Page 1 HPE Integrity rx2800 i2 Server User Service Guide Abstract This document contains specific information that is intended for users of this Hewlett Packard Enterprise product. Part Number: AH395-9013J Published: September 2017 Edition: 13...
Page 2 Contents Overview....................11 Server subsystems........................12 Internal components......................13 I/O subsystem........................15 RAID support........................15 Controls and ports........................16 Front panel controls and ports..................17 Storage and media devices...................17 Rear panel controls and ports..................18 Site preparation..................20 Server dimensions and weight....................20 Grounding........................... 20 Server electrical specifications....................20 System power specifications....................20 Power consumption and cooling..................
Page 3 Installing the operating system onto the server................43 Installing the operating system from the DVD drive or tape drive........43 Installing the operating system using HP Ignite-UX............45 Installing HPE OpenVMS with Infoserver Utility...............45 Installing the operating system with Virtual Media............45 Configuring system boot options....................45 Booting and shutting down HP-UX.....................
Page 4 Installing a processor........................68 Processor load order......................69 Installing a processor and heat sink module..............69 HPE Trusted Platform Module (TPM)..................75 Installing a Trusted Platform Module (TPM) and TPM security rivet........ 76 Verifying installed components in the server................79 Completing installation........................81 Troubleshooting..................
Page 5 Customer messaging policy.................114 Troubleshooting the server memory................117 Memory DIMM load order..................117 Memory subsystem behaviors................117 Customer messaging policy.................118 Troubleshooting the power subsystem..................118 Power subsystem behavior.................... 119 Power LED button......................119 Troubleshooting the cooling subsystem..................120 Cooling subsystem behavior..................120 Troubleshooting the I/O......................121 I/O subsystem behaviors....................121 Customer messaging policy...................
Page 6 Deleting a logical drive..................185 Adding a RAID Advanced Pack license key............185 Viewing RAID advanced pack license keys............187 UEFI............................187 UEFI shell and HPE POSSE commands............... 188 Drive paths in UEFI........................191 Using the boot maintenance manager..................192 Boot options........................193 Add boot option....................194 Delete boot option....................
Page 7 Warranty and regulatory information..........203 Warranty information.........................203 Regulatory information......................203 Belarus Kazakhstan Russia marking................203 Turkey RoHS material content declaration..............204 Ukraine RoHS material content declaration..............204 Contents...
Page 8: Revision History
Minor changes might be made at reprint without changing the printing date. The document part number changes when extensive changes are made. The latest version of this document can be found online at: http://www.hpe.com/info/Integrity Servers-docs Document Operating systems...
Page 9 Document Operating systems Supported product Edition number Publication date manufacturing supported versions part number AH395-9013A_ rx2800 i2 Third March 2011 • HP-UX • OpenVMS • Microsoft Windows AH395-9013B rx2800 i2 Fourth May 2011 • HP-UX • OpenVMS • Microsoft Windows AH395-9013C rx2800 i2 Fifth...
Page 10 Document Operating systems Supported product Edition number Publication date manufacturing supported versions part number AH395-9013G rx2800 i2 Ninth February 2013 • HP-UX • OpenVMS • Microsoft Windows AH395-9013J rx2800 i2 Tenth September 2017 • HP-UX • OpenVMS • Microsoft Windows...
Page 11: Overview
Overview Table 1: Hardware specifications for the server Component Server Processors One or two Itanium dual-core or quad-core processors: • 1.6-GHz Dual-core Processor 10-MB cache • 1.46-GHz Quad-core Processor 16-MB cache • 1.73-GHz Quad-core Processor 20-MB cache Memory Supports up to twenty-four Double Data Rate 3 (DDR3) DIMMs mounted on expansion boards that attach to the system board.
Page 12: Server Subsystems
Component Server Management ports One serial port, four USB 2.0 ports, one 1G/100/10 LAN port, and two VGA ports NOTE: The serial port is intended primarily for use as a serial console port. It can be configured through iLO 3 for use with other serial devices (subject to OS and device limitations and dependencies).
Page 13: Internal Components
Internal components Figure 1: Internal components • Fans • Processors • DIMM expansion boards Internal components...
Page 14 Figure 2: System board components • Memory expansion board connector 1 • Memory expansion board connector 2 • Processor socket 0 • Processor socket 1 • SATA optical drive connector • CPU 0 power connector • Front I/O connector • Power supply backplane connector •...
Page 15: I/O Subsystem
• Memory expansion board connector 4 • Fan 6 connector • Fan 5 connector • Fan 4 connector • Fan 3 connector • Internal USB connector • Fan 2 connector • Fan 1 connector Figure 3: Internal USB location I/O subsystem The I/O subsystem consists of the core I/O and two optional I/O riser boards.
Page 16: Controls And Ports
◦ RAID 0, 1, 10 ◦ Maximum 8 drives, 2 logical volumes ◦ No cache or super capacitor needed. Performance improved with cache. NOTE: To use all 8 disks with the zero memory option, the following RAID configurations are supported: –...
Page 17: Front Panel Controls And Ports
Front panel controls and ports Figure 4: Front panel components 1. Quick release levers 2. iLO 3 information pull tab 3. SID 4. Optical drive bay 5. Hard drive bays 6. USB connectors 7. Video connector Storage and media devices The server supports up to eight hot-plug SAS HDDs, and one optical (SATA DVD+RW) drive, with LEDs that indicate activity and device statuses.
Page 18: Rear Panel Controls And Ports
Rear panel controls and ports The server rear panel includes communication ports, I/O ports, USB ports, AC power connectors, and the locator LED and button. LEDs located on the rear panel of the server signal the operational status of the rear panel components.
Page 19 21. NIC 3 connector 22. NIC 4 connector 23. NIC link LED 24. NIC activity LED Overview...
Page 20: Site Preparation
Site preparation For information on general computer room site preparation, see the HPE Generalized Site Preparation Guide on the Hewlett Packard Enterprise website: http://www.hpe.com/info/Integrity_Servers-docs IMPORTANT: To avoid hardware damage, allow the thermal mass of the product to equalize to the temperature and humidity of the installation facility after removing the shipping materials.
Page 21: Power Consumption And Cooling
Table 3: System power specifications Parameter Input voltage 100 V AC 110 - 120 V AC 200 - 240 V AC Input current (maximum) 9.3 A 9.5 A 6.6 A Input frequency 47 to 63 Hz 47 to 53 Hz 57 to 63 Hz Power supply maximum output power 800 W (MAX)
Page 22: Server Physical And Environmental Specifications
Table 5: Additional component power consumption Additional component Power consumption Processor 130 W 443.6 Btu/h SAS disk drive (with I/O access) 23 W 78.4 Btu/h SAS disk (idle) 16 W 54.5 Btu/h PCIe card 10 to 25 W 34.12 Btu/h to 85.30 Btu/h Server physical and environmental specifications Operating temperature and humidity ranges might vary, depending on the installed mass storage devices.
Page 23: Unpacking And Inspecting The Server
Confirm environmental requirements. For server-specific information on electrical, physical space, and environmental requirements, see the site prep guide. For general site preparation information, see the HPE Generalized Site Preparation Guide on the Hewlett Packard Enterprise website. Inspecting the shipping containers for damage Under normal shipping conditions, Hewlett Packard Enterprise shipping containers protect the contents.
Page 24: Returning Damaged Equipment
Returning damaged equipment If the equipment is damaged, immediately contact your Hewlett Packard Enterprise customer service representative. The service representative initiates appropriate action through the transport carrier or the factory and assists you in returning the equipment. Unloading the server with a lifter WARNING: Use caution when using a lifter.
