How To Contact Hewlett Packard Enterprise - HPE Integrity rx2800 i2 series User's & Service Manual

Troubleshooting
Cause
The purpose of this chapter is to provide a preferred methodology (strategies and procedures) and tools
for troubleshooting the server error and fault conditions.

How to contact Hewlett Packard Enterprise

For information on how to contact Hewlett Packard Enterprise, see Accessing Hewlett Packard
Enterprise Support.
Methodology
General troubleshooting methodology
There are multiple entry points to the troubleshooting process, dependent upon your level of
troubleshooting expertise, the tools/processes/procedures which you have at your disposal, and the
nature of the system fault or failure.
Typically, you select from a set of symptoms, ranging from very simple (system LED is blinking) to the
most difficult (Machine Check Abort (MCA)) has occurred. The following is a list of symptom examples:
NOTE:
Your output might differ from the output in the examples in this book depending on your server and
its configuration.
• Front panel LED blinking
• System alert present on console
• System will not power-up
• System will not boot
• Error/Event Message received
• Machine Check Abort (MCA) occurred
Narrow down the observed issue to the specific troubleshooting procedure required. Isolate the failure to
a specific part of the server, so you can perform more detailed troubleshooting. For example:
• Issue- Front panel LED blinking
NOTE:
The front panel health LEDs flash amber with a warning indication, or flash red with a fault
indication.
◦ System Alert on console?
Analyze the alert by using the system event log (SEL) and forward progress log (FPL), to identify
the last error logged by the server. Use the iLO 3 MP commands to view the SEL and FPL, either
82 Troubleshooting