Troubleshooting; Additional Resources - Shure MXW Series User Manual

Additional Topics

Troubleshooting

The following table offers typical solutions when troubleshooting the Microflex Wireless System. For more information on each topic, reference the full MXW
User Guide found on www.shure.com and bundled with the USB Flash Drive.
Audio
Problem Indicator
Network Audio
LED on the Audio
No/ Distorted audio
Network Interface or
SCM820
RF Interference
is causing audio Audio is intermittent
drop-outs
System Setup and MXW Groups
Problem Indicator
Can't associate Device drop-down not displaying
component to a the desired component in the
Group Group row on the Configuration tab
Network
Problem Indicator
Can't Connect
Device not appearing in Shure Web
to the Control
Device Discovery application
Software from a PC
Control Software is
Web browser cannot connect to the
taking a long time
control interface
to load
Control Software is Indicators are moving slowly or not
performing poorly displaying in real time.

Additional Resources

For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a support representative. In the
Americas region, call Systems Support group at 847-600-8541. For users in other locations, go to www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's website at www.audinate.com.
51
Solution
• Check cables
• Check that transmitters are on and channels are un-muted
• Check that the input meters are OK on the Monitor tab of the MXW control software.
Attenuate if the channel is clipping.
Green • Check the output meters on the Audio Network Interface (ANI) front panel and in the
ANI control software. Use headphones to listen to the audio from the ANI. Attenuate if
the channel is clipping.
• Check that the output level of the ANI matches the input of the connecting equipment.
• Verify APT is not performing a spectrum scan.
Flashing • Ensure all devices are on and have a stable network connection
Green • Use Dante Controller software (DC) to verify channel subscriptions
Red • Check master clock in DC (an MXWAPT must be master clock)
• Place the device in a Group to automatically route the audio
Off • Ensure the subnet of the Access Point Transceiver's network audio settings match the
subnet of the Audio Network Interface
• Perform a Spectrum Scan to monitor RF interference
• Decrease channel count to verify if system is overloading the RF spectrum
Solution
• Check that devices are powered and connected to the same network and subnet)
• Open the Utility tab of the MXW Control Software and un-check the Configuration Filter
to display all MXW devices on the network. If the device shows up as "OTHER", then it
is part of another Configuration.
• Un-associate the component by selecting 'none' from the Group row in the other
Configuration.
• Perform a factory reset on the device to clear any association.
Solution
• Ensure the devices are powered
• Ensure PC and equipment are on the same network and set to the same subnet
• Turn off other network interfaces not used to connect to the device (including WiFi)
• Check that DHCP server is functioning (if applicable)
• Ensure Bonjour is running on the PC
• If connected via Port 4 of the Audio Network Interface (ANI), ensure it is set to Switched
Mode.
• Download latest version of Adobe
• Ensure PC and device are on the same network and subnet
• Check that Windows firewall settings are not blocking Shure software
• Set the router to not send default gateway as a part of DHCP
• Set the Shure Web Device Discovery application to open by IP address
• Manually set the computer to a static IP address on the same network as the device
• Reduce the number of windows or tabs that are open to the same Configuration
• See Network section for properly setting up the network
Flash
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