HPE Integrity rx2900 i6 User's & Service Manual

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Installation manual (24 pages)

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HPE Integrity rx2800 i6 & rx2900 i6 User

Service Guide

Abstract

This document contains specific information that is intended for users of this Hewlett Packard

Enterprise product. This document provides system information, server specifications, and

installation procedures for the HPE Integrity rx2800 i6 and rx2900 i6 Servers. It also provides

information on parts, troubleshooting, diagnosing server issues, and how to remove and

replace server components.

Part Number: 881361-001

Published: June 2017

Edition: 1

Table of Contents

Troubleshooting

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Summary of Contents for HPE Integrity rx2900 i6

Page 1 This document contains specific information that is intended for users of this Hewlett Packard Enterprise product. This document provides system information, server specifications, and installation procedures for the HPE Integrity rx2800 i6 and rx2900 i6 Servers. It also provides information on parts, troubleshooting, diagnosing server issues, and how to remove and replace server components.
Page 2: Revision History
Minor changes might be made at reprint without changing the printing date. The document part number changes when extensive changes are made. The latest version of this document can be found online at: http://www.hpe.com/info/Integrity_Servers-docs Document Operating...
Page 3: Table Of Contents
Preventing electrostatic discharge....................19 Installation sequence and checklist.................... 20 Installing the server into a rack or pedestal................20 Rack installation....................... 20 HPE rack....................... 20 Non-HPE rack......................20 Pedestal kit installation.....................20 Remove the rails from the server................20 Attaching the pedestal kit top and bottom............. 21 Attaching the bezel cover..................
Page 4 Operating system supported on the server.................38 Installing the operating system onto the server................38 Installing the operating system from the DVD drive or tape drive........38 Installing the operating system using HPE Ignite-UX............39 Installing the operating system with Virtual Media............39 Configuring system boot options....................40 Booting and shutting down HP-UX.....................
Page 5 Troubleshooting..................67 How to contact Hewlett Packard Enterprise................67 Methodology..........................67 General troubleshooting methodology................67 Recommended troubleshooting methodology ..............68 Basic and advanced troubleshooting tables..............69 Troubleshooting tools........................76 LEDs ..........................76 Front panel LEDs....................77 Rear panel LEDs....................84 Diagnostics........................86 Online diagnostics and exercisers................... 86 Online support tool availability................87 Online support tools list..................
Page 6 I/O subsystem behaviors....................102 Customer messaging policy................... 103 Verifying SAS hard drive operation................105 System LAN LEDs......................106 Troubleshooting the boot process.....................106 Troubleshooting the firmware....................107 Identifying and troubleshooting firmware issues............108 Updating firmware......................108 Troubleshooting the system console..................109 Troubleshooting the server environment ..................110 Removal and replacement procedures..........
Page 7 Deleting a logical drive..................160 Adding a RAID Advanced Pack license key............160 Viewing RAID advanced pack license keys............161 UEFI............................161 UEFI shell and HPE POSSE commands............... 162 Drive paths in UEFI........................165 Using the boot maintenance manager..................166 Boot options........................167 Add boot option....................167 Delete boot option....................
Page 8: Overview
Overview Table 1: Hardware specifications for the server Component Server Processors One or two Itanium quad-core or eight-core processors: • 2.66 GHz eight-core 32 MB cache (170W) • 2.13 GHz eight-core 24 MB cache (170W) • 2.53 GHz quad-core 32 MB cache (170W) •...
Page 9: Internal Components
Internal components Figure 1: Internal components 1. Fans 2. Processors 3. DIMM risers Internal components...
Page 10 Figure 2: System board components Memory riser connector 1 Memory riser connector 2 Processor socket 0 Processor socket 1 SATA optical drive connector CPU 0 power connector Front I/O connector Power supply backplane connector Intrusion switch connector 10. Primary riser connector 11.
Page 11: I/O Subsystem
22. Fan 5 connector 23. Fan 4 connector 24. Fan 3 connector 25. Internal USB connector 26. Fan 2 connector 27. Fan 1 connector Figure 3: Internal USB location I/O subsystem The I/O subsystem consists of the core I/O and two optional I/O riser boards. Wake-on-LAN is not enabled on any PCIe Public slots.
Page 12: Controls And Ports
Super capacitor is optional. • Advanced pack ◦ RAID 6, 50, 60 ◦ Cache needed. Advanced Pack license must be entered to enable. Super capacitor is required. To enable Advanced Pack licensing, see “Adding a RAID Advanced Pack license key” (page 149). NOTE: To utilize all 8 disks with the zero memory option, the following RAID configurations are possible: •...
Page 13: Storage And Media Devices
Storage and media devices The server supports up to eight hot-plug SAS HDDs, and one optical (SATA DVD+RW) drive, with LEDs that indicate activity and device statuses. Figure 5: SAS device numbers Rear panel controls and ports The server rear panel includes communication ports, I/O ports, USB ports, AC power connectors, and the locator LED and button.
Page 14 Power supply 2 power connector 10. Power supply 1 11. Power supply 1 LED 12. Power supply 1 power connector 13. UID LED button 14. USB connectors (2) 15. Video connector 16. NIC 1 connector 17. NIC 2 connector 18. iLO 3 physical presence pinhole button 19.
Page 15: Site Preparation
Site preparation For information on general computer room site preparation, see the HPE Generalized Site Preparation Guide IMPORTANT: To avoid hardware damage, allow the thermal mass of the product to equalize to the temperature and humidity of the installation facility after removing the shipping materials. A minimum of one hour per 10°...
Page 16: Power Consumption And Cooling
Power consumption and cooling The power consumption listed in Standard configuration power consumption are valid for the configuration shown. Please use the HPE Power Advisor tool to obtain power information for other configurations or utilization factors. Table 4: Standard configuration power consumption...
Page 17: Unpacking And Inspecting The Server
For server-specific information on electrical, physical space, and environmental requirements, see the site prep guide. For general site preparation information, see the HP Generalized Site Preparation Guide on the Hewlett Packard Enterprise website at http://www.hpe.com/info/Integrity_Servers-docs. Inspecting the shipping containers for damage Under normal shipping conditions, Hewlett Packard Enterprise shipping containers protect the contents.
Page 18: Unpacking The Server
