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N8800-149F, EXP320L
NEC Express5800/R320a-E4
N8800-150F, EXP320M
NEC Express5800/R320a-M4
User's Guide
1st Edition
7-2010
856-128382-121- A

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Troubleshooting

   Summary of Contents for NEC N8800-149F

  • Page 1

    N8800-149F, EXP320L NEC Express5800/R320a-E4 N8800-150F, EXP320M NEC Express5800/R320a-M4 User's Guide 1st Edition 7-2010 856-128382-121- A...

  • Page 2

    The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Corporation (NEC) and /or its licensors. NEC and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.

  • Page 3

    Keep this User's Guide handy for quick reference when necessary. SAFETY INDICATIONS To use NEC Express5800 series safely, follow the instructions in this User's Guide. This guide explains components that pose a danger, types of dangers, and actions taken to prevent them;...

  • Page 4

    SYMBOLS USED IN THIS USER'S GUIDE AND WARNING LABELS Attention Indicates a risk of an electric shock. Indicates a risk of a personal injury due to heat. Indicates a risk of catching your fingers. Indicates a risk of a fire or smoke. Indicates a general precaution or warning that is not defined herein.

  • Page 5

    Mandatory actions Unplug the server. There is a risk of an electric shock or fire. Indicates a general action to take that is not defined herein. Make sure to follow the instructions. Be sure to provide earthing. Otherwise, an electric shock or fire may be caused. For detailed notes to relate safely, refer to “Precautions for Use”...

  • Page 6

    NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 7

    CE Mark Statement Australia EMI: NOTE: This is a Class A product. In domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. Canada EMI: This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 8

    Trademarks and Patents NEC EXPRESSBUILDER, NEC ESMPRO and DianaScope are registered trademarks of NEC Corporation. Microsoft, Windows, Windows Server, Windows NT, and MS-DOS are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are registered trademarks of Intel Corporation.

  • Page 9

    (5) NEC assumes no liability arising from the use of this product, nor any liability for incidental or consequential damage arising from the use of this manual regardless of (4) above.

  • Page 10: Preface

    You can use this NEC Express5800/ft series in a mission-critical system where high availability is required. By the use of VMware, it also provides outstanding openness for general-purpose applications, etc.

  • Page 11: About This User's Guide

    This chapter describes how to make settings of built-in basic input/output system. It also describes factory-shipped parameters. Chapter 5 Installing and Using Utilities This chapter describes features and operating procedures of a standard utility “NEC EXPRESSBUILDER.” It also describes procedures to install and operate various software programs contained in its DVD.

  • Page 12: Additional Symbols

    Something you need to make sure when using the server of CHECK: software Helpful information, something useful to know TIPS: About our Web Service Information on NEC Express5800/ft series including modification modules is also available on our web site, NEC Global Site: http://www.nec.com/...

  • Page 13: Accessories

    Keep the accessories in a safe place. You will need them when you perform setup, addition of options, or replacement of failed components. To check NEC EXPRESSBUILDER components, see the attached list. Be sure to fill out and mail the software registration card that is attached to your operating system.

  • Page 14: Table Of Contents

    CONTENTS SAFETY INDICATIONS......................PREFACE..........................ABOUT THIS USER'S GUIDE .................... How to Use This User's Guide ....................ii Additional symbols ........................iii About our Web Service ......................iii ........................CCESSORIES CHAPTER 1 ..................... 1-1 PRECAUTIONS FOR USE............... 1-1 WARNING LABELS......................1-2 PRECAUTIONS FOR SAFETY ..................1-3 General ............................1-3 Use of Power Supply and Power Cord ..................1-4 Installation, Relocation, Storage and Connection..............1-6...

  • Page 15

    Physical Formatting of the Hard Disk Drive .................4-38 FORCED SHUTDOWN....................4-40 ................. 4-41 EMOTE ANAGEMENT FUNCTION CHAPTER 5....................5-1 INSTALLING AND USING UTILITIES ............5-1 NEC EXPRESSBUILDER ....................5-2 Boot Selection Menu .......................5-2 NEC ESMPRO A ................5-4 GENT AND ANAGER Overview ..........................5-4 NEC ESMPRO Agent......................5-12...

  • Page 16

    Startup and Exit of System Diagnostics ..................6-6 .......................6-9 AINTENANCE OOLS Starting the Off-line Maintenance Utility................6-9 Function of Maintenance Tools ..................... 6-11 RELOCATING/STORING THE NEC EXPRESS5800/FT SERIES........6-13 CHAPTER 7 ..................... 7-1 TROUBLESHOOTING ................7-1 TO LOCATE THE ERRORS....................7-2 ERROR MESSAGES......................7-3 Error Messages by LED Indication ..................7-3 POST Error Messages ......................7-4...

  • Page 17

    viii Removing CPU/IO Module ....................8-12 Installing CPU/IO Module.....................8-15 DIMM..........................8-17 Precautions ..........................8-18 Installing DIMM........................8-19 Removing DIMM ........................8-22 Replacing DIMM........................8-24 PROCESSOR (CPU) ....................... 8-25 Installing CPU ........................8-26 Removing CPU........................8-29 PCI BOARD ........................8-30 Installing PCI Board ......................8-33 Removing PCI Board......................8-38 Replacing PCI Board ......................8-38 Setup of Optional PCI Board....................8-39 APPENDIX A ...................

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    HIS PAGE IS INTENTIONALLY LEFT BLANK...

  • Page 19: Chapter 1

    Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server.

  • Page 20: Warning Labels

    1-2 Precautions for Use WARNING LABELS Warning label is placed in the certain part of the system so that the user stays alert to possible risks. Do not remove or damage the label.If this label is missing, about to peel off, or illegible, contact your sales agent.

  • Page 21: Precautions For Safety

    NEC assumes no liability for any accidents or damage to physical assets resulting from the use of this equipment in such systems or facilities.

  • Page 22: Use Of Power Supply And Power Cord

    1-4 Precautions for Use Use of Power Supply and Power Cord WARNING Do not handle a power plug with a wet hand. Do not plug/unplug a power cord with a wet hand. There is a risk of an electric shock. Do not connect the ground wire to a gas pipe.

  • Page 23

    Precautions for Use 1-5 CAUTION Do not use any power outlet other than one for 3-prong. This equipment has a 3-prong plug attached. You can only plug-in to a 3-prong outlet. If you plug in to any outlets other than the 3-prong one, you may get lectric shock.

  • Page 24: Installation, Relocation, Storage And Connection

    Do not use any non-designated interface cable. Use only interface cables designated by NEC; identify which component or connector to attach beforehand. If you use an inappropriate cable or make a wrong connection, there is a risk of short-circuit that could lead to a fire.

  • Page 25: Cleaning And Handling Of Internal Devices

    Precautions for Use 1-7 Cleaning and Handling of Internal Devices WARNING Do not disassemble, repair, or alter the server. Unless described herein, never attempt to disassemble, repair, or alter the equipment. There is a risk of an electric shock or fire as well as malfunction. Do not look into the optical disk drive.

  • Page 26

    1-8 Precautions for Use CAUTION High temperature Immediately after powering off the system, system components such as hard disk drive may be very hot. Wait for the server to cool down completely before adding/removing components. Make sure to complete installation. Firmly install all power cords, interface cables and/or boards.

  • Page 27: During Operation

    Precautions for Use 1-9 During Operation CAUTION Keep animals away. Animal’s waste or hair may get inside the equipment to cause a fire or electric shock. Do not place any object on top of the server. The object may fall off to cause injuries, damage to hardware and/or a fire. Do not leave the optical disk drive’s tray ejected.

  • Page 28: Rack-mount Model

    1-10 Precautions for Use Rack-mount Model WARNING Do not install the equipment on a nonconforming rack. Install the equipment on a 19-inch rack conforming to the EIA standard. Do not use the equipment without a rack or install it on a nonconforming rack. The equipment may not function properly, and there is a risk of damage to physical assets or injuries.

  • Page 29

    Precautions for Use 1-11 CAUTION Be careful not to hurt your fingers. Exercise great care not to hurt your fingers on the rail when you mount/dismount the server into/from the rack. Do not attempt to install the server yourself. Transport and install the rack with three and more people. Doing so with two people and less could cause the falling of the rack and damaging the surroundings.

