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- Page 1 HN9400 Satellite Router User Guide 1038555-0001 Revision B March 2, 2011...
- Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 3: Table Of Contents
Features you may not see........................16 System Status page..........................16 Reception Information page........................18 Examining receive status......................19 Transmission Information page......................20 Examining transmit status......................20 System Information page........................21 Port Forwarding Configuration page......................23 Defining port forwarding rules....................24 Checking download allowance status.....................24 HN9400 Satellite Router User Guide 1038555-0001 Revision B... - Page 4 Orange LED and the front panel LAN LED are both off............48 Orange LED is on but the front panel LAN LED is not.............48 Troubleshooting other problems......................48 Hot cable connector........................48 Slow speed or intermittent operation..................49 Viewing problem-related statistics......................49 Weather and signal strength........................51 HN9400 Satellite Router User Guide 1038555-0001 Revision B...
- Page 5 Safety – Operating conditions for Canada.....................69 Repairs in Canada........................69 Electromagnetic interference (EMI).......................70 FCC Part 15..........................70 Canada Class B warning......................70 R&TTE (EU)..........................70 Electromagnetic compatibility (EMC)....................71 R&TTE (EU)..........................71 IPoS................................71 Appendix C: Acronyms used in this guide..........73 HN9400 Satellite Router User Guide 1038555-0001 Revision B...
- Page 7 Table of Figures Figure 1: HN9400 satellite router.............................1 Figure 2: Role of the HN9400 in a satellite network.......................2 Figure 3: HN9400 in vertical position..........................4 Figure 4: Icon used to create shortcut..........................8 Figure 5: System Control Center home page........................9 Figure 6: Common features on System Control Center screens..................11 Figure 7: System Control Center button links........................11...
- Page 8 Figure 55: Internet Protocol Properties – Windows XP....................66 Figure 56: Mac Network screen.............................67 Figure 57: Select Manually from the configure drop-down list..................67 Figure 58: LAN settings – Internet Explorer........................68 Figure 59: IPoS symbol..............................71 HN9400 Satellite Router User Guide viii 1038555-0001 Revision B...
- Page 9 Table 4: System Status page parameters........................17 Table 5: Reception Information page parameters......................18 Table 6: Transmission Information page parameters.....................20 Table 7: System Information page parameters – HN9400 Info section.................22 Table 8: Front panel LED indications..........................28 Table 9: HN9400 standards compliance.........................69 HN9400 Satellite Router User Guide...
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Page 11: Understanding Safety Alert Messages
Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal HN9400 Satellite Router User Guide 1038555-0001 Revision B... - Page 12 Indicates a safety alert message that concerns a potential electric shock hazard. Indicates a safety alert message that concerns a potentially hazardous situation in which you could be exposed to radio frequency (RF) energy. HN9400 Satellite Router User Guide 1038555-0001 Revision B...
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Page 13: Contact Information
Contact information If you experience a problem with your HN9400 satellite router, first try the solutions offered in Troubleshooting on page 31. If you need assistance, use the contact information listed here. If you need operational, warranty, or repair support, who you should contact depends on where you purchased your satellite router. -
Page 15: Chapter 1: Satellite Router Overview
Satellite router specifications customers, small business users, and consumers. LAN port configuration Router operating position The HN9400 is an Internet Protocol (IP) router, and so it eliminates the need for an external router. Computer and networking requirements Care of your satellite router... -
Page 16: Scope Of This User Guide
Internet access by satellite. This guide also provides certain reference information, such as the meaning of the router’s front panel LEDs. The HN9400 satellite router is designed to meet the needs of enterprise business customers, small business users, and consumers. -
Page 17: Satellite Router Specifications
Satellite router overview Chapter 1 This message applies if you use the HN9400 satellite router in the United States: If servicing of the satellite router’s outdoor antenna assembly is necessary, the FCC requires that the work must be done by a trained professional because the antenna assembly transmits RF energy. -
Page 18: Router Operating Position
Computer requirements The HN9400 satellite router can be used with any device that supports IP and has a 10/100 BaseT Ethernet LAN port. Typically, the router is connected to a customer's computer. However, the HN9400 is self-hosted; it does not require a computer for any of its functions. -
Page 19: Care Of Your Satellite Router
DHCP. Care of your satellite router • Leave the HN9400 router powered on at all times. This allows automatic updates of the router’s software whenever necessary. • Leave 6 inches of space around the top and sides of the router to ensure adequate ventilation. -
Page 21: Chapter 2: System Control Center
Features you may not see System Status page Reception Information page Transmission Information page System Information page Port Forwarding Configuration page Checking download allowance status Help page System Control Center tools for troubleshooting HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 22: Accessing The System Control Center
Figure 4: Icon used to create shortcut System Control Center home page The System Control Center home page contains numerous links to satellite router features and important information regarding operation of the satellite router. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 23: Text Links
• On some screens and in some messages you may see the word terminal or the abbreviation VSAT. Both refer to the HN9400 satellite router. • Screen and page are both used to refer to a set of information from your computer or satellite router that is displayed on your computer monitor. -