Unpacking the server Procedure 1. Follow the instructions printed on the outside top flap of the carton to remove the banding and the outer carton from the server pallet. 2. Remove all inner accessory cartons and the top foam cushions, leaving only the server. IMPORTANT: Inspect each carton for shipping damage as you unpack the server.
Page 19: Installing The Server
Installing the server Safety information Follow the instructions carefully to prevent injury and equipment damage when performing removal and replacement procedures. Voltage might be present within the server. Many assemblies are sensitive to damage by ESD. Follow the safety considerations listed to ensure safe handling of components, to prevent injury, and to prevent damage to the server: •...
Page 20: Installation Sequence And Checklist
Rack installation HPE rack HPE servers that are installed into racks are shipped with equipment-mounting slides. The HPE 2U Quick Deploy Rail System Installation Instructions for HPE Products ships with each set of slides. Follow the steps in this installation guide to determine where and how to install the server into the rack.
Page 21: Attaching The Pedestal Kit Top And Bottom
Procedure 1. Slightly pull the rail lock away from the rail to unlock the rail. See Removing the rails from the server 2. Slide the rail toward the front of the server to disengage the rail from the posts on the server. 3.
Page 22 Figure 8: Front of server 1. Server top/pedestal right 2. Server left/pedestal top 3. Server bottom/pedestal left 4. Server right/pedestal bottom The pedestal kit bottom attaches to the right side of the server when the server is in the horizontal position.
Page 23: Attaching The Bezel Cover
To attach the components. 1. Align the holes in the pedestal component with the posts on the server. See Installing the pedestal bottom piece. NOTE: One of the holes in the pedestal component contains the locking mechanism. This makes the hole appear partially blocked.
Page 24: Attaching The Pedestal Kit Side Pieces
Procedure 1. Apply the rx2800 i6 product label provided in the pedestal kit to the bottom front of the bezel cover (label can be seen in the figure below.) 2. Attach the bezel cover to the front of the server starting from the bottom of the pedestal kit. 3.
Page 25 Figure 11: Attaching the pedestal kit side piece 3. Secure the pedestal side by hand tightening the captive thumb screws on the rear of the server. Installing the server...
Page 26: Attaching The Pedestal Feet
Figure 12: Thumb screw locations Repeat these steps to install the left side piece. Attaching the pedestal feet The pedestal feet slide into the slots on the pedestal bottom, two on each side. The feet are all the same and can be mounted in any slot on the bottom piece of the pedestal kit. Attaching the pedestal feet...
Page 27: Connecting Server Cables
Figure 13: Attaching the feet Connecting server cables AC input power The server can receive AC input from two different AC power sources. The power receptacles are located at the rear of the server. A maximum of two power supplies can be installed in the server. Installing two power supplies in the server provides 1+1 redundancy, meaning that if one power supply fails, there is still enough power supplied to the server to operate.
Page 28: Applying Standby Power To The Server
4. Plug the other end of the power cord into an AC outlet. Connecting to the LAN The server has four LAN ports that provide network connectivity. The HPE Integrity rx2800 i6 Server User Service Guide shows the available LAN ports for the server.
Page 29: Step Action
Table 7: Setup checklist Step Action Procedure Status Standard setup Preparation 1. Determine an access method to select and connect the cables. 2. Determine a LAN configuration method and assign an IP address if necessary. Configure the iLO 3 MP Select one of the three methods to configure the LAN for iLO 3 MP access: •...
Page 30: Uefi Front Page
• Bypass loading from I/O slots. • Bypass loading from I/O slots and core I/O. The Bypass loading from I/O slots and core I/O option may be useful if a bad core I/O UEFI driver is preventing system boot. USB drives can still be used at the UEFI shell to update core I/O drivers. CAUTION: Pressing Ctrl-C before the prompt does not work and might disable this feature.
Page 31 Figure 14: Shell map page Figure 15: UEFI front page To view boot options, or launch a specific boot option, press B to launch the Boot Manager. Installing the server...
Page 32 Figure 16: Boot Manager screen To configure specific devices, press D to launch the Device Manager. This is an advanced feature and must only be performed when directed. Figure 17: Device Manager screen To perform maintenance on the system such as adding, deleting, or reordering boot options, press M to launch the Boot Maintenance Manager.
Page 33: Saving Uefi Configuration Settings
To view the iLO LAN configuration, press I to launch the iLO Setup Tool. Saving UEFI configuration settings You can configure other UEFI settings at this time. For more UEFI configuration options, see the HPE Integrity rx2800 i6 Server User Service Guide.
Page 34: Os Login Prompt
OS login prompt If your server is at the OS login prompt after you establish a connection to the server, use your standard OS log in procedures, or see your OS documentation for the next steps. Powering on and powering off the server Power states The server has the following power states: •...
Page 35: Powering On The Server Manually
4. Enter the commandPC to use the remote power control command. A command output similar to the one shown below will appear: NOTE: Your display may not match the display shown. Figure 19: Power Control Menu screen 5. Enter the command ON to power on the server, and enter YES when prompted to confirm the action. 6.
Page 36: Powering Off The Server Manually
SUM supports firmware updates on rx2800 i6 servers. Firmware bundles for these servers are available and can be downloaded from the Hewlett Packard Enterprise website at http:// www.hpe.com. For more information about SUM, see the Smart Update Manager User Guide (http://www.hpe.com/ info/hpsum/documentation). Powering off the server manually...
Page 37: Troubleshooting Installation Issues
Troubleshooting installation issues Cause Troubleshoot issues that might occur during server installation. Troubleshooting installation issues...
Page 38: Operating System Procedures
Operating system procedures Operating system supported on the server • HP-UX 11i v3 HWE 1703 or later Installing the operating system onto the server The following procedures describe generalized operating system installation. For more details, see the operating system documentation. Installing the operating system from the DVD drive or tape drive NOTE: Commands are not case-sensitive.
Page 39: Installing The Operating System Using Hpe Ignite-Ux
The creation of recovery media • The remote recovery of clients To install the OS onto the server using Ignite-UX, go to http://www.hpe.com/info/ignite-ux. Installing the operating system with Virtual Media NOTE: Installing the OS with Virtual Media (vMedia) might be significantly slower than installing using other methods.
Page 40: Configuring System Boot Options
For more information regarding loading the OS with vMedia, see the HPE Integrity iLO 3 Operations Guide. NOTE: After the OS is loaded, to preserve boot entries in case of failure, make sure to save your nonvolatile memory settings. Configuring system boot options •...
Page 41: Hp-Ux Standard Boot
