 15. Continue with the restore procedures as described in page 109. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining disk drives Setting up the disk drives May 2006...

  • Page 116: Adding Disk Drives (Optional)

    5. Align the disk drive with slot 2. Orient the drive so that the drive handle hinge faces the bottom of the drive bay. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Using an ESD wrist strap on page 59 for more...
  • Page 117 New Logical Nodes under /dev/dsk and /dev/rdsk : c1t2d0s0 c1t2d0s1 c1t2d0s2 c1t2d0s3 c1t2d0s4 c1t2d0s5 c1t2d0s6 c1t2d0s7 No new enclosure(s) were added!! Note: Ignore the message No new enclosure(s) were added!!. Note: Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining disk drives May 2006...
  • Page 118 The following message is displayed: added new disk cXtXd0 disk_space command completed. Note: Depending on the size of the disks, the system may run slowly until all disks are Note: synchronized. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 119: Replacing The Dvd Drive

    7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See information. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Replacing the DVD drive Accessing components inside the computer...
  • Page 120 8. Remove the two screws securing the front cover to the front of the system. See the following figure. 9. Remove the front cover. 10. Disconnect the data and power cables from the back of the drive. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 121 Replacing the DVD drive 11. Remove the two screws that secure the drive to the chassis. See the following figure. 12. Slide the drive out through the front of the chassis. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 122 This checks to see that the system recognizes the new drive. If the new drive is not listed, make sure there is a secure cable connection. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting SCSI jumpers IDE jumpers dvd_jumpers.cdr...
  • Page 123 If you fail to enter these commands, any reboots that you do in the future will stop CAUTION: at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot This reboots the system. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Replacing the DVD drive May 2006...

  • Page 124: Maintaining Tape Drives

    Using the same size backup tapes allows you to do manual data restores on both systems, no matter which one may need the restore. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 124 on page 125...

  • Page 125: Cleaning The Tape Drive

    If the Clean LED is still flashing, repeat the backup operation with a different tape. If this clears the signal, the first backup tape is nearing the end of its life. Discard the old tape. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining tape drives...

  • Page 126: Replacing The Internal Tape Drive

    7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See information. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Accessing components inside the computer Using an ESD wrist strap...
  • Page 127 5. See the following figure. 14. Slide the replacement drive into the chassis and secure it with the screws that you removed earlier. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting DAT 72 DDS-4 8 4 2 1...
  • Page 128 If you fail to enter these commands, any reboots that you do in the future will stop CAUTION: at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot This reboots the system. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 129: Adding And Removing An External Tape Drive For Data Migration

    5. Press and release the front panel power button to turn off the system. Wait for the front panel Power/OK LED to turn off. 6. Turn the key switch to the Forced Off position. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining tape drives May 2006...
  • Page 130 This checks to see that the system recognizes the new tape drive. The resulting display should list the new drive as Target 4. If the new drive is not listed, check for a secure connection between the SCSI port and the new drive. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 131 The system shuts down. 24. Press and release the front panel power button to turn off the system. Wait for the front panel Power/OK LED to turn off. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining tape drives May 2006...
  • Page 132 32. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor. The ok prompt is displayed. 33. Enter the following commands: setenv auto-boot? false reset-all The system resets. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 133 -r This reboots the system so that it recognizes the new configuration. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining tape drives May 2006...

  • Page 134: Maintaining Cpu/Memory Boards

    The CPUs in all memory boards must match. You cannot, for example, mix a 900 Important: MHz CPU with a 1.2 GHz CPU, or an UltraSPARC III CPU with an UltraSPARC IV CPU. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 134 on page 136 on page 137...

  • Page 135: Checking The Current Memory And Cpu Configuration

    2, 18 1350 16.0 US-IV ========================= Memory Configuration =============================== Logical Bank ---- ---- 2. Record the current memory size, memory configuration, and CPU configuration. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Sun Microsystems sun4u Sun Fire V890 Mask Logical Logical Bank...

