Related Manuals for Hughes HX50
Summary of Contents for Hughes HX50
- Page 1 Hughes Remote Terminal Installation Guide Models: HX50, HX100 Draft 1037106-0001 Revision B.03-Draft August 10, 2006...
- Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 3: Important Safety Information
Important safety information For your safety and protection, read this entire manual before attempting to install the remote terminal. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. Types of warnings used This section introduces the various types of warnings used in this manual to alert you of possible safety hazards. - Page 4 CAUTION Indicates a potentially hazardous situation, which, if not avoided, may result in minor or moderate injury. CAUTION Indicates a situation or practice that might result in property damage. • Important safety information 1037106-0001 Revision B.03-Draft...
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Page 5: Table Of Contents
HX50 overview ........1... - Page 6 Front panel LEDs ....... .59 HX50 Ethernet port LEDs ......60 Fatal error indication .
- Page 7 All LEDs off ........64 Checking the Power LED.
- Page 8 Appendix C Disabling a Web browser’s proxy connection..107 Internet Explorer........107 Netscape .
- Page 9 8. HX50 installation kit components ........12...
- Page 10 40. HX50 power and cable connections ........62...
- Page 11 65. Internet Protocol Properties - Windows XP ......100 66. Network and Dial-up Connections - Windows 2000 ....101 67.
- Page 12 • Figures 1037106-0001 Revision B.03-Draft...
- Page 13 1. HX50 equipment specifications ........
- Page 14 • Tables 1037106-0001 Revision B.03-Draft...
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Page 15: About This Document
The manual also provides additional reference information for the installation and operation of the remote terminals. While the HX50 and HX100 share a basic set of features and functionalities, the HX100 offers these additional features over the HX50: • rack mounting kit •... -
Page 16: Contact Information For Product Users
Internet Explorer and Netscape. Appendix D – Conforming with standards and directives lists the standards and directives that apply to HX50 and HX100 terminals. This manual also contains a safety summary, a list of abbreviations and acronyms, and an index. -
Page 17: Conventions
• HX System Gateway (GTWY) Reference Manual, Volume 1: UEM References (1036940-0001) • HX System Gateway (GTWY) Reference Manual, Volume 2: Other Native Interface References (1036941-0001) • Remote Terminal User Guide, Models HX50, HX100 (1036942) • About this document xvii 1037106-0001 Revision B.03-Draft... -
Page 18: Revision Record
Revision record Revision Date of issue Scope May 31, 2006 Production Release B.01 July 25, 2006 First draft of Revision B B.02 August 7, 2006 Second draft of Revision B B.03 August 10, 2006 Third draft of revision B (Bookmarks inspection) •... -
Page 19: Introduction
Chapter 1 Introduction The HX50 and HX100 are the two remote terminals that can be used with an HX system. This chapter discusses these general HX50 and HX100 remote terminal topics: • HX50 overview on page 1. • HX100 overview on page 4. -
Page 20: Hx50 Hardware Specifications
Figure 2: HX50 rear panel HX50 Hardware Refer to Table 1 for HX50 equipment specifications. specifications Table 1: HX50 equipment specifications Product Element Specification Weight 2.4 lb (1.089 kg) Width 1.7 in (4.32 cm) 4.5 in (11.43 cm) with pedestal base Height 9.5 in (24.13 cm) - Page 21 Table 1: HX50 equipment specifications (Continued) Product Element Specification AC/DC power supply for PN 1031105-0001 2 W radio (64W) Electrical requirements: • Input line voltage 100 - 240 V - 2A max • Input line frequency 50-60 HZ AC • Rated power...