Page 24: Common Features On System Control Center Screens
Viewing problem-related statistics on page 49. Help links Getting Started – Through this link you can find general operating instructions for the HN9400 router, recommended settings for your browser and TCP/IP, answers to frequently asked questions, and troubleshooting information. Browsing Optimization Utility – The Browser Optimization Utility is a software utility you can download that configures certain settings on your Windows computer to improve your Internet browsing performance. -
Page 25: Button Links
12. The other three button links are links only; they are not indicators. Figure 7: System Control Center button links The destination page for each button link is identified below: HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 26: System Status Button
If the System Status button is red or yellow , look for a red flag next to any value or values on the System Control Center information pages (those with tables listing parameters and HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 27: Ipsec Icon
Checking download allowance status on page 24. • Help – Opens the Help page. Refer to the Help page, which includes a variety of topics such as getting started and recommended browser settings. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 28: Small Icon On System Control Center Screens
• Transmission Information page On any of these screens, if a parameter name or the current value of a parameter is underlined, you can click the name or value to see an explanation of it. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 29: Red Flag Indicator
The flagged value appears in the right column; the parameter appears in the left column. The value indicates the current state of the parameter. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 30: Features You May Not See
Available system status values may vary, depending on how the satellite router is configured. Therefore, some options shown in Figure 12: System Status page on page 17 may not appear on your System Status screen. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 31: Table 4: System Status
Indicates if Web Acceleration is operational or other status. Web acceleration improves web browsing performance. This field is present only if the NOC operator has enabled Web Acceleration on the satellite router. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 32: Reception Information Page
All data received over the satellite is encrypted. Any number greater than zero indicates a problem except when adverse weather conditions are present. Bad key frames may indicate that the router is not commissioned. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 33: Examining Receive Status
Level of encoding the router can accept based on the current signal quality. Lower Modcod numbers are used if signal impairments such as rain are present. Adaptive coding and modulation (Modcod) is a Hughes-developed technique that maximizes over-the-air bandwidth utilization. Examining receive status You can check the Receive Status parameter to find out if the receive data path is operational or if there is a problem. -
Page 34: Transmission Information Page
The following two illustrations show how you can view a list of all TxCodes or see an explanation of the currently displayed TxCode. Each TxCode—except TxCode 8—indicates a specific problem in the transmission path. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 35: System Information Page
The System Information page shown in Figure 19: System Information page on page 22 provides system information for the satellite router such as Site ID and the release number of the router’s operational software. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 36: Table 7: System Information Page Parameters - Hn9400 Info Section
Alt-PrintScreen to capture the screen image, then paste the image into a word processor or graphics file, and save the file.) The parameters listed in the HN9400 Info section of the System Information page are explained in the following table. Other sections of the screen (Transmit Radio Info and Satellite) provide additional information about the router installation and the router software (Software Configuration). -
Page 37: Port Forwarding Configuration Page
255.255.255.255. Port Forwarding Configuration page Note: The Port Forwarding Configuration page and link are present on your HN9400 only if they have been enabled by the NOC. The Port Forwarding Configuration page and the link to it are present only if port forwarding has been enabled and made visible on the router by the NOC. -
Page 38: Defining Port Forwarding Rules
To define additional rules, repeat these steps. Checking download allowance status Note: The Download Allowance Status link and screen are present on your HN9400 only if they have been enabled by the NOC. Whether they are enabled or not depends on your service plan. -
Page 39: Help Page
Review the Help page information to become familiar with the router. To display the Help page: • Click View Help Topics on the System Control Center home page. • Click Help in the left panel of any System Control Center page. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 40: System Control Center Tools For Troubleshooting
The System Control Center includes screens that are useful for troubleshooting. For details see: • Troubleshooting common problems on page 33 • Confirming NOC connectivity on page 39 • Viewing problem-related statistics on page 49 HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 41: Chapter 3: Leds
The satellite router has five LEDs on the front panel and small LEDs on the LAN ports on the back of the router. The LEDs provide information about the Front panel LEDs satellite router’s operating status. LAN port LEDs Using LEDs for troubleshooting HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 42: Front Panel Leds
LEDs indicate the router’s operating status. All are blue when lit. The front panel LEDs are all blue when lit. Figure 24: Front panel LEDs on the HN9400 router Table 8: Front panel LED indications on page 28 explains what the router status is when the LEDs are on, off, or blinking. -
Page 43: Lan Port Leds
Figure 25: LAN port LEDs on page 29. Figure 25: LAN port LEDs Using LEDs for troubleshooting For information on using the satellite router’s LEDs for troubleshooting, see: HN9400 Satellite Router User Guide 1038555-0001 Revision B... - Page 44 Chapter 3 LEDs • Using the front panel LEDs for troubleshooting on page 43 • Using the LAN port LEDs for troubleshooting on page 48 HN9400 Satellite Router User Guide 1038555-0001 Revision B...