Page 25: Installing The Server
Installing the server Safety information Follow the instructions carefully to prevent injury and equipment damage when performing removal and replacement procedures. Voltage might be present within the server. Many assemblies are sensitive to damage by ESD. Follow the safety considerations listed to ensure safe handling of components, to prevent injury, and to prevent damage to the server: •...
Page 26: Installation Sequence And Checklist
For more information on rack deployment, stabilization and transportation, see the 10000 Series G2 Rack Best Practices Guide. http://www.hpe.com/info/rackandpower Non-Hewlett Packard Enterprise rack For information on installing a HPE Integrity rx2800 i2 server in a third party rack, see the QuickSpecs located on the rx2800 i2 server product page. http://www.hpe.com Installation sequence and checklist...
Page 27: Pedestal Kit Installation
Search for "Integrity rx2800 i2 server" and click the product link for more information and QuickSpecs. Pedestal kit installation If you order the rackless configuration option, the server ships with a pedestal mount. The pedestal mount is packaged in a separate carton that is attached to the server carton. Remove the rails from the server I If your server has rails when you receive it, you need to remove the rails before mounting it in the pedestal kit.
Page 28 Figure 8: Front of server 1. Server top/pedestal right 2. Server left/pedestal top 3. Server bottom/pedestal left 4. Server right/pedestal bottom The pedestal kit bottom attaches to the right side of the server when the server is in the horizontal position.
Page 29 Procedure NOTE: The bottom piece of the pedestal is taller than the server, so try to position the server so the right side (in the horizontal position) of the server hangs off the edge of the work surface by a few inches to allow the bottom piece to be attached to the server chassis.
Page 30: Attaching The Bezel Cover
NOTE: One of the holes in the pedestal component contains the locking mechanism. This makes the hole appear partially blocked. 6. Hold the pedestal top piece flush against the server. 7. Slide the pedestal top piece forward until it locks into place. 8.
Page 31 WARNING: The ventilation holes in the pedestal kit right side piece must be matched up with the ventilation holes on the top cover of the rx2800 i2 server to enable proper cooling and air flow. Failure to heed this warning causes the server to shut down with an overtemp condition.
Page 32: Attaching The Pedestal Feet
Figure 12: Thumb screw locations Repeat these steps to install the left side piece. Attaching the pedestal feet The pedestal feet slide into the slots on the pedestal bottom, two on each side. The feet are all the same and can be mounted in any slot on the bottom piece of the pedestal kit. Attaching the pedestal feet...
Page 33: Connecting Server Cables
Figure 13: Attaching the feet Connecting server cables AC input power The server can receive AC input from two different AC power sources. The power receptacles are located at the rear of the server. A maximum of two power supplies can be installed in the server. Installing two power supplies in the server provides 1+1 redundancy, meaning that if one power supply fails, there is still enough power supplied to the server to operate.
Page 34: Applying Standby Power To The Server
Be aware that removing AC power from the server for an extended period can drain the system battery. HPE Integrity rx2800 i2 Server User Service Guide shows the ports and power supplies located on the rear panel of the server.
Page 35: Setting Up The System
2. Connect the LAN cable from an available LAN port into a live connection on the network. Setting up the system For more information on using the iLO 3 MP, see the HPE Integrity iLO 3 Operations Guide. Setup checklist Use the Setup checklist while setting up the HPE Integrity iLO 3.
Page 36 Use this procedure to access UEFI or the OS from the iLO MP. Your security parameters were set regarding remote access. NOTE: Commands are case-insensitive. Procedure 1. From the MP Main Menu, enter co to access the Console. NOTE: Terminal windows must be set to a window size of 80 columns x 25 rows for optimal viewing of the console at UEFI.
Page 37: Uefi Front
6. If you are at the UEFI shell prompt, go to UEFI Front Page. 7. If you are at the OS login prompt, go to OS login prompt. UEFI Front Page If you are at the UEFI shell prompt, enter exit to navigate to the UEFI Front Page. To view boot options, or launch a specific boot option, press B to launch the Boot Manager.
Page 38 To configure specific devices, press D to launch the Device Manager. This is an advanced feature and must only be performed when directed. To perform maintenance on the system such as adding, deleting, or reordering boot options, press M to launch the Boot Maintenance Manager.
Page 39: Saving Uefi Configuration Settings
To perform more advanced operations, press S to launch the UEFI Shell. To view the iLO LAN configuration, press I to launch the iLO Setup Tool. Saving UEFI configuration settings You can configure other UEFI settings at this time. For more UEFI configuration options, see Utilities on page 181.
Page 40: Os Login Prompt
OS login prompt If your server is at the OS login prompt after you establish a connection to the server, use your standard OS log in procedures, or see your OS documentation for the next steps. Powering on and powering off the server Power states The server has the following power states: •...
Page 41: Powering On The Server Manually
Powering on the server manually NOTE: If the power restore feature is set to Always On through the iLO 3 MP PR command, the server automatically powers on to the full power state when the power cord is plugged in to the server.
Page 42: Installing The Latest Firmware Using Smart Update Manager
For more information about Smart Update Manager, see the Smart Update Manager User Guide (http:// www.hpe.com/info/hpsum/documentation). Troubleshooting installation issues Cause To troubleshoot issues that might occur during server installation, see HPE Integrity rx2800 i2 Server User Service Guide. Installing the latest firmware using Smart Update Manager...
Page 43: Operating Systems Supported On The Server
Operating systems supported on the server • HP-UX 11i v3 HWE 1009 or later • HPE OpenVMS v8.4 with VMS84I_UPDATE-V0500, rx2800 i2 enablement kit • Windows Server 2008 Itanium Edition R2 NOTE: Wake-On-LAN (WOL) is supported with the rx2800 i2 server running HP-UX 11i v3. WOL is not supported with Integrity servers running Windows or OpenVMS environments.
Page 44 NOTE: If you do not see a line starting with Port and ending with (SAS), the tape is not connected correctly or it is not responding. 5. Locate the device you want to boot from. a. For DVD, locate the device: To list all device names from the UEFI Shell prompt, use the map command.
Page 45: Installing The Operating System Using Hp Ignite-Ux
Using vMedia depends on a reliable network with good bandwidth, which is especially important when you are performing tasks such as large file transfers or OS installations. For more information regarding loading the OS with vMedia, see the HPE Integrity iLO 3 Operations Guide.
Page 46: Booting And Shutting Down Hp-Ux
UEFI Front Page menu. With autoboot enabled, UEFI loads the first item in the boot options list after a designated timeout period. Configure the autoboot setting for an HPE Integrity server using either the UEFI Shell autoboot command or the Set Time Out Value menu item from the Boot Maintenance Manager.
Page 47: Hp-Ux Standard Boot
NOTE: Commands are not case-sensitive. Procedure 1. Access the UEFI Shell environment. a. Log in to iLO for Integrity, and then to access the system console, enter CO. When accessing the console, confirm that you are at the UEFI Front Page. If you are at another UEFI menu, then choose the Exit option, or press X to exit the menu.
Page 48: Booting Hp-Ux From The Uefi Boot Manager
• Booting HP-UX from the UEFI Boot Manager on page 48 • Booting HP-UX from the UEFI Shell on page 48 Booting HP-UX from the UEFI Boot Manager Procedure 1. From the UEFI Boot Manager menu, choose an item from the boot options list to boot HP-UX. 2.
Page 49: Booting Hp-Ux In Single-User Mode
Booting HP-UX in single-user mode Procedure 1. Use steps 1–5 from Booting HP-UX from the UEFI Shell on page 48 to access the UEFI shell, and launch the HPUX.UEFI loader. 2. Access the HP-UX Boot Loader prompt (HPUX>) by pressing any key within the 10 seconds given for interrupting the HP-UX boot process.