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Page 22: Hx100 Overview
Table 1: HX50 equipment specifications (Continued) Product Element Specification Main memory 64MB Flash memory 16MB Protocol Support TCP/IP protocol suite HX100 overview The HX100 remote terminal, shown in Figure 3, is a rack-mounted very small aperture terminal (VSAT) that provides... -
Page 23: Hx100 Hardware Specifications
HX100 Hardware Refer to Table 2 for HX100 equipment specifications. specifications Table 2: HX100 equipment specifications Product Element Specification Height 1.75 in (4.45 cm) Width 19 in (48.26 cm) Depth 18 in (45.72 cm) Weight 4 lb (1.814 kg) Electrical requirements: •... -
Page 24: Supported Configurations
Supported In a single-host configuration, such as the one shown in Figure 5, the HX50/HX100 is connected directly to the host. configurations Figure 5: Single-host configuration EPS In a multiple-host configuration, the hosts on the local area network (LAN) share satellite connectivity to an enterprise... -
Page 25: Multiple-Host Configuration: Ethernet Hub Or Router (Wired Lan)
Note: Hughes is not responsible for networking equipment attached to the remote terminal. The graphics in this section are intended for illustrative purposes only. Procedures for connecting components to the HX50 and HX100 remote terminals are discussed in Chapter 5 – Completing the Installation. -
Page 26: Commissioning Methods
Satellite-based commissioning is the preferred commissioning method. HX50/HX100 remote terminals contain an SBC configuration file ), that provides satellite information that SBC and the sbc.cfg auto-commissioning server (ACS) use during the commissioning Chapter 1 •... -
Page 27: Manual Commissioning
Manual commissioning procedures are provided in Chapter 4 – Commissioning the HX50/HX100 Remote Terminal. Installation process The procedure for installing an HX50 or HX100 remote terminal consists of the following steps: summary • Preparing for the installation (Chapter 2 ): –... - Page 28 – Assembling and adjusting the antenna – Connecting component cables – Powering up and observing remote terminal LEDs • Commissioning the remote terminal (Chapter 4 ) using one of the following methods: – Satellite-based commissioning – Dial-up commissioning – Manual commissioning •...
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Page 29: Preparing For The Installation
Inventorying the items To install an HX50 or HX100 remote terminal, first ensure that you have all of the items in the remote terminal installation kit. required for installation Chapter 2 •... -
Page 30: Hx50 Installation Kit Components
Figure 8 shows the items in the HX50 installation kit. Figure 8: HX50 installation kit components Chapter 2 • Preparing for the Installation 1037106-0001 Revision B.03-Draft... -
Page 31: Confirming Installer Laptop And Customer Site Requirements
Download the most current sbc.cfg file from your installation support web site. Confirming installer Before installing the HX50 or HX100, you must confirm that the installer laptop and the computer being connected to the remote laptop and customer terminal meet specific requirements. -
Page 32: Remote Site Requirements
• Web browser such as Internet Explorer 5.5 or 6.0, Firefox or Netscape, with proxy settings disabled. See Appendix C – Disabling a Web browser’s proxy connection, on page 107. • The latest version of the file (if instructed to install sbc.cfg it). -
Page 33: Conducting The Site Survey
CAUTION • Do not block any ventilation openings. Do not install near heat sources, such as radiators, heat registers, ovens, stoves, or other apparatus (including amplifiers) that produce heat. • Recommended ventilation space around the top and sides of the remote terminal assembly should be approximately 6 inches. - Page 34 Chapter 2 • Preparing for the Installation 1037106-0001 Revision B.03-Draft...
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Page 35: Installing The Hardware
SAT OUT on the tape. Attaching the HX50 If you are installing an HX50 remote terminal and you want to mount the device vertically, refer to Figure 10 and follow the remote terminal to the steps below to attach the remote terminal to the pedestal base. -
Page 36: Attaching The Hx50 To The Pedestal Base
You can then slide the base off the remote terminal. See Figure 10. G-28276 C 03/07/06 Figure 10: Attaching the HX50 to the pedestal base Chapter 3 • Installing the Hardware 1037106-0001 Revision B.03-Draft... -
Page 37: Terminal
Figure 11 (HX50) or Figure 12 (HX100). the remote terminal Figure 11: Connecting the receive and transmit cables to the HX50 remote terminal Figure 12: Connecting the receive and transmit cables to the HX100 remote terminal Chapter 3 • Installing the Hardware... -
Page 38: Connecting Component Cables
• Do not allow anything to come in contact with the front surface of the satellite dish. Connecting component Using Figure 13 (HX50) or Figure 14 (HX100) as a reference, perform the following procedures to connect the required cables component cables. -
Page 39: Connecting Hx50 Component Cables
See Figure 14 for an illustration of HX50 component cabling. HX100 component cabling is illustrated in Figure 14. Figure 13: Connecting HX50 component cables Chapter 3 • Installing the Hardware 1037106-0001 Revision B.03-Draft... -
Page 40: Powering Up And Observing Hx50/Hx100 Leds
Powering up and Connect the power to the remote terminal. When power is applied, or after a reset, the remote terminal’s light-emitting observing HX50/HX100 diodes (LEDs) will light in the following sequence. LEDs 1. All LEDs illuminate for 1/2 second. - Page 41 240V outlet with a replacement power cord. Different countries may have different standards and requirements.%%THIS IS FROM THE HX100 MANUAL. IS IT TRUE FOR THE HX50??%% CAUTION • To remove power from a remote terminal, ALWAYS unplug the AC power cord from the wall outlet, surge protector, or power strip.
