Page 1 Grandstream Networks, Inc. UCM6200 Series IP PBX User Manual...
Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Page 3: Gnu Gpl Information
GNU GPL INFORMATION UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download P a g e...
Page 4: Table Of Contents
Table of Content GNU GPL INFORMATION ................2 CHANGE LOG ..................21 Firmware Version 1.0.13.14......................... 21 Firmware Version 1.0.12.19......................... 21 Firmware Version 1.0.11.27 ......................... 22 Firmware Version 1.0.0.7 ........................23 WELCOME ....................24 PRODUCT OVERVIEW ................25 Technical Specifications ........................25 INSTALLATION ..................
Page 5 Concurrent Multi-User Login ......................45 Operation Log ..........................45 Change Password ........................47 Change binding Email........................48 Network Settings ..........................49 Basic Settings ..........................49 DHCP Client List ........................... 55 802.1X ............................56 Static Routes ..........................58 Port Forwarding ..........................60 OpenVPN ............................
Page 6 Global policy ..........................98 Global Templates ........................106 Model configuration ........................... 108 Model templates ......................... 108 Model Update ..........................110 Device Configuration .......................... 111 Create New Device ........................111 Manage Devices ......................... 112 Sample Application ..........................119 EXTENSIONS ..................124 Create new user ..........................124 Create new SIP extension ......................
Page 7 Inbound Rule Configurations ...................... 183 Inbound Route: Prepend Example ..................... 185 Inbound Route: Multiple Mode ....................186 FAX Intelligent Route ........................187 FAX with Two Media ........................188 Blacklist Configurations ......................188 CONFERENCE BRIDGE ................ 190 Conference Bridge Configurations ..................... 190 Join A Conference Call .......................
Page 8 EXTENSION GROUPS ................223 Configure Extension Groups ......................223 Using Extension Groups ........................223 PICKUP GROUPS .................. 225 Configure Pickup Groups ........................225 Configure Pickup Feature Code ......................225 MUSIC ON HOLD ................... 227 FAX/T.38 ....................230 Configure Fax/T.38 ..........................230 Sample Configuration to Receive Fax from PSTN Line ..............
Page 9 Active Calls Status ..........................255 Hang Up Active Calls ......................... 256 Call Monitor ............................256 CALL FEATURES .................. 258 Feature Codes ........................... 258 Call Recording ........................... 263 Call Park ............................263 Park A Call ..........................263 Retrieve The Parked Call ......................264 Enable Spy ............................
Page 10 Announcements Center Settings ....................283 Group Settings ..........................284 PMS ......................286 Basic Settings ............................ 286 Room Status ............................287 Wake Up Service ..........................288 Mini Bar.............................. 290 CRM ....................... 293 SugarCRM ............................293 Salesforce CRM ..........................294 STATUS AND REPORTING ..............297 PBX Status ............................
Page 11 No Local Firmware Servers ......................322 Backup ............................... 322 Backup/Restore .......................... 322 Data Sync ........................... 325 Restore Configuration from Backup File ..................326 Cleaner .............................. 326 Cleaner ............................326 USB/SD Card Files Cleanup ...................... 328 Reset and Reboot ..........................329 Syslog ..............................
Page 12 Table of Tables Table 1: Technical Specifications ........................25 Table 2: UCM6200 Equipment Packaging ......................28 Table 3: LCD Menu Options ..........................33 Table 4: UCM6202/UCM6204 LED Indicators ....................34 Table 5: UCM6208 LED Indicators ........................34 Table 6: User Management->Create New User ....................40 Table 7: Operation Log Column Header ......................
Page 13 Table 39: IAX Extension Configuration Parameters->Media ................131 Table 40: IAX Extension Configuration Parameters->Features ................ 132 Table 41: IAX Extension Configuration Parameters->Specific Time ..............134 Table 42: FXS Extension Configuration Parameters->Basic Settings .............. 134 Table 43: FXS Extension Configuration Parameters->Media ................135 Table 44: FXS Extension Configuration Parameters->Features ...............
Page 14 Table 80: Wakeup Service ..........................253 Table 81: UCM6200 Feature Codes ......................... 258 Table 82: Internal Options/General ........................265 Table 83: Internal Options/Jitter Buffer ......................269 Table 84: Internal Options/RTP Settings ......................269 Table 85: Internal Options/Payload ........................270 Table 86: Internal Options/PIN Group ....................... 271 Table 87: IAX Settings/General .........................
Page 15 Table of Figures Figure 1: UCM6202 Front View ........................... 28 Figure 2: UCM6202 Back View ........................... 29 Figure 3: UCM6204 Front View ........................... 29 Figure 4: UCM6204 Back View ........................... 30 Figure 5: UCM6208 Front View ........................... 31 Figure 6: UCM6208 Back View ........................... 31 Figure 7: UCM6204 Web GUI Login Page ......................
Page 16 Figure 39: Using Domain Name to Connect to UCM6200 .................. 65 Figure 40: Create New Firewall Rule ........................67 Figure 41: Configure Dynamic Defense ......................69 Figure 42: LDAP Server Configurations ......................71 Figure 43: Default LDAP Phonebook DN ......................71 Figure 44: Default LDAP Phonebook Attributes ....................
Page 17 Figure 80: Template Management ........................110 Figure 81: Upload Model Template Manually ..................... 111 Figure 82: Create New Device .......................... 112 Figure 83: Manage Devices ..........................112 Figure 84: Edit Device ............................113 Figure 85: Edit Customize Device Settings ....................... 115 Figure 86: Add P Value in Customize Device Settings ..................
Page 18 Figure 121: Blacklist Configuration Parameters....................188 Figure 122: Blacklist csv File..........................189 Figure 123: Conference ............................ 192 Figure 124: Conference Invitation From Web GUI .................... 193 Figure 125: Conference Recording ........................195 Figure 126: Conference Schedule ........................198 Figure 127: Black/White List ..........................202 Figure 128: Click on Prompt to Create IVR Prompt ..................
Page 19 Figure 162: Create New DISA........................... 242 Figure 163: Create New Event List ........................247 Figure 164: Create Dial by Name Group ......................249 Figure 165: Configure Extension First Name and Last Name ................250 Figure 166: Dial By Name Group In IVR Key Pressing Events ................ 251 Figure 167: Dial By Name Group In Inbound Rule ...................
Page 20 Figure 203: Trunk Status ........................... 297 Figure 204: Extension Status ..........................298 Figure 205: Queue Status ..........................300 Figure 206: Conference Room Status ......................300 Figure 207: UCM6204 Interfaces Status ......................301 Figure 208: Parking Lot Status ......................... 302 Figure 209: System Status->Storage Usage ....................305 Figure 210: System Status->Resource Usage ....................
Page 21 Figure 244: Traceroute ............................332 Figure 245: Troubleshooting Analog Trunks ..................... 332 Figure 246: A Key Dial-up FXO ......................... 333 Figure 247: Service Check ..........................333 Figure 248: Network Status..........................334 Figure 249: SSH Access ........................... 335 P a g e UCM6200 Series User Manual...
Page 22: Change Log
CHANGE LOG This section documents significant changes from previous versions of the UCM6200 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.13.14 • Added extension whitelist/blacklist for IVR dialing [Black/White List in IVR] •...
Page 23: Firmware Version 1.0.11.27
• Hotline ] Added Hotline support for FXS Extension [ • Added support for Separate Wakeup Service [ WAKEUP SERVICE ] • Added ability to provision phones from different network subnets using zero config [ Subnet Whitelist ] • SPEED DIAL ] One-key-dial is replaced by Speed Dial to support more than one digit [ •...
Page 24: Firmware Version 1.0.0.7
• Added range IP input support for dynamic defense white list [Dynamic Defense] • Added blacklist support for Fail2ban [Fail2ban] • Added ability to reboot device from zero config page [Discovery] • Added GXP1628B template for zero config [Model Update] •...
Page 25: Welcome
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. P a g e UCM6200 Series User Manual...
Page 26: Product Overview
PRODUCT OVERVIEW Technical Specifications Table 1: Technical Specifications Interfaces 2 ports (both with lifeline capability in case of power outage) Analog Telephone FXS Ports • UCM6202: 2 ports • PSTN Line FXO Ports UCM6204: 4 ports • UCM6208: 8 ports •...
Page 27 • Output: 12VDC, 1.5A Universal Power Supply • Input: 100-240VAC, 50-60Hz • UCM6202/6204: 226mm (L) x 155mm (W) x 34.5mm (H) Dimensions • UCM6208: 440mm (L) x 185mm (W) x 44mm (H) • Operating: 32 - 104 F / 0 - 40 C, 10-90% (non-condensing) Environmental •...
Page 28 • FCC: Part 15 (CFR 47) Class B, Part 68 • CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1, TBR21, RoHS Compliance • A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS 60950, AS/ACIF S002 and ITU-T K.21 (Basic Level) •...
Page 29: Installation
INSTALLATION Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6200 series. Equipment Packaging Table 2: UCM6200 Equipment Packaging Main Case Yes (1) Power Adaptor...
Page 30: Connect The Ucm6204
Figure 2: UCM6202 Back View To set up the UCM6202, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6202. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3.
Page 31: Connect The Ucm6208
Figure 4: UCM6204 Back View To set up the UCM6204, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6204. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3.
Page 32: Safety Compliances
8 x FXO Port LED Indicators USB Port Navigation Keys SD Card Slot 2 x FXS Port Figure 5: UCM6208 Front View Wan Port LAN Port Wan Port DC 12 V Reset Ground Figure 6: UCM6208 Back View Safety Compliances The UCM6200 series IP PBX complies with FCC/CE and various safety standards.
Page 33: Getting Started
GETTING STARTED The UCM6200 series provides LCD interface, LED indication and web GUI configuration interface. • The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration. • The LED indication at the front of the device provides interface connection and activity status.
Page 34 Table 3: LCD Menu Options • Critical Events View Events • Other Events • Hardware: Hardware version number • Software: Software version number • P/N: Part number Device Info • WAN MAC: WAN side MAC address • LAN MAC: LAN side MAC address •...
Page 35: Use The Led Indicators
factory testing purpose which verifies the hardware connection inside the device. The diagnostic result will display in the LCD after the test is done. • Protocol: Web access protocol. HTTP or HTTPS. By default, it's HTTPS Web Info • Port: Web access port number. By default it's 8089 •...
Page 36: Figure 7: Ucm6204 Web Gui Login Page
Figure 7: UCM6204 Web GUI Login Page To access the Web GUI: 1. Connect the computer to the same network as the UCM6200. 2. Ensure the device is properly powered up and shows its IP address on the LCD. 3. Open a Web browser on the computer and enter the web GUI URL in the following format: http(s)://IP-Address:Port where the IP-Address is the IP address displayed on the UCM6200 LCD.
Page 37: Setup Wizard
-------------------------------------------------------------------------------------------------------------------------------------------- Note: By default, the UCM6200 has "Redirect From Port 80" enabled. Therefore, if users type in the UCM6200 IP address in the web browser, the web page will be automatically redirected to the page using HTTPS and port 8089. For example, if the LCD shows 192.168.40.167, please enter 192.168.40.167 in your web browser and the web page will be redirected to: https://192.168.40.167:8089 The option "Redirect From Port 80"...