  • Page 30: For Proper Operation

    Before turning off the power or ejecting a disk, make sure that the access LED is off. When you have just turned off the power, wait at least 30 seconds before turning it on again. Once you have turned on the server, do not turn it off until the “NEC” logo appears on the screen.

  • Page 31

    Precautions for Use 1-13 If NEC Express5800/ft series, the built-in optional devices, and the media set for the backup devices (tape cartridges) are moved from a cold place to a warm place in a short time, condensation will occur and cause malfunctions and breakdown when these are used in such state.

  • Page 32: Transferring To Third Party

    1-14 Precautions for Use TRANSFERRING TO THIRD PARTY Observe the following notes for transferring the main unit or other embedded devices to third party. Main unit Attach this manual when you alienate or sell this device. IMPORTANT: Data in the hard disk drives: Make sure to delete all the important data such as client information or corporate accounting information stored in the hard disk drives installed on the device to be alienated.

  • Page 33: Disposal Of Equipment And Consumables

    Precautions for Use 1-15 DISPOSAL OF EQUIPMENT AND CONSUMABLES When you dispose of the main unit, hard disk drives, floppy disks, DVDs, optional boards, etc., you need to observe your local disposal rules. Dispose the attached power cable along with the equipment to avoid being used with other equipment. For details, ask your municipal office.

  • Page 34: Transporting Device

    1-16 Precautions for Use TRANSPORTING DEVICE This unit and options use lithium-metal battery or lithium-ion battery. Contact your local reseller for transporting the unit by air or shipping since the regulation is applied to air and maritime transportation of lithium battery...

  • Page 35: About Our Web Service

    Precautions for Use 1-17 ABOUT OUR WEB SERVICE Information on NEC Express5800/ft series including modification modules is also available on our web site, NEC Express5800 Web Site Asia Pacific, at http://www.nec.co.jp/express/index.html...

  • Page 36

    1-18 Precautions for Use Advice for Your Health Prolonged use of a computer may affect your health. Keep in mind the following to reduce stresses on your body: Sit in a good posture Sit on your chair with your back straight. If the desk height is appropriate, you will slightly look down at the screen and your forearms will be parallel to the floor.

  • Page 37: Chapter 2

    Chapter 2 General Description This chapter describes what you need to know to use the NEC Express5800/ft series. Refer to this chapter when you want to know about certain components and how to operate them.

  • Page 38: Standard Features

    2-2 General Description STANDARD FEATURES The NEC Express5800/ft series is the server that has hardware for two servers. High performance Various Features Graphic accelerator “PILOT2” supported Intel® Xeon® Processor (2.00GHz/2.93GHz) High-speed Ethernet interface (1000Mbps/100Mbps/10Mbps supported) High-speed disk access (SAS (Serial...

  • Page 39

    Express5800/ft series achieves high fault-tolerance. NEC Express5800/ft series detects status changes, errors and other events and notifies Syslog of these events. If you use an alarm notification tool, you can configure NEC Express5800/ft series to notify you when certain events occur.

  • Page 40

    NEC Express5800/ft series uses NEC ESMPRO as a server management tool. This tool uses a GUI that enables monitoring and setting of NEC Express5800/ft series. NEC ESMPRO can be used both locally and remotely on work station PCs or server PCs.

  • Page 41

    Express Report Service for prompt action upon failure. For details, contact your sales agent. Online repairing You can repair or replace a failed module even if NEC Express5800/ft series is operating. ESX and media Although ESX media used on NEC Express5800/ft series are specifically...

  • Page 42: Names And Functions Of Components

    2-6 General Description NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below: Front bezel The cover to protect devices in the front. LEDs For more information, see the description on the front view on page 2-7 and rear view on page 2-9.

  • Page 43: Front View

    General Description 2-7 Front View With front bezel attached CPU/IO module 0 This is a module with a set of CPU (processor), memory (DIMM), PCI board, cooling fan unit, and hard disk drive. Hard disk drive bay This is the bay to mount the hard disk drive. The number after the numbers in parentheses indicates a slot number.

  • Page 44

    2-8 General Description Disk access LED This LED illuminates while accessing the installed HDD. Optical disk drive This device is used to read data from the disks such as DVDs and CD-ROMs (see page 2-11). System POWER LED This illuminates in green when one of the powers of the CPU/IO modules is ON. LED goes off when both powers of CPU/IO module are OFF.

  • Page 45: Rear View

    General Description 2-9 Rear View R320a-E4 ⑧ R320a-M4...

  • Page 46

    2-10 General Description USB connector (3 ports) This connects with the device supporting USB interface. Management port Ethernet connector supporting 100BASE-TX/10BASE-T. Module ID(ID LED) The Module ID LED illuminates in green on side of CPUIO module in back if pressing UID switch when there are multiple devices installed on one rack.

  • Page 47: Optical Disk Drive

    General Description 2-11 Optical disk drive Status LED The LED that lights while accessing the loaded DVD/CD-ROM Tray eject button The button to eject the tray. Manual release The hole to be forced to eject DVD tray by pinpricking when optical disk can’t be ejected through despite pushing tray eject button.

  • Page 48: Cpu/io Module

    2-12 General Description CPU/IO Module R320a-E4 (top cover removed) R320a-M4 (top cover removed) (1) PCI Riser card...

  • Page 49: Mother Board

    General Description 2-13 Mother Board CPU/IO module mother board DIMM slot LAN connector DIMM 1 – DIMM6 from the top. (5)-1 LAN1 (5)-2 LAN2 Processor(CPU) socket (2)-1 Processor #1(CPU#1) Lithium battery (2)-2 Processor #2(CPU#2) Management port DIMM slot DIMM7 – DIMM12 from the bottom. Connector for PCI riser card Used for R320a-M4 model only.

  • Page 50: Leds

    2-14 General Description LEDs System POWER LED When one of the power of CPU/IP modules is ON, the LED illuminates in green. The LED goes off when both powers of CPU/IO module are OFF. System FAULT LED When one of the CPU/IO modules has an error, the LED illuminates in amber. Details can be confirmed by checking EXPRESSSCOPE.

  • Page 51: Hard Disk Drive Led

    General Description 2-15 Hard Disk Drive LED Hard Disk LED Description Action Not on The disk is in the idle state. Green Accessing the disk Amber Disk failure Contact a maintenance service company. The mirror of the disk is Blinking in amber Perform mirroring.

  • Page 52

    2-16 General Description EXPRESSSCOPE Corresponding EXPRESSSCOPE LEDs (amber) illuminate when modules have failures. Module POWER LED While the power of CPU/IO module is ON, the LED illuminates in green. When the power is not supplied to CPU/IO module, the LED goes off. The LED blinks when standing by.

  • Page 53

    General Description 2-17 MEM NUMBER(Memory slot error LED) Amber LED illuminates when failure occurs on the memory slot 0 of CPU/IO module. Memory slots with errors can be identified by illumination status of the following (5)-1 to 4. Each Memory Slot Error LED Status Description (MSB) (LSB)

  • Page 54: Power Unit Led

    2-18 General Description Power Unit LED There is a power unit LED in the power unit on the rear. The LED blinks in green when connecting the power code to AC inlet and the power unit receives the power. The LED illuminates in green when turning the power of the device The power unit may be failing if the LED does not illuminate in green or the LED illuminates or blinks in amber when turning the switch ON.

  • Page 55: Basic Operation

    General Description 2-19 BASIC OPERATION This section describes basic operation procedures of NEC Express5800/ft series.

  • Page 56: Installing/removing The Front Bezel

    2-20 General Description Installing/removing the front bezel When you power on/off the server, handle the DVD-ROM drive, or remove/install a hard disk drive or CPU/IO module, remove the front bezel. IMPORTANT: The front bezel can only be removed by unlocking the lock with the security key attached.

  • Page 57: Power On

    General Description 2-21 Power ON To power on NEC Express5800/ft series, press the POWER switch (the one whose in-built LED is lit). Follow the steps below to turn on the power. Power on the display unit and other peripheral devices connected to the server.

  • Page 58: Power Off

    2-22 General Description Power OFF Follow the steps below to turn off the power. If NEC Express5800/ft series is plugged to a UPS, see manuals included with the UPS or the application that controls the UPS. Perform a normal shutdown from ESX.

  • Page 59: Flow Of Post

    General Description 2-23 Flow of POST This section walks you through how POST is performed. When you power on the system, one selected CPU/IO module will start up. POST will be performed on this selected CPU/IO module. Memory check starts. A message appears at the upper left of the screen to show that the basic and expanded memories are being counted.