  • Page 136: Shutting Down The System

    4. Turn off the system monitor. 5. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 137: Removing A Cpu/Memory Board

    3. Identify the CPU/Memory board that you want to remove. 4. Loosen, but do not remove, the two captive screws securing the CPU/Memory board. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining CPU/Memory boards Using an ESD wrist strap...

  • Page 138: Replacing Memory

    1. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See information. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Removing a CPU/Memory board Using an ESD wrist strap...
  • Page 139 6. Place the memory module on an antistatic mat or in an antistatic bag. 7. Push down on the ejection levers at each end of the sockets. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining CPU/Memory boards May 2006...

  • Page 140: Installing A Cpu/Memory Board

    3. Locate the CPU/Memory board slot into which you want to install the CPU/Memory board. 4. If a CPU/Memory board connector yellow dust cover is installed on the slot's motherboard CPU/Memory board connectors, remove it. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 140. Using an ESD wrist strap...
  • Page 141 Place the CPU air baffle into an empty CPU air baffle slot on the underside of the chassis top. See the following figure. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Maintaining CPU/Memory boards...
  • Page 142 10. Using a No. 2 Phillips screwdriver, fully tighten the right captive screw and repeat for the left captive screw. 11. Remove the ESD wrist strap. 12. Close the side door. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 143: Restarting The System

    --- ----- ---- ---- ------- ---- 0, 16 1350 16.0 US-IV 2, 18 1350 16.0 US-IV ========================= Memory Configuration =============================== Logical Bank ---- ---- Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Sun Microsystems sun4u Sun Fire V890 Mask Logical Logical Bank Bank...
  • Page 144 7. If a one or more CPU/Memory board is added to the system, readminister the Informix IDS tunables as described in the section "Setting the Informix configuration parameters for CMS" in the CMS software installation, maintenance, and troubleshooting document for your CMS release. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 145: Replacing A Power Supply

    See the following figure. 3. Unplug the AC power cord from the power supply. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Replacing a power supply Power supply status indicators...
  • Page 146 6. After removing a supply, wait for an acknowledgement message on the system console before installing a new supply. Otherwise, the environmental monitoring software will not recognize the new device, and false error conditions will result. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 147 Note: the ok prompt is displayed). If a power supply is replaced at the boot level, you must reboot the system using the reset-all command. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Replacing a power supply May 2006...
  • Page 148 Maintenance Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 149: Troubleshooting

    Additional troubleshooting: See the Sun Fire 880 Service Manual or Sun Fire V890 Service Manual at the Sun documentation Web site for additional troubleshooting procedures: http://docs.sun.com Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 150 on page 158...

  • Page 150: Using The Remote Console

    Are you sure you want to change it? [y,n,?] Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 150. Use this procedure when the system on page 200 for troubleshooting procedures.
  • Page 151 ● After the system reboots, a console login: prompt is displayed on the remote ● console. 6. Log in to the remote console as root. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Using the remote console May 2006...

  • Page 152: Redirecting The Remote Console Back To The Local Console

    3. Log in to the local console as root. 4. Log in to the remote console as root. Control of the console port is redirected from the remote console back to the local console. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 153: Redirecting The Console Using Openboot Mode

    Parameter Name output-device input-device 4. If not already dialed in, dial in to the system from the remote console. 5. Log in to the system as root. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Value Default Value ttya screen...

  • Page 154: Redirecting The Remote Console Back To The Local Console

    Method 1: from the remote console ● Method 2: from the local site ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 155 (recommended) on page 156 (not recommended) May 2006...
  • Page 155 4. To see what is on the ttya port, enter: /cms/install/bin/abcadm -k 5. To start a port monitor on ttya, enter: /cms/install/bin/abcadm -i -b 9600 ttya Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Using the remote console May 2006...
  • Page 156 5. To see what is on the ttya port, enter: /cms/install/bin/abcadm -k 6. To start a port monitor on ttya, enter: /cms/install/bin/abcadm -i -b 9600 ttya The following message is displayed: ttya set to incoming port 9600 baud Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 157: Tools

    OpenBoot initialization commands ● Diagnosing status indicators ● Sun Validation Test Suite (VTS) ● Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 158 on page 164 on page 165 on page 166 on page 172 on page 175...