- Page 42 Chapter 3 • Installing the Hardware 1037106-0001 Revision B.03-Draft...
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Page 43: Commissioning The Hx50/Hx100 Remote Terminal
Commissioning the remote terminal commissioning using SBC consists of the following tasks: • Obtaining an IP address from the remote terminal • Uploading the SBC configuration file to the HX50/HX100 • Commissioning the HX50/HX100 Obtaining an IP address from the remote terminal... -
Page 44: Successful Ping
Windows platform, type ipconfig /help at a command line prompt and press NTER If the HX50/HX100 does not assign IP address 192.168.0.2 to the installer laptop, restart the installer laptop to obtain the IP address. 4. Execute a ping test to verify an active Ethernet connection between the HX50/HX100 and the installer laptop: a. -
Page 45: Uploading The Sbc Configuration File To The Hx50/Hx100
1. Open a browser on the installer laptop. 2. Type http://192.168.0.1/fs/registration/ in the address bar and press E . If an setup.html NTER alternate IP address was assigned to the remote terminal at Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 46: Hx100 Broadband Satellite Setup Screen
5. Select the file and click Open. 6. Click Upload. 7. Click Close to return to the Setup screen. Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 47: Commissioning The Hx50/Hx100
Select the check box and click Enter Location Manually Next. The Manual Entry of Antenna Location screen appears as shown in Figure 19. Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 48: Entering Location Manually
Select the check box Enter satellite parameters manually on the Satellite Parameters screen. Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 49: Selecting The Satellite And Transponder
• Frequency • Symbol rate • Receive polarization • Transmit polarization • 22KHz tone • Frequency Band/Modulation • Digital video broadcast (DVB) Mode • DVB Program Number (User Data) Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 50: Entering Satellite Parameters Manually
Figure 21: Entering satellite parameters manually e. Click Next. 4. Verify that the information on the Verification of Satellite Parameters screen shown in Figure 22 is correct. If an Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 51: Verifying Satellite Parameters
Figure 20. If you manually entered the satellite parameters, the Verification of Satellite Parameters screen does not appear. Figure 22: Verifying satellite parameters Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 52: Selecting The Transmit Radio
7. Click Next, select the transmit radio part number from the drop-down menu, and click Next again. The Receive Antenna Pointing screen appears as shown in Figure 24. Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 53: Receive Pointing
10. After peaking the signal, click Close to close the Signal Quality window. 11. Click Next. 12. Select a registration server from the drop-down list on the Registration Server Selection screen. Select Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 54: Accessing The Registration Server
Figure 26, click Yes to accept the security certificate. Figure 26: Accepting the security certificate 17. Enter the enterprise customer’s site ID on the enterprise registration screen shown in Figure 27 and click Continue. Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 55: Registering A Remote Terminal (Enterprise Customer) – Entering Site Id
21. To complete the commissioning process, close the Terminal Reset screen. The remote terminal resets and is now commissioned. Continue with Chapter 5 – Completing the Installation, on page 43. Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 56: Manual Commissioning
4. Click Save Configuration. The remote terminal saves the parameters and reboots itself. Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 57: Antenna Pointing
Follow these steps to use the Antenna Pointing feature on the remote terminal’s web-based interface to peak the receive and transmit signals: 1. Unplug the HX50/HX100 power from the power source. 2. Connect the receive and transmit coaxial cables to the HX50/HX100. Make sure to label the receive and transmit cables. -
Page 58: Antenna Pointing Screen
Enable OPI Figure 29: Antenna pointing screen 7. Click Next. The Receive Antenna Pointing screen appears as shown in Figure 30. Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... -
Page 59: Receive Pointing
Note: You must peak the signal even when the antenna is locked to it. 10. After peaking the signal, close the Signal Quality window and click Exit on the Receive Antenna Pointing screen to exit the Antenna Pointing feature. Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft... - Page 60 Chapter 4 • Commissioning the HX50/HX100 Remote Terminal 1037106-0001 Revision B.03-Draft...