Page 38: Web Gui Configurations
During the wizard, the user can quit the setup wizard at any time to start over with manual configuration. At the last step of the wizard, the user will be provided with summary for review, before the configuration is loaded. Once the setup is completed, the system is ready to go.
Page 39: Save And Apply Changes
Save And Apply Changes Click on "Save" button after configuring the web GUI options in one page. After saving all the changes, make sure click on "Apply Changes" button on the upper right of the web page to submit all the changes. If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device.
Page 40: System Settings
SYSTEM SETTINGS This section explains configurations for system-wide parameters on the UCM6200. System settings are under “Settings” tag on UCM6200 web GUI. System settings include User Management, Network Settings, Firewall, Change Password, LDAP server, HTTP server, Email settings, Time Settings, NTP Server, Recordings Storage and Login Timeout settings.
Page 41: Table 6: User Management->Create New User
Figure 11: Create New User Table 6: User Management->Create New User Configure a username to identify the user which will be required in web UI login. User Name Letters, digits and underscore are allowed in the user name. Configure a password for this user which will be required in web UI login. Letters, User Password digits and underscore are allowed.
Page 42: Custom Privilege
Figure 12: User Management – New Users Custom Privilege Four privilege levels are supported: • Super Administrator This is the highest privilege. Super Admin can access all pages on UCM6200 web GUI, change configuration for all options and execute all the operations. Super Admin can create, edit and delete one or more users with “Admin”...
Page 43: Figure 13: General User
The SuperAdmin user can click on on the “General_User” in order to enable/disable the custom privilege of deleting their own recording files in user level login. Figure 13: General User • Custom Privilege The Super Admin user can create users with different privileges. 8 modules are available for privilege customization.
Page 44: User Portal
Figure 14: Create New custom Privilege Log in UCM6200 as super admin and go to Settings->User Management->Custom Privilege, create privilege with customized available modules. To assign custom privilege to a sub-admin, navigate to UCM webUI->Settings->User Management-> User Information->Create New User/Edit Users, select the custom privilege from “Privilege” option. User Portal The user could log in web UI user portal using the extension number and password.
Page 45: Figure 15: Edit User Information By Super Admin
Figure 15: Edit User Information by Super Admin The following figure shows an example of login page using extension number 1000 as the username. Figure 16: User Portal Login After login, the web UI displays is shown as below. P a g e UCM6200 Series User Manual...
Page 46: Concurrent Multi-User Login
Figure 17: User Portal Layout For the configuration parameter information in each page, please refer to [Table 6: User Management->Create for options in User Portal->Basic Information->User Information page; please refer to New User] for options in User Portal->Basic Information->Extension page; please refer to for User [EXTENSIONS] [CDR]...
Page 47: Table 7: Operation Log Column Header
Figure 19: Operation Logs The operation log can be sorted and filtered for easy access. Click on the header of each column to sort. For example, clicking on "Date" will sort the logs according to operation date and time. Clicking on "Date" again will reverse the order.
Page 48: Change Password
Figure 20: Operation Logs Filter The above figure shows an example that operations made by user “support” on device with IP 192.168.40.173 from 2014-11-01 00:00 to 2014-11-06 15:38 are filtered out and displayed. To delete operation logs, users can perform filtering first and then click on delete the filtered result of operation logs.
Page 49: Change Binding Email
Figure 21 : Change Password Enter the Old Password for UCM6200 Enter Old Password Enter New Password Enter the New Password for UCM6200 Retype New Retype the New Password for UCM6200 Password Configure the Email address for UCM6200. In case login credential is lost, Email Email Address address is used to retrieve login credential Change binding Email...
Page 50: Network Settings
Table 8: Change Binding Email option Enter the password Enter the current login user credential for UCM6200 of the account Email Address Email Address is used to retrieve password when password is lost Network Settings After successfully connecting the UCM6200 to the network for the first time, users could login the Web GUI and go to Settings->Network Settings to configure the network parameters for the device.
Page 51 DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is 0.0.0.0. DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE.
Page 52 Value LAN 1 / LAN 2 (when Method is set to "Dual") If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 Default (mapped to UCM6202 WAN port) or LAN 2 (mapped to UCM6202 LAN port) and then Interface configure network settings for LAN 1/LAN 2.
Page 53 Allow IP Configure starting IP address assigned by the DHCP prefix and DHCP prefixlen. Address From Allow IP Configure the ending IP address assigned by the DHCP Prefix and DHCP prefixlen. Address To Default IP Configure the lease time(in second) of the IP address. Lease Time LAN (when Method is set to "Switch") IP Method...
Page 54: Figure 23: Ucm6200 Network Interface Method: Route
Figure 23: UCM6200 Network Interface Method: Route • Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. P a g e UCM6200 Series User Manual...
Page 55: Figure 24: Ucm6200 Network Interface Method: Switch
Figure 24: UCM6200 Network Interface Method: Switch • Method: Dual Both WAN port and LAN port are used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. P a g e UCM6200 Series User Manual...
Page 56: Dhcp Client List
Figure 25: UCM6200 Network Interface Method: Dual DHCP Client List This feature can bind MAC to IP addresses on the LAN port when UCM6200 is set to Route mode. When devices receive IP addresses from LAN port, they will be listed on the webUI under “Settings > Network Settings >...
Page 57: Figure 27: Add Mac Address Bind
Figure 27: Add MAC Address Bind User needs to set the device MAC address and the IP that will be bound to it (the IP address needs to be within the UCM6200 DHCP range). In order to bind a batch of listed MAC addresses, user needs to check first the MAC addresses to bind and click .
Page 58: Table 10: Ucm6200 Network Settings->802.1X
Figure 29: UCM6200 Using 802.1X as Client Figure 30: UCM6200 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6200. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server.
Page 59: Static Routes
802.1X Client Select 802.1X client certificate from local PC and then upload. Certificate Static Routes The UCM6200 provides users static routing capability that allows the device to use manually configured routes, rather than information only from dynamic routing or gateway configured in the UCM6200 web GUI->Network Settings->Basic Settings to forward traffic.
Page 60: Figure 31: Ucm6204 Static Route Sample
Static routes configuration can be reset from LCD menu->Network Menu. The following diagram shows a sample application of static route usage on UCM6204. Figure 31: UCM6204 Static Route Sample The network topology of the above diagram is as below: • Network 192.168.69.0 has IP phones registered to UCM6204 LAN 1 address •...
Page 61: Port Forwarding
Figure 32: UCM6204 Static Route Configuration Port Forwarding The UCM network interface supports router function which provides users the ability to do port forwarding. If LAN mode is set to "Route" under web GUI->Settings->Network Settings->Basic Settings page, port forwarding is available for configuration. The port forwarding configuration is under web GUI->Settings->Network Settings->Port Forwarding page.
Page 62: Figure 33: Create New Port Forwarding
Select protocol type "UDP Only", "TCP Only" or "TCP/UDP" for the forwarding in Protocol Type the selected port. The default setting is "UDP Only". The following figures demonstrate a port forwarding example to provide phone’s web UI access to public side. •...
Page 63: Openvpn
Figure 34: UCM6200 Port Forwarding Configuration This will allow users to access the GXP2160 web UI from public side, by typing in address “1.1.1.1:8088”. Figure 35: GXP2160 Web Access Using UCM6202 Port Forwarding OpenVPN Open VPN settings allow the users to configure UCM6200 to use VPN features Table 13: UCM6200 Settings ->...
Page 64: Ddns Settings
Specify the protocol user, user should use the same settings as used on the Server Protocol server Use the same setting as used on the server. Device Mode Dev TUN: Create a routed IP tunnel. Dev TAP: Create an Ethernet tunnel. User Compress tunnel packets using the LZO algorithm on the VPN link.
Page 65: Figure 37: Register Domain Name On Noip.com
• dydns.org • noip.com • freedns.afraid.org • zoneedit.com • oray.net Here is an example of using noip.com for DDNS. 1. Register domain in DDNS service provider. Please note the UCM6200 needs to have public IP access. Figure 37: Register Domain Name on noip.com 2.
Page 66: Firewall
3. Now you can use domain name instead of IP address to connect to the UCM6200 web UI. Figure 39: Using Domain Name to Connect to UCM6200 Firewall The UCM6200 provides users firewall configurations to prevent certain malicious attack to the UCM6200 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose.
Page 67: Table 14: Ucm6200 Firewall->Static Defense->Current Service
Table 14: UCM6200 Firewall->Static Defense->Current Service Port Process Type Protocol or Service 7777 Asterisk tcp/IPv4 Slapd tcp/IPv4 LDAP 2000 Asterisk tcp/IPv4 SCCP Dropbear tcp/IPv4 Lighthttpd tcp/IPv4 HTTP 8089 Lighthttpd tcp/IPv4 HTTPS Opentftpd udp/IPv4 TFTP 9090 Asterisk udp/IPv4 6060 zero_config udp/IPv4 UCM6200 zero_config service 5060 Asterisk...
Page 68: Table 16: Firewall Rule Settings
Figure 40: Create New Firewall Rule Table 16: Firewall Rule Settings Specify the Firewall rule name to identify the firewall rule. Rule Name Select the action for the Firewall to perform. • ACCEPT Action • REJECT • DROP Select the traffic type. •...
Page 69: Dynamic Defense
• Click on to edit the rule • Click on to delete the rule Dynamic Defense Dynamic defense is supported on the UCM6200 series. It can blacklist hosts dynamically when the LAN mode is set to "Route" under web GUI->Settings->Network Settings->Basic Settings page. If enabled, the traffic coming into the UCM6200 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device.
Page 70: Fail2Ban
Figure 41: Configure Dynamic Defense Fail2ban Fail2Ban feature on the UCM6200 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within "Max Retry Duration", the UCM6200 will take action to forbid the host for certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks to the PBX system.
Page 71: Ldap Server
is supported. Configure the number of authentication failures during "Max Retry Duration" before MaxRetry the host is banned. The default setting is 10. Please make sure this option is properly configured as it will override the "MaxRetry" value under "Global Settings". Blacklist Black List Users will be able to view the IPs that have been blocked by UCM...
Page 72: Figure 42: Ldap Server Configurations
Figure 42: LDAP Server Configurations The UCM6200 LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.
Page 73: Ldap Phonebook
Figure 44: Default LDAP Phonebook Attributes LDAP Phonebook Users could use the default phonebook, edit the default phonebook, add new phonebook, import phonebook on the LDAP server as well as export phonebook from the LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com"...
Page 74: Figure 46: Add Ldap Phonebook
• Add new phonebook A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. Figure 46: Add LDAP Phonebook Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if configuring "Phonebook Prefix"...
Page 75: Figure 48: Import Phonebook
Click on “Import Phonebook” and a dialog will prompt as shown in the figure below. Figure 48: Import Phonebook The file to be imported must be a CSV file with UTF-8 encoding. Users can open the CSV file with Notepad and save it with UTF-8 encoding.
Page 76: Ldap Client Configurations
Figure 50: LDAP Phonebook After Import As the default LDAP phonebook with DN “ou=pbx,dc=pbx,dc=com” cannot be edited or deleted in LDAP phonebook section, users cannot import contacts with Phonebook DN field “pbx” if existed in the CSV file. • Export phonebook to your computer from UCM6200 LDAP server Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook”...