  • Page 60: Behavior At Occurrence Of Error

    2-24 General Description Upon completion of POST, the password entry screen appears prior to OS startup. The password entry screen will appear after the normal termination of POST only if you have set a password in the BIOS setup utility “SETUP.” You can enter a password up to three times.

  • Page 61

    General Description 2-25 CPU/IO Module Status The CPU/IO module (0 or 1) started first is managed as primary, and the module started later is managed as secondary. If one CPU/IO module is disconnected because of the failure and others, theother module becomes primary. The CPU/IO module to be started first is selected depending on the primary/secondary status of modules when the server was shut down the last time.

  • Page 62: Floppy Disk Drive (option)

    ESX4 does not support USB floppy disk drives. Insert/Remove Floppy Disk Before inserting a floppy disk into the drive, make sure that NEC Express5800/ft series is on (the POWER LED illuminates). Insert a floppy disk into the drive firmly until it snaps in place. The eject button of the drive is then raised slightly.

  • Page 63: Use Of Floppy Disk

    Data loss could also be caused by faulty operation and computer trouble. To avoid such possible data loss, it is recommendable to back up important data regularly. (Be sure to make back-up copies of the floppy disks that are included with NEC Express5800/ft series.)

  • Page 64: Dvd Drive

    2-28 General Description DVD drive NEC Express5800/ft series has a DVD drive on the front panel. It is a device used to read/write data for an optical disk. Compared to a floppy disk, an optical disk allows for larger volume and fast data readout.

  • Page 65

    General Description 2-29 To remove the optical disk, press the tray-eject button as you did in setting the optical disk. When the access LED illuminates in green, it indicates the optical disk is being accessed. Make sure the access LED is not illuminating in green before you press the tray-eject button.

  • Page 66: Handling Optical Disks

    2-30 General Description Handling optical disks Observe the following when you use an optical disk on NEC Express5800/ft series: As for a disk such as a noncompliant “copy-protected CD,” we shall not guarantee that you can use a CD player to play it with this server.

  • Page 67: Esx Operation And Configuration

    Chapter 3 ESX Operation and Configuration This chapter describes setup and operation specific to NEC Express5800/ft series on ESX. CPU/IO module has a processor function part and IO function part. In utilities in this chapter, the processor function part is referred to as CPU module and IO function part PCI module.

  • Page 68: Disk Operations

    ESX. Operable disk configuration RAID must be configured for all the internal disks in NEC Express5800/ft series. As shown on the chart1, the internal disks redundancy is configured by software RAID with the internal disks of corresponding slots.

  • Page 69

    ESX Operation and Configuration 3-3 Chart1 Slots corresponding to the mirroring process Corresponding slot Slot 0 (10/40/1) Slot 0 (11/40/1) Slot 1 (10/40/2) Slot 1 (11/40/2) Slot 2 (10/40/3) Slot 2 (11/40/3) Slot 3 (10/40/4) Slot 3 (11/40/4) Slot 4 (10/40/5) Slot 4 (11/40/5) Slot 5 (10/40/6) Slot 5 (11/40/6)

  • Page 70

    RAID using the “mpmadm” command, which is described later in this document. Use only the hard disk drives specified by NEC. There is a risk of hard disk as well as the entire device breakdown when you install a third-party hard disk drive.

  • Page 71: Replacing A Hard Disk Drive

    ESX Operation and Configuration 3-5 Replacing a hard disk drive To replace a failing hard disk, follow the steps below. Replace a hard disk when the CPU/IO module 0 and 1 are powered on. Determining a failing disk This section provides information on how to determine a failing hard disk drive. IMPORTANT: This must be operated by root user.

  • Page 72

    3-6 ESX Operation and Configuration Restoring the redundant configuration manually This section provides information on how to replace a failing internal disk and restore duplication. IMPORTANT: This must be operated by root user. While the replaced disk is restoring to the RAID configuration, do not stop/restart the system when the reconfigured each RAID device is in RECOVERY.

  • Page 73

    ESX Operation and Configuration 3-7 Unused disks: - vmhba110500:C0:T0:L0 (After verifying the isolation of the specified disk from the RAID configuration (“after confirming that Unused disks” is displayed), replace the hard disk. Wait approximately five minute before the system starts to resynchronize. If there is no automatic synchronization, manually restore the disk with the below procedure.) # ./mpmadm -l...

  • Page 74: Duplex Lan Configuration

    If an uplink adapter fails, it switches to another adapter to continue the operation. Operable Network Configuration For NEC Express5800/ft series, network interface names are based on the naming convention as described in the table below. Network duplication is achieved by pairing network interfaces of PCI slots in CPU/IO module 0 and network interfaces in the same PCI slots in CPU/IO module 1 (i.e.

  • Page 75: Checking The Duplicating Operation Of Modules

    ESX Operation and Configuration 3-9 CHECKING THE DUPLICATING OPERATION OF MODULES This section describes how to check if the system runs properly after system installation or reinstallation. CPU/IO module has a processor function part and IO function part. Each part is monitored and managed by the module.

  • Page 76

    3-10 ESX Operation and Configuration Stop the operation of the primary PCI module using the ftsmaint Command. If the PCI Module 0 is primary, execute the following command. # cd /opt/ft/bin # ./ftsmaint bringdown 10 (*) *As for the primary PCI Module(*),if the PCI Module 0 is primary select[PCI Module(ID:10)].If the PCI module 1 is primary, select[PCI Module(ID:11)].

  • Page 77

    ESX Operation and Configuration 3-11 Restart the PCI module. If the PCI Module 0 was stopped in the step 3, execute the following command and the PCI module will be started. # cd /opt/ft/bin # ./ftsmaint bringup 10 Once the PCI module is started, PCI module diagnosis, mirror volume duplication and PCI module duplication are performed.

  • Page 78: Evaluate Start And Stop Of Cpu Modules

    3-12 ESX Operation and Configuration Evaluate Start and Stop of CPU Modules This section describes how to confirm the continuous system operation after stopping one of the CPU modules. Confirm that the CPU modules are duplicated. To check if the CPU modules are duplicated, see the status LEDs of the CPU modules. [Indications of status LEDs when CPU modules are duplicated] Secondary Primary...

  • Page 79

    ESX Operation and Configuration 3-13 When the CPU module is stopped, the status LEDs change as follows. This indicates that one CPU module is operating now. [Indications of status when CPU module is stopped] Secondary Primary (Stopped) * (Operating) PRIMARY LED Green DISK ACCESS LED Green...

  • Page 80

    3-14 ESX Operation and Configuration (This page is intentionally left blank.)

  • Page 81: Chapter 4

    Chapter 4 System Configuration This chapter describes Basic Input Output System (BIOS) configuration. When you install the NEC Express5800/ft series for the first time or install/remove optional devices, thoroughly read this chapter for better understanding and correct setups.

  • Page 82: System Bios -setup

    4-2 System Configuration SYSTEM BIOS –SETUP– The SETUP utility is provided to make basic hardware configuration for the server. This utility is pre-installed in the flash memory of the server and ready to run. IMPORTANT: The SETUP utility is intended for system Administrator use only. The SETUP utility allows you to set a password.

  • Page 83: Starting Setup Utility

    System Configuration 4-3 Starting SETUP Utility Powering on the server starts POST (Power On Self-Test) and displays its check results. If the NEC logo is displayed, press Esc. After a few seconds, either of the following messages appears at bottom left on the screen depending on your system configuration.

  • Page 84: Description Of On-screen Items And Key Usage

    4-4 System Configuration Description of On-Screen Items and Key Usage Use the following keyboard keys to work with the SETUP utility. (Key functions are also listed at the bottom of the screen.) Shows the current menu. Online help window Options to be configured Denotes there are Parameters...

  • Page 85

    System Configuration 4-5 Shows the following: If you select “Yes” and then press the key, all items in the Enter setup are set to default values. If you select “No” and then press either the key, the status before pressing the Enter key is restored.

  • Page 86: Configuration Examples

    4-6 System Configuration Configuration Examples The following describes examples of configuration required to use software-link features or for system operations. To link power supply with the UPS To power on the server when power is supplied from the UPS Select [Server] - [AC-LINK] - [Power On]. To keep the server off-powered even when power is supplied from the UPS if the POWER switch was used to power off Select [Server] - [AC-LINK] - [Last State].

