Checking For Viruses And Firewall Issues; Cannot Access The System Control Center; Satellite Modem Connected Directly To A Computer; Satellite Modem Connected To An Ethernet Device - Hughes HN9200 Installation Manual

Chapter 8

Checking for viruses and firewall issues

Cannot access the System Control Center

Satellite modem connected directly to a computer

Satellite modem connected to an Ethernet device

HN9200 Satellite Modem Installation Guide
94
1038622-0001 Revision B
6. For customers who have their own NOC, verify that the customer-specific DNS address
appears in the DNS Servers field.
7. Close the Command window.
If the DNS address is correct, wait a while and try to access a web site again. There may be
a temporary Internet connection outage. If you are still cannot access a web site after waiting,
complete the procedures in
address is not correct, contact Installer Support for assistance.
If you have confirmed all connections but still cannot access the Internet, check the computer
(and all other computers on the same network) for viruses. If you find a virus, delete or disable
it, then try to browse the Internet again.
If you are using a firewall, refer to the firewall documentation and make sure none of its settings
are blocking access to either the Internet or the Hughes servers. Make sure you are using the
latest version of any anti-virus and/or firewall software.
If you cannot access the System Control Center, follow the troubleshooting procedure that
corresponds to your hardware configuration:
• Satellite modem connected directly to a computer
• Satellite modem connected to an Ethernet device
Follow the steps below if the modem is connected directly to a computer.
1. On the computer desktop, double-click the System Control Center shortcut icon.
2. If the System Control Center does not appear, open a web browser.
3. Type www.systemcontrolcenter.com in the browser's address bar.
4. Press Enter.
5. If the System Control Center does not appear, type 192.168.0.1 in the browser's address
bar.
6. Press Enter.
7. If the System Control Center does not appear, check the LAN cable connections at the satellite
modem and at the computer. Check the physical connections and look for LED activity on
both LAN ports.
If there is no LED activity, there could be a problem with the connection or NIC.
If the System Control Center does not appear, repeat these steps. If it still does not appear, contact
Installer Support.
If the satellite modem is connected to an Ethernet device such as a router or a wireless base
station, follow these steps:
1. Disconnect the Ethernet cable from the device.
Checking for viruses and firewall issues
Troubleshooting
on page 94. If the DNS