Page 77: Figure 52: Ldap Client Configurations
Password: “LDAP server login password” Filter: (|(CallerIDName=%)(AccountNumber=%)) Port: 389 The following figure gives a sample configuration for UCM6200 acting as a LDAP client. Figure 52: LDAP Client Configurations To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6200 Base DN: dc=pbx,dc=com User Name: Please leave this field empty...
Page 78: Http Server
Figure 53: GXP2200 LDAP Phonebook Configuration HTTP Server The UCM6200 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE, Mozilla Firefox and Google Chrome.
Page 79: Email Settings
Enable or disable redirect from port 80. On the PBX, the default access protocol is HTTPS and the default port number is 8089. When this option Redirect From Port 80 is enabled, the access using HTTP with Port 80 will be redirected to HTTPS with Port 8089.
Page 80: Email Templates
The following figure shows a sample Email setting on the UCM6200, assuming the Email is using smtp.gmail.com as the SMTP server. Figure 54: UCM6200 Email Settings Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the UCM6200.
Page 81: Email Send Log
To configure the email template, simply click the button under Options column, and edit the template as desired. Figure 56: Conference Schedule Template Email Send Log Under UCM web UI->Settings->Email Settings->Email Send Log, users could search, filter and check whether the Email is sent out successfully or not.
Page 82: Time Settings
Table 21: Email Log Field Description Enter the start time for filter Start Time End Time Enter the end time for filter Receivers Enter the email recipient, while searching for multiple recipients, please separate then with comma and no spaces. Send Result Enter the status of the send result to filter with Enter the email code to filter with...
Page 83: Table 22: Time Auto Updating
----------------------------------------------------------------------------------------------------------------------------- --------------- Note: The configurations under Web GUI->Settings->Time Settings->Time Auto Updating page require reboot to take effect. Please consider configuring auto time updating related changes when setting up the UCM6200 for the first time to avoid service interrupt after installation and deployment in production. ----------------------------------------------------------------------------------------------------------------------------- --------------- Table 22: Time Auto Updating Specify the URL or IP address of the NTP server for the UCM6200 to...
Page 84: Set Time Manually
The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday…). Normally 1, 2, 3, 4 are used. If 5 is used, it means the last iteration of the weekday. The 3rd number indicates weekday: 0,1,2,..,6 ( for Sun, Mon, Tues, ... ,Sat).
Page 85: Table 23: Create New Office Time
Figure 60: Create New Office Time Table 23: Create New Office Time Start Time Configure the start time for office hour. End Time Configure the end time for office hour Week Select the work days in one week. Check this options to show advanced options. Once selected, please Show Advanced Options specify "Month"...
Page 86: Holiday
Figure 61: Settings->Time Settings->Office Time • Click on to edit the office time. • Click on to delete the office time. • Click on "Delete Selected Office Times" to delete multiple selected office times at once. Holiday On the UCM6200, the system administrator can define "holiday", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule.
Page 87: Figure 63: Settings->Time Settings->Holiday
Name Specify the holiday name to identify this holiday. Holiday Memo Create a note for the holiday. Month Select the month for the holiday. Select the day for the holiday. Check this option to show advanced options. If selected, please specify Show Advanced Options the days as holiday in one week below.
Page 88: Ntp Server
NTP Server The UCM6200 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6200 as the NTP server, set "Enable NTP server" to "Yes" under web GUI->Settings->NTP Server. On the client side, point the NTP server address to the UCM6200 IP address or host name to use the UCM6200 as the NTP server.
Page 89: Figure 65: Recordings Storage Prompt Information
Once “USB Disk” or “SD Card” is selected, click on “OK”. The user will be prompted to confirm to copy the local files to the external storage device. Figure 65: Recordings Storage Prompt Information Click on “OK” to continue. The users will be prompted a new dialog to select the categories for the files to be copied over.
Page 90: Login Settings
Login Settings After the user logs in the UCM6200 web UI, the user will be automatically logged out after certain timeout, or he/she can be banned for a specific period if the login timeout is exceeded. Those values can be specified under UCM6200 web GUI->Settings->Login Timeout Settings page.
Page 91: Google Service Settings Support
Google Service Settings Support UCM6200 now supports Google OAuth 2.0 authentication. This feature is used for supporting UCM6200 conference scheduling system. Once OAuth 2.0 is enabled, UCM6200 conference system can access Google calendar to schedule or update conference. Google Service Settings can be found under web GUI-> Settings-> Google Service Settings-> Google Service Settings.
Page 92: Figure 69: Google Service->New Project
Figure 69: Google Service->New Project 2. Enable Calendar API from API Library. 3. Click “Credentials” on the left drop down menu to create new OAuth2.0 login credentials. Figure 70: Google Service->Create New Credential 4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5.
Page 93: Figure 71: Google Service->Oauth2.0 Login
Figure 71: Google Service->OAuth2.0 Login 6. Now UCM6200 is connected with Google Service. You can also configure the Status update, which refresh automatically your Google Calendar with the configured time (m). Note: Zero means disable. P a g e UCM6200 Series User Manual...
Page 94: Provisioning
PROVISIONING Overview Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM6200 provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it within LAN area.
Page 95: Auto Provisioning Settings
Figure 72: Zero Config Configuration Architecture for End Point Device The configuration options in model layer and device layer have all the option in global layers already, i.e., the options in global layer is a subset of the options in model layer and device layer. If an option is set in all three layers with different values, the highest layer value will override the value in lower layer.
Page 96: Figure 73: Ucm6200 Zero Config
Figure 73: UCM6200 Zero Config • SIP SUBSCRIBE When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6200 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6200 and take the new configuration.
Page 97: Table 25: Auto Provision Settings
Figure 74: Auto Provision Settings Table 25: Auto Provision Settings Enable or disable the zero config feature on the PBX. The default setting Enable Zero Config is enabled. By default, this is disabled. If disabled, when SIP device boots up, the UCM6200 will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the UCM6200.
Page 98: Discovery
defined in web UI->PBX->Internal Options->General page->Extension Preference section: "Auto Provision Extensions". If enabled, the extension list will be sent out to the device after receiving the device's request. This feature is for the GXP series phones that support Enable Pick Extension selecting extension to be provisioned via phone's LCD.
Page 99: Global Configuration
Figure 75: Auto Discover The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit /Delete /Update /Reboot /Access Device WebGUI) are displayed in the list. Figure 76: Discovered Devices Global configuration Global policy...
Page 100: Table 26: Global Policy Parameters->Localization
• Global Templates configuration has higher priority to Global Policy configuration. Global Policy can be accessed in web GUI->PBX->Zero Config->Global Policy page. On the top of the configuration table, users can select category in the "Options" dropdown list to quickly navigate to the category. The categories are: •...
Page 101: Table 27: Global Policy Parameters->Phone Settings
LCD. Configure the URL or IP address of the NTP server. The SIP end device may NTP Server obtain the date and time from the server. Time Zone Configure the time zone used on the SIP end device. Table 27: Global Policy Parameters->Phone Settings Default Call Settings Configure the default dial plan rule.
Page 102: Table 28: Global Policy Parameters->Contact List
General Settings Configure call progress tones including ring tone, dial tone, second dial tone, message waiting tone, ring back tone, call waiting tone, busy tone and reorder tone using the following syntax: f1=val, f2=val[, c=on1/ off1[- on2/ off2[- on3/ off3]]]; •...
Page 103 search result. Example: • • cn sn description Specify the "number" attributes of each record which are returned in the LDAP search result. Example: Number Attribute • telephoneNumber • telephoneNumber Mobile Configure the entry information to be shown on phone's LCD. Up to 3 fields can be displayed.
Page 104: Table 29: Global Policy Parameters->Maintenance
Remove manually-edited If set to "Yes", when XML phonebook is downloaded, the entries added manually will be automatically removed. entries on download Table 29: Global Policy Parameters->Maintenance Upgrade and Provision Firmware source via ZeroConfig provisioning could a URL for external server address, local UCM directory or USB media if plugged in to the UCM6200.
Page 105: Table 30: Global Policy Parameters->Network Settings
detected. Users can select automatic upgrading by day, by week or by minute. • By week Once selected, specify the day of the week to check HTTP/TFTP server for firmware upgrades or configuration files changes. • By day Once selected, specify the hour of the day to check the HTTP/TFTP server for firmware upgrades or configuration files changes.
Page 106: Table 31: Global Policy Parameters->Customization
Serv or MPLS. Valid range is 0-63. Layer 2 QoS Tag Assign the VLAN Tag of the Layer 2 QoS packets. Valid range is 0 -4095. Layer 2 QoS Priority Assign the priority value of the Layer 2 QoS packets. Valid range is 0-7. Value Configure the IP address or Domain name of the STUN server.
Page 107: Global Templates
• File If "URL" is selected as source, specify the URL of the wallpaper file. If "Local UCM Server" is selected as source, click to upload wallpaper file to the UCM6200. Global Templates Global Templates can be accessed in web GUI->PBX->Zero Config->Global Templates. Users can create multiple global templates with different sets of configurations and save the templates.
Page 108: Figure 78: Edit Global Template
Figure 78: Edit Global Template The added options will show in the list. Users can then enter or select value for each option to be used in the global template. On the left side of each added option, users can click on to remove this option from the template.
Page 109: Model Configuration
• Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected templates. Model configuration Model templates Model layer configuration allows users to apply model-specific configurations to different devices. Users could create/edit/delete a model template by accessing web GUI, page PBX->Zero Config->Model Templates. If multiple model templates are created and enabled, when the user configures the device in Edit Device dialog- >Advanced Settings, the user can select to use one of the model template for the device.
Page 110: Figure 79: Edit Model Template
Once added, the option will be shown in the list below. On the left side of each option, users can click on to remove this option from the model template. On the right side of each option, users can click on reset the option to the default value.
Page 111: Model Update
• Click on to delete the model template or click on “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. Model Update UCM6200 zero config feature supports provisioning all models of Grandstream SIP end devices.
Page 112: Device Configuration
is needed for manual uploading. Figure 81: Upload Model Template Manually Device Configuration On web GUI, page PBX->Zero Config->Zero Config, users could create new device, delete existing device(s), make special configuration for a single device, or send NOTIFY to existing device(s). Create New Device Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM6200.
Page 113: Manage Devices
Figure 82: Create New Device Manage Devices The device manually created or discovered from Auto Discover will be listed in the web UI->PBX->Zero Config- >Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model and etc. Figure 83: Manage Devices •...
Page 114: Figure 84: Edit Device
A new dialog will be displayed for the users to configure “Basic” settings and “Advanced” settings. “Basic” settings have the same configurations as displayed when manually creating a new device, i.e., account, line key and MPK settings; “Advanced” settings allow users to configure more details in a five-level structure. Figure 84: Edit Device A preview of the “Advanced”...
Page 115 Select a global template to be used for the device and click on to add. Multiple global templates can be selected and users can arrange the priority by adjusting orders via . All the selected global templates will take effect. If the same option exists on multiple selected global templates, the value in the template with higher priority will override the one in the template with lower priority.
Page 116: Figure 85: Edit Customize Device Settings
Figure 85: Edit Customize Device Settings Scroll down in the dialog to view and edit the device-specific options. If the users would like to add more options which are not in the pre-defined list, click on “Add New Field” to add a P value number and the value to the configuration.