NOTE: On HPE Integrity servers, the operating system installer automatically adds an entry to the boot options list. NOTE: To add an HP-UX boot option when logged in to HP-UX, use the setboot command. For details, see the setbootvolume(1M) manpage.
Page 42: Booting Hp-Ux From The Uefi Boot Manager
• Booting HP-UX from the UEFI Boot Manager on page 42 • Booting HP-UX from the UEFI Shell on page 42 Booting HP-UX from the UEFI Boot Manager Procedure 1. From the UEFI Boot Manager menu, choose an item from the boot options list to boot HP-UX. 2.
Page 43: Booting Hp-Ux In Lvm-Maintenance Mode
After you press a key, the HPUX.EFI interface (the HP-UX Boot Loader prompt, HPUX>) launches. For help using the HPUX.EFI loader, enter the help command. To return to the UEFI Shell, enter exit. 3. At the HPUX.EFI interface (the HP-UX Boot loader prompt, HPUX>) enter the boot -is vmunix command to boot HP-UX (the /stand/vmunix kernel) in single-user (-is) mode.
Page 44: Optional Components
Optional components This section describes how to install components into the server that are not factory-installed. If you have additional components to install, be sure to install the additional components before installing the server into your rack or pedestal configuration. Most servers are pre-configured with all components installed before shipping from the Hewlett Packard Enterprise factory.
Page 45: Installing A Hot-Swappable Power Supply
Procedure 1. To remove the hard drive filler, squeeze the tab and then pull out the filler. 2. To install the hard drive, push in the drive and then close the locking lever. Installing a hot-swappable power supply The server has at least one hot-swappable power supply installed before shipping. This power supply is located at the rear of the server.
Page 46 NOTE: The power supply is a hot-swappable device. You do not have to interact with the operating system to add a power supply to the server. Procedure 1. Remove the power supply blank. 2. Install the power supply. Optional components...
Page 47: Removing The Access Panel
Removing the access panel Procedure 1. Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch. 2. Lift the hood latch handle, and then remove the access panel. To replace the component, reverse the removal procedure. Removing the PCI riser cage CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot...
Page 48: Removing Expansion Slot Covers
To replace the component, reverse the removal procedure. When replacing the PCI riser cage, to ensure that it has properly seated into the system board, push down on the top of the component where the riser is located. Removing expansion slot covers CAUTION: To prevent damage to the server or expansion boards, power off the server, and then remove all AC power cords before removing or installing the PCI riser cage.
Page 49: Installing Expansion Boards
c. To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Installing expansion boards The server supports up to two PCIe riser boards. Each PCIe riser board holds up to three PCIe cards. The standard riser board configuration contains one riser board with one full-length, full-height PCIe x8 slot, and two half-length, full-height PCIe x4 slots.
Page 50: Installing A Full-Length Expansion Board
5. Connect any required internal cables to the expansion board. 6. Reinsert the PCI riser cage into the chassis. 7. Connect any required external cables to the expansion board. Installing a full-length expansion board Procedure 1. Remove the access panel. See Removing the access panel on page 47. 2.
Page 51: Memory Configurations
Memory configurations The server has 24 system memory DIMM slots located on 4 memory risers (6 DIMMs per riser). You can access the memory risers without removing the airflow guide or the I/O card cage. The DIMMs are partitioned by the number of processors installed in the server. If you have only one processor installed in the system, you can only use 12 of the 24 memory slots.
Page 52: Supported Dimm Sizes
Pair number 2 Processor system (socket 0 and 1) 1 Processor system (socket 0) Memory riser Memory slots Memory Memory slots riser Memory riser 2 1B and 6B — — Memory riser 4 1B and 6B — — Memory riser 1 2C and 5C —...
Page 53: Memory Loading Rules And Guidelines
Memory loading rules and guidelines CAUTION: Failure to observe the following cautions results in system degradation or failure: • Only ECC DIMMs are supported. • Load DIMM pairs from largest to smallest capacity. For example, if you have a pair of 8 GB DIMMs and a pair of 16 GB DIMMs, install the pair of 16 GB DIMMs first.
Page 54 3. Install the DIMM. 4. Replace the memory riser. CAUTION: Be sure to align the three stand-offs in the alignment slots. Optional components...
Page 55: Installing A Processor
TIP: If you see abnormal error lights after installing DIMMs, try uninstalling and reinstalling the DIMMs and the memory riser to make sure the DIMMs and memory riser are correctly seated. Installing a processor The server holds one or two quad or eight-core processors that provide the following configuration options: Quad-core processors: •...
Page 56: Installing A Processor And Heat Sink Module
See System board components for the processor socket numbers. Table 10: Processor load order Processor Socket Module 0 Module 1 Installing a processor and heat sink module CAUTION: The pins on the processor socket are very fragile. Any damage to them might require replacing the system board.
Page 57 2. Transfer the duplicate part/serial numbers label from the processor module to the processor heat sink: a. Remove the duplicate tear-away label that lists the part and serial numbers from the processor module. b. Place the label on the top of the heat sink. Optional components...
Page 58 3. Remove the processor airflow baffle. 4. Install the processor over the load posts. NOTE: Ensure pin 1, indicated on the empty socket with an embossed triangle, matches the pin 1 marker on the processor module, the chamfered corner of its attached voltage regulator heat sink.
Page 59 CAUTION: To avoid damage to the server and processor, ensure the processor heat sink locking handle is fully back against the stops, rotated approximately 120° back. Also, verify that the plastic tabs on the processor heat sink are fully pulled out before installation. CAUTION: During installation, after removing the protective cover from the heat sink: •...
Page 60 NOTE: Positive engagement clicking must occur during engaging of the processor heat sink and processor module onto the socket to ensure proper seating. 7. Secure the heat sink to the processor. a. Slide both plastic locking tabs into place. See callout 1 in the following figure. b.
Page 61: Hpe Trusted Platform Module (Tpm)
If you suspect a TPM board failure, leave the TPM installed and remove the system board (Removing and replacing the system board on page 150). Contact an HPE authorized service provider for a replacement system board and TPM board.
Page 62 5. HPE is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
Page 63 OS application TPM usage. For more information on firmware updates and hardware procedures, see the HPE Trusted Platform Module Best Practices White Paper on the Hewlett Packard Enterprise website: http://www.hpe.com/ support.
Page 64: Verifying Installed Components In The Server
To install the TPM security rivet: CAUTION: Always enable the TPM and ensure that the TPM is recognized by the system before installing the security rivet. Removing the TPM security rivet after it is secured to the system board can cause damage to the TPM security rivet, the TPM, and the system board.
