Troubleshooting - Shure Microflex Wireless User Manual

Troubleshooting

Troubleshooting

The following table offers typical solutions when troubleshooting the Microflex Wireless System.
Audio
Problem Indicator
Network Audio
LED on the
No or distorted
Audio Network
audio
Interface or
SCM820
Audio is
cutting
Audio is intermittent
in an out
(intermittent)
System Setup and MXW Groups
Problem Indicator
Device drop-down not
Can't
displaying the desired
associate
component in the Group
component to
row on the Configuration
a Group
tab
89
Solution
• Check cables
• Check that transmitters are on and channels are un-muted
• Check that the input meters are OK on the Monitor tab of the MXW
control software. Attenuate if the channel is clipping.
• Check the output meters on the Audio Network Interface (ANI) front
Green
panel and in the ANI control software. Use headphones to listen to
the audio from the ANI. Attenuate if the channel is clipping.
• Check that the output level of the ANI matches the input of the
connecting equipment.
• Verify APT is not performing a spectrum scan.
Flashing • Ensure all devices are on and have a stable network connection
Green • Use Dante Controller software (DC) to verify channel subscriptions
Red • Check master clock in DC (an MXWAPT must be master clock)
• Place the device in a Group to automatically route the audio
Off • Ensure the subnet of the Access Point Transceiver's network audio
settings match the subnet of the Audio Network Interface
• Perform a Spectrum Scan to monitor RF interference
• Decrease channel count to verify if system is overloading the RF
spectrum
Solution
• Check that devices are powered and connected to the same
network and subnet)
• Open the Utility tab of the MXW Control Software and un-check
the Configuration Filter to display all MXW devices on the network.
If the device shows up as "OTHER", then it is part of another
Configuration.
• Un-associate the component by selecting 'none' from the Group row
in the other Configuration.
• Perform a factory reset on the device to clear any association.