Page 117: Figure 86: Add P Value In Customize Device Settings
Figure 86: Add P Value in Customize Device Settings • Select multiple devices that need to be modified and then click on to batch modify devices. If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify.
Page 118: Figure 87: Modify Selected Devices - Same Model
Figure 87: Modify Selected Devices - Same Model If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level.
Page 119: Figure 88: Modify Selected Devices - Different Models
Figure 88: Modify Selected Devices - Different Models ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: Performing batch operation will override all the existing device configuration on the page. ----------------------------------------------------------------------------------------------------------------------------- --------------- After the above configurations, save the changes and go back to web UI->PBX->Zero Config->Zero Config page.
Page 120: Sample Application
Figure 89: Device List in Zero Config In this web page, users can also click on “Reset All Extensions” to reset the extensions of all the devices. Sample Application Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor.
Page 121: Figure 90: Zero Config Sample - Global Policy
Figure 90: Zero Config Sample - Global Policy 3. Go to web GUI->PBX->Zero Config->Model Templates, create a new model template “English Support Template” for GXP2140. Add option “Language” and set it to “English”. Then select the option “Default Model Template” to make it the default model template. 4.
Page 122: Figure 91: Zero Config Sample - Device Preview 1
7. For each of the 5 phones used by English speaking customer support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. Users will see the English support template is applied since this is the default model template. A preview of the device settings will be listed on the right side.
Page 123: Figure 92: Zero Config Sample - Device Preview 2
Figure 92: Zero Config Sample - Device Preview 2 “ ○ Select “Spanish Support Template” in Model Template”. The preview of the device settings is displayed on the right side and we can see the language is set to “Español” since Model Template has the higher priority for the option “Language”, which overrides the value configured in default model template.
Page 124: Figure 93: Zero Config Sample - Device Preview 3
Figure 93: Zero Config Sample - Device Preview 3 10. Click on “Apply Changes” to apply saved changes. 11. On the web UI->PBX->Zero Config->Zero Config page, click on to send NOTIFY to trigger the device to download config file from UCM6200. Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6200.
Page 125: Extensions
EXTENSIONS Create new user Create new SIP extension To manually create new SIP user, go to Web GUI->PBX->Basic/Call Routes->Extensions. Click on "Create New User"->"Create New SIP Extension" and a new dialog window will show for users to fill in the extension information.
Page 126: Table 34: Sip Extension Configuration Parameters->Basic Settings
Table 34: SIP Extension Configuration Parameters->Basic Settings General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this user. CallerID Number Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider.
Page 127: Table 35: Sip Extension Configuration Parameters->Media
>Internal Options->Language. The dropdown list shows all the current available voice prompt languages on the UCM6200. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under web UI- >PBX->Internal Options->Language. Concurrent The maximum endpoints which can be registered into this extension. For security Registrations concerns, the default value is 1.
Page 128: Table 36: Sip Extension Configuration Parameters->Features
• None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under web UI->PBX->Internal Options->Fax/T.38.
Page 129 period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page Settings->Time Settings- >Office Time/Holiday page. Configure the Call Forward Busy target number. If not configured, the Call Forward Call Forward Busy Busy feature is deactivated.
Page 130 channel. In other words, this number serves as the maximum number of CC requests this channel is allowed to make. The minimum value is 1. Configure the maximum number of monitor structures which may be created for this device. In other words, this number tells how many callers may request CC services CC Max Monitors for a specific device at one time.
Page 131: Create New Iax Extension
Dial Trunk Configure personal password when making outbound calls via trunk. Password Support Hot- If enabled, SIP Password will accept only alphabet characters and digits. Auth ID will be changed to the same as Extension. Desking Mode Enable LDAP If enabled, the extension will be added to LDAP Phonebook PBX list. Enable WebRTC Enable registration and call from WebRTC.
Page 132: Table 39: Iax Extension Configuration Parameters->Media
Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default Permission setting is "Internal".
Page 133: Table 40: Iax Extension Configuration Parameters->Features
Configure to enable/disable requiring call token. If set to "Auto", it might lock out users Require Call who depend on backward compatibility when peer authentication credentials are Token shared between physical endpoints. The default setting is "Yes". Enable SRTP for the call. The default setting is disabled. SRTP Select Fax Mode.
Page 134 Call Forward No Configure the Call Forward No Answer target number. If not configured, the Call Answer Forward No Answer feature is deactivated. The default setting is deactivated. Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday”...
Page 135: Create New Fxs Extension
If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device. Enable automatic recording for the calls using this extension. The default setting is disabled. The recording files can be accessed under web GUI->CDR->Recording Auto Record Files.
Page 136: Table 43: Fxs Extension Configuration Parameters->Media
provider. Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". Permission Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls using this rule.
Page 137: Table 44: Fxs Extension Configuration Parameters->Features
Configure the RX gain for the receiving channel of analog FXS port. The valid range RX Gain is -30dB to +6dB. The default setting is 0. Configure the TX gain for the transmitting channel of analog FXS port. The valid range TX Gain is -30dB to +6dB.
Page 138 Unconditional Forward Unconditional feature is deactivated. The default setting is deactivated. Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: •...
Page 139 Simultaneously extension. If a register trunk is used for outbound, the register number will be used to be displayed for the external number as caller ID number. Set the external number to be rang simultaneously. ‘-’ is the connection character External Number which will be ignored.
Page 140: Batch Add Extensions
on hold. Call Duration Limit Configure the maximum duration of call-blocking. Table 45: FXS Extension Configuration Parameters->Specific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension. Batch Add Extensions Batch Add SIP Extensions In order to add multiple SIP extensions, BATCH add can be used to create standardized SIP extension accounts.
Page 141 to use this password for security purpose. • Use Extension as Password. • Enter a password to be used on all the extensions in the batch. Configure CallerID Number when adding Batch Extensions. • Use Extension as Number Users can choose to use the extension number as CallerID CallerID Number •...
Page 142 media routing. The default setting is "No". Select DTMF mode for the user to send DTMF. The default setting is "RFC2833". If "Info" is selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit DTMF Mode codec PCMU and PCMA are required. When "Auto" is selected, RFC2833 will be used if offered, otherwise "Inband"...
Page 143: Batch Add Iax Extensions
PCMA, GSM, AAL2-G.726-32, G.722, G.729, G.723, Ilbc, ADPCM, LPC10, H.264, H.263, H.263p and VP8. Batch Add IAX Extensions Under Web GUI->PBX->Basic/Call Routes->Extensions, click on “Batch Add Extensions”->”Batch Add IAX Extensions”. Table 47: Batch Add IAX Extension Parameters General Start Extension Configure the starting extension number of the batch of extensions to be added.
Page 144 Enable automatic recording for the calls using this extension. The default setting is Auto Record disabled. The recording files can be accessed under web GUI->CDR->Recording Files. Skip Voicemail When user dials voicemail code, the password verification IVR is skipped. If enabled, Password this would allow one-button voicemail access.
Page 145: Search And Edit Extension
PCMA, GSM, AAL2-G.726-32, G.722, G.729, G.723, iLBC, ADPCM, LPC10, H.264, H.263, H.263p and VP8. Search and Edit Extension All the UCM6200 extensions are listed under Web GUI->PBX->Basic/Call Routes->Extensions, with status, Extension, CallerID Name, Technology (SIP, IAX and FXS), IP and Port. Each extension has a checkbox for users to "Modify Selected Extensions"...
Page 146: Export Extensions
• Delete single extension Click on to delete the extension. Or select the checkbox of the extension and then click on "Delete Selected Extensions". • Modify selected extensions Select the checkbox for the extension(s). Then click on "Modify Selected Extensions" to edit the extensions in a batch.
Page 147: Table 48: Sip Extensions Imported File Example
Figure 97: Import Extensions 4. Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX. • Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension information as previously configured without change.
Page 148 Alphanumeric characters SIP/IAX Password Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) SRTP yes/no Fax Mode None/Fax Detection Strategy Allow All/Local Subnet Only/A Specific IP Address IP address/Mask Local Subnet 1 Local Subnet 2 IP address/Mask Local Subnet 3 IP address/Mask...
Page 149 holiday/out of office time or holiday/specific time CFN Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFB Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Music On Hold Default/ringbacktone_default CC Agent Policy...
Page 150: Table 49: Iax Extensions Imported File Example
Default/en/zh Language Phone Number Digits Call-Barging Monitor Extensions allowed to call barging Seamless Transfer Members Extensions allowed to seamless transfer Table 49: IAX extensions Imported File Example Field Supported values Extension Digits Technology yes/no Enable Voicemail CallerID Number Digits SIP/IAX Password Alphanumeric characters Digits Voicemail Password...
Page 151 Digits Call Forward Unconditional Yes/no/auto Require Call Token Values from 1-512 Max Number of Calls Digits Dial Trunk Password Yes/no Disable This Extension CFU Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFN Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time...
Page 152: Table 50: Fxs Extensions Imported File Example
Table 50: FXS extensions Imported File Example Field Supported values Digits Extension Technology FXS1/FXS2 Analog Station Enable Voicemail yes/no CallerID Number Digits Voicemail Password Digits Skip Voicemail Password Verification yes/no Empty/ 3 to 600 (in second) Ring Timeout yes/no Auto Record Fax Mode None/Fax Detection Yes/no/bytime...
Page 153 If CC is disabled use: never CC Agent Policy If CC is set to normal use: generic If CC is set to trunk use: native CC Monitor Policy Generic/never 3600/4800 CCBS Available Timer CCNR Available Timer 3600/7200 CC Offer Timer 60/120 Value from 1-999 CC Max Agents...
Page 154: Email To User
Figure 99: Import Error UCM6200 will display the following message if a field is empty or contain wrong data. The following figure shows the error displayed when the auto record field is empty. Figure 100: Auto Record Empty Email to User Once the extensions are created with Email addresses, the PBX administrator can click on button “Email To User”...
Page 155: Figure 101: Email To User - Prompt Information
Figure 101: Email To User - Prompt Information The user will receive Email including account registration information and LDAP configuration. A QR code is also generated for Mobile applications to scan it and get automatically provisioned. QR code provisioning is supported on Grandstream Softphone GS Wave Android application and iOS application.
Page 156: Figure 103: Ldap Client Information And Qr Code
Figure 103: LDAP Client Information and QR Code P a g e UCM6200 Series User Manual...
Page 157: Multiple Registrations Per Extension
Multiple Registrations Per Extension UCM6200 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 104: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations” under web UI->PBX->Basic/Call Routes->Edit Extension.
Page 158: Sms Message Support
SMS message support The UCM6200 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6200 account is registered on the end device, the user can send and receive SMS message.
Page 159: Trunks
TRUNKS Analog Trunks Go to Web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks. • Click on "Create New Analog Trunk" to add a new analog trunk. • Click on to edit the analog trunk. • Click on to delete the analog trunk. Analog Trunk Configuration The analog trunk options are listed in the table below.
Page 160 When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is Polarity on shorter than the value of “Polarity on Answer Delay”, the Polarity Reversal will be Answer Delay ignored. Otherwise, the FXO will onhook to disconnect the call. The default setting is 600ms.
