Queue Statistics; Figure 145: Call Queue Statistics - Grandstream Networks UCM6202 User Manual

Queue Statistics

Along with call center features, users can also gather detailed call queue statistics allowing them to make better
changes/decision to manage better the call distribution and handling based on time, agent and queue.
To access call queue statistics, go to Web GUICall FeaturesCall Queue and click on "Call Queue Statistics",
the following page will be displayed:

Figure 145: Call Queue Statistics

Select the time interval along with the queue(s) and agent(s) to get detailed statistics, then press on which
information to be displayed (call distribution by agent, virtual queue distribution by hour...).
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UCM6200 Series User Manual