Hughes Jupiter HT1100 Installation Manual
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Hughes Jupiter HT1100 Installation Manual

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HT1100 Satellite Modem

Installation Guide

1039649-0001
Revision C
October 11, 2013
11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500 Fax (301) 428-1868/2830

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Summary of Contents for Hughes Jupiter HT1100

  • Page 1: Installation Guide

    HT1100 Satellite Modem Installation Guide 1039649-0001 Revision C October 11, 2013 11717 Exploration Lane, Germantown, MD 20876 Phone (301) 428-5500 Fax (301) 428-1868/2830...
  • Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    Contents Contents ....................3 Understanding safety alert messages ............ 7 Messages concerning personal injury ..............7 Messages concerning property damage ..............7 Safety symbols ....................... 8 Additional symbols ................... 8 Chapter 1 Satellite modem overview ..............9 Introduction ......................9 Terminology ......................
  • Page 4 Overview of entering installation parameters ............. 24 Entering installation parameters ................. 26 Chapter 4 Installing outdoor equipment and antenna pointing ......29 Installing the IFL cable ..................29 Routing and connecting the IFL cable............. 29 IFL grounding requirement ................30 Labeling the IFL cable ..................
  • Page 5 Front panel LEDs ....................63 LAN port LEDs ...................... 65 Chapter 11 Advanced Pages ..................67 Accessing the Advanced Pages ................67 Expanding and collapsing menus ................. 68 Opening the Installation sub-menu ..............68 State codes ......................69 Appendix A Specifications ..................

  • Page 7: Understanding Safety Alert Messages

    Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some cases possible death, read and comply with all safety alert messages.

  • Page 8: Safety Symbols

    Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of hazard (for example, fire or electric shock).

  • Page 9: Satellite Modem Overview

    Note: The USB port is provided to support a future feature that can be remotely activated with a small software update. Hughes does not recommend plugging anything into this port at this time. Hughes will inform you when this feature is available.

  • Page 10: Terminology

    • Satellite modem and modem both refer to the HT1100 satellite modem. • Installer Support refers to organizations that provide assistance to professional installers of Hughes satellite equipment. If you do not know who provides your support, contact Hughes dealer services.

  • Page 11: Preparing For Installation

    Chapter 2 Preparing for installation This chapter describes preparations for installing the satellite modem. Review this information before you install the satellite modem, antenna assembly, antenna mount, or inter-facility link (IFL) cable. To install the satellite modem, you need the Installation Reference Sheet, which contains installation parameters and other information specific to your site.

  • Page 12: Installation Checklist

    IFL cable. IFL cables • For specific cable information see Table 2: Related installation documents. • Use only Hughes-approved cables. • Do not exceed maximum length for the outdoor unit (ODU) type, cable type, and cable part number.

  • Page 13: Items Required For Installation

    • SAN and PIN - Identification numbers are required to register the satellite modem. Customers who purchased their system from a Hughes retail channel in the United States or Canada receive an order confirmation e-mail containing their site account number (SAN) and personal identification number (PIN).

  • Page 14: Conducting A Site Survey

    Conducting a site survey Survey the customer site to confirm that the location meets the requirements for installation of the satellite modem. For complete site survey information, including site requirements, see the Antenna Site Preparation and Mount Installation Guide (1035678-0001). The key site survey tasks related to installation of the satellite modem are: 1.

  • Page 15: Computer And Networking Requirements

    protector). Do not remove the DC power cord from the modem's rear panel. Doing so could result in an electrical shock or damage the modem. When you re-apply power to the modem, plug the AC power cord into the power source.

  • Page 16: Related Components

    Related components Antenna You must assemble and install the antenna before you install the satellite modem. You point the antenna as part of the modem commissioning process Only a trained professional installer should install the outdoor antenna assembly. In the United States, the Federal Communications Commission (FCC) requires professional installation and service of the antenna assembly because it transmits radio frequency (RF) energy.

  • Page 17: Labeling The Ifl Cable

    Labeling the IFL cable Label the IFL cable at the outdoor point-of-entry and at the indoor location where the satellite modem is installed as follows: Wrap a piece of blue electrical tape around the cable, and mark SAT on the tape. Hub or similar network device The customer must supply and configure the network device, including required cables, according to the device manufacturer's documentation.