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Page 61: Completing The Installation
The following topics are discussed: • Confirming that all files are current on page 43 • Connecting the HX50/HX100 remote terminal to a computer on page 44 • Connecting serial devices to the HX50/HX100 remote terminal on page 45 •... -
Page 62: Connecting The Hx50/Hx100 Remote Terminal To A Computer
Using an Ethernet cable, connect the remote terminal to the remote user’s computer as shown in Figure 31. You can also HX50/HX100 remote connect an Ethernet hub, router, or switch to the HX50 or HX100 terminal to a computer to support additional computers that may be connected to the remote user’s LAN. -
Page 63: Connecting Serial Devices To The Hx50/Hx100 Remote Terminal
The serial port supports a variety of protocols. %%WHERE CAN INSTALLER OBTAIN THIS INFORMATION??%% Note: Hughes recommends that the installer work with a point of sale (POS) technician to verify the physical connection between the POS device and the serial appliance port. There are many serial port parameters that must be verified to ensure that the POS device and the serial appliance port are communicating properly. -
Page 64: Connecting A Serial Device To The Hx50
Figure 32 illustrates a POS serial device connected to an HX50 remote terminal through an HX serial appliance. Figure 33 illustrates a POS serial device connected directly to an HX100. Figure 32: Connecting a serial device to the HX50 Chapter 5 • Completing the Installation... -
Page 65: Printing The System Information Page
G-28580 C 05/31/06 Figure 33: Connecting a serial device to the HX100 Some considerations for connecting serial devices to an HX50/X100 are: • You do not need to power off the remote terminal to connect or change devices. • Most serial devices are not “plug and play.” A technician may be required to configure such devices. -
Page 66: Creating A Shortcut To The System Control Center
2. At the System Control Center Home page, click the System Info indicator to access the System Information page. 3. Have the user print a hard copy of the page. If they do not have access to a printer, show them how to capture an image of the page by pressing Alt+Print Scrn. -
Page 67: Entering The System Control Center Url In The Create Shortcut Window
Figure 35: Entering the System Control Center URL in the Create Shortcut window 3. Click Next. 4. Type in the field on the Select a System Control Center Title for the Program dialog as shown in Figure 36. Figure 36: Entering the name of the shortcut 5. - Page 68 Chapter 5 • Completing the Installation 1037106-0001 Revision B.03-Draft...
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Page 69: Troubleshooting
Chapter 6 Troubleshooting This chapter provides general troubleshooting procedures, including how to use the HX50 and HX100 remote terminal light-emitting diodes (LEDs) to troubleshoot problems with the unit. This chapter contains the following troubleshooting scenarios and topics. • Initial troubleshooting steps on page 51 •... -
Page 70: Can Access The System Control Center But Cannot Use Enterprise Network Resources
AC power cord from the power source, waiting 10 seconds, and plugging it back in. If you are still unable to access the System Control Center, repeat the procedures before contacting Hughes technical support for assistance. Can access the System... -
Page 71: Access The System Control Center
1. Navigate to the System Control Center System Information page. 2. In the HX50/HX100 Information box, check the Site ID line. If the phrase appears, an error Not Commissioned occurred during the commissioning process. Contact technical support;... -
Page 72: Checking The Transmit Signal
Checking the transmit Follow these steps to confirm that the remote terminal is properly transmitting signals to the satellite: signal 1. Navigate to the System Control Center Transmission Information page. 2. In the field, check the Tx Code. Transmit Status If the Tx Code is , the Transmitter ready (TxCode 8) -
Page 73: Checking Hx System Gateway Connectivity
field. If the message says , Web Status Operational Acceleration is enabled. Proceed to Checking HX System gateway connectivity. If the message says , Web Acceleration Not Operational is disabled. Perform the following procedure: a. Check that receiving and transmitting are both working. If they are not, troubleshoot them as previously described. -
Page 74: Enterprise Network Connectivity
IP address received during commissioning and displayed in the IP address line of the HX50 or HX100 Info panel in the System Info screen. Make the correction in the computer’s operating system settings and repeat the sequence above. -
Page 75: Checking Enterprise Naming System Settings
b. Type and press E ping <server IP> NTER If you still cannot reach enterprise network resources after a successful ping test, proceed to Checking enterprise naming system settings. If the ping test fails, contact technical support for assistance. Checking enterprise If you can ping the enterprise DNS (or WINS) server but cannot naming system settings use resources on the enterprise network, follow the steps below to... -
Page 76: Using The Remote Terminal Leds For Troubleshooting
LEDs for troubleshooting and fault isolation. troubleshooting Figures 37 and 38 show the front panels of the HX50 and HX100 remote terminals respectively. If you cannot access the System Control Center, use the front panel LEDs and the procedures in this section to troubleshoot the problem. -
Page 77: Led Appearances During Normal Operation
• System - The System indicator shows whether or not the remote terminal is operational LED appearances This section describes the appearance of the HX50/HX100 LEDs during normal remote terminal operation. during normal operation Note: If the power LED blinks, it means that the remote terminal is operating with a backup version of software, referred to as fallback.bin. -