Page 161 Tone Settings Busy Detection is used to detect far end hangup or for detecting busy signal. The Busy Detection default setting is "Yes". If "Busy Detection" is enabled, users can specify the number of busy tones to be played before hanging up. The default setting is 2. Better results might be achieved if Busy Tone Count set to 4, 6 or even 8.
Page 162: Pstn Detection
PSTN Detection The UCM6200 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6200 settings.
Page 163: Figure 108: Ucm6200 Pstn Detection
Figure 108: UCM6200 PSTN Detection • If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. Detect Model: Auto Detect. Source Channel: The source channel to be detected. Destination Channel: The channel to help detecting. For example, the second FXO port. Destination Number: The number to be dialed for detecting.
Page 164: Table 52: Pstn Detection For Analog Trunk
• If there is only one FXO port connected to PSTN line, use the following settings for auto-detection. Figure 110: UCM6200 PSTN Detection: Semi-Auto Detect Detect Model: Semi-auto Detect. Source Channel: The source channel to be detected. Destination Number: The number to be dialed for detecting. This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number.
Page 165: Voip Trunks
manually. Please make sure one channel is connected to the UCM6200 and in idle status before starting the detection. During the detection, source channel will be used as caller and send the call to the configured Destination Number. Users will then need follow the prompts in web GUI to help finish the detection.
Page 166: Table 53: Create New Sip Trunk
The VoIP trunk options are listed in the table below. Table 53: Create New SIP Trunk Select the VoIP trunk type. • Type Peer SIP Trunk • Register SIP Trunk Configure a unique label to identify this trunk when listed in outbound rules, Provider Name inbound rules and etc.
Page 167: Table 54: Sip Register Trunk Configuration Parameters
Enter the username to register to the trunk from the provider when "Register SIP Username Trunk" type is selected. Enter the password to register to the trunk from the provider when "Register SIP Password Trunk" is selected. Auth ID Enter the Authentication ID for "Register SIP Trunk" type. Enable automatic recording for the calls using this trunk (for SIP trunk only).
Page 168 Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request. The default setting is disabled. Select whether the trunk needs to register on the external server or not when Need Registration "Register SIP Trunk"...
Page 169 If enabled, the SIP INVITE message sent to the trunk will contain PAI (P-Asserted- Identity) header. Use DOD in PPI The PPI header will include the configured DOD for this extension. Note: “Send PPI Header” needs to be enabled in order to use this feature. If enabled, the SIP INVITE message sent to the trunk will contain PAI (P-Asserted- Identity) header including configured PAI Header.
Page 170: Table 55: Sip Peer Trunk Configuration Parameters
Maximum Number of The maximum number of concurrent calls using the trunk. The default settings 0, Call Lines which means no limit. Select Fax mode. The default setting is “None”. • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension.
Page 171 If enabled, the trunk CID will not be overridden by extension’s CID when the Keep Trunk CID extension has CID configured. The default setting is “No”. Turn on this option when the PBX is using public IP and communicating with devices behind NAT.
Page 172 • Inband: Send DTMF using inband audio. This requires 64 bit codec, i.e., PCMU and PCMA. • Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. Enable Heartbeat If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Detection if the device is still online.
Page 173: Table 56: Create New Iax Trunk
services for a specific device at one time. The minimum value is 1. Table 56: Create New IAX Trunk Select the VoIP trunk type. • Type Peer IAX Trunk • Register IAX Trunk Configure a unique label to identify this trunk when listed in outbound rules, Provider Name inbound rules and etc.
Page 174: Table 58: Iax Peer Trunk Configuration Parameters
Password Enter the password to register to the trunk from the provider. Advanced Settings Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.263, H.263p and VP8. Enable Heartbeat If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Detection...
Page 175: Direct Outward Dialing (Dod)
CallerID Name configured. Advanced Settings Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.263, H.263p and VP8. Enable Heartbeat If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Detection if the device is still online.
Page 176: Figure 111: Dod Extension Selection
4. For "DOD Number" enter one of the numbers (DIDs) from your SIP trunk provider. In the example above Company ABC received 4 DIDs from their provider. ABC will enter in the number for the CEO's direct line. 5. If extension number need to be appended to the DID number click on “Add Extension”. 6.
Page 177: Figure 112: Edit Dod
Figure 112: Edit DOD P a g e UCM6200 Series User Manual...
Page 178: Sla Station
SLA STATION The UCM6200 supports SLA that allows mapping the key with LED on a multi-line phone to different external lines. When there is an incoming call and the phone starts to ring, the LED on the key will flash in red and the call can be picked up by pressing this key.
Page 179: Sample Configuration
first coming in on the shared line. No delay is set by default. If set to 0, there will be no delay. This option defines the competence of the hold action for one particular trunk. If set to “open”, any station could hold a call on that trunk or resume one held Hold Access session;...
Page 180: Figure 116: Sla Example - Sla Station
2. On the UCM6200, go to web UI->Basic/Call Routes->SLA Station page, click on “Create New SLA Station”. Please refer to section for the configuration parameters. Users can create one or [Create/Edit SLA Station] more SLA stations to monitor the analog trunk. The following figure shows two stations, 1002 and 1005, are configured to be associated with SLA trunk “fxo1”.
Page 181: Call Routes
CALL ROUTES Outbound Routes Outbound Routes In the UCM6200, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
Page 182 remain in UCM. Users can enable it again when it’s needed. Password Configure the password for users to use this rule when making outbound calls. Call Duration Limit Enable to configure the maximum duration for the call using this outbound route. Maximum Call Configure the maximum duration of the call (in seconds).
Page 183: Outbound Blacklist
Example: [12345-9] - Any digit from 1 to 9. Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule. Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk. Example: Strip The users will dial 9 as the first digit of a long distance calls.
Page 184: Inbound Routes
Figure 118: Country Codes Inbound Routes Inbound routes can be configured via Web GUI->PBX->Basic/Call Routes->Inbound Routes. • Click on "Create New Inbound Rule" to add a new inbound route. • Click on "Blacklist" to configure blacklist for all inbound routes. •...
Page 185 Trunks Select the trunk to configure the inbound rule. • All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. DID Pattern "!": Wildcard.
Page 186: Inbound Route: Prepend Example
ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination". If the dialed number matches the DID pattern, the call will be allowed to go through. Configure the number of digits to be stripped from the beginning of the DID. This Strip option shows up only when "By DID"...
Page 187: Inbound Route: Multiple Mode
Figure 119: Inbound Route feature: Prepend The following example demonstrates the process, 1. If Trunk provides a DID pattern of 18005251163. 2. If Strip is set to 8, UCM6200 will strip the first 8 digits. 3. If Prepend is set to 2, UCM6200 will then prepend a 2 to the stripped number, now the number become 2163.
Page 188: Fax Intelligent Route
Figure 120: Inbound Route - Multiple Mode When Multiple Mode is enabled for the inbound route, the user can configure a “Default Destination” and a “Mode 1” destination for this route. By default, the call coming into this inbound route will be routed to the default destination. SIP end devices that have registered on the UCM6200 can dial feature code *62 to switch to inbound route “Mode 1”...
Page 189: Fax With Two Media
FAX with Two Media The UCM6200 supports Fax re-invite with multiple codec negotiation. If a Fax re-invite contains both T.38 and PCMA/PCMU codec, UCM6200 will choose T.38 codec over PCMA/PCMU. Blacklist Configurations In the UCM6200, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature and manage the Blacklist by clicking on "Blacklist".
Page 190: Figure 122: Blacklist Csv File
Figure 122: Blacklist csv File ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUI->PBX->Internal Options->Feature Codes.
Page 191: Conference Bridge
CONFERENCE BRIDGE The UCM6200 supports conference bridge allowing multiple bridges used at the same time: • UCM6202/6204 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants. • UCM6208 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants. The conference bridge configurations can be accessed under Web GUI->PBX->Call Features->Conference.
Page 192: Table 63: Conference Settings
If enabled, conference participant could press the * key to access the conference Enable Caller Menu bridge menu. The default setting is "No". If enabled, the calls in this conference bridge will be recorded automatically in a .wav format file. All the recording files will be displayed and can be downloaded in Record Conference the conference web page.
Page 193: Join A Conference Call
The time in milliseconds of sound above what the dsp has DSP Talking Threshold established as base line silence for a user before a user is considered to be talking. This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 128.
Page 194: During The Conference
For each conference bridge in UCM6200 Web GUI->PBX->Call Features->Conference, there is an icon for option "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to join it into the conference. Figure 124: Conference Invitation From Web GUI •...
Page 195: Table 64: Conference Caller Ivr Menu
Log in UCM6200 web GUI during the conference call, the participants in each conference bridge will be listed. 1. Click on to kick a participant from the conference. 2. Click on to mute the participant. 3. Click on to lock this conference bridge so that other users cannot join it anymore. 4.
Page 196: Record Conference
----------------------------------------------------------------------------------------------------------------------------- --------------- Note: When there is participant in the conference, the conference bridge configuration cannot be modified. ----------------------------------------------------------------------------------------------------------------------------- --------------- Record Conference The UCM6200 allows users to record the conference call and retrieve the recording from web GUI->PBX->Call Features->Conference. To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog.
Page 197: Conference Schedule
CONFERENCE SCHEDULE Conference Schedule Configuration Conference Schedule can be found under UCM6200 web UI->PBX->Call Features->Conference Schedule. Users can create, edit, view and delete a Conference Schedule. • Click on “Create New Conference Schedule” to add a new Conference Schedule. • Click on the scheduled conference to edit or delete the event.
Page 198 Note: “LDAP Sync” must be enabled on the UCM6200 in order to view remote extensions here. Add extensions that are not in the list (both local and remote list). If the user wishes Special Extension to add the special extension, please match the pattern on the outbound route. Remote Conference Invite a remote conference.
Page 199: Figure 126: Conference Schedule
When Inviting Users won’t require authentication. via Trunk from Web Note: Please be aware of the potential security risks when turning on this option. • Cleaner Options Cleaner Options Enable Conference If this option is enabled, conference schedules will be automatically cleaned as Schedules Cleaner configured.
Page 200 --------------------------------------------------------------------------------------------------------------------- ----------------------- Note: • Please make sure that outbound route is properly configured for remote extensions to join the conference. • Once Kick Time is reached, Conference Schedule is locked and cannot be modified. -------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM6200 Series User Manual...
Page 201: Ivr
Configure IVR IVR configurations can be accessed under the UCM6200 Web GUI->PBX->Call Features->IVR. Users could create, edit, view and delete an IVR. • Click on "Create New IVR" to add a new IVR. • Click on to edit the IVR configuration. •...
Page 202 alternative ring tone to the UAS. Select an audio file to play as the welcome prompt for the IVR. Click on "Prompt" to Welcome Prompt add additional audio file under web GUI->Internal Options->IVR Prompt. Configure the timeout between digit entries. After the user enters a digit, the user needs to enter the next digit within the timeout.
Page 203: Black/White List In Ivr
• Invalid DISA • Dial by Name • External Number • Callback Black/White List in IVR In some scenarios, the IPPBX administrator needs to restrict the extensions that can be reached from IVR. For example, the company CEO and directors prefer only receiving calls transferred by the secretary, some special extensions are used on IP surveillance end points which shouldn’t be reached from external calls via IVR for privacy reason.