  • Page 19: Installing The Satellite Modem

    Chapter 3 Installing the satellite modem Installation of the HT1100 satellite modem consists of physical installation followed by a highly automated process that fully prepares the modem for operation on the satellite network. Installation tasks include: • Physical installation and power-up •...

  • Page 20: Powering Up The Modem

    Modem operating position Install and operate the HT1100 modem only in the upright vertical position resting on its built-in base as shown in Figure 5. Any other position could result in insufficient ventilation, overheating, and malfunction. Figure 5: Powering up the modem Powering up the modem For this task you must have the satellite modem and the correct power supply.

  • Page 21: Connecting Your Laptop To The Modem

    If the outlet is wired improperly, notify the customer that you are not permitted to connect the system to a faulty outlet. Do not proceed with the installation until a properly wired outlet is provided. 2. Connect the DC power cord to the modem's DC IN connector, as shown in Figure 6.

  • Page 22: Clearing The Cache In Mozilla Firefox

    Clearing the cache in Internet Explorer 1. Press the Ctrl + Shift + Del keys. The Delete Browsing History screen appears. 2. Select the options as shown in Figure 7. 3. Click Delete. Figure 7: Internet Explorer Delete Browsing History screen Clearing the cache in Mozilla FireFox 1.

  • Page 23: Connecting The Laptop

    Figure 8: Mozilla FireFox Clear All History Connecting the laptop Connect your laptop to the modem: 1. Use an Ethernet cable to connect your laptop computer directly to the modem's LAN port, as shown in Figure 9. Do not connect the laptop to the modem through an Ethernet modem or switch.

  • Page 24: Overview Of Entering Installation Parameters

    3. If you are running firewall software on the laptop computer, disable it until you complete installation of the modem. The LAN LED on the front of the modem should now be on. Overview of entering installation parameters Successful installation of the satellite modem depends on your tasks, network and installation software, and interaction between the satellite modem and the Network Operations Center (NOC).
  • Page 25 Figure 11: System Control Center home page 3. Click the Advanced Pages icon at the top of the page as shown in Figure 12. The Advanced Configuration and Statistics page appears as shown in Figure Figure 12: Advanced pages icon Figure 13: Advanced Configuration and Statistics page 4.

  • Page 26: Entering Installation Parameters

    Figure 14: Advanced Pages install link 5. Click the Install link to begin the installation. The Input Params screen appears as shown in Figure 15. Figure 15: Terminal Installation screen – Input Params Entering installation parameters 1. On the Input Params screen enter the Latitude and Longitude from your GPS as shown in Figure 16.
  • Page 27 Figure 16: Latitude and longitude parameters 2. Enter the site latitude and longitude values from your Global Positioning System (GPS) receiver, in degrees and minutes to three decimal places. • The modem's installation software uses the site’s latitude and longitude to determine the uplink and downlink cells to assign to the modem and the uplink polarization setting on the radio’s assembly left-handed circular polarization (LHCP) or right-handed circular polarization (RHCP).

  • Page 29: Installing Outdoor Equipment And Antenna Pointing

    Routing and connecting the IFL cable To point the antenna, you must connect the modem to the antenna and install the DAPT2 (a Hughes tool that displays antenna pointing values). 1. Route the IFL cable from the indoor satellite modem location to the antenna.

  • Page 30: Ifl Grounding Requirement

    Figure 17: Connection of the DAPT2 Note: The connectors on the DAPT2 are labeled IDU and LNB. If the cable from the satellite modem (the IDU) and the cable from the radio assembly on the antenna are connected to the wrong connectors, the DAPT2 will not receive a signal. IFL grounding requirement The coaxial IFL cable and the ground block connecting them must meet the grounding requirements specified in the following warning:...

  • Page 31: Pointing The Antenna

    Figure 18: All connections completed The cable connector must be securely tightened. Make sure each connector is properly aligned (not cross-threaded). The connector should be finger tight with no play. Make sure neither the satellite modem nor the customer's computer is connected to an Ethernet device.