Page 50: Adding Openvms To The Boot Options List
Adding OpenVMS to the Boot Options list NOTE: If OpenVMS is already installed on the server, add OpenVMS to the boot options list by using the SYS$MANAGER:BOOT_OPTIONS.COM command procedure, and follow the on-screen instructions. NOTE: Commands are not case-sensitive. Procedure 1.
Page 51: Booting Openvms
For more details, see the HPE OpenVMS 8.4 Upgrade and Installation Manual. Booting OpenVMS To boot OpenVMS, use either of the following procedures: • Booting OpenVMS from the UEFI Boot Manager on page 51 • Booting OpenVMS from the UEFI Shell on page 51...
Page 52: Shutting Down Openvms
HP OpenVMS Industry Standard 64 Operating System, Version V8.4 © Copyright 1976-2010 Hewlett-Packard Development Company, L.P. 6. Exit the console and iLO MP interfaces. 7. Press Ctrl-B to exit the system console and return to the MP Main Menu. To exit the MP Main Menu, press X.
Page 53: Adding Microsoft Windows Operating Systems To The Boot Options List
Adding Microsoft Windows operating systems to the boot options list NOTE: On Integrity servers, the operating system installer automatically adds an entry to the boot options list. NOTE: Commands are not case-sensitive. Procedure 1. Access the UEFI Shell environment. a. Log in to iLO for Integrity, and then to access the system console, enter CO. When accessing the console, confirm that you are at the UEFI Front Page.
Page 54: Booting The Microsoft Windows Operating System
(D)isplay (M)odify (C)opy E(x)port (I)mport (E)rase (P)ush (H)elp (Q)uit Select> 7. Use the Import command to import the Window boot option file. Select> i Enter IMPORT file path: \EFI\Microsoft\WINNT50\Boot0001 Imported Boot Options from file: \EFI\Microsoft\WINNT50\Boot0001 Press enter to continue NOTE: Your output might not exactly match the output shown here.
Page 55: Shutting Down Microsoft Windows
Use the "?" command for general help. SAC> NOTE: Your output might not exactly match the output shown here. Exit the console and iLO MP interfaces when finished using them. 10. Enter Ctrl-B to exit the console and return to the iLO MP Main menu. To exit the iLO MP, enter X at the Main menu.
Page 56: Shutting Down Windows Operating Systems From The Command Line
For details, see the help shutdownWindows command. Shutting down Windows operating systems from the command line From the Windows command line, issue the shutdown command to shut down the operating system. Procedure 1. Log in to your Windows operating system running on the server that you want to shut down. 2.
Page 57: Installing A Hot-Pluggable Sas Hard Drive
Optional components This section describes how to install components into the server that are not factory-installed. If you have additional components to install, be sure to install the additional components before installing the server into your rack or pedestal configuration. Most servers are pre-configured with all components installed before shipping from the Hewlett Packard Enterprise factory.
Page 58: Installing A Hot-Swappable Power Supply
2. To install the hard drive, push in the drive and then close the locking lever. Installing a hot-swappable power supply The server has at least one hot-swappable power supply installed before shipping. This power supply is located at the rear of the server. You can install a second, optional power supply to provide 1+1 capability. Figure 14: Power supply loading guidelines •...
Page 59 NOTE: The power supply is a hot-swappable device. You do not have to interact with the operating system to add a power supply to the server. Procedure 1. Remove the power supply blank. 2. Install the power supply. Optional components...
Page 60: Removing The Access Panel
Removing the access panel Procedure 1. Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch. 2. Lift the hood latch handle, and then remove the access panel. To replace the component, reverse the removal procedure. Removing the PCI riser cage CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot...
Page 61: Removing Expansion Slot Covers
To replace the component, reverse the removal procedure. When replacing the PCI riser cage, to ensure that it has properly seated into the system board, push down on the top of the component where the riser is located. Removing expansion slot covers CAUTION: To prevent damage to the server or expansion boards, power off the server, and then remove all AC power cords before removing or installing the PCI riser cage.
Page 62: Installing Expansion Boards
b. To remove slot covers 2 and 3, lift up and remove the latch, and then remove the cover. c. To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover.
Page 63: Installing A Half-Length Expansion Board
Installing a half-length expansion board Procedure 1. Remove the access panel. See Removing the access panel on page 60. 2. Remove the PCI riser cage. See Removing the PCI riser cage on page 60. 3. Remove the expansion slot cover. See Removing expansion slot covers on page 61. 4.
Page 64: Installing Dimms
5. Connect any required internal cables to the expansion board. 6. Reinsert the PCI riser cage into the chassis. 7. Connect any required external cables to the expansion board. Installing DIMMs Memory configurations The server has 24 system memory DIMM slots located on 4 memory expansion boards (6 DIMMs per expansion board).
Page 65: Memory Expansion Board Locations And Slot Ids
Memory expansion board locations and slot IDs Install DIMMs into the expansion boards attached to the system board. Each slot has a unique ID. For memory expansion board locations, see System board components . Figure 15: DIMM slot IDs Table 9: Memory Load Order Pair number 2 Processor system (socket 0 and 1) 1 Processor system (socket 0)
Page 66: Memory Loading Rules And Guidelines
Pair number 2 Processor system (socket 0 and 1) 1 Processor system (socket 0) Memory Memory slots Memory Memory slots expansion board expansion board Memory 1B and 6B — — expansion board Memory 2C and 5C — — expansion board Memory 2C and 5C —...
Page 67: Installing Dimms
loading DIMMs on other memory expansion boards, but the DIMMs must still follow the basic DIMM load sequence. ◦ Load highest density DIMMs first. ◦ Load DIMMs in pairs by increasing letter. • Mixed DIMM types are supported with the following qualifications: ◦...
Page 68: Installing A Processor
4. Replace the memory expansion board. CAUTION: Be sure to align the three stand-offs in the alignment slots. TIP: If you see abnormal error lights after installing DIMMs, try uninstalling and reinstalling the DIMMs and the memory expansion board to make sure the DIMMs and memory expansion board are correctly seated.
Page 69: Processor Load Order
that function as separate processors. Quad-core processors quadruple the processing power of the processor while maintaining the physical dimensions of a single processor. The server holds one or two dual or quad-core processors that provide the following configuration options: Dual-core processors: •...
Page 70 CAUTION: To avoid damage to the processor, verify that the plastic tabs on the processor are pulled fully out before installation. CAUTION: To avoid damage to the processor, handle the processor only by the edges. Do not touch the bottom of the processor, especially the contact area.
Page 71 3. Transfer the duplicate part/serial numbers label from the processor module to the processor heat sink: a. Remove the duplicate tear-away label that lists the part and serial numbers from the processor module. b. Place the label on the top of the heat sink. 4.
Page 72 CAUTION: To avoid damage to the server and processor, ensure the processor heat sink locking handle is fully back against the stops, rotated approximately 120° back. Also, verify that the plastic tabs on the processor heat sink are fully pulled out before installation. CAUTION: During installation, after removing the protective cover from the heat sink: •...
Page 73 CAUTION: To prevent thermal instability and damage to the server, do not separate the processor module from the processor heat sink after they have been coupled. NOTE: Positive engagement clicking must occur during engaging of the processor heat sink and processor module onto the socket to ensure proper seating.
Page 74 WARNING: The heat sink locking lever can constitute a pinch hazard. Keep your hands on top of the lever during installation to avoid personal injury. 8. Route and connect the power cord. Optional components...
