Additional Resources - Shure Microflex Wireless User Manual

Troubleshooting
Network
Problem Indicator
Can't Connect
Device not appearing
to the Control
in Shure Web Device
Software from
Discovery application
a PC
Control
Web browser cannot
Software is
connect to the control
taking a long
interface
time to load
Control
Indicators are moving
Software is
slowly or not displaying in
performing
real time.
poorly

Additional Resources

For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a
support representative. In the Americas region, call Systems Support group at 847-600-8440. For users in other locations,
go to www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's
website at www.audinate.com.
90
Solution
• Ensure the devices are powered
• Ensure PC and equipment are on the same network and set to the
same subnet
• Turn off other network interfaces not used to connect to the device
(including WiFi)
• Check that DHCP server is functioning (if applicable)
• Ensure Bonjour is running on the PC
• If connected via Port 4 of the Audio Network Interface (ANI), ensure
it is set to Switched Mode.
• Download latest version of Adobe
• Ensure PC and device are on the same network and subnet
• Check that Windows firewall settings are not blocking Shure
software
• Set the router to not send default gateway as a part of DHCP
• Set the Shure Web Device Discovery application to open by IP
address
• Manually set the computer to a static IP address on the same
network as the device
• Reduce the number of windows or tabs that are open to the same
Configuration
• See Network section for properly setting up the network
Flash
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