Page 78: Hx50 Ethernet Port Leds
Condition exists that is preventing full operation HX50 Ethernet port LEDs HX50 and HX100 remote terminals have two RJ-45, 10/100BaseT Ethernet ports. The HX50 ports have a green and a yellow LED; HX100 Ethernet ports do not have LEDs. A... -
Page 79: Ethernet Port Led Operation
illuminated, the port is operating in 10BaseT mode. The Ethernet port and indicators are shown in Figure 39 Figure 39: Ethernet port LED operation The Ethernet port supports a wide range of devices, including: • PCs equipped with Network Interface Cards (NICs) •... -
Page 80: Hx50 Power And Cable Connections
Refer to Figure 40 for the location of HX50 cable connections and Figure 41 for the location of HX100 cable connections when performing the troubleshooting procedures. Figure 40: HX50 power and cable connections Chapter 6 • Troubleshooting 1037106-0001 Revision B.03-Draft... -
Page 81: Fatal Error Indication
Serial device Surge protector Ethernet cables to Ethernet devices HX100 Power cord J8-POWER J6-SAT IN J7-SAT OUT J1-TEL J2-DEBUG J3-LAN 1 J4-LAN 2 J5-SERIAL SYNC/ASYNC Transmit cable Receive cable DCE serial cable with 25-pin male connector G-28580 C 05/31/06 Figure 41: HX100 power and cable connections Fatal error indication Follow these steps if the Power LED is off and one or more of the other LEDs is blinking:... -
Page 82: All Leds Off
4. Contact technical support for assistance. You may be instructed to replace the remote terminal. All LEDs off If all the LEDs on the front panel are off, ensure that all power connections are secure. If they are, power cycle the remote terminal by unplugging the power cord from the power source, waiting 10 seconds, and then plugging it back in. -
Page 83: Lan Led Is Lit
problem is in the original computer. If they still do not light up, contact technical support. LAN LED is lit Check the front panel LAN LED. If it is lit, disconnect the Ethernet cable and follow the appropriate procedure below. If LAN LED stays lit If the LAN LED stays lit, power cycle both the remote terminal and the computer by unplugging both of their power cords from... -
Page 84: Problems When Using Additional Devices
6. If the System Control Center is still not available, ping the remote terminal by typing at the ping 192.168.0.1 command window, and press E or, if an alternate IP NTER address was assigned to the remote terminal at the HX GTWY, ping that IP address instead. -
Page 85: Power Led Not Lit
Power LED not lit If the Power LED does not light up, take the following steps. Note that if the Power LED is not lit, it is likely that the remaining LEDs will be off as well. • Check all cable connections and tighten any that seem loose. •... - Page 86 Chapter 6 • Troubleshooting 1037106-0001 Revision B.03-Draft...
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Page 87: The System Control Center
Chapter 7 The System Control Center This chapter describes the HX50/HX100 System Control Center, which provides system status, configuration information, and online documentation. The HX50/HX100 internal software is updated periodically over the satellite link to the HX System gateway (GTWY). Refer to System Control Center Help page on page 87 for current information about the System Control Center and remote terminal software. -
Page 88: Home Page
With the exception of text referencing the HX50 or HX100, the System Control Center screens for both models will be identical. 1. Open your web browser. 2. Type , in the browser address field or, if an 192.168.0.1 alternate IP address was assigned to the remote terminal at the HX GTWY, use that IP address instead. -
Page 89: Links
• System Status provides access to the System Status page, which displays general system status information such as signal strength and commissioning status. See System Status page on page 73. If the System Status indicator is green and OK appears below it as shown in Figure 43, the satellite connection is operating properly. -
Page 90: System Status
Help The links in the Help group provide access to various Help topics. • Getting Started provides an overview of remote terminal operation as well as access to HX50/HX100 operating instructions and recommended settings. • Browsing Optimization Utility enhances web browsing performance. -
Page 91: System Status Page
System Status page The System Status page shown in Figure 45 displays general system status information such as signal strength, receive status, transmit status, commissioning status, TCP acceleration status, and Web acceleration status. Each of these fields is explained below. To access the System Status page, click on the System Status indicator on the Home page. -
Page 92: Reception Information Page
• indicates whether the remote terminal Commission Status - has been commissioned. • indicates whether TCP TCP Acceleration Status - Acceleration is operational. TCP acceleration provides the expected performance on a remote terminal. • Web Acceleration Status (not shown) - indicates whether Web Acceleration is operational. -
Page 93: Receive Status Messages
• reports the number of data messages Frames received - received by the remote terminal over the satellite link. • reports the percentage of received Frames with Errors - frames that were found to be corrupt. A continuously increasing value of frames with errors is an indication that problems exist within the receive path. - Page 94 Table 4: Receive code (RxCode) messages and corrective actions (Continued) Code Message Corrective actions The receiver is not locked to a signal If the remote terminal was operating before, this condition is probably caused by inclement weather conditions and may resolve itself when the weather improves.