Page 75: Hpe Trusted Platform Module (Tpm)
If you are adding an additional processor to your server, the DIMMs in the server must be reconfigured to support both processors. For more information, see Memory configurations on page 64. HPE Trusted Platform Module (TPM) The TPM is not a customer-serviceable part. HPE Trusted Platform Module (TPM)
Page 76: Installing A Trusted Platform Module (Tpm) And Tpm Security Rivet
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
Page 77 5. Hewlett Packard Enterprise is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system. To install a TPM: • Power off the server. ◦ Shut down the OS as directed by the OS documentation.
Page 78 • Enable the TPM in the OS. For OS-specific instructions, see the OS documentation. For more information on firmware updates and hardware procedures, see the HPE Trusted Platform Module Best Practices White Paper on the Hewlett Packard Enterprise website: http://www.hpe.com/ support.
Page 79: Verifying Installed Components In The Server
• Install the server into the rack. • Power up the server. Verifying installed components in the server Use the following procedure to verify that the components you have installed into the server are recognized by the server: Procedure 1. Press S to enter the UEFI shell. 2.
Page 80 MEMORY INFORMATION Memory DIMMS grouped by DIMM Board loading order Capacities State ------ ----------------- -------------------- -------- 3A/4A 4GB/4GB Active 1B/6B -------------------- -------- 2C/5C -------------------- -------- 3A/4A -------------------- -------- 1B/6B -------------------- -------- 2C/5C -------------------- -------- 3A/4A 4GB/4GB Active 1B/6B -------------------- -------- 2C/5C -------------------- --------...
Page 81: Completing Installation
7D447E94,0x0) 002 Mac0(0237D447E95) PcieRoot(0x30304352)/Pci(0x1C,0x0)/Pci (0x0,0x0)/ MAC(0023 7D447E95,0x0) 003 Mac0(0237D448E5E) PcieRoot(0x30304352)/Pci(0x1C,0x2)/Pci (0x0,0x0)/ MAC(0023 7D448E5E,0x0) 004 Mac0(0237D448E5F) PcieRoot(0x30304352)/Pci(0x1C,0x2)/Pci (0x0,0x1)/ MAC(0023 7D448E5F,0x0) FIRMWARE INFORMATION System Firmware A Revision: 01.03 PAL_A: 4.29 SAL Spec: 3.20 PAL_B: 4.29 SAL_A: 2.00 UEFI Spec: 2.10 SAL_B: 3.01 UEFI Shell: 1.00 SMBIOS: SYSTEM SECURITY CONFIGURATION...
Page 82: How To Contact Hewlett Packard Enterprise
Troubleshooting Cause The purpose of this chapter is to provide a preferred methodology (strategies and procedures) and tools for troubleshooting the server error and fault conditions. How to contact Hewlett Packard Enterprise For information on how to contact Hewlett Packard Enterprise, see Accessing Hewlett Packard Enterprise Support.
Page 83: Recommended Troubleshooting Methodology
through the iLO 3 MP serial text interface, or through Secure Shell, or through the web GUI on the iLO 3 MP LAN. You can now determine which area of the system requires further analysis. For example, if the symptom was "system will not power-up", the initial troubleshooting procedure might indicate a issue with the DC power rail not coming up after the power switch was turned on.
Page 84: Basic And Advanced Troubleshooting Tables
5. Read the symptom/condition information in the left column of the Basic Low End Troubleshooting Table. 6. Perform the actions specified in the Action column. 7. If you need more details, see the appropriate subsection of this chapter, where this information is provided in the Action column.
Page 85 Table 12: Basic low end troubleshooting Step Condition Action Server appears "dead" -- no front panel LEDs Nothing is logged for this condition. are on, and no fans are running. 1. For new server installations, review the install procedures. 2. Verify that the power cords are connected to both the power supplies and to the AC receptacles.
Page 86 Step Condition Action System health LED is flashing amber. A warning or critical failure has been detected and logged after server powers on (system health is flashing amber, and power is steady green). Examine each power supply LED. If not solid green, replace power supply (see Troubleshooting the power subsystem on page 118for details).
Page 87 Step Condition Action Cannot see iLO 3 MP prompt on system Front panel LEDs indicate that the server is console -- server power is off/on. either booting or running system firmware, or is booting or running the OS (system health is steady green, and power is steady green).
Page 88 Step Condition Action Cannot see UEFI prompt on system console. Nothing might be logged for this condition (system health is steady green, and power is steady green). 1. Examine the SID LEDs for any faults. 2. Examine the iLO 3 MP logs for entries related to processors, processor power modules (PPMs), shared memory, and core I/O devices (see Errors and reading error...
Page 89 Step Condition Action There are RAID channel redundancy failures. Nothing is logged for this condition (system health is off or steady green, and power is steady green). Examine the LED next to each RAID connector, and replace the RAID HBA (if this LED is either steady amber or steady red, it indicates RAID drives are degraded or corrupted, respectively).
Page 90 Table 13: Advanced low end troubleshooting Step Symptom/Condition Action Cannot read System Event System event logging has stopped and a iLO MP malfunction is Log from the iLO console. assumed (system health is steady green, and power is steady green). 1.
Page 91: Troubleshooting Tools
Step Symptom/Condition Action MCA occurs during server Front panel LEDs indicate that the server detected a fatal error operation; the server that it cannot recover from through OS recovery routines reboots the OS. (NOTE: (system health is flashing red, SEL is red, and power is steady Server reboots OS, if green).
Page 92: Front Panel Leds
Front panel LEDs Table 14: Front panel controls Name Function Status UID button This button helps locate a particular server • Blue = Identification within a rack of servers. You can remotely activate this function through various system • Flashing blue = Remote iLO session or a utilities.
Page 93: System Health Led
System health LED The front panel health LED indicates the status of the components that are externally serviceable. Whenever the system health LED illuminates, the corresponding CRU illuminates for the failed component. Table 15: System health LED states Definition Flash Rate LED Color Health good on all CRUs and system power is off.
Page 94 Flashing green = Network link and activity • Green = Network link Power Cap Capping Power Green NOTE: Power capping operation can be observed through iLO 3 also. For more information, see the HPE Integrity iLO 3 Operations Guide. Troubleshooting...
Page 95 State Over Temp • Off = Server temperature good • Amber = Server temperature too high, attention required System Event Log • Green = Normal • Red = System fatal Component LEDs • Off = Component health is assumed good •...
Page 96: Fru And Cru Health Leds
The server has this LED for the following reasons: • To carry forward the ATTENTION functionality of legacy Integrity and HPE 9000 front panel designs • To give the customer an indication of whether the system is up or down (the health LED does not tell the user if the system is booted.)
Page 97: Hard Drive Leds
Table 20: SEL LED states Definition Flash Rate LED Color System is off, or system is booting firmware with no failures, since LED Off SEL logs last examined. System has left the firmware boot, and an OS is booting or running Steady Green with no failures, since SEL logs last examined.
Page 98 Table 22: SAS disk drive LEDs: RAID mode Drive activity LED status Drive status LED Indication status On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has and blue been received for this drive; it also has been selected by a management application.
Page 99: Optical Drive
Drive activity LED status Drive status LED Indication status Regularly flashing A predictive failure alert has been received for this amber (1 Hz) drive. Replace the drive as soon as possible. The drive is offline, a spare, or not configured as part of an array.
Page 100: Rear Panel Leds
Rear panel LEDs Figure 18: Rear panel LEDs and buttons • Power supply LED • UID LED/button • iLO 3 physical presence pinhole button • NIC/iLO 3 activity LED • NIC/iLO 3 link LED Table 24: Rear panel LEDs and buttons Name Status Power supply LED...