  • Page 158: Using The Prtdiag Command

    Freq Bus Type Side Slot MHz Model ---- ---- ---- ---- ---- ---- ---- ---- ----- ------------------------------------------------------ No failures found in System =========================== Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting sun4u Sun Fire 880 Mask ---- 11.1 11.1 Logical...
  • Page 159 8: [ EMPTY] DISK 9: [ EMPTY] DISK 10: [ EMPTY] DISK 11: [ EMPTY] ================================= Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Status REMOVE [OFF] [OFF] POWER FAULT [OFF] [OFF] RIGHT THERMAL FAULT [OFF] [OFF] RIGHT DOOR...
  • Page 160 System PROM revisions: ---------------------- OBP 4.13.0 2004/01/19 18:26 IO ASIC revisions: ------------------ Model ---- --------------- ---- ------ ------- IB-1 unknown IB-1 unknown Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Speed Status ( RPMS ) -------- --------- 2158 [ENABLED] 2307...
  • Page 161 Freq Bus Type Side Slot MHz Model ---- ---- ---- ---- ---- ---- ---- ---- ----- ------------------------------------------------------ No failures found in System =========================== Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting sun4u Sun Fire V890 Logical Bank DIMM Interleave Status...
  • Page 162 8: [ EMPTY] DISK 9: [ EMPTY] DISK 10: [ EMPTY] DISK 11: [ EMPTY] ================================= Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Status REMOVE [OFF] [OFF] POWER FAULT [OFF] [OFF] RIGHT THERMAL FAULT [OFF] [OFF] RIGHT DOOR...
  • Page 163 System PROM revisions: ---------------------- OBP 4.15.1 2004/06/02 16:06 IO ASIC revisions: ------------------ Model ---- --------------- ---- ------ ------- IB-1 unknown IB-1 unknown Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Speed Status ( RPMS ) -------- --------- 2307 [ENABLED] 2419...

  • Page 164: Using The Cfgadm Command

    ● cards are installed: - Slot 0 - Dual Ultra320 SCSI card - Slot 1 - Graphics card - Slot 8 - Quad GigaSwift Ethernet card Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Type Receptacle Occupant scsi-bus connected...

  • Page 165: System Messages

    You can automate the task by using crontab. See your Sun system documentation for information on crontab. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Tools May 2006...

  • Page 166: Openboot Prom Firmware Tests

    The system reboots. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 166 on page 167 on page 168 on page 169 Test descriptions on page 167.

  • Page 167: Test Descriptions

    Additional references: See Sun OpenBoot 4.x Command Reference Manual at the following Sun documentation Web site for more information: http://docs.sun.com Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Description Displays the recognized V890 IDE DVD drive. Displays the recognized disk drives and backplanes.

  • Page 168: Probing Disk Drives

    CAUTION: at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot -r The system reboots. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting -----Disk description ----- SEAGATE ST373405FSUN3660438 SEAGATE ST373405FSUN3660438 SEAGATE ST373405FSUN3660438 SUNW...

  • Page 169: Probing All Scsi Media Devices

    This example shows six disk drives, the disk backplane, the tape drive (target 5), and the DVD drive (target 6). 4. Fix any obvious errors, such as disconnected cables or external drives without power. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting -----Disk description ----- SEAGATE ST373405FSUN3660438...

  • Page 170: Probing The Ide Dvd Device (V890 Only)

    ( Primary Master ) Removeable ATAPI Model: TOSHIBA DVD-ROM SD-M1712 Device 1 ( Primary Slave ) Not Present 4. Fix any obvious errors, such as disconnected cables or external drives without power. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 171 If you fail to enter these commands, any reboots that you do in the future will stop CAUTION: at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot -r The system reboots. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Tools May 2006...

