HN System HN9800 Satellite Modem Installation Guide 1039707-0001 Revision A April 10, 2013 11717 Exploration Lane, Germantown, MD 20876 Phone (301) 428-5500 Fax (301) 428-1868/2830...
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The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some cases possible death, read and comply with all safety alert messages.
Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of hazard (for example, fire or electric shock).
The HN9800 satellite modem provides Internet service by connecting a computer to a Ka-band bent-pipe satellite network. The modem’s Ethernet port connects to a computer or local area network (LAN). Figure 1 shows the HN9800 from the front and back.
Scope This installation guide explains how to install, commission, activate, and troubleshoot the HN9800 satellite modem. It also contains reference information to assist you in this process. Audience This guide is intended for professional installers. It may also be useful for: •...
Chapter 2 Preparing for installation This chapter describes preparations for installing the satellite modem. Review this information before you install the satellite modem, antenna assembly, antenna mount, or inter-facility link (IFL) cable. To install the satellite modem, you need the Installation Reference Sheet, which contains installation parameters and other information specific to your site.
IFL cable. IFL cables For specific cable information see Table 2 on page 19. • Use only Hughes-approved cables. • Do not exceed maximum length for the outdoor unit (ODU) type, cable type, and cable part number.
• For detailed information refer to the appropriate FSB, as listed in Table 2 on page 19. Items required for installation To install the HN9800 satellite modem, you need: • HN9800 satellite modem • Power supply (provided in the shipping carton) •...
• SAN and PIN - Identification numbers are required to register the satellite modem. Customers who purchased their system from a Hughes retail channel in the United States or Canada receive an order confirmation e-mail containing their site account number (SAN) and personal identification number (PIN).
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A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges. • Always connect the DC power cord to the HN9800 rear panel before applying power to the power supply. If you apply power to the power supply and then connect the DC power cord, the satellite modem may not perform properly and could be damaged.
Computer requirements The HN9800 satellite modem can be used with any device that supports Internet Protocol (IP) and has a 10/100 BaseT Ethernet LAN port. Typically, the modem is connected to a customer's computer. However, the HN9800 is self-hosted; it does not require a computer for any of its functions.
(RF) energy. The HN9800 satellite modem can be used with a 0.74 m, 0.98 m or 1.2 m two-way satellite antenna. The antenna assembly is shipped in a separate box.
Requirements for cables, connectors, and ground blocks You must use approved cable types and connectors to connect the modem to the outdoor satellite antenna. For grounding, you must use approved ground blocks and grounding connectors. For detailed specifications and information on these components, see the documents listed in Table 2 on page 19.
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You can view or download these documents at . Click https://dwayinstalls.hns.com/ on your installation support web site. If you cannot log in, Installer Login Click Here! contact your installer support for access to these documents. Table 2: Related installation documents Component or topic Where to find instructions Safety (all components) Site survey, Site...
Chapter 3 Installing the satellite modem Installation of the HN9800 satellite modem consists of physical installation followed by a highly automated process that fully prepares the modem for operation on the satellite network. Installation tasks include: • Physical installation and power-up •...
Modem operating position Install and operate the HN9800 modem only in the upright vertical position resting on its built-in base as shown in Figure 5. Any other position could result in insufficient ventilation, overheating, and malfunction.
Powering up the modem For this task you must have the satellite modem and the correct power supply. To make sure you have the correct power supply, see Table 1 on page 16. Test the power outlet and power up the satellite modem: 1.
Connecting your laptop to the modem For this task you need an Ethernet cable to connect your laptop to the HN9800 modem. To access the satellite modem so you can perform the required installation procedures, you connect your laptop computer to the modem.
2. Select the options as shown in Figure 8. 3. Click Clear Now. Figure 8: Mozilla FireFox Clear All History screen. Connecting the laptop Connect your laptop to the modem: 1. Use an Ethernet cable to connect your laptop computer directly to the modem's LAN1 port, as shown in Figure 9.
• On some screens and in some messages you may see the word modem or the abbreviation VSAT. Both refer to the HN9800 satellite modem. • Screen and page are both used to refer to the information displayed on your computer monitor.
Figure 11: Question mark Entering installation parameters 1. Open a browser on your laptop. Type The first http:://192.168.0.1. screen of the commissioning process displays. file determines the Input Params screens that appears. Figure 12 SBC.cfg shows the screen that allows you to select the satellite. Figure 12: Satellite selection screen Figure 13 shows the screen that allows you to select the transponder.