Page 65: Completing Installation
NOTE: Your display might not match the display shown. info all SYSTEM INFORMATION CPU INFORMATION [Details omitted] BOOT PROCESSOR INFORMATION [Details omitted] MEMORY INFORMATION [Details omitted] I/O INFORMATION [Details omitted] PCI DEVICE INFORMATION [Details omitted] CONSOLE CONFIGURATION [Details omitted] BOOT INFORMATION [Details omitted] FIRMWARE INFORMATION [Details omitted]...
Page 66 Procedure 1. Close the processor cage. 2. Install the PCI riser cage. 3. Install the access panel. 4. Install the server into the rack or pedestal. 5. Connect all cables. 6. Power on the server. Optional components...
Page 67: Troubleshooting
Troubleshooting Cause The purpose of this chapter is to provide a preferred methodology (strategies and procedures) and tools for troubleshooting the server error and fault conditions. How to contact Hewlett Packard Enterprise For information on how to contact Hewlett Packard Enterprise, see Troubleshooting. Methodology General troubleshooting methodology There are multiple entry points to the troubleshooting process, dependent upon your level of...
Page 68: Recommended Troubleshooting Methodology
You have now reached the point where the failed CRU (Customer Replaceable Unit) has been identified and needs to be replaced. Perform the specific removal and replacement procedure, and verification steps. NOTE: If multiple CRUs are identified as part of the solution, a fix cannot be guaranteed unless all identified failed CRUs are replaced.
Page 69: Basic And Advanced Troubleshooting Tables
Troubleshooting entry points provides the corresponding subsection or location title for these different entry points (for example, if you would prefer to start by examining the logs, you can go directly to the subsection entitled Errors and reading error logs on page 88): Table 11: Troubleshooting entry points Entry point Subsection or location...
Page 70 Table 12: Basic low end troubleshooting Step Condition Action Server appears "dead" -- no front panel Nothing is logged for this condition. LEDs are on, and no fans are running. 1. For new server installations, review the install procedures. 2. Verify that the power cords are connected to both the power supplies and to the AC receptacles.
Page 71 Step Condition Action System health LED is flashing amber. A warning or critical failure has been detected and logged after server powers on (system health is flashing amber, and power is steady green). Examine each power supply LED. If not solid green, replace power supply (see Troubleshooting the power subsystem on page 100for details).
Page 72 Step Condition Action Cannot see iLO 3 MP prompt on system Front panel LEDs indicate that the server is console -- server power is off/on. either booting or running system firmware, or is booting or running the OS (system health is steady green, and power is steady green).
Page 73 Step Condition Action Cannot see UEFI prompt on system Nothing might be logged for this condition console. (system health is steady green, and power is steady green). 1. Examine the SID LEDs for any faults. 2. Examine the iLO 3 MP logs for entries related to processors, processor power modules (PPMs), shared memory, and core I/O devices (see Errors and reading error...
Page 74 Step Condition Action There are RAID channel redundancy Nothing is logged for this condition (system failures. health is off or steady green, and power is steady green). Examine the LED next to each RAID connector, and replace the RAID HBA (if this LED is either steady amber or steady red, it indicates RAID drives are degraded or corrupted, respectively).
Page 75 Table 13: Advanced low end troubleshooting Step Symptom/Condition Action Cannot read System Event System event logging has stopped and a iLO MP malfunction Log from the iLO console. is assumed (system health is steady green, and power is steady green). 1.
Page 76: Troubleshooting Tools
Step Symptom/Condition Action MCA occurs during server Front panel LEDs indicate that the server detected a fatal error operation; the server that it cannot recover from through OS recovery routines reboots the OS. (NOTE: (system health is flashing red, SEL is red, and power is steady Server reboots OS, if green).
Page 77: Front Panel Leds
Front panel LEDs Figure 22: Front panel LEDs and buttons 1. UID LED and button 2. System health LED 3. Power button Front panel LEDs...
Page 78: System Health Led
Table 14: Front panel controls Name Function Status UID button This button helps locate a particular server • Blue = Identification within a rack of servers. You can remotely • Flashing blue = Remote iLO session or a activate this function through various system firmware flash update is in progress utilities.
Page 79: Locator Switch/Led (Uid)
Table 15: System health LED states Definition Flash Rate LED Color Health good on all CRUs and system power is off. LED Off System power is on and serviceable components Steady Green (usually accessible from front or back, such as fans and power supplies) are okay.
Page 80 Capping Power Green NOTE: Power capping operation can be observed through iLO 3 also. For more information, see the HPE Integrity iLO 3 Operations Guide. Over Temp • Off = Server temperature good • Amber = Server temperature too high, attention...
Page 81: Fru And Cru Health Leds
State System Event Log • Green = Normal • Red = System fatal Component LEDs • Off = Component health is assumed good • Amber = Component health last known to be NOTE: The Power Supply LED is lit only when a failure or fault is detected in a power supply.
Page 82: Hard Drive Leds
• To carry forward the ATTENTION functionality of legacy Integrity and HPE9000 front panel designs • To give the customer an indication of whether the system is up or down (the health LED does not tell the user if the system is booted.) •...
Page 83 Figure 24: Hot-plug SAS disk drive LEDs 1. Drive activity LED 2. Drive status LED Table 21: SAS disk drive LEDs Drive activity LED status Drive status LED Indication status On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has and blue been received for this drive;...
Page 84: Optical Drive
Drive activity LED status Drive status LED Indication status Flashing regularly (1 Hz) CAUTION: Do not remove the drive. Removing a drive might terminate the current operation and cause data loss. The drive is rebuilding, erasing, or it is part of an array that is undergoing capacity expansion or stripe migration.
Page 85: Power Supply
1. Power supply LED 2. UID LED/button 3. iLO 3 physical presence pinhole button 4. NIC/iLO 3 activity LED 5. NIC/iLO 3 link LED Table 22: Rear panel LEDs and buttons Name Status Power supply LED • Green = Normal •...
Page 86: Diagnostics
The server has the following power states: standby power, full power, and off. To achieve the standby power state, plug the power cord into the appropriate receptacle at the rear of the server. To achieve full power, plug the power cord into the appropriate receptacle, and either push the power button or enter the iLO 3 MP PC command.
Page 87: Online Support Tool Availability
necessary to perform a particular task. These tools require users to have the appropriate license, if they wish to run them. Online support tool availability Online diagnostics are included in the HP-UX OE media, and are installed by default. Online support tools list The following online support tools are available on HP-UX 11.31 hosted systems.