  • Page 172: Openboot Diagnostic Tests

    7. When finished with testing, set the key switch to the normal position. 8. Enter the following commands: setenv auto-boot? true reset-all The system resets. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 173 for a description of each command. May 2006...

  • Page 173: Test Descriptions

    Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Description Resets the Ethernet channel. ● Performs Ethernet channel engine internal loopback. ● Enables the LAN data to be routed back to the receive ●...
  • Page 174 Additional references: See Sun OpenBoot 4.x Command Reference Manual at the following Sun documentation Web site for more information: http://docs.sun.com Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Description Tests the IDE controller. Tests the devices monitored by the I...

  • Page 175: Post Diagnostic Messages

    Address: 00000030.001b0038 Expected: 00000000.00100000 Observed: 00000000.00000000 1>END_ERROR 1>ERROR: TEST = Data Bitwalk on Slave 3 1>H/W under test = CPU3 Memory 1>MSG = *** Test Failed!! *** 1>END_ERROR Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Tools May 2006...

  • Page 176: Openboot Initialization Commands

    These commands are useful in some situations in which the system fails to boot. Command Press Stop Press Stop+A Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Description Bypasses POST. This command does not depend on the security mode.

  • Page 177: Diagnosing Status Indicators

    Front panel status indicators The system status and control panel, shown in the following figure, includes several status indicators, a power button, and a security key switch. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 177 on page 179...
  • Page 178 OK-to- remove Disk fault Power fault Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting LED function This green LED lights when the system is turned on. This amber LED lights to indicate a serious system fault. When this LED is lit, one or more icons in the display panel may also light to indicate the specific nature and location of the fault.

  • Page 179: Pci Slot Status Indicators

    Hot-plug buttons Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting This amber LED lights to indicate a serious thermal fault (fan fault or overtemperature condition) that is likely to bring down the system. There are two Thermal Fault LEDs in the display to indicate whether the fault is located on the left or right side of the system.
  • Page 180 Icon Power on Fault Blinking Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Icon Lights when the slot is receiving power. Blinks while the card is being tested, when a hot-plug operation is in progress, or when the card is turned on but logically detached from the operating system.

  • Page 181: Power Supply Status Indicators

    Icon Fault AC-present status DC status Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting LED Function Lights when the power supply encounters a fault. Lights when AC power input is present and within acceptable operating limits. Lights when all DC outputs are functional and within acceptable operating limits.

  • Page 182: Disk Drive Status Indicators

    Name Activity Fault OK-to-remove Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Icon Blinks slowly while the disk drive is being tested, configured, or unconfigured during a hot-plug operation. Blinks rapidly as the disk drive spins up or spins down.
  • Page 183 Slow blinking Irregular blinking Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting OK-to-remove The slot power is off. A disk drive can be safely inserted as part of a hot-plug operation. The disk drive is spinning up or down.

  • Page 184: Tape Drive Status Indicators

    The media caution signal is cleared when a new tape is loaded or when the drive is turned off and then turned on. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Tape drive state Activity...

  • Page 185: Sun Validation Test Suite (Vts)

    This accesses the CDE interface. Enter: ● /opt/SUNWvts/bin/sunvts -t This accesses the TTY mode (ASCII interface). Additional references: For more information about using SunVTS, see /opt/SUNWvts/ README and /opt/SUNWvts/bin/vtstty.help. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Tools May 2006...

  • Page 186: Troubleshooting Disk Drives And Dvd Drives

    21000004cf7213ea 508002000016b5b1 21000004cf72114b 21000004cf7211ae 21000004cf7214a3 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Drive physical location and target Disk drive, target <X> (<X> represents the target number and slot number, 0 to 5) DVD drive, target 6 -----Disk description -----...
  • Page 187 /usr/sbin/shutdown -y -i0 -g0 The system shuts down. 2. At the ok prompt, enter the following commands: setenv auto-boot? false reset-all The system resets. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Troubleshooting disk drives and DVD drives May 2006...
  • Page 188 CAUTION: at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot -r The system reboots. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting -----Disk description ----- SEAGATE ST373405FSUN3660438 SEAGATE ST373405FSUN3660438 SEAGATE ST373405FSUN3660438 SUNW...
  • Page 189 If you fail to enter these commands, any reboots that you do in the future will stop CAUTION: at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot -r The system reboots. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Troubleshooting disk drives and DVD drives May 2006...