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Page 45: Chapter 4: Troubleshooting
53. Troubleshooting other problems Viewing problem-related statistics In addition, the HN9400 satellite router provides its own online Help, which Weather and signal strength includes substantial troubleshooting information. Access this information through the System Control Center Help link (Help → Frequently Asked Questions). -
Page 46: Important Troubleshooting Information
If you need to use any of the troubleshooting procedures provided in this chapter, you may find it useful to refer to Figure 26: Troubleshooting reference diagram on page 33. This diagram shows all power and cable connections for a properly installed HN9400 satellite router. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 47: Troubleshooting Common Problems
Figure 26: Troubleshooting reference diagram Troubleshooting common problems Note: The Problem Troubleshooting page and link are present on your HN9400 only if they have been enabled by the NOC. The Problem Troubleshooting page helps you correct problems you could encounter while using the satellite router. -
Page 48: Cannot Access The Internet
Checking for viruses and firewall issues on page 42 Try each procedure in the order they are presented. After each procedure, try to access the Internet. If you cannot access the Internet, continue to the next procedure. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 49: Confirming That The Satellite Router Is Commissioned
Figure 28: System Info page Note: The System Info page for your installation may show different fields and values. 2. In the HN9400 section, check the Site ID line. If the numeric site ID appears, the satellite router is commissioned. Proceed to... -
Page 50: Confirming The Receive Signal
Confirming that TCP Acceleration is operational on page 37. If any other TxCode appears, the router is not transmitting signals properly. Click the TxCode for explanation of the problem and/or troubleshooting information. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 51: Confirming That Tcp Acceleration Is Operational
Figure 30: Transmission Info page Note: The TxCode shown is an example. Confirming that TCP Acceleration is operational TCP Acceleration is a proprietary Hughes protocol that optimizes performance for TCP/IP-based applications, including faster downloads over satellite. To determine if TCP acceleration is operational: 1. -
Page 52: Confirming That Web Acceleration Is Operational
Note: This section applies only if the NOC operator has enabled Web Acceleration on the satellite router. Web Acceleration is a Hughes feature that enhances browsing performance on non-secure web sites. Follow these steps to confirm that Web Acceleration is operating properly: 1. -
Page 53: Confirming Noc Connectivity
If Web Acceleration is still not operational, contact your service provider for assistance. Confirming NOC connectivity Use the Connectivity Test page to check connectivity to the Hughes Network Operations Center (NOC). You may want to open a second web browser to access the Help page while you execute a connectivity test. -
Page 54: Confirming Noc Connectivity (Static Ip Address)
At the System Control Center, click the System Info link. The System Information page appears. b) Record the router address listed in the HN9400 Info section. c) On the Windows desktop, go to Start → Run. The Run box appears. -
Page 55: Confirming Internet Connectivity
5. Locate the DNS addresses in the DNS Servers field. 6. For customers who have their own NOC, verify that the customer-specific DNS address appears in the DNS Servers field. 7. Close the Command window. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 56: Checking For Viruses And Firewall Issues
If you are using a firewall, refer to the firewall documentation and make sure none of its settings are blocking access to either the Internet or the Hughes servers. Make sure you are using the latest version of any anti-virus and/or firewall software. -
Page 57: Using The Front Panel Leds For Troubleshooting
Note: The router may operate correctly when first installed even if the transmit and receive cable connectors are not adequately tightened. However, problems could develop later. Therefore, correct operation of the satellite router’s is not an indication that the cables are adequately tightened. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 58: Power Led Off And One Or More Leds Flashing
Wait 10 sec. d) Plug the power cord back into the power source. e) If the power source is DC, plug the input cable back into the power supply. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 59: Checking The Power Led
If the NIC is not properly installed, a red X appears next to its listing. c) If a red X is present, troubleshoot the NIC installation using the manufacturer’s instructions and Windows documentation. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 60: Problem With A Connected Device
