HPE Integrity rx2800 i2 series User's & Service Manual page 163

CAUTION:
To avoid damage to processor socket pins and ensure proper system cooling, install a processor
baffle in an empty processor socket.
To replace a processor that is not defective, reverse the removal procedure.
The replacement processor module is shipped from Hewlett Packard Enterprise without a heat sink. You
will need to order and attach a heat sink to the processor module before installing them for repair.
Refer to Installing a processor and heat sink module on page 69 for more information on the
installation procedure.
WARNING:
DO NOT SEPARATE THE HEATSINK FROM THE PROCESSOR MODULE.
Damage to the assembly will occur! Only Factory-Repair is authorized to separate assembly.
Return the assembly in the heatsink box using the processor's defective return label.
When the processor/heatsink assembly is removed from the server:
• Do NOT separate the heatsink from the processor.
• Place the intact processor/heatsink assembly, with the handle in the up position , into the
extra ESD bag provided in the heatsink box (if necessary re-use the ESD bag from the processor
box).
• To receive credit for both the processor and the heatsink:
◦ Package the processor/heatsink assembly into the
heatsink box.
◦ Place the paper work originally shipped with the processor in the heatsink box.
◦ Apply the processor defective return label to the heatsink box.
Global Customer Services and Support (GCSS) case coding recommendations:
• If the new processor/heatsink assembly is used – (solves the issue or is left in the server for any
reason) – return the defective assembly using the normal process; for example a part failure
code of 74, 75, etc...
• Once assembled, the parts cannot be returned as "Unused" .
In some scenarios assembled parts will not fix an issue, for example:
◦ The new assembly is removed and the original is re-installed in the server.
◦ The wrong speed processor or heatsink combination is assembled.
In these cases:
◦ Use the defective label (B label) from the processor box and apply to the heatsink box.
◦ Use a Parts Failure Code of "AI" on both parts.
Removal and replacement procedures 163