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6-30 Troubleshooting
Memory Dump
If an error occurs, the dump file should be saved to acquire necessary information.
If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on the
label. You can specify the location to save the diagnostic information as you like.
IMPORTANT:
Consult with your sales agent before dumping the memory. Dumping
!
the memory while the server operates normally may affect the system
operation.
Restarting the system because an error occured may display a message
!
indicating insufficient virtual memory. Ignore this message and proceed.
Restarting the system may result in dumping improper data.
Preparing for Memory Dumping
Memory dumping with the DUMP switch may prevent the server from restarting. In such a case, it
is required to force the server to shut down. This forced shutdown, however, is not available if
"Enabled" is selected for "Power Switch Inhibit" on the Security menu of the BIOS setup utility,
SETUP, because this setting disables POWER switch operation.
Follow the procedure below to change the setting to enable the forced shutdown and restart of the
server.
Power on the server and start the BIOS setup utility, SETUP.
1.
Select "Disabled" for "Power Switch Inhibit" in the Security menu.
2.
Save the configuration data and exit SETUP.
3.
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