Page 101: Diagnostics
Name Status NIC/iLO 3 link LED • Green = Network link • Off = No network link iLO 3 physical The iLO 3 physical presence button enables you to reset iLO 3 and gain access presence pinhole to the system if all iLO passwords are lost. A momentary press causes a soft button reset of iLO 3 when the button is released.
Page 102: Online Diagnostics And Exercisers
then Hewlett Packard Enterprise recommends that you do not shut it down and instead, use the online support tools. If the operating system cannot be booted, then use the offline support tools to help resolve the issue. The offline support tools are available either from the UEFI partition, or from the IPF Offline Diagnostics and Utilities CD (IPF systems only).
Page 103: Offline Support Tools List
Table 26: Online Support Tools List Functional Area Information Verify Exercise Diagnose Expert System Processor/FPU Memory Graphics Core I/O LAN Disk/Arrays Tape Add-On Network I/O Cards Add-On Mass Storage I/O Cards Offline support tools list Table 27: Offline Support Tools List Offline Tool Functional Area DFDUTIL...
Page 104: Fault Management Overview
Fault management overview The goal of fault management and monitoring is to increase system availability, by moving from a reactive fault detection, diagnosis, and repair strategy to a proactive fault detection, diagnosis, and repair strategy. The objectives are as follows: To detect issues automatically, as nearly as possible to when they actually occur.
Page 105: Wbem Indication Providers
OpenVMS fault management and monitoring HPE WBEM Provider software enables monitoring the health of Integrity servers running OpenVMS. More information on WBEM providers is available at http://www.hpe.com (search "WBEM providers"). Web Based Enterprise Services (WEBES) suite of tools aids monitoring and diagnosing the OpenVMS systems.
Page 106: Using Event Logs
• The alert threshold can be changed. iLO 3 MP event logs The iLO 3 MP provides diagnostic and configuration capabilities. See the HPE Integrity iLO 3 Operations Guide for details on the iLO 3 MP commands. http://www.hpe.com/info/integrity_servers-docs To access the iLO 3 MP:...
Page 107: System Event Log Review
Event d. Clear SEL and FPL e. Live Events 4. For a more information on configuring the iLO 3 MP and using the iLO 3 MP commands, see the HPE Integrity iLO 3 MP Operations Guides. System event log review See the HPE Integrity iLO 3 Operations Guide for this procedure.
Page 108: Server Block Diagram
Server block diagram Server block diagram Figure 19: Server Block Diagram System build-up troubleshooting procedure Use this procedure only when the system powers on and remain powered on but does not enter into or pass power-on self test (POST) or does not boot to the UEFI menu. Procedure Remove the AC power cord from each power supply and extend the server, if racked.
Page 109 If you do not see all of the above CRU IDs then concentrate on the missing CRU IDs. Remove the AC power cords. Add a processor in the CPU 0 socket and add a memory expansion board with DIMMs populated in slots 4A and 3A. Plug in the AC power cords and check for the processor, memory expansion board, and DIMM FRU IDs.
Page 110: Installation Troubleshooting
NOTE: Your display might not exactly match the display shown. Log Entry 1: 01 Aug 2012 17:20:38 Alert Level 5: Critical Keyword: INSUFFICIENT_SYSTEM_MEMORY This HW configuration does not have enough memory for the OS to boot. Logged by: integrated Lights Out Data: Data field unused A080274200E10001 0000000000000000 Log Entry 11: 02 Aug 2012 11:28:38...
Page 111: Installation Troubleshooting Using The Server Power Button
you are installing components or assemblies, verify that items are correctly installed and that all connectors are fully engaged. If the unit does not power on, verify the power source before proceeding. If an issue is encountered during initial operation, remove any add-in or optional components, and then retest the server before continuing.
Page 112: Uefi Menu Is Not Available
NOTE: If the server is off, and power is not connected to server power supplies, pressing the power button has no effect. Power issues during installation are usually related to the installation process. If the server does not power on, view the LED indicators on the power supply rear panels and perform the following: •...
Page 113: Sata Dvd+Rw Drive Issues
Procedure 1. View iLO 3 MP logs and analyze the issue. Determine if there is more than one symptom and if the issue is random. 2. Verify that the AC power source is stable. 3. Re-seat all rear panel connectors. 4.
Page 114: Troubleshooting The Processor And Memory
3. Verify that all iLO 3 MP board connectors are fully engaged. 4. Exercise the appropriate self-test features of the console software. Troubleshooting the processor and memory Cause All of the processor and memory controller functions are integrated into the processor. DIMMs reside on the memory expansion boards, and PCIe bus controller chips reside on the I/O riser and the system board.
Page 115 Table 31: Processor events that illuminate SID LEDs Diagnostic Sample IPMI Events Cause Source Notes LEDs Processors Type E0h, 39d:04d Processor This event failed and follows BOOT_DECONFIG_CPU deconfigured other failed processors Processors Type E0h, 5823d:26d Too many WIN Agent Threshold cache errors exceeded PFM_CACHE_ERR_PROC...
Page 116 Diagnostic Sample IPMI Events Cause Source Notes LEDs Processors Type E0h, 677d:26d A logical processor MC_RENDEZVOUS_SLAVES_FAIL (thread) slave failed rendezvous Processors Type E0h, 30d:26d A processor core failed BOOT_CPU_CONFIG_FAIL configuration process Processor Type E0h, 790d:26d A processor fixed core BOOT_CPU_BAD_CORE_FIXED_RATIO frequency ratio is incompatible...
Page 117: Troubleshooting The Server Memory
Diagnostic Sample IPMI Events Cause Source Notes LEDs Processors Type E0h, 57d:26d A logical slave BOOT_INCOMPATIBLE_SLAVE processor (thread) is incompatible with logical monarch processor Processor Type E0h, 56d:26d Processor BOOT_INCOMPATIBLE_ PAL incompatible with processor Processors Type E0h, 34d:26d A processor failed BOOT_CPU_FAILED Processors Type E0h, 33d:26d...
Page 118: Customer Messaging Policy
Customer messaging policy • The diagnostic LED illuminates only for memory DIMM errors when isolated to a specific DIMM. If there is uncertainty about a specific DIMM, then the customer is pointed to the SEL for any actions, and the DIMM CRU LED for the suspect DIMM on the System Insight Display is not lit. •...
Page 119: Power Subsystem Behavior
NOTE: Power supply CRU failures are identified visually by a single green LED that is turned off when one or both of the power supplies fail; logged as an IPMI event by voltage sensor logic; and identified as a power supply CRU failure by iLO3 turning on the appropriate LEDs on the front LED panel. The Power Supply LED on the SID panel illuminates only when a failure or fault is detected in a power supply.
Page 120: Troubleshooting The Cooling Subsystem
To ensure that the system powers up in a deterministic fashion, the power button must be masked for four seconds after a power-down. Table 35: Power LED States Definition Flash rate LED color No AC power to the system LED Off System power is turned on Steady Green...
Page 121: Troubleshooting The I/O
Troubleshooting the I/O Cause This subsection provides information on troubleshooting issues with the public PCIe slots. I/O subsystem behaviors The main role of the I/O subsystem is to transfer blocks of data and instruction words between physical shared memory and virtual memory (system disks or disk array). The system boot is the first time blocks of data and instructions are transferred into physical memory from a local disk or DVD or over the network.
Page 122 Table 38: I/O card events that might illuminate SID LEDs Diagnostic Sample IPMI Events Cause Source Notes LEDs I/O Card Type E0h, 4658d:26d A non hot plug I/O Disallow O/S slot power boot and IO_PCI_POWER_OVERLOAD_ERR consumption display the increases the total following UEFI I/O power error message,...