Page 88: Fault Management Overview
Fault management overview The goal of fault management and monitoring is to increase system availability, by moving from a reactive fault detection, diagnosis, and repair strategy to a proactive fault detection, diagnosis, and repair strategy. The objectives are as follows: •...
Page 89: Using Event Logs
Event d. Clear SEL and FPL e. Live Events 4. For a more information on configuring the iLO 3 MP and using the iLO 3 MP commands, see the HPE Integrity iLO 3 MP Operations Guides. Using event logs...
Page 90: System Event Log Review
System event log review See the HPE Integrity iLO 3 Operations Guide for this procedure. http://www.hpe.com/info/integrity_servers-docs Supported configurations This subsection provides a system build-up procedure. Server block diagram Figure 26: Server block diagram System build-up troubleshooting procedure Use this procedure only when the system powers on and remains powered on but does not enter into or pass power-on self test (POST) or does not boot to the UEFI menu.
Page 91 Plug in the AC power cords. The iLO 3 MP and system console appears. At the console, execute the MP DF command. The following CRU IDs appear. Your display might not exactly match the display shown: FRU IDs: -------- 00-System Board 02-Display Board 04-Power Supply 1 42-Virtual Connect...
Page 92: Installation Troubleshooting
Alert Level 7: Fatal Keyword: MEM_NO_MEM_FOUND No memory found Logged by: System Firmware located in socket 0,cpu 2,thread 0 Data: Location - Blade (Blade Board) E48000D109E10010 FFFFFFFFFFFFFF94 If you still see the above alert level 5 and 7 messages after CPU, memory expansion and DIMMs change, then you must replace the system board.
Page 93: Installation Troubleshooting Using The Server Power Button
Installation troubleshooting using the server power button The server power button on the front panel operates differently depending on how long the button is pressed, and on what the system is doing when the button is pressed. You must be aware of the uses to properly troubleshoot the system.
Page 94: Uefi Menu Is Not Available
UEFI menu is not available If you cannot access the UEFI from either the main disk partition or the CD, use the following tools to resolve the issue: • Front panel LEDs • iLO 3 MP ◦ Console messages ◦ ◦...
Page 95: Sas Disk Drive Issues
SAS disk drive issues Hard drive issues that occur during installation are usually due to rough handling. The drive may not be correctly seated or may have been damaged in transit. If you are experiencing hard drive issues: Procedure 1. Remove and reinsert the faulty hard drive. 2.
Page 96: Customer Messaging Policy
Double-bit data cache errors in any physical processor core causes a Global MCA event, which, in turn, causes all logical and physical processors in the server to fail and reboot the operating system. Customer messaging policy • A diagnostic LED only illuminates for physical processor core errors, when isolation is to a specific IPF processor module.
Page 97 Table 30: Processor events that might illuminate SID LEDs Diagnosti Sample IPMI Events Cause Source Notes c LEDs Processors Type E0h, 734d:26d Installed processors BOOT_CPU_LOADING_ERROR are not compatible Processors Type E0h, 2953d:26d Processors and/or BOOT_CPU_LOADING_ERROR termination out of order Processors Type E0h, 36d:26d A logical processor BOOT_CPU_LATE_TEST_FAIL...
Page 98: Troubleshooting The Server Memory
Diagnosti Sample IPMI Events Cause Source Notes c LEDs Processors Type E0h, 83d:26d A logical Bad or processor slow BOOT_RENDEZ_FAILURE (thread) processor rendezvous failure Processors Type E0h, 67d:26d The logical monarch BOOT_MONARCH_TIMEOUT processor (thread) has timed out Processors Type E0h, 57d:26d A logical slave BOOT_INCOMPATIBLE_SLAVE...
Page 99: Customer Messaging Policy
• a threshold is reached for multiple double-byte errors from one or more DRAM chips in the same rank • any uncorrectable memory error (more than 2 bytes) occurs • no pair of like DIMMs is loaded in rank 0 of side 0 All other causes of memory DIMM errors are corrected by the processor and reported in CMC and CPE error logs.
Page 100: Troubleshooting The Power Subsystem
Troubleshooting the power subsystem Cause The two power supply CRUs for the server provides N+1 redundancy for the server. Each power supply CRU is identified by the server as 1 and 2 for logging purposes. The power supplies have corresponding LEDs on the diagnostic LED panel.
Page 101: Troubleshooting The Cooling Subsystem
In the event that the OS is absent or hung, or that the manageability subsystem (specifically the iLO MP) in the server is not responding, a greater than five-second press of the power button is required to power off the system (a less than five second press on the power button has no effect in this event). To ensure that the system powers up in a deterministic fashion, the power button must be masked for five seconds after a power-down.
Page 102: Troubleshooting The Ilo 3 Mp Subsystem
Table 34: Cooling subsystem events that illuminate SID LEDs Diagnostic Sample IPMI Events Cause Source Notes LEDs Fans (1-6) Type 02h, 0Ah:07h:01h Fan has either iLO 3 Cleared when fan is COOLING_UNIT_WARNING previously failed replaced or is degrading Fans (1-6) Type 02h, 0Ah:07h:02h Fan has failed iLO 3...
Page 103: Customer Messaging Policy
network. This process is referred to as Direct Memory Access (DMA) and is initiated by I/O devices located in I/O or on Host Bus Adapter (HBA) I/O cards and does not involve any logical processors. In addition, system firmware performs the following tasks to configure the I/O subsystem: 1.
Page 104 Table 36: I/O subsystem events that light SID LEDs Diagnostic Sample IPMI events Cause Source Notes LEDs I/O Card Type 02h, 03h:05h:01h Over-current on PCI iLO MP Likely a short slot on I/O card or CURRENT_LIMIT_EXCEEDED I/O slot. I/O Riser Type 02h, 02h:07h:03h Voltage on CRU is iLO MP A voltage on...
Page 105: Verifying Sas Hard Drive Operation
Diagnostic Sample IPMI Events Cause Source Notes LEDs I/O Card Type E0h, 123d:26d Expected I/O host bridge (Lower Bus IO_CHECK_LBA_MISSING_ERR Adapter) is missing I/O Card Type E0h, 619d:26d Expected I/O host bridge (Lower Bus IO_CHECK_LBA_DECONFIG_ERR Adapter) is deconfigured I/O Card Type E0h, 133d:26d I/O LBA clear error IO_LBA_CLEAR_ERR_FAILED...
Page 106: System Lan Leds
Procedure 1. Turn on power to the server and display monitor. 2. During the boot sequence, watch the activity LED on each SAS disk drive. The LED quickly cycles from amber to green. The LED stays steady green until the drive spins up. 3.
Page 107: Troubleshooting The Firmware
Step System Health Power Normal power-up through Event Log OS boot Steady Steady System power rails are on; green green iLO MP drives system health LED. Steady Steady System is booting firmware green green (has passed BOOT_START in firmware). Steady Steady Steady System has finished booting...
Page 108: Identifying And Troubleshooting Firmware Issues
System firmware and iLO 3 firmware must be from the same release. Independent updates are not supported. Details about a specific release are available in the associated Release Notes. Firmware updates are available from the Hewlett Packard Enterprise website at http://www.hpe.com under "Support and Drivers".
Page 109: Troubleshooting The System Console
Figure 28: info fw command at the shell prompt 3. Choose the appropriate firmware package from the choices available on the Hewlett Packard Enterprise Support Center web page at http://www.hpe.com/support/hpesc. To verify the firmware version, see the Release Notes or Installation Instructions.
