Troubleshooting
Factory Reset
If a device isn't appearing on the network after trying
troubleshooting methods, perform a reset on the specific
hardware to return the device to default settings. Factory
default settings are designed for automatic compatibility
with other Shure networked devices.
From the Hardware
Access Point Transceiver
Press and hold the recessed reset button for 10 seconds.
The network audio status LED will briefly turn off to indicate
the unit is rebooting.
CAUTION: A factory reset deletes all Group associations and microphone Links
saved in the device.
Audio Network Interface
Press and hold the reset button for 10 seconds. The front
panel LEDs will flash to indicate the unit is rebooting.
Networked Charging Station
a) Turn off the power switch.
b) Press and hold the Link button.
c) While holding the Link button, turn on the power switch.
d) Continue to hold the Link button for 12 seconds until the LED
illuminates amber.
From the Control Software
1. Open the Utility Tab of the MXW control software.
2. Select the Edit Properties button for the device.
3. Select the factory reset check-box.
4. Select Add Updates to save the setting to the edits
queue.
5. Repeat for any additional devices.
6. Press the Apply All to make changes to all devices with
edited properties.
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Note: A factory reset will clear any MXW Group
and Link associations. The password to access the
software will reset to admin.
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link
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