  • Page 32: Coarse And Fine Pointing

    3. Make sure you see the Pointing Done message on the DAPT2. Do not remove the DAPT2 until you see the Pointing Done. The following screens show the progression of pointing on the Terminal Installation screens. Coarse and fine pointing Coarse pointing refers to pointing the antenna in the general direction of the Jupiter satellite so that the antenna can acquire the satellite signal.

  • Page 33: Chapter 5 • Registering And Commissioning The Satellite Modem

    Chapter 5 Registering and commissioning the satellite modem During commissioning, the modem interacts with the satellite to establish transmit timing and synchronization. It interacts with the NOC for authentication and registration; and to obtain required software, security keys, and a preliminary configuration.
  • Page 34 Figure 20: Process in progress and completed Once the registration in complete, the Configuration process begins automatically. Figure 21 shows that Ranging, Registration, and Associating with Network are done. Notice that two links appear on the screen. Figure 21: Registration and configuration processes Click the Onsite Validation Tool link to begin the validation process.

  • Page 35: Validating The Installation

    Chapter 6 Validating the installation As part of every HT1100 installation you are required to validate the overall installation (modem, antenna, cables, and connections) using the Ka-band Onsite Validation Tool (OVT). This browser-based tool helps to ensure a high-quality installation. If the site performance is not satisfactory, the OVT suggests corrective actions you can take and then analyzes the results of your actions.
  • Page 36 Note: Hughes installers will connect to the HughesNet Installation Portal. If you are a VAR you may have a different way to access the OVT and validate the installation. Please refer to your VAR procedures. The HughesNet Installation Portal login screen opens, as shown in Figure 23.
  • Page 37 Figure 25: OVT initial screen 7. Enter your San: 8. Enter your Service Order number. 9. Click Launch OVT. 10. The first OVT screen appears. Figure 26: OVT screen 1 1. Click the Refresh Site Info button to update the display. 2.
  • Page 38 3. Choose the mount type in Step 3 on the screen. 4. Click Proceed. The second screen of the OVT appears as shown in Figure 27 . Figure 27: OVT screen 2 5. The Diagnosis and Recommended Action fields at the bottom of the screen give you instructions on your next step.
  • Page 39 Figure 28: OVT screen 3 7. Select the appropriate options describing your installation from categories displayed on the screen. You must enter a comment in the Provide Installation Details Below box before you click the Signoff button as shown in Figure 29. Chapter 6 •...
  • Page 40 Figure 29: OVT Signoff screen 8. The screen refreshes. Make sure you copy down your Signoff: code displayed at the top of the screen. 9. Close the window. For detailed information about the OVT, see the Installer's Guide to the Ka-Band Onsite Validation Tool (OVT) (1038091-0001).

  • Page 41: Activating The Terminal

    Chapter 7 Activating the terminal The next step in the process is activating the terminal. The terminal activation process associates the SAN with the ESN. 1. Make sure your laptop computer is connected to the modem's LAN port. 2. Click the HT1100 Registration tab at the top of the screen. 3.
  • Page 42 Figure 31: Activation screen 6. Enter the SAN and PIN. The SAN and PIN are provided on the customer's Order Confirmation email and on the Installation Reference Sheet. Click Continue. 7. After the SAN and PIN information is entered and validated, a screen appears that includes the customer's name and other details as shown in Figure 32.
  • Page 43 Figure 33: Successful activation screen Proceed to Chapter 8 – Activating the HughesNet service for the next step in the process. Chapter 7 • Activating the terminal 1039649-0001 Revision C...

  • Page 45: Activating The Hughesnet Service

    Chapter 8 Activating the HughesNet service Activating the HughesNet broadband service is the final step in installing the satellite modem. The customer performs this step, and at the same time accepts the HughesNet subscriber agreement. You prepare the customer for activation by connecting the satellite modem to the customer's computer.

  • Page 46: Service Activation Prerequisites

    Figure 35: System Status screen 5. Click the Home link on the side panel. The System Control home page appears as shown in Figure 36. Figure 36: System Control Center home page 6. Notice you have a Service Activation link on the side panel. Do not click this link at this time.