  • Page 190: Troubleshooting Tape Drives

    The letter c at the end of the device name indicates that the tape device can Note: operate in compressed mode. Avaya recommends that you use compressed mode at all times. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 192 May 2006...
  • Page 191 /dev/rmt/0c: No tape loaded or drive offline If the tape drive is busy, a message that is similar to the following is displayed: /dev/rmt/0c: Device busy Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Troubleshooting tape drives residual= 0...

  • Page 192: Reassigning Device Instance Numbers For Tape Devices

    /dev/dsk/c1t0d0s0 /a devfsadm -vCc tape -r /a -p /a/etc/path_to_inst This reassigns the device instance numbers for the tape devices. 5. Enter: eject cdrom 6. Remove the Solaris software disk. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 193: Recovery Procedures

    After the disk data is synchronized, the operating system begins to save a core image of itself. If you do not need this core dump, you can interrupt the operation by pressing Stop+A. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting on page 193 on page 196...

  • Page 194: Loss Of Power

    |------| Sun Fire XXX, Keyboard Present | Copyright 1998-2001 Sun Microsystems, Inc. All rights reserved. | OpenBoot X.X, XXX MB memory installed, Serial #XXXXXXXXX |------| Ethernet address X:X:XX:XX:XX:XX, Host ID: XXXXXXXX Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 195: Turning Off The Computer

    5. Turn off the system monitor. 6. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Recovery procedures May 2006...

  • Page 196: Probe Command Warnings

    If you fail to enter these commands, any reboots that you do in the future will stop CAUTION: at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot -r The system reboots. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 197: Reseating Hsi/P Cards (R3V11 And V880 Only)

    7. Disconnect the HSI/P quad cable connected to the card. 8. Carefully pull the card from the I/O board. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Using an ESD wrist strap on page 59 for more Recovery procedures...

  • Page 198: Resetting A Device Alias

    This copies the boot device string into the editor clipboard. 3. Enter: nvalias disk Ctrl+Y (that is, press and hold the Ctrl key and the y key) Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Replacing an May 2006...
  • Page 199 EEPROM parameters" of the CMS software installation, maintenance, and troubleshooting document for your CMS release. Reset any values that do not match the values described in that section. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Recovery procedures May 2006...

  • Page 200: Remote Console Port Problems

    This finds any SAC processes that are running. If any processes are found, continue with Step 6. Otherwise, continue with Step 7. 6. Enter: kill -9 <pid> Use this command to kill any SAC processes still running. Process numbers are represented by <pid>. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 201 This restarts AOM. The release number XXxx.x depends on your installation. To send a test alarm: 1. Enter the following commands to set up the test environment: . /opt/cc/aot/bin/aom_env cd /opt/cc/aot/bin aom start export PRODUCT_TYPE=TEST Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting Recovery procedures May 2006...
  • Page 202 /opt/cc/aot/data/admin/sysSetup.cfg file. Be sure to set the port to value 1 for ttya. 7. If the /opt/cc/aom/data/log file has the message "aom cms alarm is disabled", enter: export PRODUCT_TYPE=TEST This enables the alarm. Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 203: Glossary

    UNIX System V Release 4. CMS requires Solaris to run on the Sun computers. Services Support Organization. The Avaya organization that provides technical support for Avaya products. Twisted-pair Ethernet Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...
  • Page 204 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

  • Page 205: Index

    ..... data disks ....diagnosing LED patterns Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting disk drive compatibility with CMS loads configurations .
  • Page 206 ....opening a side door Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting ....
  • Page 207 ....troubleshooting Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting disk drives .....
  • Page 208 Index Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006...

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