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Page 95: Transmission Information Page
Transmission The Transmission Information page shown in Figure 47 displays remote terminal transmit data such as transmit status, the number Information page of packets submitted for transmission, the number of successful transmissions, and the number of failed transmissions. Each of these fields is described below. -
Page 96: Transmit Status Messages
Transmit status messages Table 5 lists messages that may appear in the field. The Transmit Corrective Actions column provides detailed information about each code and describes any possible corrective measures. If a problem cannot be resolved by following the corrective measures, contact technical support. - Page 97 Table 5: Transmit code (TxCode) messages and corrective actions (Continued) Code Message Corrective actions The transmitter is not available because the Occurs when the transmitter is disabled for satellite receiver is not tuned for normal safety reasons. If this condition occurs during operation installation or commissioning, the installer must close the Antenna Pointing program and...
- Page 98 Table 5: Transmit code (TxCode) messages and corrective actions (Continued) Code Message Corrective actions The transmitter is unable to range because it Ranging is the automated process of adjusting cannot communicate with the HX GTWY satellite transmitter timing and power. The satellite transmitter performs ranging as necessary to ensure that it can communicate successfully with the HX GTWY.
- Page 99 Table 5: Transmit code (TxCode) messages and corrective actions (Continued) Code Message Corrective actions The satellite transmitter is unable to obtain an This condition occurs if the transmitter is available transmission rate unable to range successfully. Ranging is the automated process of adjusting the satellite transmitter timing and power.
- Page 100 Table 5: Transmit code (TxCode) messages and corrective actions (Continued) Code Message Corrective actions The transmitter is performing a transmit This condition occurs when one of the pointing test following tests are active: • During installation, the Antenna Pointing software requests that the transmitter performs a transmit pointing test.
- Page 101 Table 5: Transmit code (TxCode) messages and corrective actions (Continued) Code Message Corrective actions The transmitter is disabled pending a transmit This condition occurs when the transmitter is pointing test unable to perform a periodic background transmit pointing test within the allotted time frame.
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Page 102: System Information Page
System Information The System Information page shown in Figure 48 displays system information such as remote terminal IP address, SAN, and page site ID. While all the information displayed on the page may be useful, this section describes only the most important items below. Figure 48: System Information page Note: Print the System Information page and give it to the person at the remote site who is responsible for maintaining site... - Page 103 - May list either the wattage or Transmit Radio Wattage the transmit radio part number, depending on which was selected during the commissioning process. See Chapter 4 – Commissioning the HX50/HX100 Remote Terminal for details. Chapter 7 • The System Control Center 1037106-0001 Revision B.03-Draft...
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Page 104: Connectivity Test Page
Connectivity Test page The Connectivity Test page shown in Figure 49 may be used to test the connection between the remote terminal and the GTWY. Instructions for executing a connectivity test are provided in Checking HX System gateway connectivity on page 55. Figure 49: Connectivity Test page A successful connectivity test is shown in Figure 50. -
Page 105: Help Page
The Help page for the HX50 and HX100 are the same except for the model number shown on the page. Review the Help page to become familiar with the System Control Center and the remote terminal. - Page 106 Chapter 7 • The System Control Center 1037106-0001 Revision B.03-Draft...
