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Problem
Indicator
Control Soft
ware is per
Indicators are moving slowly
forming poor
or not displaying in real time
ly
Charger is not
discovered by
The charger does not appear
the Control
in the UI
Software
Additional Resources
For additional Troubleshooting assistance or further information on complex installations, visit https://www.shure.com/support
or contact your local Shure service center.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's website
at www.audinate.com.
Factory Reset
If a device isn't appearing on the network after trying troubleshooting methods, perform a reset on the specific hardware to re
turn the device to default settings. Factory default settings are designed for automatic compatibility with other Shure networked
devices.
Note: A factory reset will clear any MXW Group and Link associations. A new passphrase to access the software will be required.
From the Hardware
Access Point Transceiver
Press and hold the recessed reset button for 10 seconds. The network audio status LED will briefly turn off to indicate the
unit is rebooting.
CAUTION: A factory reset deletes all Group associations and microphone Links saved in the device.
Audio Network Interface
Press and hold the reset button for 10 seconds. The front panel LEDs will flash to indicate the unit is rebooting.
Networked Charging Station
1.
Turn off the power switch.
2.
Press and hold the Link button.
3.
While holding the Link button, turn on the power switch.
4.
Continue to hold the Link button for 12 seconds until the LED illuminates amber.
Solution
Reduce the number of windows or tabs that are open to the same Config
uration
See Network section for properly setting up the network
Ensure that the MXWNCS charger is not in High Efficiency Mode (solid
blue Microphone Link LED)
Shure Incorporated
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