Page 123: Troubleshooting The Ilo 3 Mp Subsystem
Diagnostic Sample IPMI Events Cause Source Notes LEDs I/O Card Type E0h, 133d:26d I/O LBA clear error IO_LBA_CLEAR_ERR_FAILED failed I/O Card Type E0h, 144d:26d I/O SBA clear error failed IO_SBA_CLEAR_ERR_FAILED I/O Card Type E0h, 146d:26d PCI-X slot power on error IO_SLOT_POWER_ON_ERROR I/O Card Type E0h, 145d:26d...
Page 124: Troubleshooting The I/O Subsystem
Table 39: iLO 3 MP LAN Activity LED states Link status LED state Activity Flashing green Link with no activity Steady green No link NOTE: For information on the LAN LED, see System LAN LEDs on page 124. Troubleshooting the I/O subsystem Cause This subsection provides information on troubleshooting issues with the I/O subsystem.
Page 125: Troubleshooting The Boot Process
Table 40: Gb LAN connector LEDs Description Link (left) Green: link Off: no link Activity (right) Green: link Off: No link Troubleshooting the boot process Cause NOTE: Table 41: Normal boot process LED states Step System Health Power Normal power-up through Event OS boot No AC power to the system.
Page 126: Troubleshooting The Firmware
System firmware and iLO 3 firmware must be from the same release. Independent updates are not supported. Details about a specific release are available in the associated Release Notes. Firmware updates are available from the Hewlett Packard Enterprise website at http://www.hpe.com under "Support and Drivers".
Page 127: Updating Firmware
1. To determine the current system firmware and iLO firmware versions, use the iLO sr command. 2. Choose the appropriate firmware package from the choices available on the Hewlett Packard Enterprise Support Center web page at http://www.hpe.com/support/hpesc. To verify the firmware version, see the Release Notes or Installation Instructions.
Page 128: Troubleshooting The Server Environment
Troubleshooting the server environment Cause Ambient intake air temperature is often different from ambient room temperature. Measure the operating temperature and humidity directly in front of the cabinet cooling air intakes, rather than measure only ambient room conditions. Within the server, temperature sensors report server temperature to the iLO, which controls fan speed, based on this information.
Page 129: Server Components List
IMPORTANT: Part numbers are found by using the part nomenclature from this list to select the correct part from HPE Partsurfer (http://www.partsurfer.hpe.com/). To select a replacement part from the full component list, enter the product number for your system. Table 42: CRU list...
Page 130 SAS Backplane Power Cable SATA optical drive power/signal combo cable 496071-001 Cache super capacitor and cable 587324-001 Mini SAS connector and cable x2 498425-001 PCA, PCIe 2D FireMV2250 Graphics (Future release for HPE AH423-67001 OpenVMS) Table Continued Removal and replacement procedures...
Page 131 HPE AD338A PCle, 1000BASE-SX 2P adapter AD338-60001 HPE AD339A PS-BD, PCIe, 1000Base-T, 4p Adptr AD339-67101 HPE AD221A PCIe 1p 4 GB FC and 1P 100 AD221-67001 HPE AD222A PCIe 2p 4 GB FC and 2P 100 AD222-67001 HPE AD393A PCIe 2p 4 GB FC and 2P 100...
Page 132: Required Tools
Table 43: FRU list Description Spare part number Boards HPE Integrity TPM Security Chip 505836-001 Required tools T-10/T-15 wrench (attached to the outside of the server) Safety considerations Before performing service procedures, review all the safety and electrostatic discharge information.
Page 133: Preparation Procedures
For more information about Telco rack solutions, see the Hewlett Packard Enterprise infrastructure website (http://www.hpe.com , search for “Infrastructure Services and Solutions”). •...
Page 134: Extending The Server From The Rack
Extending the server from the rack Procedure 1. Pull down the quick release levers on each side of the server. 2. Extend the server from the rack. WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.
Page 135: Accessing Internal Components For A Pedestal-Mounted Server
Accessing internal components for a pedestal-mounted server Procedure 1. Power off the server and remove all cables. 2. Remove the pedestal kit feet. Accessing internal components for a pedestal-mounted server...
Page 136 Figure 20: Removing the pedestal kit feet 3. Lay the server on the left side (facing the front of the server). The right side of the pedestal kit (with the ventilation holes) must face up. 4. Unscrew the captive thumbscrews on the rear of the pedestal kit for the right side pedestal kit piece. Removal and replacement procedures...
Page 137 Figure 21: Thumbscrew locations 5. To remove the pedestal kit piece from the pedestal, slide the right side piece toward the back of the server, and then lift it. Figure 22: Removing the side piece 6. Remove the server access panel. Removal and replacement procedures...
Page 138: Powering Off The Server
Figure 23: Access panel removal Powering off the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.
Page 139: Removing The Server From The Rack
Removing the server from the rack To remove the server from a Hewlett Packard Enterprise, Compaq branded, Telco, or third-party rack: Procedure 1. Power off the server (Powering off the server). 2. Extend the server from the rack (Extending the server from the rack). 3.
Page 140 Figure 24: Removing the pedestal kit feet 2. Remove the pedestal side pieces by unscrewing the captive thumbscrews on the rear of the pedestal kit, and sliding the side pedestal kit pieces toward the back of the server. Removal and replacement procedures...
Page 141 Figure 25: Thumbscrew locations Figure 26: Removing the side piece 3. Release the locking tabs behind the top corners of the bezel cover and remove the component. Removal and replacement procedures...
Page 142 Figure 27: Removing the bezel cover 4. Remove the pedestal top piece. a. With the server still in the vertical position, look at the left side of the server (server bottom) to locate the lock release tab. b. Press the lock release tab on the pedestal top piece away from the chassis to unlock the pedestal top piece from the server.
Page 143: Access The Product Rear Panel
e. Pull the pedestal kit top piece away from the server. f. Repeat these steps for the bottom piece. Access the product rear panel Cable management arm with left-hand swing Procedure 1. Remove the cable arm retainer. 2. Open the cable management arm. Access the product rear panel...
Page 144: Cable Management Arm With Right-Hand Swing
Cable management arm with right-hand swing NOTE: To access some components, you might have to remove the cable management arm. To access the product rear panel components, open the cable management arm: Procedure 1. Power off the server (Powering off the server on page 138). 2.
Page 145: Removing And Replacing A Hot-Plug Sas Hard Drive
Figure 29: Removing the blank To replace the component, reverse the removal procedure. Removing and replacing a hot-plug SAS hard drive The server supports up to eight SFF, 2.5-inch SAS hard drives. Each drive is equipped with two LEDs that indicate activity and device status.
Page 146: Removing And Replacing A Power Supply Blank
Removing and replacing a power supply blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Figure 30: Removing the blank To replace the component, reverse the removal procedure.
Page 147 Additional components, such as HDDs or PCIe cards, do not impact power redundancy. The server also supports power capping. Power capping operation can be observed through iLO 3. For more information, see the HPE Integrity iLO 3 Operations Guide. WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it.
Page 148: Removing And Replacing The Access Panel
To replace the component, see Installing a hot-swappable power supply on page 58. Removing and replacing the access panel To remove the access panel see Removing the access panel. To replace the component, reverse the removal procedure. Removing and replacing the optical drive filler To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are...
Page 149 6. Lift the DVD release tab, and push out the drive. Then pull the drive straight out to remove it from the server. To replace the component, reverse the removal procedure. Removal and replacement procedures...
