Hughes HN9000 Replacement Manual

Replacement Guide for the HN9000 Satellite Modem
Follow these instructions to replace an HN9000 satellite modem with a new one. In
these instructions, old modem refers to the satellite modem that needs to be replaced,
and new modem refers to the replacement modem.
You have 30 days from the date the new modem is shipped to you to replace the
old modem. This is because Hughes Customer Care authorizes and enables the
replacement over the satellite network, and this authorization expires after 30 days.
You will need some tape you can write on, and you may need a
explained in Figure 1).
Important: Pay special attention to any information
indicated by
CAUTION

Preparing to replace your satellite modem

1
Using a piece of tape, label the cable that is
connected to the SAT. IN connector on the modem's
rear panel. Label this cable SAT. IN.
2
Label the cable that is connected to the modem's
SAT. OUT connector SAT. OUT.
3 Unpack the new modem.
Important—Keep the following items:
● Box and packing material to return the old modem to Hughes.
● UPS return label for pre-paid shipment of the old modem back to Hughes.

Connect and power up the new modem

1
Refer to Figure 2 and c onnect the LAN, SAT. IN, and SAT.
Check the tape labels you applied to the SAT. IN and SAT. OUT cables to
make sure you connect them to the correct connectors.
NOTICE
Make sure the SAT. IN and SAT. OUT cable connectors are
their threads will fit together. Securely hand tighten these connectors; do not use
a wrench.
2
Connect the DC power cord to the DC IN socket on the modem rear panel.
(See Figure 2.)
3
Plug the AC power cord into the surge protector or power outlet.
Power
outlet
AC power
cord
Plug in
AC power
plug last.
Surge
protector
Hand tighten the SAT. IN and SAT. OUT
cables. Do not use a wrench.
Figure 2 – Connecting cables to the new modem
inch wrench (as
7
/ 16
or .
NOTICE
SAT. IN
SAT. OUT
OUT cables.
properly aligned so
These labels appear on
the modem rear panel.
LAN
cable
LAN
DC power
DC IN
cord
SAT. IN
SAT. OUT
New modem
rear panel

Disconnect the old modem

Note: The modem does not have a power (off-on) switch.
CAUTION
1
Unplug the power plug from the surge
protector or power outlet
avoid static electricity discharges that could
shock you and/or damage the modem.
Power
outlet
Surge
protector
Figure 1 – Disconnecting cables from the old modem
3
Set the old modem aside.
(Panels 6 and 7 explain how you return the old modem to Hughes.)
1

Wait for the modem to become operational

When you plug in the power cord, the new modem begins an automatic installation
process. Some of the blue indicator lights on the modem's front panel blink on and off.
1
Wait 45 minutes for installation to complete.
During this time you will not be able to use the modem.
NOTICE
Do not unplug the modem power cord during installation.

Check modem operation

This section explains how to make sure the new modem is ready to use. Make sure
you have waited 45 minutes since you plugged in the power cord.
1
Use a browser such as Internet Explorer to go to any Internet web site.
If you see the web page, the new modem is ready to use, and you can skip
the remaining steps in this section.
If you cannot access a web site...
2
Launch an Internet browser.
3
Type www.systemcontrolcenter.com in the browser address bar, and
press Enter.
The System Control Center home page opens, as shown in Figure 3.
If the System Status button is green, the modem is operating normally, and you
should be able to access the Internet.
Figure 3 – Green System Status on System Control Center home page (partial view)
4
Try again to open an Internet web page. Try again to open an Internet web page.
If you can open a web page, the modem is ready to use. If you can open a web page, the modem is ready to use.
3
1039046-0001 Revision D
first. This is to
2
Unplug all cables
marked with an arrow.
LAN cable
connected to
your computer
Loosen the SAT. IN and
SAT. OUT cables by hand.
However, if necessary, you
7
can use a / inch wrench.
16
(Continued on panel 5)
June 13, 2012
Old modem
rear panel
2
4