  • Page 87

    To display POST check results Select [Advanced] - [Boot-time Diagnostic Screen] - [Enabled]. You can also press Esc while the NEC log is on the screen to display POST check results. To control from the HW console Remote operation via Serial Select [Server] - [Console Redirection], and make necessary settings.

  • Page 88: Menu And Parameter Descriptions

    4-8 System Configuration Menu and Parameter Descriptions The SETUP utility has the following six major menus: Main Advanced Security Server Boot Exit To configure detailed settings of functions, select a submenu from the above menus. Below describes configurable functions and parameters and the factory settings displayed in the screen for each menu.

  • Page 89

    System Configuration 4-9 Available options in the Main and descriptions are listed below. Option Parameter Description System Time HH:MM:SS Specify the system time. System Date MM/DD/YYYY Specify the system date. CPU Speed XXXX MHz Displays the processor clock frequency. Physical CPUs Displays the number of processor installed.

  • Page 90

    Boot-time [Disabled] Specify whether to display the Power On Self-Test (POST) Diagnostic Screen screen at start-up. If “Disabled” is selected, the NEC logo Enabled appears while POST is in progress. (To display POST check results, press Esc.) ]: factory default...

  • Page 91

    System Configuration 4-11 Advanced Processor Configuration When you select “Advanced Processor Configuration” in the Advanced menu, the following screen appears. Refer to the table below for information on options. Option Parameter Description Hyper-Threading Enables to function one physical processor Disabled Technology as two logical processors.

  • Page 92

    4-12 System Configuration I/O Device Configuration When you select “I/O Device Configuration” in the Advanced menu, the following screen appears. If you select a menu with the “►” mark and press Enter, its submenu appears. Refer to the table below for information on options. Option Parameter Description...

  • Page 93

    System Configuration 4-13 Base I/O address 3F8/IRQ4 Specify the I/O address and IRQ of Serial Port 2. [2F8/IRQ3] 3E8/IRQ4 2E8/IRQ3 Keyboard Display only. Features NumLock AUTO Specify whether or not to enable NumLock at system startup. [Off] ]: factory default...

  • Page 94

    4-14 System Configuration Option ROM Configuration When you select “Option ROM Configuration” in the Advanced menu, the following screen appears. Refer to the table below for information on options. Option Parameter Description PCI Slot 1 Option Enabled If “Enabled” is selected, the extended ROM of the PCI card [Disabled] installed on PCI Slot 1 is initialized.

  • Page 95

    System Configuration 4-15 Embedded PXE#1 [Enabled] If “Enabled” is selected, the extended ROM of LAN #1 Option ROM Disabled embedded in the motherboard is initialized. Embedded PXE#2 [Enabled] If “Enabled” is selected, the extended ROM of LAN #2 Option ROM Disabled embedded in the motherboard is initialized.

  • Page 96

    4-16 System Configuration IMPORTANT: Wake On LAN environment is unavailable on ESX4.0.

  • Page 97

    System Configuration 4-17 Security Move the cursor onto “Security” to display the Security menu.

  • Page 98

    4-18 System Configuration Select “Set Supervisor Password” or “Set User Password” and press Enter to display the following pop-up screen. The screen below shows when “Set Supervisor Password” is selected. Set a password on this pop-up screen. Enter a password of up to seven alphanumeric characters and symbols from the keyboard.

  • Page 99

    System Configuration 4-19 See the table below for setup options on the screen. Option Parameter Description Supervisor Indicates Supervisor password setup status (view [Unset] Password Is only). User Password [Unset] Indicates User password setup status (view only). Set Supervisor [Enter] Press Enter to display the supervisor password Password entry screen.

  • Page 100

    4-20 System Configuration Server Move the cursor onto [Server] to display the Server menu. The following describes options you can configure in the Server menu and their functions. Select an option with the “►” mark and press Enter to display its submenu. Refer to the table below for information on options.

  • Page 101

    System Configuration 4-21 The table below lists how selections for “AC LINK” determine the power status of the server when the power supply to the server restarts. Parameter State before powered off Stay Off Last State Power On In service Out of service (DC power: Off) Forced shutdown * Pressing the POWER switch for over four seconds shuts down the power to the server.

  • Page 102

    4-22 System Configuration System Management Select “System Management” on the Server menu and press Enter to display the following screen. 〈Example〉...

  • Page 103

    System Configuration 4-23 See the table below for setup options on the screen. Option Parameter Description BIOS Version  Displays the BIOS version. Board Part Number  Displays the board information. Board Serial Number  Displays the board information. System Part Number ...

  • Page 104

    4-24 System Configuration Console Redirection Select “Console Redirection” on the Server menu and press Enter to display the following screen. See the table below for setup options on the screen. Option Parameter Description Com Port Address [Disabled] Select a serial port. Serial Port1 Serial Port2 Select a port rate used for the interface with a...

  • Page 105

    System Configuration 4-25 CRUx BMC LAN Configuration Submenu Select “CRUx BMC LAN Configuration” on the Server menu and press Enter to display the following screen. See the table below for setup options on the screen. Option Parameter Description LAN Connection [Auto Negotiation] Set the connection type of the Management Type...

  • Page 106

    4-26 System Configuration Option Parameter Description Number LAN to communicate via HTTPS.   Command Port Number [Disabled] Set “Enabled” when you use Telnet-connected Telnet Enabled communication as the command line interface communication. [23] Set the TCP port number when you use Telnet Port Number Telnet-connected communication.

  • Page 107

    System Configuration 4-27 Event Log Configuration Select “Event log Configuration” on the Server menu and press Enter to display the following screen. See the table below for setup options on the screen. Option Parameter Description To clear event logs of the working module, press Clear Online Event Logs [Press Enter] the Enter key and select “Yes.”...

  • Page 108

    Select whether or not to enable the function to OS Boot Monitoring Disabled monitor OS boot-up. If you are starting up from an [Enabled] OS with no NEC ESMPRO Agent installed, disable this option. OS Boot Monitoring 60-[600]-1200 Set the timeout at OS boot-up. (unit: second)

  • Page 109

    System Configuration 4-29 Boot Move the cursor onto “Boot” to display the Boot menu. The server searches for the boot device according to the order specified in this menu and use the software to boot the system if found. See the table below for options on the screen. Displayed Item Device USB CD-ROM Drive...

  • Page 110

    4-30 System Configuration Exit Move the cursor onto “Exit” to display the Exit menu.

  • Page 111

    System Configuration 4-31 The following describes each option on the Exit menu: Exit Saving Changes Select this option to save the current configuration data into the CMOS (non-volatile memory) and exit the SETUP utility. Select “Exit Saving Changes” to display the screen below. Select “Yes” to save the current configuration data into the CMOS (non-volatile memory) and exit the SETUP utility.

  • Page 112

    4-32 System Configuration Exit Discarding Changes Select this option to exit the SETUP utility without saving the current configuration data into the CMOS (non-volatile memory). If you select “Yes” here, the “SETUP Warning” dialogue box appears. If you select “No” in the “SETUP Warning” dialogue box, you can exit SETUP without saving the changes you have made.

  • Page 113

    System Configuration 4-33 Load Setup Defaults Select this option if you want to reset all values in SETUP to default (factory-set values). When you select Load Setup Defaults, the dialogue box as shown below appears. If you select “Yes” in the dialogue box, default values are restored. If you select “No”, you will see the Exit menu screen.

  • Page 114

    4-34 System Configuration Discard Changes Select this option if you want to restore previous values before saving values in CMOS. When you select “Discard Changes”, you will see the dialogue box as shown below. If you select “Yes” in the dialogue box, changes you have made are discarded and previous settings are restored.

  • Page 115

    System Configuration 4-35 Save Changes Select this option if you want to save changes you have made in CMOS (non-volatile memory) without exiting SETUP. When you select the Save Changes, you will see the dialogue box as shown below. If you select “Yes” in the dialogue box, changes you have made are saved in CMOS (non-volatile memory).

  • Page 116: Sas Bios - Sas Configuration Utility

    4-36 System Configuration 4-36 System Configuration SAS BIOS – SAS CONFIGURATION UTILITY – SAS Configuration utility makes settings of the built-in SAS controller. You can start it up by simple key operation during POST execution without using any special startup disk. IMPORTANT: Because the server is installed with the latest version of the utility, your screen display may be different from the one described in this guide.