Page 150: Removing And Replacing A Hot-Swap Fan
The optical drive cable routes beneath fan 2. Removing and replacing a hot-swap fan Six fans cool the server. The fans are all redundant, hot-swappable, and interchangeable. If one fan unit fails, then the other fans increase speed to compensate. The fan units are N+1 redundant, meaning that the server has six fan units, but can operate with five fan units running.
Page 151: Removing And Replacing The Power Supply Backplane
Procedure 1. Extend or remove the server from the rack (Removing the server from the rack on page 139 or Extending the server from the rack). 2. Remove the access panel (Removing and replacing the access panel on page 148). 3.
Page 152: Removing And Replacing The Hard Drive Backplane
To replace the component, reverse the removal procedure. Removing and replacing the hard drive backplane Procedure 1. Power off the server (Powering off the server). 2. Extend or remove the server from the rack (Removing the server from the rack on page 139 or Extending the server from the rack).
Page 153: Removing And Replacing The Pci Riser Cage
To replace the component, reverse the removal procedure. CAUTION: Carefully align the backplane center through-holes with the chassis mounting posts or you might damage components on the backplane. Removing and replacing the PCI riser cage To remove the component, see Removing the PCI riser cage on page 60. To replace the component, reverse the removal procedure.
Page 154: Removing And Replacing A Half-Length Expansion Board
3–slot PCIe riser 2–slot PCIe riser 2 — Half length, full height PCIe2 x8 (4, 2, 1) PCIe2 x16 (8, 4, 2, 1) 3 — Half length, full height PCIe2 x8 (4, 2, 1) — Secondary riser connector 4 — Full length, full height PCIe2 x16 (8, 4, 2, 1) PCIe2 x16 (8, 4, 2, 1) 5 —...
Page 155: Removing And Replacing A Full-Length Expansion Board
To replace the component, see Installing expansion boards on page 62. Removing and replacing a full-length expansion board Procedure 1. Power off the server (Powering off the server on page 138). 2. Extend the server from the rack (Extending the server from the rack on page 134). 3.
Page 156: Removing And Replacing The Cache Module
To replace the component, see Installing expansion boards on page 62. Removing and replacing the cache module NOTE: The cache module is required to enable the full feature firmware stack for RAID support, and certain levels of RAID support also require the super capacitor module and a Advanced Pack license key. To enable Advanced Pack licensing, see Adding a RAID Advanced Pack license key on page 185.
Page 157: Removing And Replacing The Super Capacitor Pack
To replace the component, reverse the removal procedure. CAUTION: To prevent damage to the cache module during installation, be sure the cache module is fully inserted before pressing down. Removing and replacing the super capacitor pack Procedure 1. Power off the server (Powering off the server on page 138). 2.
Page 158 6. Disconnect the super capacitor pack cable from the board and system board clips. 7. Remove the super capacitor pack. Removal and replacement procedures...
Page 159: Removing And Replacing The Processor Baffle
To replace the component, reverse the removal procedure. Removing and replacing the processor baffle CAUTION: To prevent damage to the server, never power on a server without a processor baffle or processor in each processor socket. The processor baffle is needed for proper system cooling. CAUTION: Immediately install a processor baffle in an empty processor socket.
Page 160: Removing And Replacing A Processor And Heat Sink Module
4. Pull the processor baffle straight up and out. To replace the processor baffle: • Line the processor baffle up with 4 load posts on each corner of the socket. • Guide the processor baffle straight down into place. Removing and replacing a processor and heat sink module The server processor subsystem supports one or two Dual-Core or Quad-Core Itanium processors.
Page 161 WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. CAUTION: Removing a processor will cause the DIMM loading rules to change.
Page 162 6. Pull both plastic tabs out (see 3 below). Preparing the processor for removal 7. Lift the processor and heat sink off of the socket, pulling straight up. Removing the processor 8. If the processor is not being replaced, install a processor baffle (Removing and replacing the processor baffle).
Page 163 CAUTION: To avoid damage to processor socket pins and ensure proper system cooling, install a processor baffle in an empty processor socket. To replace a processor that is not defective, reverse the removal procedure. The replacement processor module is shipped from Hewlett Packard Enterprise without a heat sink. You will need to order and attach a heat sink to the processor module before installing them for repair.
Page 164: Removing And Replacing Dimms
NOTE: After replacing the processor and heat sink module use the cpuconfig from UEFI to verify the that the processor socket has been reconfigured. Removing and replacing DIMMs The server supports up to 24 memory DIMMs that attach to the system board through 4 memory expansion board boards (6 DIMMs per board).
Page 165 NOTE: You can access the memory expansion board boards without removing the airflow guides. Airflow guides are only required for memory expansion board slots 2 and 3. 5. Remove the DIMM. To replace the component, reverse the procedure. Ensure that you follow the memory loading order when you replace DIMMs.
Page 166: Removing And Replacing The Pdh Battery (System Battery)
Removing and replacing the PDH battery (system battery) If the server no longer automatically displays the correct date and time, you might have to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Page 167: Removing And Replacing The Sid
Removing the system battery For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Removing and replacing the SID Procedure 1. Power off the server (Powering off the server). 2. Extend the server from the rack (Extending the server from the rack). 3.
Page 168 To replace the component, reverse the removal procedure. If installing a replacement SID module: • Retain the SID bezel, the transparent light pipe, and the black rubber light pipe. • Install the transparent plastic light pipe onto the SID bezel. •...
Page 169 • Install the SID board by securing it with the two screws. • Fasten the two hexagon screws on the front of SID bezel to the VGA port. Removal and replacement procedures...
Page 170: Removing And Replacing The Intrusion Switch Cable
• Install the component as described above. Removing and replacing the intrusion switch cable The intrusion switch screws face CPU 0. Procedure 1. Power off the server (Powering off the server). 2. Remove the access panel (Removing the access panel). 3.
Page 171: Removing And Replacing The System Board
To replace the component, reverse the removal procedure. Removing and replacing the system board IMPORTANT: If your system board has a TPM installed, you must order a new TPM when you order a replacement system board. Before replacing the system board, you must first back up the current TPM settings. See the HP-UX operating system documentation for more information.
Page 172 Remove the PCI riser cage (Removing the PCI riser cage). CAUTION: To prevent damage to the server or expansion boards, power off the server and remove all AC power cords before removing or installing the PCI riser cage. Remove all DIMM expansion boards (Removing and replacing DIMMs on page 164). Remove all processor heat sink modules (Removing and replacing a processor and heat sink module on page 160).
Page 173 IMPORTANT: Place processor pin covers over the sockets to protect the pins. 10. Disconnect all cables connected to the system board. 11. Remove the hot-swap fans from the fan cage (Removing and replacing a hot-swap fan on page 150). 12. Remove the fan cage. 13.
Page 174 17. Loosen the two system board thumbscrews. 18. Remove the system board from the chassis by pushing it toward the front and then lifting it. 19. Remove four screws on the power supply cage, and remove power supply cage. To migrate the processor to the spare system board: Removal and replacement procedures...
Page 175 • Take the iLO label off the system board information label and place it over the iLO information pull tab on the front panel. • Install the spare system board. • Remove the battery insulator strip from the system board battery. •...
Page 176 • b. Enter the associated password and press Enter • Reset iLO MP by entering xd -r -nc at the CM:hpiLO-> prompt. Removal and replacement procedures...
Page 177: Support And Other Resources
Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: www.hpe.com/support/hpesc Information to collect •...
Page 178: Websites
Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
Page 179: Standard Terms, Abbreviations And Acronyms
Standard terms, abbreviations and acronyms ACPI Advanced Configuration and Power Interface. BBWC Battery Backed Write Cache. Corrected machine check. Cold-swappable A component that requires the operating system be shut down and the server powered off before it can be removed. Cold-swappable components are signified with blue touch points. Corrected platform error.