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Figure 13: Transponder selection screen 2. On the Input Params screen, click the format button you want to use to enter your parameters. 3. If you select the DD.MMM format, enter your parameters as shown in Figure 14. Figure 14: DD.MMM parameter option Some GPS receivers are suitable for Ka-band installations;...
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6. If your select DD MM SS format, enter your parameters as shown in Figure 15. Figure 15: DD MM SS parameter option 7. Select Satellite or Transponder from the drop-down list. 8. Click Submit. The system displays the currently selected beam and an option to change the beam as shown Figure 16.
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Figure 17: Beam error message 11. Select another beam from the drop-down list. 12. Click Submit. Once you click Submit, the satellite modem enters pointing mode. Refer to Chapter 4 – Installing outdoor equipment and antenna pointing on page 31 for the next step in the process.
(including radio assemblies) and pointing, refer to the manuals listed in Table 2 on page 19. The HN9800 satellite modem can be used with a 0.74 m, 0.98 m or 1.2 m two-way satellite antenna. Assemble and install the antenna assembly according to the antenna installation manual.
Figure 18: Connection of the DAPT2 For additional information on pointing and the DAPT2, see the Antenna Pointing Guide (1039429-0001). Note: The connectors on the DAPT2 are labeled IDU and LNB. If the cable from the satellite modem (the IDU) and the cable from the radio assembly on the antenna are connected to the wrong connectors, the DAPT2 will not receive a signal.
Connecting the IFL cable to the modem Connect the IFL cable to the connector on the rear panel of the modem as shown in Figure 19. Figure 19: All connections completed NOTICE The cable connector must be securely tightened. Make sure each connector is properly aligned (not cross-threaded).
When the modem finishes downloading the pointing information, the DAPT2 displays a Pointing Done message. 3. Make sure you see the message on the DAPT2. Do not Pointing Done remove the DAPT2 until you see the Pointing Done. The following screens show the progression of pointing on the Terminal Installation screens.
Ranging Ranging occurs when the HN9800 measures the distance to the satellite to calibrate transmit power and timing. Figure 22 shows ranging in progress. Figure 22: Ranging in progress Once ranging completes, the HN9800’s transmit and receive signal are synchronized to the satellite for optimal transport service.
Chapter 5 Commissioning and registering the satellite modem During commissioning, the modem interacts with the satellite to establish transmit timing and synchronization. It interacts with the NOC for authentication and registration; and to obtain required software, security keys, and a preliminary configuration.
and progresses until completion. Normally, there is no need for intervention. Figure 23 shows the commissioning tasks completed. Figure 23: Commissioning tasks completed Click Start Registration to proceed. Registering the terminal The next step in the process is activating or registering the terminal. The terminal registration process associates the SAN with the ESN.
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Figure 25: Registration conformation 4. Click Continue. 5. The system displays the registered for service screen Figure 26: Registration complete 6. Click Print this page to print a copy of the page or Continue to proceed. 7. The Registration page appears showing the status Installation complete. Chapter 5 •...
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8. Click the Restart button. A pop-up window displays the message: Click on the button below to restart your HN9800. It make take a few seconds for the HN9800 to be Operational after restart. 9. Click the Restart button in the window.
Chapter 6 System Control Center The System Control Center is a set of screens and links used to monitor the broadband service and troubleshoot the satellite modem in the event of a problem. The System Control Center provides access to system status, configuration information, and online documentation through a web browser on a computer connected to the satellite modem.
Getting Started - Through this link you can find general operating instructions for the HN9800 modem, recommended settings for your browser and TCP/IP, answers to frequently asked questions, and troubleshooting information. - Opens the Help page, which includes a variety of topics such as View Help Topics recommended browser and TCP/IP settings.
Common features on System Control Center screens Certain features are common to some or all of the System Control Center screens, as shown in Figure 30. These features are explained in the following sections. Figure 30: Common features on the System Control Center screens Button links At the top of each System Control Center page are four round buttons with labels above them as shown in Figure 31.
The destination page for each button link is identified below: Table 3: Button links on System Control Center screens Button Destination Description of destination page System Status System Status Page Displays general status information such as signal strength and commissioning status. System Status For more information see page...
parameter listed next to the flagged value. If the parameter name is underlined, click the parameter name to see a message that may include helpful information, depending on what the problem is. IPSec icon An icon that looks like a small lock next to the System Status button means IPSec is enabled.
• – Opens the Download Allowance Status screen, Download Allowance Status which shows how much remains of the daily download allowance. • – Opens the Help page, which includes a variety of topics such as getting Help started and recommended browser settings. Small icon on System Control Center screens The icon indicated by the arrow in the following illustration opens the Advanced Pages.
