Returning Damaged Equipment - HPE Integrity rx2800 i2 series User's & Service Manual

Returning damaged equipment

If the equipment is damaged, immediately contact your Hewlett Packard Enterprise customer service
representative. The service representative initiates appropriate action through the transport carrier or the
factory and assists you in returning the equipment.
Unloading the server with a lifter
WARNING:
Use caution when using a lifter. Because of the weight of the server, to avoid injury, you must center
the server on the lifter forks before lifting it off the pallet.
NOTE:
Hewlett Packard Enterprise recommends that you follow your local guidelines when lifting
equipment.
Procedure
1. Unpack the server.
2. Unroll the bottom corrugated tray corresponding to the side on which the lifter is to be placed, and then
slide the server as close to that edge of the pallet as possible.
3. Break off any foam packaging that can prevent the lifter from being fully inserted under the server. Do
not remove the foam packaging from the corners of the server. This foam is required to elevate the
server and to enable the forks of the lifter to be placed under the server.
4. Insert the lifter forks under the server.
5. Carefully roll the lifter forward until it is fully positioned against the side of the server.
6. Slowly raise the server off the pallet until it clears the pallet cushions.
7. Carefully roll the lifter and server away from the pallet. Do not raise the server any higher than
necessary when moving it over to the rack.
24 Returning damaged equipment