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Page 107: Configuring A Windows Computer To Support Dhcp
This appendix explains how to configure a Windows computer to support Dynamic Host Configuration Protocol (DHCP). All HX50 and HX100 remote terminals come from the factory with DHCP enabled. Therefore, computers attached to the remote terminal, either directly or through a networking device, must have DHCP enabled and set to obtain IP addresses automatically. -
Page 108: Local Area Connection Properties - Windows Xp
3. Right-click the icon that represents Local Area Connection the Network adapter connecting the computer to the Satellite Gateway, and select Properties. Note: If the Local Area Connection icon appears with a red X, check your connections. You cannot successfully configure the system until the red X is cleared. -
Page 109: Internet Protocol Properties - Windows Xp
6. Click Properties. The window Internet Protocol Properties appears as shown in Figure 54. Figure 54: Internet Protocol Properties - Windows XP 7. Ensure that both Obtain an IP address automatically options are Obtain DNS server address automatically selected. If not, select them. 8. -
Page 110: Windows 2000
Windows 2000 1. On the client computer Windows desktop, select Start→ and double-click Settings→ Control Panel Network and Dial-up Connections 2. A list of network connections appears as shown in Figure 55. icon must appear on the page. If Local Area Connection it does not, the network is not installed correctly. -
Page 111: Internet Protocol Properties - Windows 2000
4. Ensure that the Client for Microsoft Networks Internet are installed and checked. If NetBEUI is Protocol (TCP/IP) installed, uninstall it. 5. Select . Be careful not to uncheck Internet Protocol (TCP/IP) the check box. 6. Click Properties. The window Internet Protocol Properties appears as shown in Figure 57. -
Page 112: Windows 98Se And Me
Windows 98SE and Me 1. From the Windows desktop, select Start→ Settings→ Control , double-click Network. See Figure 58. Panel Figure 58: Control Panel - Windows 98SE and Me Note: On computers running on Windows Me, choose View All Control Panel Options to see the Network icon. A list of network components appears as shown in Figure 59. -
Page 113: Network Window - Windows 98Se And Me
Figure 59: Network window - Windows 98SE and Me 2. Select the TCP/IP entry associated with the Network Interface Card (NIC), then click Properties. The TCP/IP Properties window appears as shown in Figure 60. Figure 60: TCP/IP Properties - Windows 98SE and Me Appendix A •... -
Page 114: Gateway Tab - Windows 98Se And Me
3. On the IP Address tab, select the Obtain an IP address radio button. automatically 4. Select the Gateway tab. Remove any installed gateways by selecting them and clicking Remove. See Figure 61. Figure 61: Gateway tab - Windows 98SE and Me 5. -
Page 115: Updating The Remote Terminal Software
Hughes. Before updating the file and installing the fallback.bin remote terminal, you must first copy the Fallback Updater utility to the installer laptop. The utility is available from Hughes technical support%%IS THIS CORRECT??%%. Saving the utility on the... -
Page 116: Configuring The Tcp/Ip Properties On The Installer Laptop
4. Use the Browse button to select a location in which to unzip and save the utility and its supporting files. Note: Make a note of the location in which the utility and its supporting files are saved. You will need to know the location of these files to use the utility. -
Page 117: Network Connections - Windows Xp
Figure 63: Network Connections - Windows XP 3. Right-click the Local Area Connection icon that represents the Network adapter connecting the computer to the Satellite remote terminal, and click Properties. Note: If the Local Area Connection icon appears with a red X, check your connections. -
Page 118: Local Area Connection Properties - Windows Xp
Figure 64: Local Area Connection Properties - Windows XP 5. Select . Be careful not to uncheck Internet Protocol (TCP/IP) the check box. 6. Click Properties. The window Internet Protocol Properties appears as shown in Figure 65. Figure 65: Internet Protocol Properties - Windows XP 7. -
Page 119: Windows 2000
9. Type in the field. Subnet mask 255.255.255.252 Note: You do not need to enter information in the Default gateway, Preferred DNS server, or Alternate DNS server fields. 10. Click OK. Windows 2000 1. On the installer laptop, select Start→ Settings→ Control and double-click Network and Dial-up Connections. -
Page 120: Local Area Connection Properties - Windows 2000
Figure 67: Local Area Connection Properties - Windows 2000 4. Ensure that the Client for Microsoft Networks Internet are installed and checked. If NetBEUI is Protocol (TCP/IP) installed, uninstall it. 5. Select . Be careful not to uncheck Internet Protocol (TCP/IP) the checkbox. -
Page 121: Windows 98 Se And Me
7. Select Use the following IP address 8. Type in the field. IP address 192.168.0.2 9. Type in the field. Subnet mask 255.255.255.252 Note: You do not need to enter information in the Default gateway, Preferred DNS server, or Alternate DNS server fields. -
Page 122: Network Window - Windows 98Se And Me
