HPE Integrity rx2800 i2 series User's & Service Manual page 4

Installing a processor.................................................................................................................. 68
HPE Trusted Platform Module (TPM)......................................................................................... 75
Verifying installed components in the server...............................................................................79
Completing installation................................................................................................................81
Troubleshooting.................................................................................... 82
How to contact Hewlett Packard Enterprise................................................................................82
Methodology............................................................................................................................... 82
Troubleshooting tools..................................................................................................................91
Errors and reading error logs.................................................................................................... 105
Supported configurations.......................................................................................................... 107
Installation troubleshooting........................................................................................................110
Troubleshooting the processor and memory.............................................................................114
4 Contents
Memory configurations.....................................................................................................64
Supported DIMM sizes.......................................................................................... 64
Memory expansion board locations and slot IDs...................................................65
Memory loading rules and guidelines....................................................................66
Installing DIMMs...............................................................................................................67
Processor load order........................................................................................................69
Installing a processor and heat sink module.................................................................... 69
Installing a Trusted Platform Module (TPM) and TPM security rivet................................ 76
General troubleshooting methodology............................................................................. 82
Recommended troubleshooting methodology .................................................................83
Basic and advanced troubleshooting tables.....................................................................84
LEDs ................................................................................................................................91
Front panel LEDs...................................................................................................92
Rear panel LEDs................................................................................................. 100
Diagnostics.....................................................................................................................101
Online diagnostics and exercisers................................................................................. 102
Online support tool availability.............................................................................102
Online support tools list....................................................................................... 102
Offline support tools list.................................................................................................. 103
Fault management overview.......................................................................................... 104
HP-UX fault management.............................................................................................. 104
WBEM indication providers................................................................................. 105
OpenVMS fault management and monitoring................................................................ 105
Event log definitions....................................................................................................... 105
Using event logs.............................................................................................................106
iLO 3 MP event logs.......................................................................................................106
System event log review................................................................................................ 107
Server block diagram..................................................................................................... 108
System build-up troubleshooting procedure...................................................................108
Installation troubleshooting methodology....................................................................... 110
Installation troubleshooting using the server power button.............................................111
Server does not power on...............................................................................................111
UEFI menu is not available.............................................................................................112
Operating system does not boot.....................................................................................112
Operating system boots with issues............................................................................... 112
Intermittent server issues............................................................................................... 112
SATA DVD+RW drive issues.......................................................................................... 113
SAS disk drive issues..................................................................................................... 113
Console issues............................................................................................................... 113
Troubleshooting the server processor............................................................................ 114
Processor load order........................................................................................... 114
Processor module behaviors............................................................................... 114