Page 110: Troubleshooting The Server Environment
Troubleshooting the server environment Cause Ambient intake air temperature is often different from ambient room temperature. Measure the operating temperature and humidity directly in front of the cabinet cooling air intakes, rather than measuring ambient room conditions only. Within the server, temperature sensors report server temperature to the iLO, which controls fan speed, based on this information.
Page 111: Removal And Replacement Procedures
IMPORTANT: Part numbers are found by using the part nomenclature from this list to select the correct part from HPE Partsurfer (http://partsurfer.hpe.com/) To select a replacement part from the full component list, enter the product number for your system. Table 40: CRU list...
Page 112 SPS - DVD-ROM Drive, Slimline AM242-6700A SPS - DVD+RW Drive, Slimline AM243-6700A HPE 600GB SAS 12G 10K SFF ST DS HDD 873035-001 HPE 1.2TB SAS 12G 10K SFF ST DS HDD 873036-001 HPE 300GB SAS 12G 15K SFF ST DS HDD...
Page 113 Description Spare part number HPE 900GB SAS 12G 15K SFF ST DS HDD 873033-001 HPE 400GB SAS 12G WI SFF STD DS SSD 873562-001 HPE 800GB SAS 12G WI SFF STD DS SSD 873572-001 Risers SPS-CARD, RISER 496057-001 SPS-BD,RISER,DUAL PORT...
Page 114 699764-001 StoreFabric SN1000Q 16Gb dual port, Fibre Channel host bus adapter 699765-001 HPE Integrity PCIe 2-port 10GbE adapter interface board - Has two Small AM225-67001 Form-factor Pluggable Plus (SFP+) ports - Requires one half-height (or full-height) PCI x8 slot - Does NOT include transceivers or cables...
Page 115 Table 41: FRU list Description Spare part number Boards HPE Integrity TPM Security Chip 505836-001 NOTE: This board is not customer replaceable - It is attached to system board with a security...
Page 116: Required Tools
Extend the server from the rack (Extending the server from the rack on page 117). If you are performing service procedures in an HPE, Compaq branded, Telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.
Page 117: Extending The Server From The Rack
Extending the server from the rack Procedure 1. Pull down the quick release levers on each side of the server. 2. Extend the server from the rack. WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.
Page 118: Accessing Internal Components For A Pedestal-Mounted Server
Accessing internal components for a pedestal-mounted server Procedure 1. Power off the server and remove all cables. 2. Remove the pedestal kit feet. Figure 29: Removing the pedestal kit feet Accessing internal components for a pedestal-mounted server...
Page 119 3. Lay the server on the left side (facing the front of the server). The right side of the pedestal kit (with the ventilation holes) must face up. 4. Unscrew the captive thumbscrews on the rear of the pedestal kit for the right side pedestal kit piece. Figure 30: Thumbscrew locations 5.
Page 120: Powering Off The Server
4. Disconnect the power cords. The system is now without power. Removing the server from the rack To remove the server from an HPE, Compaq branded, Telco, or third-party rack: Powering off the server...
Page 121: Removing The Server From The Pedestal Kit
Procedure 1. Power off the server (Powering off the server on page 120). 2. Extend the server from the rack (Extending the server from the rack on page 117). 3. Disconnect the cabling and remove the server from the rack. For more information, see the documentation that ships with the rack mounting option.
Page 122 Figure 33: Removing the pedestal kit feet 2. Remove the pedestal side pieces by unscrewing the captive thumbscrews on the rear of the pedestal kit, and sliding the side pedestal kit pieces toward the back of the server. Removal and replacement procedures...
Page 123 Figure 34: Thumbscrew locations Figure 35: Removing the side piece 3. Release the locking tabs behind the top corners of the bezel cover and remove the component. Removal and replacement procedures...
Page 124: Access The Product Rear Panel
Figure 36: Removing the bezel cover 4. Remove the pedestal top piece. a. With the server still in the vertical position, look at the left side of the server (server bottom) to locate the lock release tab. b. Press the lock release tab on the pedestal top piece away from the chassis to unlock the pedestal top piece from the server.
Page 125: Cable Management Arm With Left-Hand Swing
Cable management arm with left-hand swing Procedure 1. Remove the cable arm retainer. 2. Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you might have to remove the cable management arm. To access the product rear panel components, open the cable management arm: Procedure 1.
Page 126: Removing And Replacing A Sas Hard Drive Blank
3. Remove the cables from the cable trough. 4. Remove the cable management arm. Removing and replacing a SAS hard drive blank CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open.
Page 127: Removing And Replacing A Power Supply Blank
CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Procedure 1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations. 2.
Page 128: Removing And Replacing A Hot-Swap Power Supply
Additional components, such as HDDs or PCIe cards, do not impact power redundancy. The server also supports power capping. Power capping operation can be observed through iLO 3. For more information, see the HPE Integrity iLO 3 Operations Guide. WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it.
Page 129: Removing And Replacing The Access Panel
WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. To replace the component, see Installing a hot-swappable power supply on page 45. Removing and replacing the access panel To remove the access panel see Removing the access panel on page 47.
Page 130: Removing And Replacing The Optical Drive
Removing and replacing the optical drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure 1. Power off the server (Powering off the server on page 120). 2.
Page 131: Removing And Replacing A Hot-Swap Fan
The optical drive cable routes beneath fan 2. Removing and replacing a hot-swap fan Six fans cool the server. The fans are all redundant, hot-swappable, and interchangeable. If one fan unit fails, then the other fans increase speed to compensate. The fan units are N+1 redundant, meaning that the server has six fan units, but can operate with five fan units running.
Page 132: Removing And Replacing The Power Supply Backplane
Procedure 1. Extend or remove the server from the rack (Removing the server from the rack on page 120 or Extending the server from the rack on page 117). 2. Remove the access panel (Removing and replacing the access panel on page 129). 3.
Page 133: Removing And Replacing The Hard Drive Backplane
To replace the component, reverse the removal procedure. Removing and replacing the hard drive backplane Procedure 1. Power off the server (Powering off the server on page 120). 2. Extend or remove the server from the rack (Removing the server from the rack on page 120) or Extending the server from the rack on page 117).
Page 134: Removing And Replacing The Pci Riser Cage
To replace the component, reverse the removal procedure. CAUTION: Carefully align the backplane center through-holes with the chassis mounting posts or you might damage components on the backplane. Removing and replacing the PCI riser cage To remove the component, see Removing the PCI riser cage on page 47. To replace the component, reverse the removal procedure.