  • Page 117: Quitting The Sas Configuration Utility

    System Configuration 4-37 2. Press and hold down the key and press the key. Ctrl The SAS Configuration utility starts up with the “Adapter List” menu displayed. Quitting the SAS Configuration utility The following section describes the procedures to quit the SAS/ Configuration utility. 1.

  • Page 118: Physical Formatting Of The Hard Disk Drive

    4-38 System Configuration Physical Formatting of the Hard Disk Drive The following describes how to execute physical formatting of hard disk drive. 1. Press Enter key on the “Adapter List” menu. “Adapter Properties” menu appears after a short while. 2. Select “SAS Topology” and press Enter key. “SAS Topology”...

  • Page 119

    System Configuration 4-39 4. Select the hard disk drive to execute physical formatting and press D key while pressing Alt key. “Device Properties” menu appears after a while. 5. Select “Format” and press Enter key. “Device Format” menu appears after a while. Press F key to start formatting.

  • Page 120: Forced Shutdown

    4-40 System Configuration FORCED SHUTDOWN Read this section if your server does not operate as expected. Use this function when an OS command does not shut down the server, the POWER switch does not turn off the server, or resetting does not work. Press and hold the POWER switch on the server for over 4 seconds.

  • Page 121: Remote Management Function

    (KVM) with BMC (Baseboard Management Controller), a system management LSI. As to the Remote Management Function and how to setup the function, refer to the [EXPRESSSCOPE Engine 2 User’s guide (ft-Server version)] stored in the NEC EXPRESSBUILDER DVD.

  • Page 122

    4-42 System Configuration (This page is intentionally left blank.)

  • Page 123: Chapter 5

    Chapter 5 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER DVD that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER. CPU/IO module has a processor function part and IO function part. In utilities in this chapter, the processor function part is referred...

  • Page 124: Nec Expressbuilder

    The NEC EXPRESSBUILDER, integrated setup software, can automatically detect the hardware connected to an NEC Express5800/ft series machine to advance the processing. The hardware subject to setup with the NEC EXPRESSBUILDER should have the same configuration as that for operation.

  • Page 125

    Installing and Using Utilities 5-3 Tool menu If you select this item, the Tool menu appears after choosing the display language. You can use the below functions for maintenance. Maintenance Utility Starts up the Offline Maintenance Utility. BIOS/FW Updating Updates the system BIOS. ROM-DOS Startup FD Creates Startup Support Disk is used for starting the ROM-DOS system.

  • Page 126: Nec Esmpro Agent And Manager

    “NEC EXPRESSBUILDER DVD.” “NEC ESMPRO Agent” is stored in “NEC ESMPRO Agent for VMware”CD-ROM. This section describes the functions and features provided by NEC ESMPRO Manager and NEC ESMPRO Agent and the notes on their operations. These applications are necessary for continuous operation of NEC Express5800/ft series.

  • Page 127

    Installing and Using Utilities 5-5 Effects of using NEC ESMPRO Manager and NEC ESMPRO Agent NEC ESMPRO Manager and NEC ESMPRO Agent have sufficient effects on a variety of needs in versatile and complicated system environments. – Detection of server fault NEC ESMPRO Agent collects a variety of fault information on NEC Express5800 series systems to identify the states of the systems.

  • Page 128: Detection Of Server Fault

    5-6 Installing and Using Utilities Detection of Server Fault NEC ESMPRO Manager and NEC ESMPRO Agent detect errors causing faults to occur at an early stage and notify Administrators of fault information real-time. Early detection of error If a fault occurs, NEC ESMPRO Agent detects the fault and reports the occurrence of the fault to NEC ESMPRO Manager (alert report).

  • Page 129: Management Of Server Operation Status

    Installing and Using Utilities 5-7 Management of Server Operation Status NEC ESMPRO Agent manages and monitors a variety of components installed in the server. You can view the information managed and monitored by NEC ESMPRO Agent on the DataViewer of NEC ESMPRO Manager.

  • Page 130

    5-8 Installing and Using Utilities Monitoring (Management) of NEC Express5800/ft series NEC Express5800/ft series is a fault tolerant system. It can continue the operation even if a major component fails. NEC Express5800/ft series improves the system availability with the hardware, NEC ESMPRO, and system software functions.

  • Page 131

    Installing and Using Utilities 5-9 The report of a fault occurrence in the NEC Express5800/ft series (alert) is immediately sent to the NEC ESMPRO Manager. When the NEC ESMPRO Manager receives the alert, a popup message appears. The alert contains the detailed information of the fault and the proper countermeasures. You can...

  • Page 132

    5-10 Installing and Using Utilities Collective Management of Distributed Servers The excellent GUI provided by NEC ESMPRO Manager allows servers on a network to be managed collectively. The management screen is designed in the Explorer format to indicate the components in a server hierarchically for effective server management.

  • Page 133

    Installing and Using Utilities 5-11 DataViewer The DataViewer indicates the server source configuration information in the Explorer format. In addition, it changes the status color of the failed server component. This enables you to identify the failed portion. AlertViewer The AlertViewer manages fault reports sent from servers together. A fault occurred in a server is immediately reported to the AlertViewer.

  • Page 134: Nec Esmpro Agent

    5-12 Installing and Using Utilities NEC ESMPRO Agent NEC ESMPRO Agent is a utility which acts as an agent (proxy) between NEC Express5800/ft series and NEC ESMPRO Manager (management PC). For details on the operating environment, the setting required before the setup, and the installation procedure, see the separate volume “User’s Guide (Setup).”...

  • Page 135

    About portmap NEC ESMPRO Agent uses portmap function. If portmap stops or NEC ESMPRO Agent reboots while NEC ESMPRO Agent is operating, NEC ESMPRO Agent does not work appropriately. Run the following command and reboot NEC ESMPRO Agent.

  • Page 136

    Because the NEC Express5800/ft series detects hardware faults on the network in the driver level, NEC ESMPRO Agent does not monitor line faults. Thus, the value set for “Line fault occurrence rate” of a [LAN] tab of [NEC ESMPRO Agent properties] in the control panel is not used. Change of SNMP Community...

  • Page 137

    Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server. In response, NEC ESMPRO Agent checks the status of the server. As a result, the CPU load ratio of snmpd Service increases temporarily.

  • Page 138: Nec Express5800/ft Series Maintenance

    5-16 Installing and Using Utilities NEC Express5800/ft series maintenance The ftsmaint command provides a control interface for managing your NEC Express5800/ft series system's fault-tolerant functions. For information about using the ftsmaint command and using device path enumeration to manage specific devices in your system, see the following sections:...

  • Page 139

    Installing and Using Utilities 5-17 MTBF clear - ftsmaint clearMtbf path This command clears the MTBF value of the CPU module, PCI module, or PCI module slot specified by path. Note: Do not use this feature to retain a faulty or degraded device in service. It may be useful if the MTBF for a device has been degraded by testing or a configuration error.

  • Page 140: Device Path Enumeration

    Device Path Enumeration Some subsystems and components of the NEC Express5800/ft series system are addressable by device path IDs. Device path IDs uniquely identify the devices in an NEC Express5800/ft series system. Table 1 lists the device path IDs for devices in an NEC Express5800/ft series system.

  • Page 141

    Installing and Using Utilities 5-19 Figure 1. Locations of Major Enumerated Devices (Front View) Callout Device Device ID Physical Label CPU/IO Module0 CPU-0, I/O-10 Internal disk drive:1 10/40/1 Internal disk drive:2 10/40/2 Internal disk drive:3 10/40/3 Internal disk drive:4 10/40/4 Internal disk drive:5 10/40/5 Internal disk drive:6...

  • Page 142

    5-20 Installing and Using Utilities Figure 2.. Locations of Major Enumerated Devices(Rear View) Callout Component Device ID PCI module 0 PCI Slot 1 10/1 PCI module 0 PCI Slot 2 10/2 PCI module 0 PCI Slot 3 10/3 PCI module 0 PCI Slot 4 10/4 PCI module 1 PCI Slot 1 11/1...

  • Page 143: Ftsmaint Examples

    Examples The following sections provide examples of how to use the ftsmaint command Displaying System Status To display the status of the fault-tolerant devices and subsystems in your NEC Express5800/ft series system, issue the following command: # ftsmaint ls Example 1 shows typical output for this command.

