Customer Messaging Policy - HPE Integrity rx2800 i2 series User's & Service Manual

Customer messaging policy

• The diagnostic LED illuminates only for memory DIMM errors when isolated to a specific DIMM. If
there is uncertainty about a specific DIMM, then the customer is pointed to the SEL for any actions,
and the DIMM CRU LED for the suspect DIMM on the System Insight Display is not lit.
• For configuration-type errors, for example, the CRU LEDs on the SID LED panel illuminate for all
DIMMs that are not installed.
• No diagnostic messages are reported for single-byte errors that are corrected in both ICH10 caches
and DIMMs during CPE events. Diagnostic messages are reported for CPE events when thresholds
are exceeded for both single-byte and double byte errors; all fatal memory subsystem errors cause
global MCA events.
Table 33: Memory subsystem events that illuminate SID LEDs
Diagnostic Sample IPMI Events
LEDs
DIMMs Type E0h, 208d:04d
MEM_NO_DIMMS_INSTALLED
DIMMs Type E0h, 172d:04d
MEM_DIMM_SPD_CHECKSUM
DIMMs Type E0h, 4652d:26d
WIN_AGT_PREDICT_MEM_FAIL
Table 34: Memory subsystem events that might illuminate SID LEDs
Diagnostic
LEDs
DIMMs
Troubleshooting the power subsystem
Cause
The two power supply CRUs for the server provides N+1 redundancy for the server. Each power supply
CRU is identified by the server as 1 and 2 for logging purposes. The power supplies have corresponding
LEDs on the diagnostic LED panel.
118 Customer messaging policy
Sample IPMI Events
Type E0h, 174d:26d
MEM_DIMM_TYPE_INCOMPATIBLE
Cause
No DIMMs installed
on one or more
processors
A DIMM has a serial
presence detect
(SPD) EEPROM with
a bad checksum
This memory rank is
correcting too many
single-bit errors
Cause
DIMM type is not
compatible with
current DIMMs for this
platform
Source Notes
SFW
SFW Either EEPROM
is
misprogrammed
or this DIMM is
incompatible
WIN Memory rank is
Agent about to fail or
environmental
conditions are
causing more
errors than
usual
Source Notes
SFW