Page 204: Create Custom Prompt
Create Custom Prompt To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUI->PBX- >Internal Options->Custom Prompt page directly.
Page 205: Language Settings For Voice Prompt
LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6200 supports multiple languages in web GUI as well as system voice prompt. Currently, there are 16 languages supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English (United Kingdom), French, German, Greek, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.
Page 206: Figure 130: Voice Prompt Package List
Figure 130: Voice Prompt Package List Click on to download the language to the UCM6200. The installation will be automatically started once the downloading is finished. Figure 131: New Voice Prompt Language Added A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6200 system voice prompt or delete it from the UCM6200.
Page 207: Customize Specific Prompt
Customize Specific Prompt On the UCM6200, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from web UI->PBX->Internal Options->Language instead of the entire language pack. Figure 132: Upload Single Voice Prompt for Entire Language Pack P a g e UCM6200 Series User Manual...
Page 208: Voicemail
VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6200 extensions, the configurations of the voicemail can be globally set up and managed under Web GUI->PBX->Call Features->Voicemail. Table 67: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting. The Max Greeting default setting is 60 seconds.
Page 209: Access Voicemail
Announce Message If enabled, the message duration will be announced at the beginning of the Duration voicemail message. The default setting is "No". If enabled, a brief introduction (received time, received from, and etc) of each message will be played when accessed from the voicemail application. The Play Envelope default setting is "Yes".
Page 210: Voicemail Email Settings
1 - Send a reply 2 - Call the person who sent this message 3 - Advanced options 3 - Hear the message envelop 4 - Leave a message * - Return to the main menu 1 - Accept this recording 1 - Record your unavailable 2 - Listen to it message...
Page 211: Configure Voicemail Group
• ${VM_MAILBOX}: The recipient's extension • ${VM_CALLERID}: The caller ID of the person who has left the message • ${VM_MSGNUM}: The number of messages in the mailbox • ${VM_DATE}: The date and time when the message is left Figure 133: Voicemail Email Settings Click on "Load Default Settings"...
Page 212: Table 70: Voicemail Group Settings
Figure 134: Voicemail Group Table 70: Voicemail Group Settings Enter the Voicemail Group Extension. The voicemail messages left to this extension Extension will be forwarded to all the voicemail group members. Configure the Name to identify the voicemail group. Letters, digits, _ and - are Name allowed.
Page 213: Ring Group
RING GROUP The UCM6200 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6200. Configure Ring Group Ring group settings can be accessed via Web GUI->PBX->Call Features->Ring Group. Figure 135: Ring Group •...
Page 214 Select the “Music On Hold” Class of this Ring Group, “Music On Hold” can be Music On Hold managed from the “Music On Hold” panel on the left. This option is to set a custom prompt for a ring group to announce to caller. Custom Prompt Click on ‘Prompt’, it will direct to the page PBX->Internal Options->Custom Prompt, where users could record new prompt or upload prompt files.
Page 215: Remote Extension In Ring Group
Figure 136: Ring Group Configuration Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6200 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1.
Page 216: Figure 137: Sync Ldap Server Option
Figure 137: Sync LDAP Server option 3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6200. Figure 138: Manually Sync LDAP Server P a g e UCM6200 Series User Manual...
Page 217: Figure 139: Ring Group Remote Extension
4. Under Ring Groups setting page, click . Ring Groups can be found under web UI-> PBX-> Call Features-> Ring Groups. 5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6200 can be included into that UCM6200’s LDAP contact.
Page 218: Paging And Intercom Group
PAGING AND INTERCOM GROUP Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will answer immediately using speaker. The UCM6200 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This section describes the configuration of paging/intercom group under Web GUI->PBX->Call Features->Paging/Intercom.
Page 219: Figure 141: Page/Intercom Group Settings
• Click on to edit the paging/intercom group. • Click on to delete the paging/intercom group. • Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the SIP INVITE message sent to the callee in paging/intercom call. Figure 141: Page/Intercom Group Settings •...
Page 220: Call Queue
CALL QUEUE The UCM6200 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be held until next representative is available in the system. This section describes the configuration of call queue under Web GUI->PBX->Call Features->Call Queue.
Page 221 Select the strategy for the call queue. • Ring All Ring all available Agents simultaneously until one answers. • Linear Ring agents in the specified order. • Least Recent Ring the agent who has been called the least recently. Strategy •...
Page 222 Dynamic Login If enabled, the configured PIN number is required for dynamic agent to log in. The Password default setting is disabled. If enabled, the UCM will replace the caller display name with the Call Queue name the caller know whether the call is incoming from a direct extension or a Call Replace Caller ID Queue.
Page 223: Figure 143: Agent Login Settings
• Click on to delete the call queue. • Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. Figure 143: Agent Login Settings For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from the call queue.
Page 224: Extension Groups
EXTENSION GROUPS The UCM6200 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6200. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.
Page 225: Figure 145: Select Extension Group In Outbound Route
Figure 145: Select Extension Group in Outbound Route P a g e UCM6200 Series User Manual...
Page 226: Pickup Groups
PICKUP GROUPS The UCM6200 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via Web GUI->PBX->Call Features->Pickup Groups. •...
Page 227: Figure 147: Edit Pickup Feature Code
Figure 147: Edit Pickup Feature Code P a g e UCM6200 Series User Manual...
Page 228: Music On Hold
MUSIC ON HOLD Music On Hold settings can be accessed via Web GUI->PBX->Internal Options->Music On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use. Figure 148: Music On Hold Default Class •...
Page 229: Figure 149: Play Custom Prompt
➢ Music on hold files in a compressed package with .tar, .tar.gz and .tgz as the suffix. The file name can only be letters, digits or special characters -_ ➢ the size for the uploaded file should be less than 30M, the compressed file will be applied to the entire MoH.
Page 230: Figure 150: Information Prompt
2. A prompt of confirmation will pop up, as shown below. Figure 150: Information Prompt 3. Click 4. In the prompted window, select the extension to playback and click Figure 151: Record Custom Prompt 5. Answer the call and start to record your new music on hold. 6.
Page 231: Fax/T.38
FAX/T.38 The UCM6200 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUI->PBX->Internal Options->FAX/T.38. The list of received Fax files will be displayed in the same web page for users to view, retrieve and delete.
Page 232: Sample Configuration To Receive Fax From Pstn Line
The template variables are: • ${CALLERIDNUM} : Caller ID Number • ${CALLERIDNAME} : Caller ID Name • ${RECEIVEEXTEN} : The extension to receive the Fax • ${FAXPAGES} : Number of pages in the Fax • ${VM_DATE} : The date and time when the Fax is received •...
Page 233: Figure 152: Configure Analog Trunk Without Fax Detection
Figure 152: Configure Analog Trunk without Fax Detection 5. Go to UCM6200 web GUI->PBX->Basic/Call Routes->Extensions page. 6. Create or edit the extension for FXS port. • Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None". •...
Page 234: Figure 154: Configure Extension For Fax Machine: Analog Settings
Figure 154: Configure Extension for Fax Machine: Analog Settings 7. Go to web GUI->PBX->Basic/Call Routes->Inbound Routes page. 8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 155: Configure Inbound Rule for Fax P a g e UCM6200 Series User Manual...
Page 235: Sample Configuration For Fax-To-Email
Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Sample Configuration for Fax-To-Email The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6200. 1.
Page 236: Figure 157: Inbound Route To Fax Extension
Figure 157: Inbound Route to Fax Extension 5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6200mycompany.com as attachment. P a g e UCM6200 Series User Manual...
Page 237: Asterisk Manager Interface (Restricted Access)
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) The UCM6200 supports Asterisk Manager Interface (AMI) with restricted access. AMI allows a client program to connect to an Asterisk instance commands or read events over a TCP/IP stream. It’s particularly useful when the system admin tries to track the state of a telephony client inside Asterisk. User could configure AMI parameters on UCM6200 web GUI->PBX->Internal Options->AMI.
Page 238: Busy Camp-On
BUSY CAMP-ON The UCM6200 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf P a g e...
Page 239: Follow Me
FOLLOW ME Follow Me is a feature on the UCM6200 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc. The calls will get to the user no matter where they are.
Page 240: Table 75: Follow Me Settings
• Click on “Add Follow Me Number” to add local extensions or external numbers to be called after ringing the extension selected in the first step. • Once created, it will be displayed on the follow me web page list. Click on to edit the Follow Me configuration.
Page 241: Table 76: Follow Me Options
Table 76: Follow Me Options Playback Incoming If enabled, the PBX will playback the incoming status message before starting the Follow Me steps. Status Message Record the Caller’s If enabled, the PBX will record the caller’s name from the phone so it can be Name announced to the callee in each step.
Page 242: Speed Dial
SPEED DIAL The UCM6200 supports One-Key Dial that allows users to call a certain destination by pressing one digit 0 to 9 on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6200. To enable One-Key Dial, on the UCM6200 web GUI, go to page PBX->Call Features->One-Key Dial. Figure 160: Configure Speed Dial User should first click on .
Page 243: Disa
DISA In many situations the user will find the need to access his own IP PBX resources but he is not physically near one of his extensions. However, he does have access to his own cell phone. In this case we can use what is commonly known as DISA (Direct Inward System Access).
Page 244 The default setting is "Internal". If the user tries to dial outbound calls after dialing into the DISA, the UCM6200 will compared the DISA's permission level with the outbound route's privilege level. If the DISA's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through.
Page 245: Callback Feature
CALLBACK FEATURE Callback is mainly designed for users who often use their mobile phones to make long distance or international calls which may have high service charges. The callback feature provides an economic solution for reduce the cost from this. The callback feature works as follows: 1.
Page 246 • • DISA The caller can then enter the desired number to dial out via UCM6200 trunk. P a g e UCM6200 Series User Manual...
Page 247: Blf And Event List
BLF AND EVENT LIST The UCM6200 supports BLF monitoring for extensions, ring group, call queue, conference room and parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored number. When there is a parked call on 701, the LED for this BLF key will light up in red, meaning a call is parked against this parking lot.
Page 248: Figure 163: Create New Event List
Manually enter the remote extensions in the peer/register trunk to be monitored Special Extensions in the event list. Valid format: 5000,5001,9000 Figure 163: Create New Event List Remote extension monitoring works on the UCM6200 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other).
Page 249 ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: • To configure LDAP sync, please go to UCM6200 web GUI->PBX->Basic/Call Routes->VoIP Trunk. You will see "Sync LDAP Enable" option. Once enabled, please configure password information for the remote peer UCM6200 to connect to the local UCM6200. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required.
Page 250: Dial By Name
DIAL BY NAME Dial by Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial by Name directory including the desired extensions in the directory and the searching type by "first name"...
Page 251: Figure 165: Configure Extension First Name And Last Name
Figure 165: Configure Extension First Name and Last Name 1. Name Enter a Name to identify the Dial by Name group. 2. Extension Configure the direct dial extension for the Dial By Name group. 3. Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group. Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this group.
Page 252: Figure 166: Dial By Name Group In Ivr Key Pressing Events
6. Select Type Specify the select type on the searching result. The IVR will confirm the name/number for the party the caller would like to reach before dialing out. By Order: After the caller enters the digits, the IVR will announce the first matching party's name and number. The caller can confirm and dial out if it's the destination party, or press * to listen to the next matching result if it's not the desired party to call.