Page 135: Removing And Replacing A Half-Length Expansion Board
3–slot PCIe riser 2–slot PCIe riser 4 — Full length, full height PCIe2 x16 (8, 4, 2, 1) PCIe2 x16 (8, 4, 2, 1) 5 — Low profile PCIe2 x8 (4, 2, 1) PCIe2 x16 (8, 4, 2, 1) 6 — Low profile PCIe2 x8 (4, 2, 1) —...
Page 136: Removing And Replacing A Full-Length Expansion Board
To replace the component, see Installing expansion boards on page 49. Removing and replacing a full-length expansion board Procedure 1. Power off the server (Powering off the server on page 120). 2. Extend the server from the rack (Extending the server from the rack on page 117). 3.
Page 137: Removing And Replacing The Cache Module
Removing and replacing the cache module NOTE: The cache module is required to enable the full feature firmware stack for RAID support, and certain levels of RAID support also require the super capacitor module and a Advanced Pack license key. To enable Advanced Pack licensing, see Adding a RAID Advanced Pack license key on page 160.
Page 138: Removing And Replacing The Super Capacitor Pack
To replace the component, reverse the removal procedure. CAUTION: To prevent damage to the cache module during installation, be sure the cache module is fully inserted before pressing down. Removing and replacing the super capacitor pack Procedure 1. Power off the server (Powering off the server on page 120). 2.
Page 139: Removing And Replacing The Processor Baffle
To replace the component, reverse the removal procedure. Removing and replacing the processor baffle CAUTION: To prevent damage to the server, never power on a server without a processor baffle or processor in each processor socket. The processor baffle is needed for proper system cooling. CAUTION: Immediately install a processor baffle in an empty processor socket.
Page 140: Removing And Replacing A Processor And Heat Sink Module
4. Pull the processor baffle straight up and out. To replace the processor baffle: • Line the processor baffle up with 4 load posts on each corner of the socket. • Guide the processor baffle straight down into place. Removing and replacing a processor and heat sink module The server processor subsystem supports one or two Quad-Core or eight–Core Itanium processors.
Page 141 CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. CAUTION: Removing a processor will cause the DIMM loading rules to change. See Memory configurations on page 51 and use the loading rules for two processors. If you do not perform these procedures, then any memory associated with the removed processor will not be seen by the system.
Page 142 7. Lift the processor and heat sink off of the socket, pulling straight up. 8. If the processor is not being replaced, install a processor baffle (Removing and replacing the processor baffle on page 139). CAUTION: To avoid damage to processor socket pins and ensure proper system cooling, install a processor baffle in an empty processor socket.
Page 143: Removing And Replacing Dimms
The replacement processor module is shipped from Hewlett Packard Enterprise without a heat sink. You will need to order and attach a heat sink to the processor module before installing them for repair. For more information on the installation procedure, see Installing a processor and heat sink module on page 56 .
Page 144 NOTE: You can access the memory riser boards without removing the airflow guides. Airflow guides are only required for memory riser slots 2 and 3. 5. Remove the DIMM. To replace the component, reverse the procedure. Ensure that you follow the memory loading order when you replace DIMMs.
Page 145: Removing And Replacing The Pdh Battery (System Battery)
Removing and replacing the PDH battery (system battery) If the server no longer automatically displays the correct date and time, you might have to replace the battery (see CRU list) that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Page 146: Removing And Replacing The Sid
NOTE: Hewlett Packard Enterprise recommends using ESD safe, non-conductive tweezers or a similar tool. To replace the component, reverse the removal procedure. IMPORTANT: Ensure that the new battery is fully seated and that all locking tabs are correctly engaged. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Page 147 To replace the component, reverse the removal procedure. If installing a replacement SID module: • Retain the SID bezel, the transparent light pipe, and the black rubber light pipe. • Install the transparent plastic light pipe onto the SID bezel. •...
Page 148 • Put the black rubber light pipe onto the plastic light pipe. • Install the SID board by securing it with the two screws. • Fasten the two hexagon screws on the front of SID bezel to the VGA port. Removal and replacement procedures...
Page 149: Removing And Replacing The Intrusion Switch Cable
• Install the component as described above. Removing and replacing the intrusion switch cable The intrusion switch screws face CPU 0. Procedure 1. Power off the server (Powering off the server on page 120). 2. Remove the access panel (Removing and replacing the access panel on page 129). 3.
Page 150: Removing And Replacing The System Board
To replace the component, reverse the removal procedure. Removing and replacing the system board IMPORTANT: If your system board has a TPM installed, you must order a new TPM when you order a replacement system board. Before replacing the system board, you must first back up the current TPM settings. See the HP-UX operating system documentation for more information.
Page 151 Remove the PCI riser cage (Removing and replacing the PCI riser cage). CAUTION: To prevent damage to the server or expansion boards, power off the server and remove all AC power cords before removing or installing the PCI riser cage. Remove all DIMMs risers (Removing and replacing DIMMs).
Page 152 18. Remove the rear retaining screw. 19. Loosen the two system board thumbscrews. 20. Remove the system board from the chassis by pushing it toward the front and then lifting it. 21. Remove four screws on the power supply cage, and remove power supply cage. Removal and replacement procedures...
Page 153 22. Loosen the screws of the processor cage, and remove the processor cage. 23. Remove the two memory riser assemblies. Removal and replacement procedures...
Page 154 24. Remove the seven screws on the main board to separate it from the sub pan. To migrate the processor to the spare system board: • Take the iLO label off the system board information label and place it over the iLO information pull tab on the front panel.
Page 155 • Install the access panel (Removing and replacing the access panel). • Install the power supplies (Removing and replacing a hot-swap power supply). • Power up the server. NOTE: Install all components with the same configuration that was used on the failed system board. CAUTION: Replacement system boards are shipped with the RAID controller in HBA mode by default.
Page 156: Raid Configuration And Other Utilities
RAID configuration and other utilities SAS disk setup Using the saupdate command The saupdate command is used to query or change the mode of the Smart Array P410i and Smart Array P411 controllers to HBA or RAID. Querying or changing modes is not supported for other controllers. The newly added commands to SAUPDATE are: •...
Page 157: Set Mode
Set mode IMPORTANT: If you are using HBA mode, do not install any disk that has previously been a part of a RAID volume into the system. Set mode is used to change the mode of the controller. If the controller is already in the required mode the following message appears: The controller at seg:bus:dev:funcis already in HBA|RAID mode.