On any of these screens, if a parameter name or the current value of a parameter is underlined, you can click the name or value to see an explanation of it. Figure 34: Format of status and information screens Refer to sections below for an explanation for the parameters unique to each screen. •...
• Port Forwarding • Download Allowance Status • Browsing Optimization Utility System Status page The System Status page displays important information about the satellite modem’s operational status. The System Status page displays important information about the satellite modem’s operational status. Available system status values may vary, depending on how the satellite modem is configured.
Reception Information page The Reception Information page shown in Figure 36 displays information about data received by the satellite modem. Figure 36: Reception Information page The following table explains the parameters listed on the Reception Information page. Table 5: Reception Information page parameters Parameter Explanation Receive Status...
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The following illustration shows how you can view a list of all RxCodes or see an explanation of the currently displayed RxCode. Each RxCode–except RxCode 5–indicates a specific problem in the receive path. Figure 37: Finding additional Receive Status information The next illustration shows a sample list of RxCodes.
Transmission Information page The Transmission Information page shown in Figure 39 displays information about data transmissions from the satellite modem. Figure 39: Transmission Information page The following table gives an explanation of the parameters on the Transmission Information page. Table 6: Transmission Information page parameters Parameter Explanation Transmit Status...
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The following illustration shows how you can view a list of all TxCodes or see an explanation of the currently displayed TxCode. Each TxCode—except TxCode 8—indicates a specific problem in the transmission path. Figure 40: Finding additional Transmit Status information Chapter 6 •...
System Information page The System Information page shown in Figure 41 provides system information for the satellite modem such as Site ID and the release number of the modem’s operational software. Figure 41: System Info page Help page The System Control Center Help page (Figure 42) contains information to help the user get started in using the satellite modem, find contact information for assistance, and other helpful information.
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Figure 42: Help page Chapter 6 • System Control Center 1039707-0001 Revision A...
(on, off, blinking, or flashing) the LEDs indicate the modem's operating status. The front panel LEDs are all blue when lit. Figure 43: Front panel LEDS on the HN9800 Table 7 explains what the modem status is when the LEDs are on, off, or blinking. On means the LED is continuously lit.
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intermittently turns off briefly. Flashing means the LED alternates between on and off for periods of ½ sec to 1 sec. Table 7: Front panel LED indications Appearance Status Satellite modem is connected to a computer network card or Ethernet device Blinking Transmitting and/or receiving data Off*...
LAN port LEDs Green and orange LEDs on the LAN (Ethernet) port on the modem's rear panel indicate link status and speed, as explained in Figure 44. Figure 44: LAN port LEDs Chapter 7 • LEDS 1039707-0001 Revision A...
Appendix A Specifications HN9800 modem specifications Table 8: Specifications for the HN9800 Weight 1.6 lb (0.73 kg) Height 8.0 inches (20.3 cm) Width 1.6 inches (4.1 cm); 2.4 inches (6.1 cm) at base Depth 9.0 inches (22.9 cm) Operating temperature range 41 °F to 104 °F (5 °C to...
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Appendix A • Specifications 1039707-0001 Revision A...
Appendix B Standards The HN9800 satellite modem has been certified to comply with the standards listed in Table 9. Additional information follows the table. Table 9: HN9800 standards compliance Category Standard Safety UL60950-1 for the USA, International CAN/CSA-C22.2 No. 60950-1 for Canada...
FCC Part 15 This section applies to the HN9800 satellite modem. Standards to which conformity is declared: FCC Part 15 The modem complies with Part 15 of the FCC Rules. Operation is subject to the...
Acronyms and abbreviations AC - Alternating current ODU - Outdoor unit CAN – Canada PIN - Personal identification number CSA – Canadian Standards Association RF - Radio frequency DAPT - DiSEqC antenna pointing tool SAN - Site account number EMI – Electromagnetic Interference EU –...
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• Acronyms and abbreviations 1039707-0001 Revision A...
Index items required 13 preparing for 11 Advanced Pages 46 summary 11 Antenna Installation parameters course pointing 34 entering 27 pointing 33 overview 26 ranging 35 Installation Reference Sheet 13 related documents 19 IPSec 45 Button links on System Control Center pages 43 LEDs front panel 55 LAN port 55, 57...
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SAN 14 Site survey 12, 14, 19 System Control Center Reception Information page 49 System Status button colors 44 System Status page 48 Transmission Information page 51 System Information page 53 System Status button colors 44 System Status page 44 Transmission Information page 51 Transmit status 51 TXCodes 52...
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