  • Page 144

    Disk Drive ONLINE DUPLEX N005 11/70 RISER_EMPTY Riser Card 11/120 Baseboard Management Ctlr ONLINE DUPLEX IO Enclosure 11 is the Active Compatibility Node. This is an NEC Express5800/R320a-E4 system, P-Package N8800-149, Serial# 0200149. * Use lsLong to see this value.

  • Page 145

    Installing and Using Utilities 5-23 Displaying the Status of a Single System Component Before you remove a component that is duplexed for fault tolerance, verify that it is not in a simplex state. To verify the state of a component, type a command in the following format: ftsmaint ls path For path, specify the correct value for the component, as listed in Table 1.

  • Page 146

    5-24 Installing and Using Utilities In Example 3, the disk in the PCI module 1 is listed as having a State of ONLINE and an Op State of DUPLEX. Example 3. Viewing the State of Disk 11/40/1 # ./ftsmaint ls 11/40/1 H/W Path : 11/40/1 Description...

  • Page 147

    Installing and Using Utilities 5-25 Bringing System Components Down and Up You can use the ftsmaint command to bring down and restart fault-tolerant components. After bringing up a component, the system attempts to synchronize and duplex the corresponding component automatically. For example, the first command below brings down the PCI module 1;...

  • Page 148

    5-26 Installing and Using Utilities Value Minimum Count Dump collection The following command example generates a dump of the CPU module 0.The system must be running in duplex mode for you to use this method. # /opt/ft/bin/ftsmaint dump 0 CPU dumps are stored in /var/crash/YYYY-MM-DD-hh-mm/vmcore. VMkernel dumps are stored in: /root/vmkernel-zdump-MMDDYY.hh:mm:n /root/vmkernel-dumpinfo-MMDDYY.hh:mm:n.txt...

  • Page 149: Nec Dianascope

    Installing and Using Utilities 5-27 NEC DianaScope NEC DianaScope is software for remote management of NEC Express5800/ft series. For features and installation of NEC DianaScope, see “NEC DianaScope Online Document” in “NEC EXPRESSBUILDER.” TIPS: To use NEC DianaScope with NEC Express5800/ft series, appropriate server license is required.

  • Page 150

    5-28 Installing and Using Utilities (This page is intentionally left blank.)

  • Page 151: Maintenance

    Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800/ft series and precautions when relocating or storing the server.

  • Page 152: Daily Maintenance

    Data Viewer Checking STATUS LEDs Check the LED indication on the front of the NEC Express5800/ft series, on hard disks installed in 2.5-inch hard disk drive bay, or on LCD display when the server is powered on or powered off by the shut down operation.

  • Page 153: Cleaning

    • Do not look into the DVD-ROM drive. • Disconnect the power plug before cleaning the server. Cleaning the NEC Express5800/ft series For daily cleaning, wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on the surfaces:...

  • Page 154: Cleaning The Keyboard And Mouse

    6-4 Maintenance Cleaning the Keyboard and Mouse IMPORTANT: A keyboard and a mouse use USB interface. Therefore it is not necessary to power off the server when connecting or disconnecting them. Disconnect the keyboard from the server while the devices in the system (the server and the peripheral devices) remain turned on.

  • Page 155

    Maintenance 6-5 Cleaning the Floppy Disk Drive A read/write error may occur due to stains on the read/write head of the floppy disk drive. Use the cleaner dedicated for floppy disk drive to clean the read/write head. It is recommended to clean the head on regular basis.

  • Page 156: System Diagnostics

    6-6 Maintenance SYSTEM DIAGNOSTICS The System diagnostics runs several tests on the server. Select [Tool menu] - [Test and diagnostics] in the NEC EXPRESSBUILDER to diagnose the system. Test Items The following items are tested in system diagnostics. Memory CPU cache memory...

  • Page 157

    Maintenance 6-7 Select [Test and diagnostics]. Select [End-User Mode] and the system diagnostics starts. The diagnostics will be completed in approximately three minutes. When the diagnostics is completed, the screen of the display changes as shown below: Diagnostics tool title Test window title Test result Test summary...

  • Page 158

    Select <Reboot> in the [Enduser Menu] above. The server restarts and the system is started from the NEC EXPRESSBUILDER. Exit the NEC EXPRESSBUILDER, and remove the DVD from the optical disk drive. Power off the server and unplug the power cord from the receptacle.

  • Page 159: Maintenance Tools

    Maintenance 6-9 MAINTENANCE TOOLS The Maintenance Tools is a tool of this product for preventive maintenance, as well as for trouble analysis and its settings. Follow the below procedure to start the Maintenance Tool. Starting the Off-line Maintenance Utility The Off-line Maintenance Utility may be started in the following ways. Boot peripheral devices at first, then power on the Express server.

  • Page 160

    6-10 Maintenance Select [Tool Menu]. Following Language selection menu appears. Japanese: Menu is displayed in Japanese from now English: Menu is displayed in English from now Return to previous menu: Boot selection menu displayed IMPORTANT: Default menu selection is [Japanese]. When there is no key operation for five second after Language menu appears, [Japanese] starts automatically.

  • Page 161: Function Of Maintenance Tools

    The Off-line Maintenance Utility is started in “Maintenance Utility.” The Off-line Maintenance Utility is an OS-independent maintenance program. When you are unable to start the OS-dependent NEC ESMPRO to troubleshoot a problem, the Off-line Maintenance Utility can be used. IMPORTANT: The Off-line Maintenance Utility is intended for use of your service representative.

  • Page 162

    BIOS/FW Updating This menu allows you to update the software module such as BIOS and firmware of the server by using the update disk (3.5-inch floppy disk) that is distributed from NEC customer service representative. After rebooting the system, an update program is started automatically from floppy disk, and the various BIOS and firmware programs are updated.

  • Page 163: Relocating/storing The Nec Express5800/ft Series

    Maintenance 6-13 RELOCATING/STORING THE NEC EXPRESS5800/FT SERIES Follow the procedure below to relocate or store the server. CAUTION Observe the following instructions to use the server safely. There are risks of fire, personal injury, or property damage. See “PRECAUTIONS FOR SAFETY”...

  • Page 164

    6-14 Maintenance IMPORTANT: Check and adjust the system clock before operating the server again after relocating or storing If the server and the built-in optional devices are moved from a cold place to a warm place in a short time, condensation will occur and cause malfunctions and breakdown when these are used in such state.

  • Page 165: Chapter 7

    Chapter 7 Troubleshooting This section covers some of the issues that can occur with this server, and provides the trouble shooting steps you can refer to.

  • Page 166: To Locate The Errors

    Use NEC ESMPRO to monitor the occurrence of fault during the system operation. Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC. Check whether any alert is reported on the Operation Window, DataViewer, or Alert Viewer of NEC ESMPRO Manager.

  • Page 167: Error Messages

    Error Messages by LED Indication The LEDs on the front and rear panels of the NEC Express5800/ft series and near the handles of hard disks inform the user of the various server statuses by the colors and the patterns of going on, going off, and flashing.

  • Page 168: Post Error Messages

    7-4 Troubleshooting POST Error Messages Powering on the server automatically starts the self-diagnostic program, POST (Power On Self-Test). When POST detects any error, it displays an error message and its measure on the display unit. Follow the table below to troubleshoot such errors. Phoenix BIOS 4.0 Release 6.0.XXXX CPU=Pentium III XXX MHz 0640K System RAM Passed...

  • Page 169

    Troubleshooting 7-5 On-screen error message Cause Action Password is cleared. 0252 Password checksum Reconfigure by using BIOS setup. bad -Password cleared 0260 System Timer error System Timer is faulty. Reconfigure by using BIOS setup. If the error cannot be solved after 0270 Real time clock error RTC is faulty.

  • Page 170

    7-6 Troubleshooting On-screen error message Cause Action 0B96 BMC SDR Repository SDR repository within BMC Replace the CPU/IO module. failure is faulty. 0B97 BMC SEL device failure SEL repository within BMC is faulty. 0B98 BMC RAM test error BMC RAM is faulty. 0B99 BMC Fatal hardware BMC FPGA is faulty.

  • Page 171

    Troubleshooting 7-7 On-screen error message Cause Action 8122 Unsupported DIMM Non-supported DIMM is Check the supported DIMM and detected in DIMM mounted. replace the DIMM. If replacing the group #3 DIMM does not help, replace CPU/IO module. 8123 Unsupported DIMM detected in DIMM group #4 8124 Unsupported DIMM...