Page 180 iLO 3 Integrated Lights Out 3. LAN-on-motherboard. Media Access Control. Processor Abstraction Layer. Page deallocation table. Protective earthing. RDIMM Registered DIMM. System Abstraction Layer. Serial-attached SCSI. System event log. Small form factor. System Insight Display. System firmware. UEFI Unified Extensible Firmware Interface. UDIMM Unbuffered DIMM.
Page 181: Utilities
Utilities SAS disk setup Using the saupdate command The saupdate command is used to query or change the mode of the Smart Array P410i and Smart Array P411 controllers to HBA or RAID. Querying or changing modes is not supported for other controllers. The newly added commands to SAUPDATE are: •...
Page 182: Set Mode
Set mode IMPORTANT: If you are using HBA mode, do not install any disk that has previously been a part of a RAID volume into the system. Set mode is used to change the mode of the controller. If the controller is already in the required mode the following message appears: The controller at seg:bus:dev:funcis already in HBA|RAID mode.
Page 183: Updating The Firmware Using Saupdate
IMPORTANT: After changing the mode, perform a reconnect -r command at UEFI. NOTE: Commands are not case-sensitive. Updating the firmware using saupdate Procedure 1. Download the firmware image file into the system UEFI partition. 2. Boot the system to the UEFI Shell and change directories to the UEFI partition. 3.
Page 184: Determining The Driver Id And Ctrl Id
Addresses all controllers in the system • <model> Controllers of a particular type indicated by the <model) string are addressed. To change the mode of the controller use saupdate set_mode <controller> <hba | raid> [- NOTE: A system reset or a reconnect-r is required after changing from HBA to RAID mode. An alert message about the possible data loss is displayed when a mode change command is issued.
Page 185: Creating A Logical Drive
The ORCA main menu contains the following options: • Create Logical Drive • View Logical Drive • Delete Logical Drive • Manage License Keys Creating a logical drive Procedure 1. At the ORCA main menu, select Create Logical Drive. 2. Select the physical disks to be included in the logical drive in the Available Physical Drives section. 3.
Page 186 2. Select Add License Key. 3. Enter the license key and press Enter. Utilities...
Page 187: Viewing Raid Advanced Pack License Keys
4. Verify your license key. See Viewing RAID advanced pack license keys on page 187. Viewing RAID advanced pack license keys Procedure 1. At the ORCA main menu, select Manage License Keys. 2. Select View License Key(s). 3. All advanced pack license keys are displayed. Press Esc to return to the License Keys Menu. UEFI UEFI is an OS and platform-independent boot and preboot interface.
Page 188: Uefi Shell And Hpe Posse Commands
Boot Maintenance Manager. See Using the boot maintenance manager for more information. UEFI shell and HPE POSSE commands For details on these commands, enter help command at the UEFI Shell prompt.
Page 189 UEFI shell command Definition devices Displays the list of devices managed by UEFI drivers devtree Displays the UEFI Driver Model compliant device tree Displays UEFI handle information disconnect Disconnects one or more UEFI drivers from a device dmem Displays the contents of memory dmpstore Displays, stores, and restores all UEFI NVRAM variables drivers...
Page 190 UEFI shell command Definition ioconfig Deconfigure/Reconfigure IO components or settings lanaddress Display LAN devices lanboot LAN boot load Loads and optionally connects one or more UEFI drivers loadpcirom Loads a PCI Option ROM Displays a list of files and subdirectories in a directory Displays or defines mappings memconfig Set/View memory configuration settings...
Page 191: Drive Paths In Uefi
UEFI shell command Definition sermode Sets serial port attributes Displays or modifies UEFI Shell environment variables setsize Set the size of a file shift Shifts batch file input parameter positions smbiosview Displays SMBIOS information stall Stalls the processor for the specified number of microseconds tapeboot Boot from tape tftp...
Page 192: Using The Boot Maintenance Manager
Device Path format Path example PCIe root bridge device PcieRoot(0x30304352)/Pci(0x2,0x0)/ path node Pci(0x0,0x0)/Scsi(0x0,0x0) (RAID mode) PcieRoot(0x30304352)/Pci(0x2,0x0)/ Pci(0x0,0x0) SAS(0x5000C500037688B9,0x0,0x1,NoTopolog 0,0,0,0x0) (HBA mode) Hard drive partition PcieRoot(0x30304352)/Pci(0x2,0x0)/ device path Pci(0x0,0x0)/ (Partition,Type,Sign Scsi(0x0,0x0) ature) /HD(1,GPT,27C34F01-9F1E-11DE-A0BB- AA000400FEFF) (RAID mode) PcieRoot(0x30304352)/Pci(0x2,0x0)/ Pci(0x0,0x0)/ SAS(0x5000C500037688B9,0x0,0x1,NoTopolog y,0,0,0, 0x0) )/HD (1,GPT,27C34F01-9F1E-11DE-A0BB- AA000400FEFF) (HBA mode)
Page 193: Boot Options
• Set Time Out Value • Reset System NOTE: Use the dmpstore command to back up these settings. Boot options The Boot Options menu contains the following options: • Add Boot Option • Delete Boot Option • Change Boot Order Boot options...
Page 194: Add Boot Option
Add boot option Use this option to add items to the Boot Options list. To add a boot option: Procedure 1. Select a boot device type. 2. Use the File Explorer menu to locate the correct boot device. Add boot option...
Page 195: Delete Boot Option
NOTE: File Explorer loads with the appropriate devices for the selected boot device. Delete boot option Use this option to remove boot options from the Boot Options list. NOTE: This does not delete any files, applications or drivers from your server. To remove items from the boot list: Delete boot option...
Page 196: Change Boot Order
Procedure 1. Press spacebar to toggle the checkbox for each boot options that you want to delete. 2. Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager. Change boot order Use this option to change the order of boot options. If the first boot option fails, the server tries booting the second, then the third, and so forth, until a boot option succeeds or until all options have failed.
Page 197: Driver Options
3. Press Enter when the item is in the desired position. 4. Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager. Driver options The Driver Options menu contains the following options: • Add Driver Option •...
Page 198: Add Driver Option
Add driver option Use this option to add driver options. Procedure 1. Select Add Driver Using File. 2. Use the File Explorer menu to locate the correct driver. Add driver option...
Page 199: Delete Driver Option
Delete driver option Use this option to remove driver options. NOTE: This does not delete any files, applications or drivers from your server. To remove driver options: Procedure 1. Press spacebar to toggle the checkbox for each driver that you want to delete. 2.
Page 200: Console Options
Console options The Console Options menu is not currently supported. Use the conconfig command from the UEFI Shell to set console options. Boot from file Use this option to manually run a specific application or driver. NOTE: This option boots the selected application or driver one time only. When you exit the application, you return to this menu.
Page 201: Set Time Out Value
Set time out value Use this option to set the amount of time the server pauses before attempting to launch the first item in the Boot Options list. Interrupting the timeout during the countdown stops the Boot Manager from loading any boot options automatically.
Page 202 Access to the iLO MP can be restricted by user accounts. User accounts are password protected and provide a specific level of access to the server and MP commands. For more information regarding the iLO MP, see the HPE Integrity iLO 3 Operations Guide. http://www.hpe.com/info/integrity_servers-docs...
Page 203: Warranty And Regulatory Information
Warranty and regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety- Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties...
Page 204: Turkey Rohs Material Content Declaration
Local representative information Kazakh: • Russia • Belarus • Kazakhstan Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

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