  • Page 47: Connecting The Satellite Modem To The Customer's Computer

    • The modem must be commissioned. • The modem must be connected to the customer's computer (next step). • The customer's computer must be configured for DHCP. Connecting the satellite modem to the customer’s computer 1. Use an Ethernet cable to connect the satellite modem to the customer's computer as shown in Figure 37.
  • Page 48 Figure 38: Welcome to HughesNet screen 4. Click the I accept the Terms and Conditions box. 5. Click Continue. The system displays an activation message. 6. The Account Registration screen appears as shown in Figure 39. Chapter 8 • Activating the HughesNet service 1039649-0001 Revision C...
  • Page 49 Figure 39: Account Registration screen 7. Click the Register link. 8. The email account screen appears as shown in Figure 40. Figure 40: Email account screen The customer has the option of using an existing account or creating a HughesNet email account.

  • Page 50: Service Activation Options

    Figure 41: Email screen 9. The customer should complete each field, press enter and click the OK button. The system displays an updating message. Note: If the email address is valid, a green check mark appears next to the address entered. If a red X appears next to the email address, the address is invalid and the customer must enter a new email address.

  • Page 51: Digital Life Now Download

    Figure 42: Next Steps screen Digital Life Now download Figure 42 describes the benefits of using Digital Life Now. If the customer wants the service, the customer should click the desired selection. If the customer clicks No Thanks, the customer will be directed to the Basic Status Meter screen as show in Figure 43.
  • Page 52 Figure 44: Status Meter confirmation screen If the customer selects OK , the system displays the Things to know screen as shown in Figure 45. This screen explains if the customer did not elect to download Digital Life Now or Status Meter software during activation, they can do so at a later time through the Customer Support Website.
  • Page 53 12. Before you leave the site, make sure the user can access and browse the web. Chapter 8 • Activating the HughesNet service 1039649-0001 Revision C...

  • Page 55: System Control Center

    Chapter 9 System Control Center The System Control Center is a set of screens and links used to monitor the broadband service and troubleshoot the satellite modem in the event of a problem. The System Control Center provides access to system status, configuration information, and online documentation through a web browser on a computer connected to the satellite modem.
  • Page 56 Figure 46: System Control Center page before activation Figure 47 shows the System Control Center home page after activation. The System Status indicator is green, which means that all functions are working within normal parameters. Figure 47: System Control Center page after activation Chapter 9 •...

  • Page 57: Indicator Links

    System Status indicator. Figure 49: Indicator colors and meaning Note: Hughes maintains a Fair Access Policy. This policy establishes an equitable balance in Internet access for all HughesNet subscribers. Hughes assigns a Data Allowance to each service plan that limits the amount of data that may be downloaded or uploaded within a one-month period.

  • Page 58: Parameters Bar

    Indicator Destination Description General information screen that identifies software and System Information System Information page hardware versions, and satellite connection information. Parameters bar The parameters bar appears at the top of all System Control Center screens as shown in Figure 50. This bar displays three important fields of information: •...

  • Page 59: Side Panel

    Figure 51: System Control Center Help panel HELP area Welcome to HughesNet - HughesNet Web Portal contains a variety of useful tools, resources, and information. Access to the HughesNet portal is determined by the customer’s service plan. Additional Premium Services - Gives the user access to additional services and self- help information.

  • Page 60: Small Icon On System Control Center Screens (Advanced

    Figure 52: Side panel links Home - Opens the System Control Center home page. Connectivity Test - Opens the Connectivity Test page, which you can use to test the connection between the satellite modem and the NOC. Built in Self Test - Tests the connectivity to the satellite.

  • Page 61: System Status Page

    System Status page The System Status page lists parameter information vital to the proper operation of the HT1100. Available system status values (as shown in Figure 54) may vary, depending on how the satellite modem is configured. Figure 54: System Status page System Information page The System Information page, shown in Figure 55, provides system information for the satellite modem such as identification information, software versions, and...