3. A list of network components appears as shown in Figure 70. Figure 70: Network window - Windows 98SE and Me 4. Select the entry associated with the installer laptop TCP/IP Network Interface Card (NIC) and click Properties. The TCP/IP Properties window appears as shown in Figure 71. Figure 71: TCP/IP Properties - Windows 98SE and Me 5. -
Page 123: Updating The Fallback.bin File
8. Click OK. 9. Restart the computer even if Windows does not require you to do so. This ensures that the network settings are automatically reset. Updating the Follow the steps below to update the file. During fallback.bin this process, the files containing the current software release are fallback.bin file transferred to the remote terminal, overwriting the older files. -
Page 124: Troubleshooting
Troubleshooting Perform these troubleshooting procedures if you are unable to update the file using the Fallback Updater fallback.bin utility: 1. Observe the message in the HX System Updater window message field on the HX System. Continue with step 2 if one of the following messages appears in the message window: Waiting for remote to come up... -
Page 125: Disabling A Web Browser's Proxy Connection
Appendix C Disabling a Web browser’s proxy connection This appendix explains how to configure Internet Explorer and Netscape web browsers so that they will not connect to the Internet through a proxy server. These procedures may be used to configure the browser on either the installer laptop or a computer connected to the remote terminal. -
Page 126: Netscape
4. Deselect the check box as Use a proxy server for your LAN shown in Figure 74. 5. Click OK. Figure 74: Accessing LAN settings - IE 6. Close Internet Explorer and relaunch it to enable the changes. Netscape 1. Turn the computer on and launch Netscape. 2. - Page 127 3. In the Category window, select Advanced→ Proxies 4. Select the radio button. Direct connection to the Internet 5. Click OK. 6. Close Netscape and relaunch it to enable the changes. Appendix C • Disabling a Web browser’s proxy connection 1037106-0001 Revision B.03-Draft...
- Page 128 Appendix C • Disabling a Web browser’s proxy connection 1037106-0001 Revision B.03-Draft...
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Page 129: Conforming With Standards And Directives
Appendix D Conforming with standards and directives The HX50 and HX100 remote terminals have been certified to conform to the standards shown in Table 6. Additional information follows the table. Table 6: HX50 and HX100 standards compliance Category Standard Safety standards UL60950-1 for the United States CAN/CSA-C22.2 No. -
Page 130: Safety - Operating Conditions For Canada
Safety – operating In addition to the warnings and safety guidelines listed in this document, the following operating conditions apply to the HX50 conditions for Canada and HX100 remote terminals used in Canada: The Canadian Department of Communications label identifies certified equipment. -
Page 131: Electromagnetic Compatibility (Emi)
FCC Part 15 This section applies to the HX50 and HX100 remote terminals. Standards to which Conformity is declared: FCC Part 15 This device complies with part 15 of the FCC Rules. -
Page 132: Canada Class B Warning
This section explains compliance with the IP over Satellite standard (IPoS) and FCC Part 68. standards IPoS The Hughes system is compliant with IPoS, ratified by the Telecommunications Industry Association (TIA-1008), first published in October 2003 and issued as Revision A in May 2006. -
Page 133: Ringer Equivalence Number (Ren)
If you have been told to discontinue phone service and you believe it is due to the HX50 or HX100 terminal, please contact Hughes Customer Support. If you purchased your HX50 or HX100 from one of our value added resellers (VARs), please do not contact Hughes. -
Page 134: Repairs In The United States
Hughes must make any necessary repairs to the modem portion of this equipment in order to maintain valid FCC registration. Do not attempt to repair or service your modem. Return it to Hughes. No repairs can be made by customers. All repairs must be done by Hughes Authorized Service Centers (ASCs). -
Page 135: Acronyms And Abbreviations
Acronyms and abbreviations Hz – Hertz ACS – auto commissioning server ASC – Authorized Service Center IE – Internet Explorer ATM – Automated teller machine IPoS – IP over Satellite standard AWG – American Wire Gauge LAN – Local area network CD –... - Page 136 TCP – transmission control protocol Tx – transmit URL – Uniform resource locator VAR – Value added reseller VSAT – Very small aperture terminal WAN – Wide area network • Acronyms and abbreviations 1037106-0001 Revision B.03-Draft...
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Page 137: Index
8, 25 Commissioning methods equipment specifications 55, 72, 86 Connectivity test HX50 Contacting Tech Support coaxial cables installing description DHCP equipment specifications Dynamic Host Configuration Protocol. See DHCP Installation PC Electromagnetic compatibility... - Page 138 system indicators on Reception Info page Operating systems System Info page System Status page Transmission Info page System indicators Reception Info Pedestal base System Info installing System Status Ping test Transmission Info description System Information page System Status page Reception Information page Remote terminal Telecommunications standards LEDs...
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