Page 253: Figure 167: Dial By Name Group In Inbound Rule
Figure 167: Dial By Name Group In Inbound Rule P a g e UCM6200 Series User Manual...
Page 254: Wakeup Service
WAKEUP SERVICE The WakeUp service can be used to schedule a reminder or wake up calls to any valid destination. This service is available on the UCM6200 as a separated module. There are three ways to set up Wakeup Service: Using admin login Using user portal Using feature code...
Page 255: Wakeup Service From User Portal
Select the extension to call. Extension Prompt Select the prompt to play for that extension. Custom Date If disabled, users can select a specific date and time. If enabled users can select multiple days of the week to perform the wakeup.
Page 256: Active Calls And Monitor
ACTIVE CALLS AND MONITOR The active calls on the UCM6200 are displayed in web UI->Status->Active Calls page. Users can monitor the status, hang up the call as well as barge in the active calls in real time manner. Active Calls Status To view the status of active calls, navigate to web GUI->Status->Active Calls.
Page 257: Hang Up Active Calls
In active call web page, click on to refresh the active call status. Hang Up Active Calls To hang up an active call, click on icon in the active call dialog. Users can also click on hang up all active calls. Call Monitor During an active call, click on icon and the monitor dialog will pop up.
Page 258 4. Enable or disable “Require Confirmation” option. If enabled, the confirmation of the invited monitor’s extension is required before the active call can be monitored. This option can be used to avoid adding participant who has auto-answer configured or call forwarded to voicemail. 5.
Page 259: Call Features
CALL FEATURES The UCM6200 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6200 and describes how to use the call features. Feature Codes Table 81: UCM6200 Feature Codes Feature Maps •...
Page 260 • Default code: *0. • Enter the code during active call. It will disconnect the call. • Options Disconnect Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee.
Page 261 Call Forward No Answer • Default Code: *93. Deactivate • Default Code: *72. Call Forward • Enter the code and follow the voice prompt. Or enter the code followed Unconditional Activate by the extension to forward the call. Call Forward •...
Page 262 • Default Code: *84. Agent Unpause • Unpause the agent in all call queues. • Default Code: *81. Paging Prefix • To page an extension, enter the code followed by the extension number. • Default Code: *80. • Intercom Prefix To intercom an extension, enter the code followed by the extension number.
Page 263: Figure 172: Enable/Disable Feature Codes
If you have the permission to call mobile phone number, use this prefix plus Direct Dial Mobile the extension number can dial the mobile phone number of this extension Phone Prefix directly. • Default Code: *11 Call Completion • This code is for the user who wants to use Call Completion to complete Request a call.
Page 264: Call Recording
Call Recording The UCM6200 allows users to record audio during the call. If "Auto Record" is turned on for an extension, ring group, call queue or trunk, the call will be automatically recorded when there is established call with it. Otherwise, please follow the instructions below to manually record the call.
Page 265: Retrieve The Parked Call
• Feature Misc->Call Park (Default code 700) During an active call, initiate blind transfer (default code #1) and then dial 700 to park the call. Parking lot number (default range 701 to 720) will be announced after parking the call. Retrieve The Parked Call To retrieve the parked call, simply dial the parking lot number and the call will be established.
Page 266: Internal Options
INTERNAL OPTIONS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6200, including general configurations, jitter buffer, RTP settings, ports config and STUN monitor. The options can be accessed via Web GUI->PBX->Internal Options-> General. Internal Options/General Table 82: Internal Options/General General Preferences...
Page 267 2. Password for extension registration, web GUI admin login, LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following, with a minimum length of 4 characters. • Numeric digits • Lowercase alphabet characters • Uppercase alphabet characters •...
Page 268: Internal Options/Custom Prompt
• Queue Extensions: 6500-6599 • Voicemail Group Extensions: 6600-6699 • IVR Extensions: 7000-7100 • Dial By Name Extensions: 7101-7199 • Fax Extensions: 7200-8200 Internal Options/Custom Prompt Record New Custom Prompt Settings In the UCM6200 web UI->PBX->Internal Options->Custom Prompt page, click on “Record New Custom Prompt”...
Page 269: Upload Custom Prompt
Upload Custom Prompt If the user has a pre-recorded IVR prompt file, click on “Upload Custom Prompt” in Web GUI->PBX->Internal Options->Custom Prompt page to upload the file to the UCM6200. The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6200: •...
Page 270: Internal Options/Jitter Buffer
Internal Options/Jitter Buffer Table 83: Internal Options/Jitter Buffer SIP Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel. The default Enable Jitter Buffer setting is "No". Configure the time (in ms) to buffer. This is the jitter buffer size used in "Fixed" jitter buffer, or used as the initial time for "adaptive"...
Page 271: Internal Options/Payload
Configure whether to support ICE. The default setting is enabled. ICE is the integrated use of STUN and TURN structure to provide reliable VoIP ICE Support or video calls and media transmission, via a SIP request/ response model or multiple candidate endpoints exchanging IP addresses and ports, such as private addresses and TURN server address.
Page 272: Table 86: Internal Options/Pin Group
Table 86: Internal Options/PIN Group Name Specify the name of the group Record In CDR Specify whether to enable/disable record in CDR PIN Number Specify the code that will asked once dialing via a trunk Specify the name of the PIN PIN Name Once user click on the following figure pop’s up for configuring the new Pin.
Page 273: Figure 180: Outbound Pin
Please note, if pin group is enabled on outbound route level, password, privilege level and enable filter on source caller ID will be disabled. Figure 180: Outbound PIN If pin group CDR is enabled, the call with pin group information will be displayed as part of CDR under Account Code field.
Page 274: Iax Settings
IAX SETTINGS The UCM6200 IAX global settings can be accessed via Web GUI->PBX->IAX Settings. IAX Settings/General Table 87: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The default Bind Port setting is 4569. Configure the address that the IAX2 will be forced to bind to.
Page 275: Iax Settings/Static Defense
If set to "yes", the connection will be terminated if ACK for the NEW message is Auto Kill not received within 2000ms. Users could also specify number (in milliseconds) in addition to "yes" and "no". The default setting is "yes". If enabled, authentication traffic in debugging will not show.
Page 276: Sip Settings
SIP SETTINGS The UCM6200 SIP global settings can be accessed via Web GUI->PBX->SIP Settings. SIP Settings/General Table 90: SIP Settings/General Realm For Digest Configure the host name or domain name for the UCM6200. Realms MUST be Authentication globally unique according to RFC3261. The default setting is Grandstream. Bind UDP Port Configure the UDP port used for SIP.
Page 277: Sip Settings/Session Timer
SIP Settings/Session Timer Table 92: SIP Settings/Session Timer Select the session timer mode. The default setting is "Accept". The options are: • Originate Always request and run session timer. Session Timers • Accept Run session timer only when requested by other UA. •...
Page 278: Sip Settings/Nat
This is the CA certificate if the TLS server being connected to requires self-signed certificate, including server's public key. This file will be renamed as "TLS.ca" TLS Self-Signed CA automatically. Note: The size of the uploaded ca file must be under 2MB. This is the Certificate file (*.pem format only) used for TLS connections.
Page 279 Default Configure the default duration (in seconds) of incoming/outgoing registration. Incoming/Outgoing The default setting is 120. Registration Time Configure the maximum duration (in seconds) of incoming registration and Registration/Subscript subscription allowed by the UCM6200. The default setting is 3600. ion Time Configure the minimum duration (in seconds) of incoming registration and Registration/Subscript subscription allowed by the UCM6200.
Page 280 • Never: Whenever ringing occurs, the UCM6200 will send 180 Ringing as long as 200OK has not been set yet. Inband ringing will not be generated even the end point device is not working properly. Configure the user agent string for the UCM6200. Server User Agent Send Compact SIP If enabled, compact SIP headers will be sent.
Page 281: Ports Config
PORTS CONFIG The analog hardware (FXS port and FXO port) on the UCM6200 will be listed in this page. Click on to edit signaling preference for FXS port or configure ACIM settings for FXO port. Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change. Figure 182: FXS Ports Signaling Preference For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port.
Page 282 Advanced Settings Select country to set the On Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum Operational Loop FXO Opermode Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)". Select country to set the On Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum Operational Loop FXS Opermode...
Page 283: Value-Added Features
VALUE-ADDED FEATURES FAX Sending The UCM6200 supports sending Fax via web UI access. This feature can be found on web UI->PBX->Value- added Features->Fax Sending page. In order to send fax, pre-setup for analog trunk and outbound route is required. Please refer to sections for configuring analog [Analog Trunks], [VOIP Trunks] [Outbound Routes]...
Page 284: Announcements Center Settings
Figure 185: Announcements Center Announcements Center Settings Table 97: Announcements Center Settings Configure a name for the newly created Announcements Center to identify this Name announcement center. Enter a code number for the custom prompt. This code will be used in combination with the group number.
Page 285: Group Settings
Group Settings Table 98: Group Settings Name Configure a name for the newly created group to identify the group. Configure the group number. The group number is used in combination with the code. For example, if group number is 666, and code is 55. The user can dial 55666 to send prompt 55 to all members in group 666.
Page 286: Figure 187: Announcements Center Code Configuration
6. Give a name to the newly created Announcement Center. 7. Specify the code which will be used with group number to send the voice message to. 8. Select the message that will be used by the code from the Custom Prompt drop down menu. To create a new Prompt, please click “Prompt”...
Page 287: Pms
UCM6200 series support Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on web UI->PBX->PMS. Note: The PMS integration on UCM was made with HMobile/Mitel for now; more PMS software might be supported in future releases.
Page 288: Room Status
Table 100: PMS Basic Settings Field Description Users can select the desired PMS module from the drop-down list. PMS Module Hmobile. Mitel. Prompt used when answering the wakeup calls it can be customized from Wake Up Prompt “PBX>Internal Options>Custom Propmpt PMS URL Enter the PMS system URL UCM Port...
Page 289: Wake Up Service
Figure 190: Room Status User can Create a Batch of rooms as well by clicking on , the following window will pop up: Figure 191: Add batch rooms Wake Up Service , the following window will In order to create a New Wake up service, user can click on pop up: P a g e UCM6200 Series User Manual...
Page 290: Table 101: Pms Wake Up Service
Figure 192: Create New Wake Up Service Table 101: PMS Wake up Service Field Description Room Number Select the room number where to call Time Set the time of the wakeup call Action Status Show the status of the call: •...
Page 291: Mini Bar
Mini Bar In order to create a new mini bar, click on under UCM webGUI -> PBX -> PMS -> Mini Bar, the following window will pop up : Figure 194: Create New Mini Bar Table 102: Create New Mini Bar Enter a non-existing extension number to be dialed when Code using the mini bar feature.
Page 292: Table 103: Create New Maid
Figure 195: Create New Maid Table 103: Create New Maid Maid Code Enter the Code to use when the maid want to use the Mini Bar. Secret Enter the password associated with the maid. In order to create a new consumer goods, click on under UCM webGUI - >...
Page 293: Figure 197: Mini Bar
The Minibar page looks like the following: Figure 197: Mini Bar P a g e UCM6200 Series User Manual...
Page 294: Crm
Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers. The UCM6200 support two CRM API, SugarCRM and Salesforce CRM, which allows users to look for contact information in the Contacts, Leads and / or Accounts tables, shows the contact record in CRM page, and saves the call information in the contact’s history.