  • Page 172

    7-8 Troubleshooting On-screen error message Cause Action 9006 HW Memory Test failed. Memory is faulty. Replace the DIMM. If replacing it does not help, replace the CPU/IO module. 9064 Mixed CPU Steppings Different CPU steppings are Check supported CPUs and detected.

  • Page 173: Server Management Application Error Message

    Troubleshooting 7-9 Server Management Application Error Message If the server management tool such as NEC ESMPRO Agent or NEC ESMPRO Manager has been installed in the NEC Express5800/ft series or management PC, you can obtain the error information from the display unit of the server or management PC.

  • Page 174: Trouble Shooting

    → Make sure the POWER switch on the power unit is on. Did you press the POWER switch? → Press the POWER switch on the front of the NEC Express5800/ft series to turn on the power (the POWER LED lights).

  • Page 175

    → Make sure that the interface cables and power cord are properly connected. Also make sure that the cables are connected in the correct order. Is that device compliant with NEC Express5800/ft series? → Operation of the server with unauthorized devices is not guaranteed.

  • Page 176

    → Make sure that the cable is connected to the correct connector on the rear of the server. Are the keyboard and mouse are compliant with NEC Express5800/ft series? → Operation of the server with unauthorized devices is not guaranteed.

  • Page 177

    Fail to access the storage: Is the storage applicable to the server? → Operation of any device that is not authorized by NEC is not guaranteed. Is the storage properly installed? → Make sure to check the storage is completely connected.

  • Page 178

    Machine repeats rebooting at startup: Isn’t the OS boot monitoring function enabled for reset? → When you are using the NEC Express5800/ft series, the OS boot monitoring function must be disabled in the following cases. For information on disabling the OS boot monitoring, see “Step 4 Invalidate OS Boot Monitoring function”...

  • Page 179

    Unable to recognize the server from a managing PC: Did you configure [Initialize Remote Management Card]? → Start the server-accessory NEC EXPRESSBUILDER, then go to [Tools] - [Initialize Remote Management Card] to write each server information in order to initialize the card.

  • Page 180

    → Network connection may be restricted by a firewall setting. See if you can solve the problem by connecting the server and a client PC directly with a cross cable. Refer to “ExpressScope Engine2” User’s Guide of NEC EXPRESS BUILDER which is appended to this server , then check the port of the Remote Management Card and set the firewall or the gateway.

  • Page 181: Problems With Nec Expressbuilder

    Did you set the NEC EXPRESSBUILDER DVD during POST and restart the server? → If you set the NEC EXPRESSBUILDER DVD during POST but do not restart the server, an error message will appear or the OS will boot. Is BIOS configuration correct? →...

  • Page 182: Problems With Nec Esmpro

    Installation”. See also online document in NEC EXPRESSBUILDER DVD-ROM for troubleshooting and other supplementary information. NEC ESMPRO Agent → See page 5-3 and the later in “Chapter 5 Procedures after Completion of Installation”. Also see User’s Guide in NEC ESMPRO/Agent for VMware CD-ROM. doc/esmsa_users.pdf...

  • Page 183: Collection Of Trouble Logs

    The collected data is created in the following directory. /home/BugPool/ Collection of ESMPRO Agent When you collect NEC ESMPRO Agent log in the NEC Express5800/ft series, log in as the root user and run the following command. # cd /opt/nec/esmpro_sa/tools/ # ./collect.sh...

  • Page 184: Collecting The Memory Dump

    7-20 Troubleshooting COLLECTIng THE MEMORY DUMP If a failure occurs, the memory data should be dumped to acquire the required information. IMPORTANT: Consult with your sales agent before dumping the memory. Executing memory dumping while the server is in the normal operation may affect the system operation. Restarting the system due to an error may display a message indicating insufficient virtual memory.

  • Page 185: Chapter 8

    NEC does not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user. Be sure to use only optional devices and cables designated by NEC. Repair of the server due to malfunctions, failures, or damage resulted from installing undesignated devices or...

  • Page 186: Safety Precautions

    8-2 System Upgrade SAFETY PRECAUTIONS Observe the following notes to install or remove optional devices safely and properly. WARNING Observe the following instructions to use the server safely. There are risks of death or serious personal injury. See “PRECAUTIONS FOR SAFETY” in Chapter 1 for details.

  • Page 187: Anti-static Measures

    System Upgrade 8-3 ANTI-STATIC MEASURES The server contains electronic components sensitive to static electricity. Avoid failures caused by static electricity when installing or removing any optional devices. Wear wrist straps (arm belts or anti-static gloves). Wear wrist straps on your wrists. If no wrist strap is available, touch an unpainted metal part of the cabinet before touching a component to discharge static electricity from your body.

  • Page 188: Pre-upgrade Verification

    Confirm the required ft server control software’s version, Refer to the sever-accessory User’s Guide, check the NEC website, or contact your sales representative. Verify the version of the ft server control software on your system. After confirming it as the available version, add the device onto the server.

  • Page 189: Preparing Your System For Upgrade

    System Upgrade 8-5 PREPARING YOUR SYSTEM FOR UPGRADE Note the following, when installing or replacing devices, to improve the performance of NEC Express5800/ft series. With the NEC Express5800/ft series, devices can be replaced during the continuous operation. Take extreme care for electric shock and damage to the component due to short-circuit.

  • Page 190: 2.5-inch Hard Disk Drive

    2.5 inch width exclusive trays. IMPORTANT: Do not use any hard disks that are not authorized by NEC. Installing a third-party hard disk may cause a failure of the server as well as the hard disk. Purchase hard disks of the same model in pair.

  • Page 191: Installing 2.5-inch Hard Disk Drive

    System Upgrade 8-7 Installing 2.5-inch Hard Disk Drive Follow the procedure below to install the hard disks. Install the hard disks from a smaller slot number to large number on CPU/IO module 0/1, from slot 0 to slot through slot 7. IMPORTANT: Refer to “ANTI-STATIC MEASURES”...

  • Page 192

    8-8 System Upgrade Firmly hold the handle of the hard disk drive to install and insert the drive into the slot. TIPS: Insert the disk until the lever hook touches the server frame. Check the direction of the lever. Insert the hard disk with the lever unlocked.

  • Page 193: Removing 2.5-inch Hard Disk Drive

    System Upgrade 8-9 Removing 2.5-inch Hard Disk Drive Follow the procedure below to remove the hard disk drive. IMPORTANT: Make sure to read “ANTI-STATIC MEASURES” and “PREPARING YOUR SYSTEM FOR UPGRADE” before you take the following procedures. Shut down the OS. The system turns off automatically.

  • Page 194: Replacing 2.5-inch Hard Disk Drive

    8-10 System Upgrade Replacing 2.5-inch Hard Disk Drive Follow the procedure below to remove the failed hard disk drive. The hard disk drive is replaced with new device with the server powered on. IMPORTANT: Make sure to read “ANTI-STATIC MEASURES” and “PREPARING YOUR SYSTEM FOR UPGRADE.”...

  • Page 195: Cpu/io Module

    System Upgrade 8-11 CPU/IO MODULE To replace a CPU (processor, DIMM (memory), PCI card, you need to remove the CPU/IO module. IMPORTANT: Ask your sales agent to replace the CPU/IO module and components of the CPU/IO module. Make sure to read “ANTI-STATIC MEASURES” and “PREPARING YOUR SYSTEM FOR UPGRADE.”...

  • Page 196: Removing Cpu/io Module

    To stop the server, execute ftsmaint command on the console OS. Refer to Chapter 5 “Maintenance of NEC Express5800/ft series” for details. If the CPU/IO module to be removed is CPU/IO module 0, stop the CPU module 0 first as follows.

  • Page 197

    System Upgrade 8-13 Loosen the screws securing the CPU/IO module handle to press down the handle. IMPORTANT: Before you pull out a CPU/IO module, check the rear of the server to make sure cables for connection with peripheral equipment or network are disconnected. If any cables are connected, keep a record of where the cables are connected and disconnect all cables connected to the module you are to pull out.

  • Page 198

    8-14 System Upgrade The CPU/IO module is locked on the way and cannot be pulled out. Lower the lock on the side of CPU/IO module and unlock it, and then pull it out. Lock Pull out the CPU/IO module gently and carefully place it on a flat and sturdy table. Avoid the dusty or humid place.