  • Page 63: Chapter 10 Leds

    Chapter 10 LEDS Front panel LEDs The satellite modem has five LEDs on the front panel, as shown in Figure 56. By their appearance (on, off, blinking, or flashing) the LEDs indicate the modem's operating status. The front panel LEDs are blue when lit. Figure 56: Front panel LEDS Table 4 explains what the modem status is when the LEDs are on, off, or blinking.
  • Page 64 Table 4: Front panel LEDS LEDS Appearance Status Satellite modem is connected to a computer network card or Ethernet device Transmitting and/or receiving Blinking data No device is connected to the LAN port or the device Off* connected to the LAN port is not working properly.

  • Page 65: Lan Port Leds

    If it appears the LEDs are not functioning properly, make sure you have the correct power supply. Refer to Table 1: Power supply specifications for detailed power supply information. LAN port LEDs Table 5 shows the HT1100 LAN LED scheme. Table 5: LED description Color Description...
  • Page 66 Figure 57: LAN port LEDS Chapter 10 • LEDS 1039649-0001 Revision C...

  • Page 67: Chapter 11 Advanced

    Chapter 11 Advanced Pages The Advanced Configuration and Statistics pages, also known as the Advanced Pages, contain a great deal of detailed information about the satellite modem including statistics, diagnostic information, logs, status, and operating parameters. You may need to access the Advanced Pages to find specific information or to configure special features.

  • Page 68: Expanding And Collapsing Menus

    Figure 59: Advanced Pages example showing the advanced menu Expanding and collapsing menus To expand the Advanced Menu on the left side of the screen to show additional selections, click a menu item. If you expand another menu item, the previously expanded menu item collapses.

  • Page 69: State Codes

    Figure 60: Installation sub-menu State codes The terminal state code provides a hierarchical representation of the current status of the satellite modem. The state code displays on the System Status page as shown in Figure 61. Chapter 11 • Advanced Pages 1039649-0001 Revision C...
  • Page 70 Figure 61: System Status showing State Code To access the State Code monitor page: 1. Access the Advanced Configuration and Statistics page. 2. Expand the General menu item. 3. Click State Code Monitor. The State Code Monitor page appears as shown in Figure 62.
  • Page 71 Figure 62: State Code Monitor page The State Code Monitor page provides: • Current system state code. • The current state code per component /process. • Overview of the terminal since startup and the total duration in seconds for each state code. Chapter 11 •...

  • Page 73: Appendix A Specifications

    Appendix A Specifications HT1100 modem specifications Weight 1.6 lb (0.73 kg) Height 8.0 inches (20.3 cm) 1.6 inches (4.1 cm); 2.4 inches (6.1 cm) Width at base Depth 9.0 inches (22.9 cm) Operating temperature range 41 °F to 104 °F (5 °C to 40 °C) Above 5,000 ft (1,524 m) altitude, the maximum temperature is reduced by 1...

  • Page 75: Appendix B Standards

    Appendix B Standards The HT1100 satellite modem has been certified to comply with the standards listed in Table 6. Additional information follows the table. Table 6: HT100 standards compliance Category Standard UL60950-1 for the USA Safety CAN/CSA-C22.2 No. 60950-1 for Canada FCC Part 15 for the USA Electromagnetic Interference (EMI)

  • Page 76: Canada Class B Warning

    Type of equipment: Two-way Hughes system Model number: HT1100 (1502573) Canada Class B warning The two-way Hughes system (HT1100) complies with the Canadian ICES-003, Class B standard. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.

  • Page 77: Acronyms And Abbreviations

    Acronyms and abbreviations LHCP - Left-handed circular polarization AC - Alternating current N-G - Neutral-ground NIC - Network interface card NOC - Network Operations Center DAPT – DiSEqC antenna pointing tool ODU - Outdoor unit EMI - Electromagnetic interference OVT - Onsite Validation Tool FCC - Federal Communications Committee PIN - Personal identification number FSB –...

  • Page 79: Index

    Index preparation 11 Activation HughesNet 41, 47 LEDs 63, 65 Antenna 16 coarse pointing 32 pointing 31 pointing validation 32 Modem ranging 32 connecting a laptop 21 location 19 operating position 20 powering up 20 Cache 12, 22 Commissioning prerequisites 33 registration 34 Connecting your laptop 21 link 34, 35...
  • Page 80 Index 1039649-0001 Revision C...

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