Page 158: Updating The Firmware Using Saupdate
NOTE: Commands are not case-sensitive. Updating the firmware using saupdate Procedure 1. Download the firmware image file into the system UEFI partition. 2. Boot the system to the UEFI Shell and change directories to the UEFI partition. 3. Use the saupdate list to display all detected Smart Array controllers along with the active firmware versions, the identification information from this list is used to designate which controller is to be updated.
Page 159: Determining The Driver Id And Ctrl Id
Determining the Driver ID and CTRL ID Use the drvcfg utility and UEFI shell commands to find the Driver ID corresponding Ctrl ID for the SAS Host Bus Adapter. Procedure 1. At the UEFI shell, use the drivers command. 2. Find the SAS Host Bus Adapter in the list of drivers, and make a note of the Driver ID from the left column.
Page 160: Deleting A Logical Drive
Deleting a logical drive WARNING: Back up all necessary data before deleting the logical drive. When you delete a logical drive, data on the drive is not preserved. Procedure 1. At the ORCA main menu, select Delete Logical Drive. 2. Select a logical drive to be deleted. 3.
Page 161: Viewing Raid Advanced Pack License Keys
UEFI supports boot devices, uses a flat memory model, and hides platform and firmware details from the OS. NOTE: Unified UEFI Forum, Inc. defines the specification used to implement UEFI. POSSE is an HPE extension to UEFI, which provides a common user interface architecture to better serve Hewlett Packard Enterprise customers, service, and manufacturing.
Page 162: Uefi Shell And Hpe Posse Commands
UEFI shell and HPE POSSE commands For details on these commands, enter help command at the UEFI Shell prompt. Table 45: UEFI shell commands UEFI shell command Definition Displays the UEFI Shell command list or verbose command help alias Displays, creates, or deletes UEFI Shell aliases...
Page 163 UEFI shell command Definition dmem Displays the contents of memory dmpstore Displays, stores, and restores all UEFI NVRAM variables drivers Displays the UEFI driver list drvcfg Invokes the Driver Configuration Protocol drvdiag Invokes the Driver Diagnostics Protocol echo Controls batch file command echoing or displays a message edit Full screen editor for ASCII or UNICODE files eficompress...
Page 164 UEFI shell command Definition loadpcirom Loads a PCI Option ROM Displays a list of files and subdirectories in a directory Displays or defines mappings memconfig Set/View memory configuration settings memmap Displays the memory map mkdir Creates one or more directories Displays or modifies MEM/MMIO/IO/PCI/PCIE address space mode Displays or changes the console output device mode...
Page 165: Drive Paths In Uefi
UEFI shell command Definition smbiosview Displays SMBIOS information stall Stalls the processor for the specified number of microseconds tapeboot Boot from tape tftp Perform TFTP operation time Displays or changes the current system time timezone Displays or sets time zone information touch Updates filename timestamp with current system date and time type...
Page 166: Using The Boot Maintenance Manager
PcieRoot(0x30304352)/Pci(0x2,0x0)/ Pci(0x0,0x0) SAS(0x5000C500037688B9,0x0,0x1,NoTopolog 0,0,0,0x0) (HBA mode) Hard drive partition PcieRoot(0x30304352)/Pci(0x2,0x0)/ device path Pci(0x0,0x0)/ (Partition,Type,Sign Scsi(0x0,0x0) ature) /HD(1,GPT,27C34F01-9F1E-11DE-A0BB- AA000400FEFF) (RAID mode) PcieRoot(0x30304352)/Pci(0x2,0x0)/ Pci(0x0,0x0)/ SAS(0x5000C500037688B9,0x0,0x1,NoTopolog y,0,0,0, 0x0) )/HD (1,GPT,27C34F01-9F1E-11DE-A0BB- AA000400FEFF) (HBA mode) CD-ROM / DVD-ROM CDROM(Entry) PcieRoot(0x30304352)/Pci(0x1D,0x7)/ partition device path USB(0x3,0x0)/CDROM(0x1) NOTE: Everything after "Scsi"...
Page 167: Boot Options
Boot options The Boot Options menu contains the following options: • Add Boot Option • Delete Boot Option • Change Boot Order Add boot option Use this option to add items to the Boot Options list. To add a boot option: Boot options...
Page 168: Delete Boot Option
Procedure 1. Select a boot device type. 2. Use the File Explorer menu to locate the correct boot device. NOTE: File Explorer loads with the appropriate devices for the selected boot device. Delete boot option Use this option to remove boot options from the Boot Options list. Delete boot option...
Page 169: Change Boot Order
NOTE: This does not delete any files, applications or drivers from your server. To remove items from the boot list: Procedure 1. Press spacebar to toggle the checkbox for each boot options that you want to delete. 2. Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager.
Page 170: Driver Options
3. Press Enter when the item is in the desired position. 4. Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager. Driver options The Driver Options menu contains the following options: • Add Driver Option •...
Page 171: Delete Driver Option
Procedure 1. Select Add Driver Using File. 2. Use the File Explorer menu to locate the correct driver. Delete driver option Use this option to remove driver options. NOTE: This does not delete any files, applications or drivers from your server. To remove driver options: Delete driver option...
Page 172: Change Driver Order
Procedure 1. Press spacebar to toggle the checkbox for each driver that you want to delete. 2. Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager. Change driver order Use this option to change the load order of driver options. To change the driver load order: Procedure 1.
Page 173: Set Boot Next Value
Procedure 1. Select a boot device type. 2. Use the File Explorer menu to locate the correct driver or file. Set boot next value Use this option to run the selected boot option immediately upon entering the main Boot Manager menu. This option is useful for booting an option that only needs to be booted once, without changing any other setting in the main Boot Manager menu.
Page 174: Set Time Out Value
Set time out value Use this option to set the amount of time the server pauses before attempting to launch the first item in the Boot Options list. Interrupting the timeout during the countdown stops the Boot Manager from loading any boot options automatically.
Page 175: Ilo Mp
Access to the iLO MP can be restricted by user accounts. User accounts are password protected and provide a specific level of access to the server and MP commands. For more information regarding the iLO MP, see the HPE Integrity iLO 3 Operations Guide. http://www.hpe.com/info/integrity_servers-docs...
Page 176: Support And Other Resources
Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Support and other resources...
Page 177: Customer Self Repair
Remote support and Proactive Care information HPE Get Connected www.hpe.com/services/getconnected HPE Proactive Care services www.hpe.com/services/proactivecare HPE Proactive Care service: Supported products list www.hpe.com/services/proactivecaresupportedproducts HPE Proactive Care advanced service: Supported products list www.hpe.com/services/proactivecareadvancedsupportedproducts Proactive Care customer information Proactive Care central www.hpe.com/services/proactivecarecentral Proactive Care service activation www.hpe.com/services/proactivecarecentralgetstarted...
Page 178: Regulatory Information
Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

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