Page 295: Salesforce Crm
Once settings on admin access are configured: Click on Logout from admin access. Login to the UCM as user and navigate under “User Portal -> Value-added Feature -> CRM User Settings”. Click on “Enable CRM” and enter the username/password associated with the CRM account then click on .
Page 296: Table 105: Salesforce Settings
Figure 200: Salesforce Basic Settings Select “Salesforce” from the CRM System Dropdown in order to use Salesforce CRM. Table 105: Salesforce Settings CRM System Select a CRM system from the Drop down, two CRM systems are available: Salesforce and SugarCRM. Add Unknown Number Add the new number to this module if it can’t be found in the selected module.
Page 297: Figure 201: Salesforce User Settings
Figure 201: Salesforce User Settings After calling the outbound number (0655443322). The CRM will automatically record the new number to Contacts P a g e UCM6200 Series User Manual...
Page 298: Status And Reporting
STATUS AND REPORTING PBX Status The UCM6200 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real-time status in different sections under web GUI->Status->PBX Status. Figure 202: Status->PBX Status Trunks Users could see all the configured trunk status in this section. Figure 203: Trunk Status Table 106: Trunk Status Display trunk status.
Page 299: Extensions
Unmonitored: QUALIFY feature is not turned on to be monitored. Reachable: The hostname can be reached. • SIP Register trunk status: Registered Unrecognized Trunk Trunks Display trunk name Display trunk Type: • Analog Type • • Username Display username for this trunk. Port/Hostname/IP Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk.
Page 300: Queues
Table 107: Extension Status Display extension number (including feature code). The color indicator has the following definitions. • Green: Free Status • Blue: Ringing • Yellow: In Use • Grey: Unavailable Extension Display the extension number. First name and last name of the extension. Name/Label Display message status for the extension.
Page 301: Conference Rooms
Figure 205: Queue Status The current call status (caller ID, duration), agent status, service level, calls summary (completed/abandoned) are shown for the call queue. The agent status is defined as below. Table 108: Agent Status The agent is available/idle. The agent is ringing. The agent is talking/busy.
Page 302: Interfaces Status
Other operations are also available in conference room status section: • Click on "Conference Rooms", the web page will redirect to conference room configuration page which can also be accessed via web GUI->PBX->Call Features->Conference. • Click on to refresh the conference room status. •...
Page 303: Parking Lot
FXS/FXO waiting. FXS/FXO busy. FXS/FXO not configured. FXS/FXO disconnected. Other operations are also available in interface status section: • Click on "Interfaces Status", the web page will redirect to ports configuration page which can also be accessed via web GUI->PBX->Internal Options->Ports Config. •...
Page 304: System Status
• Click on [ + ] to expand the parking lot details. • Click on [ - ] to hide the parking details. System Status The UCM6200 system status can be accessed via Web GUI->Status->System Status, which displays the following system information. •...
Page 305: Storage Usage
Table 112: System Status->Network Status -> System Status -> Network MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. IP Address IP address.
Page 306: Resource Usage
Figure 209: System Status->Storage Usage Resource Usage When configuring and managing the UCM6200, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under web UI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 210: System Status->Resource Usage P a g e UCM6200 Series User Manual...
Page 307: System Events
System Events The UCM6200 can monitor important system events, log the alerts and send Email notifications to the system administrator. Alert Events List The system alert events list can be found under Web GUI->Status->System Events->Alert Events List. The following event are currently supported on the UCM6200 which will have alert and/or Email generated if occurred: Disk Usage External Disk Usage Modify Admin Password...
Page 308: Figure 212: System Events->Alert Events Lists: External Disk Usage
• Detect Cycle: The UCM6200 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert.
Page 309: Alert Log
Figure 214: System Events->Alert Events Lists: System Reboot • Detect Cycle: The UCM6200 will check the system reboot based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 5. System Crash Figure 215: System Events->Alert Events Lists: System Crash •...
Page 310: Figure 216: System Events->Alert Log
Figure 216: System Events->Alert Log User could also filter alert logs by selecting a certain event category, type of alert log, and/or specifying a certain time period. The matching results will be displayed after clicking on . Alert logs are classified into two types by the system: 1.
Page 311: Alert Contact
Alert Contact Users could add administrator's Email address under Web GUI->Status->System Events->Alert Contact to send the alert notification to. Up to 10 Email addresses can be added. CDR (Call Detail Record) is a data record generated by the PBX that contains attributes specific to a single instance of phone call handled by the PBX.
Page 312 • Internal calls: Internal calls are calls from one internal extension to another extension, which are not sent over a trunk. • External calls: External calls are calls sent from one trunk to another trunk, which are not sent to any internal extension. Status Filter with the call status, the available statuses are the following: •...
Page 313: Figure 219: Call Report
User could specify a particular caller number or enter a pattern. ‘.’ matches zero or more characters, only appears in the end. ‘X’ matches any digit from 0 to 9, case- insensitive, repeatable, only appears in the end. For example: 3XXX: It will filter out CDR that having caller number with leading digit 3 and of 4 digits’...
Page 314: Figure 220: Call Report Entry With Audio Recording File
• Call Time Format: 0:00:02 • Talk Time Format: 0:00:00 • Account Code Example format: Grandstream/Test • Status Answered, Busy, No answer or Failed. Users could perform the following operations on the call report. • Sort by “Start Time” • Click on the header of the column to sort the report by "Start Time".
Page 315: Cdr Improvement
• Automatic Download CDR Records User could configure the UCM6200 to automatically download the CDR records and send the records to multiple Email recipients in a specific hour. Click on “Automatic Download Settings”, and configure the parameters in the dialog below. Figure 221: Automatic Download Settings To receive CDR record automatically from Email, check “Enable”...
Page 316: Downloaded Cdr File
Figure 222: CDR Report Figure 223: Detailed CDR Information Downloaded CDR File The downloaded CDR (.csv file) has different format from the web UI CDR. Here are some descriptions. • Caller number, Callee number "Caller number": the caller ID. "Callee number": the callee ID. If the "Source Channel"...
Page 317: Statistics
DAHDI means it is an analog call, FXO or FXS. For UCM6202, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6204, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports. For UCM6208, DAHDI/(1-8) are FXO ports, and DAHDI(9-10) are FXS ports. Sample 2: Figure 226: Downloaded CDR File Sample - Source Channel and Dest Channel 2 "SIP"...
Page 318: Recording Files
Table 114: CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type. • • SIP Calls • PSTN Calls Call Type Select one or more in the following checkboxes. • Inbound calls • Outbound calls • Internal calls •...
Page 319: Api Configuration
API Configuration The UCM6200 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application. Before accessing the API, the administrators need enable API and configure the access/authentication information on the UCM6200 first.
Page 320: Upgrading And Maintenance
UPGRADING AND MAINTENANCE Upgrading The UCM6200 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6200 via network or local upload. Upgrading Via Network The UCM6200 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method.
Page 321: Upgrading Via Local Upload
Table 116: Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Define the server path for the firmware server. Firmware Server Path Firmware File Prefix If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6200.
Page 322: Figure 231: Upgrading Firmware Files
Figure 231: Upgrading Firmware Files • Wait until the upgrading process is successful and a window will be popped up in the Web GUI. Figure 232: Reboot UCM6200 • Click on "OK" to reboot the UCM6200 and check the firmware version after it boots up. -------------------------------------------------------------------------------------------------------------------------------------------- Notes: Please do not interrupt or power cycle the UCM6200 during upgrading process.
Page 323: No Local Firmware Servers
No Local Firmware Servers Service providers should maintain their own firmware upgrade servers. For users who do not have TFTP/HTTP/HTTPS server, some free windows version TFTP servers are available for download from http://www.solarwinds.com/products/freetools/free_tftp_server.aspx http://tftpd32.jounin.net Please check our website at http://www.grandstream.com/support/firmware for latest firmware.
Page 324: Figure 233: Create New Backup
Figure 233: Create New Backup 1. Choose the type(s) of files to be included in the backup. 2. Choose where to store the backup file: USB Disk, SD Card or Local. 3. Name the backup file. 4. Click on "Backup" to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page.
Page 325: Figure 235: Backup / Restore
Figure 235: Backup / Restore option allows UCM to perform automatically backup on the user specified time. Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed.
Page 326: Data Sync
Data Sync Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUI->Maintenance->Backup->Data Sync. The client account supports special characters such as @ or “.”. This change allows user to use email address as SFTP accounts.
Page 327: Restore Configuration From Backup File
Restore Configuration from Backup File To restore the configuration on the UCM6200 from a backup file, users could go to Web GUI->Maintenance- >Backup->Local Backup. • A list of previous configuration backups is displayed on the web page. Users could click on of the desired backup file and it will be restored to the UCM6200.
Page 328: Table 118: Cleaner Configuration
Figure 239: Cleaner Table 118: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR. Enable File Cleaner Enter the Voice Records Cleaner function.
Page 329: Usb/Sd Card Files Cleanup
-------------------------------------------------------------------------------------------------------------------------------------------- Note: Cleaner will delete data based on Recording Storage selection. If USB Disk is selected, Cleaner will only clean data in USB and local data will leave untouched. If Enable auto change is selected and USB disk is connected, Cleaner will only delete data in USB drive.
Page 330: Reset And Reboot
Reset and Reboot Users could perform reset and reboot under Web GUI->Maintenance->Reset and Reboot. To factory reset the device, select the mode type first. There are two different types for reset. • User Data All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared.
Page 331: Troubleshooting
-------------------------------------------------------------------------------------------------------------------------------------------- Note: Syslog is usually for debugging and troubleshooting purpose. Turning on all levels for all syslog modules is not recommended for daily usage. Too many syslog print might cause traffic and affect system performance. ----------------------------------------------------------------------------------------------------------------------------- --------------- Troubleshooting On the UCM6200, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under Web GUI->Maintenance->Troubleshooting.
Page 332: Ip Ping
Check this box to activate storage of the capture either on the USB Storage to External Device or SD Card. Enter the filter to obtain the specific types of traffic, such as (host, Capture Filter src, dst, net, proto…). Click to start the trace. Start Stop Click to stop the trace.
Page 333: Analog Record Trace
Figure 244: Traceroute Analog Record Trace Analog Record Trace Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6200 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under web GUI- >Maintenance->Troubleshooting ->Analog Record Trace.
Page 334: Service Check
A key Dial-up FXO Users can directly set a PSTN number on the “External Extension” text box to troubleshoot issues related to the analog trunk easily, the following steps shows how to use this feature: 1. Configure analog trunk on UCM, including outbound route. 2.
Page 335: Network Status
Network Status In UCM6200 web UI->Maintenance->Troubleshooting->Network Status, the users can view active Internet connections. This information can be used to troubleshoot connection issue between UCM6200 and other services. Figure 248: Network Status Remote Access SSH Access SSH switch now is available via web UI and LCD. User can enable or disable SSH access directly from web UI or LCD screen.
Page 336: Figure 249: Ssh Access
Figure 249: SSH Access P a g e UCM6200 Series User Manual...
Page 337: Experiencing The Ucm6200 Series Ip Pbx
EXPERIENCING THE UCM6200 SERIES IP PBX Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum answers to your general questions.

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