  • Page 199: Installing Cpu/io Module

    System Upgrade 8-15 Installing CPU/IO Module Follow the procedure below to install the CPU/IO module: IMPORTANT: Ensure to read “ANTI-STATIC MEASURES” and “PREPARING YOUR SYSTEM FOR UPGRADE.” Insert the black lever slowly and fasten the screws tightly. Be careful not to cause a shock to the device at this time.

  • Page 200

    8-16 System Upgrade IMPORTANT: Secure the handle with the screws. If it is not secured by the screws, the operation of the CPU/IO module will be unstable. In some system statuses or settings, auto start up or integration does not take place when the module is connected.

  • Page 201: Dimm

    TIPS: Up to 96GB(8GB x 12) memory can be additionally installed. In the error messages and logs in POST NEC ESMPRO, or Off-line Maintenance Utility, the DIMM connector may be described as “group.” The number next to “group” corresponds to the slot number shown in the figure on the next page.

  • Page 202: Precautions

    8-18 System Upgrade Precautions Note the following to install or replace DIMM. DIMM 7 through 12 are available only when the processor(CPU)#2 is installed. To install DIMM, install the product with the same serial number to the same CHs and slots of the CPU/IO modules 0 and 1.

  • Page 203: Installing Dimm

    System Upgrade 8-19 Installing DIMM Follow the procedure below to install the DIMM. Shut down OS. The sever turns off automatically. Disconnect the power cords from the outlets. Remove the CPU/IO module referring to page 8-12. Remove three screws (two on the front and one on the rear), and remove the top cover of the CPU/IO module.

  • Page 204

    8-20 System Upgrade Dummy memory module Remove the dummy memory module by opening the levers on both sides of the DIMM slot. IMPORTANT: Keep and store the removed dummy memory module with care. DIMM socket Insert a DIMM into the DIMM socket vertically.

  • Page 205

    System Upgrade 8-21 Refer to page 8-15 and install the CPU/IO module. Connect the power cords. Press the POWER switch to power on the server. Verify that POST displays no error message. If POST displays an error message, write it down and see the POST error message list on page 7-4.

  • Page 206: Removing Dimm

    8-22 System Upgrade Removing DIMM Follow the procedure below to remove the DIMM. IMPORTANT: This server works only when there are at least two DIMMs installed. Shutdown OS. The system turns off automatically. Disconnect the power cords from the outlets. Remove the CPU/IO module referring to page 8-12.

  • Page 207

    System Upgrade 8-23 Open the levers attached on both sides of the socket of the DIMM to be removed. It will be unlocked and the DIMM can be removed. Attach the dummy memory module. Attach the air duct. Place the top cover of the CPU/IO module and secure it with three screws. Refer to page 8-15 and install the CPU/IO module.

  • Page 208: Replacing Dimm

    8-24 System Upgrade Replacing DIMM Follow the procedure below to replace a failed DIMM. Identify the failed DIMM by referring to the memory slot error LED. Remove the CPU/IO module referring to page 8-12. Replace the DIMM. Install the CPU/IO module referring to page 8-15. Start up the CPU/IO module using /opt/ft/bin/ftsmaint bringup command.

  • Page 209: Processor (cpu)

    Do not use the system before checking to see it works correctly. Make sure to use the CPU specified by NEC. Installing a third-party CPU may cause a failure of the CPU as well as the server. Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee.

  • Page 210: Installing Cpu

    8-26 System Upgrade Installing CPU Follow the steps below to install a CPU (model with air-cooling kit). Shut down the OS. The server is automatically powered off. Unplug the power cords. Remove the CPU/IO module referring to page 8-12. Remove the air duct cover referring to page 8-22. Verify the location of the CPU socket.

  • Page 211

    System Upgrade 8-27 Detach the socket cover on the CPU socket. IMPORTANT: Keep and store the removed socket folder with care. Place the CPU on the socket carefully. TIPS: Pay attention to the direction of the CPU. The CPU and socket have pin marks to prevent misinsertion.

  • Page 212

    8-28 System Upgrade Place the heat sink on the CPU. IMPORTANT: Do not touch the cooling sheet that is attached on the back of the heat sink with your hand. IMPORTANT: If you install additional CPU, ensure that the fins of the additional CPU’s heat sink are in the same direction as those of the standard CPU.

  • Page 213: Removing Cpu

    System Upgrade 8-29 Install the air duct. Refer to page 8-15 and install the CPU/IO module. Connect the power cord. Turn on the power by pressing the POWER switch. Verify that POST displays no error message. If an error message is displayed, write it down and check it in the error message list on page 7-4.

  • Page 214: Pci Board

    8-30 System Upgrade PCI BOARD Either two or four PCI boards can be installed to the CPU/IO module. IMPORTANT: The PCI board is extremely sensitive to static electricity. Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the PCI board.

  • Page 215

    System Upgrade 8-31 PCI 1 PCI 2 R320a-E4 PCI 1 PCI 3 Riser Card PCI 2 PCI 4 R320a-M4...

  • Page 216

    8-32 System Upgrade List of option PCI boards and installable slots ■R320a-M4 model N-code Product name PCI-1 PCI-2 PCI-3 PCI-4 PCIe 1.1 PCIe 1.1 PCIe 2.0 PCIe 2.0 PCI slot performance x4 lane x4 lane x4 lane x4 lane Remarks Slot size Low Profile Full Height...

  • Page 217: Installing Pci Board

    System Upgrade 8-33 Installing PCI Board Follow the procedure below to install the board to be connected to the PCI board slot. TIPS: To install the PCI board, make sure the shape of the board connector matches with the shape of the PCI board slot connector.

  • Page 218

    8-34 System Upgrade Install a PCI board in a PCI slot. Install the stopper and secure with one screw. Refer to page 8-15 and install the CPU/IO module. Plug the power cord. Press the power swtich and power on the server. Verify that there is no error message displayed at POST screen.

  • Page 219

    System Upgrade 8-35 Installing Full Height PCI Board Shut down the OS. The server is automatically powered off. Unplug the power cords. Remove the CPU/IO module referring to page 8-12. Stopper Remove one screw that secures the stopper and remove Remove three screws that secure the Riser Card, and Riser Card remove it from the motherboard.

  • Page 220

    8-36 System Upgrade Remove the PCI bracket cover. IMPORTANT: Keep and store the removed PCI bracket cover with care. Install a PCI board in a PCI slot. Install the stopper and secure with one screw.

  • Page 221

    System Upgrade 8-37 Install a Riser Card on the motherboard and secure it with three screws. Install the stopper and secure it with one screw. Refer to page 8-15 and install the CPU/IO module. Plug the power cord. Press the power swtich and power on the server. Verify that there is no error message displayed at POST screen.

  • Page 222: Removing Pci Board

    8-38 System Upgrade Removing PCI Board To remove PCI board card, follow the reverse procedure of the installation and install the expansion slot cover. Replacing PCI Board Follow the procedure below to replace the failed PCI board. <Other than N8803-035 Fibre Channel Board Set> Check the failed board from the log.

  • Page 223: Setup Of Optional Pci Board

    System Upgrade 8-39 Setup of Optional PCI Board IMPORTANT: To enable the fault-tolerant feature of the optional device, the identical PCI boards must be installed to the slots with the same number in CPU/IO module 0 and CPU/IO module 1. The BIOS settings need to be modified when mounting some optional PCI boards.

  • Page 224

    8-40 System Upgrade N8803-035 Fibre Channel Board Set List of slots to install optional PCI boards “List of option PCI boards and installable slots” on page 8-.32. Driver installation procedure You do not need to install drivers for N8803-035 board because they are included in the OS.

  • Page 225: Appendix A

    Temperature 10 to 35°C requirements Humidity 20 to 80% RH (non-condensing) In storage Temperature -10 to 55°C Humidity 20 to 80% RH (non-condensing) Support OS vSphere4.0 update1 Appended goods NEC EXPRESSBUILDER(DVD),Packing list, User’sGuide,User’sGuide(Setup) Caution The sleep and hibernation function uncorresponds.

  • Page 226

    N8800-149F, EXP320L NEC Express5800/R320a-E4 N8800-150F, EXP320M NEC Express5800/R320a-M4 User's Guide 1st Edition 7-2010 856-128382-121- A...

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