Switchboard; Table 73: Switchboard Parameters; Figure 146: Call Queue Switchboard - Grandstream Networks UCM6202 User Manual

Switchboard

Switchboard is a Web GUI tool for call queue monitoring and management, admin can access to it from the
menu Call FeaturesCall Queue then press « Switchboard ».
Following page will be displayed:
The table below gives a brief description for the main menus:
Waiting
Proceeding
Agents

Figure 146: Call Queue Switchboard

Table 73: Switchboard Parameters

This menu shows the current waiting calls along with the caller id and the option
to hang-up call by pressing on the
Shows the current established calls along with the caller id and the callee (agent)
as well as the option to hang-up, transfer, add conference or barge-in the call
using the options button
Displays the list of agents in the queue and the extension status (idle, ringing, in
use or unavailable) along with some basic call statistics and agent's mode (static
or dynamic).
UCM6200 Series User Manual
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