Keyboard, Mouse, Or Pointing-Device Problems - Lenovo x3650 M4 BD 5466 Installation And Service Manual

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
The server resets (restarts)
occasionally.

Keyboard, mouse, or pointing-device problems

Two column table for documenting the symptom and the corresponding action for keyboard, mouse, or
pointing-device problems.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing" on page 141 to check if a component is a consumable, structural, or FRU part.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
All or some keys on the
keyboard do not work.
The mouse or USB-device
does not work.
Action
3. See "Solving undetermined problems" on page 135.
1. If the reset occurs during POST and the POST watchdog timer is enabled
(click System Settings --> Integrated Management Module --> POST
Watchdog Timer in the Setup utility to see the POST watchdog setting),
make sure that sufficient time is allowed in the watchdog timeout value (POST
Watchdog Timer). If the server continues to reset during POST, see Appendix
B "UEFI/POST error codes" on page 719 and Appendix C "DSA diagnostic test
results" on page 743.
2. If the reset occurs after the operating system starts, disable any automatic
server restart (ASR) utilities, such as the Automatic Server Restart IPMI
Application for Windows, or any ASR devices that are be installed.
Note: ASR utilities operate as operating-system utilities and are related to the
IPMI device driver. If the reset continues to occur after the operating system
starts, the operating system might have a problem; see "Software problems"
on page 133.
3. If neither condition applies, check the event logs (see "Event logs" on page 115).
Action
1. Make sure that:
• The keyboard cable is securely connected.
• The server and the monitor are turned on.
2. If you are using a USB keyboard, run the Setup utility and enable keyboardless
operation.
3. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
4. Replace the keyboard.
1. Make sure that:
• The mouse or USB device cable is securely connected to the server.
• The mouse or USB device drivers are installed correctly.
• The server and the monitor are turned on.
• The mouse option is enabled in the Setup utility.
2. If you are using a USB mouse or USB device and it is connected to a USB
hub, disconnect the mouse or USB device from the hub and connect it directly
to the server.
3. Replace the mouse or USB-device.
.
Chapter 4 Troubleshooting
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