Therefore, correct operation of the satellite router is not an indication that the cables are adequately tightened. 2. If the LED is still off, check the cable for breaks. 3. If the problem persists, contact your service provider. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 61: Receive Led Is Off
2. If the LED is still off, restart the router: a) Go to the System Control Center home page. b) In the Help section, click Restart HN9400. 3. If the LED is still off, power cycle the satellite router: a) Unplug the power cord from the power source. -
Page 62: Using The Lan Port Leds For Troubleshooting
This section provides troubleshooting help for possible problems that are not included in the preceding troubleshooting sections. Hot cable connector If the connector on either the transmit or receive cable feels hot, the connector may be loose or defective. Troubleshoot this problem as follows: HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 63: Slow Speed Or Intermittent Operation
Viewing problem-related statistics Note: The Detailed Problem Statistics page and link are present on your HN9400 only if they have been enabled by the NOC. You can use the Detailed Problem Statistics page to view selected operational statistics recorded over a recent specific hourly time frame. -
Page 64: Figure 34: Detailed Problem Statistics
2. From the drop-down list above the Get Statistics button, select a category of statistics (for example, TCP Acceleration). If a service provider representative is assisting you, the representative will tell you which statistics to select. Figure 35: Selecting a category of statistics HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 65: Weather And Signal Strength
If the LEDs do not function properly as described in this chapter, check the label on the power supply and verify that you have the correct power supply. For an AC/DC power supply, the Hughes part number on the power supply should be one of the following: •... -
Page 67: Appendix A: Computer Settings
22. For instructions on setting IP addresses, see: • The HN9400 satellite router’s online Help. Click Help → Frequently Asked Questions → How do I configure IP Addresses on my computer? and What IP Address(es) can I configure on the computers connected to my HN9400 terminal? •... -
Page 68: How Do I Know If Dhcp Should Be Enabled
How do I know if DHCP should be enabled? The service plan you purchased with the HN9400 satellite router determines what kind of network address a connected computer or computers should use and whether or not DHCP should be enabled on the computer. -
Page 69: Figure 36: Network And Sharing Center - Windows 7
7. Highlight the appropriate TCP/IP connection (usually Internet Protocol Version 4). Be careful not to uncheck the checkbox. 8. Click Properties. The Internet Protocol Properties dialog appears as shown in Figure 38: Internet Protocol Properties – Windows 7 on page 56. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 70: Configuring Windows Vista To Use Dhcp
Figure 39: Network connections – Windows Vista Note: If a red X appears next to the Local Area Connection icon, check your connections. You cannot successfully configure your system if the red X is present. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 71: Figure 40: Local Area Connection Properties - Windows Vista
Properties – Windows Vista on page 57. Figure 41: Internet Protocol Properties – Windows Vista 7. Ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are selected. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 72: Configuring Windows Xp To Use Dhcp
3. Right-click the Local Area Connection icon that represents the network adapter connecting the computer to the Satellite Gateway, and select Properties. The Local Area Connection Properties dialog appears as shown in Figure 43: Local Area Connection Properties – Windows XP on page 59. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 73: Figure 43: Local Area Connection Properties - Windows Xp
Click Start → Run. b) Type cmd and click OK. c) Type ipconfig/renew and press Enter. d) Make sure an IP address is shown on the line that starts with IP Address. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 74: Configuring A Mac Computer To Use Dhcp
If it is desired or necessary for a computer to have a fixed or permanent static IP address, the computer should be configured for a static IP address. For more information about IP addresses, Understanding the router address and computer address on page 53. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 75: Configuring Windows 7 To Use A Static Ip Address
Connection Properties – Windows 7 on page 62. Note: Depending on the computer’s security settings, a message may appear, requesting that you confirm the action before proceeding. If you see this message, click Continue to proceed. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 76: Figure 48: Local Area Connection Properties - Windows 7
Understanding the router address and computer address on page 53. 11. Select Use the following DNS server addresses. 12. Enter 66.82.4.8 in the Preferred DNS server field. 13. Click OK. 14. Restart the computer. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 77: Configuring Windows Vista To Use A Static Ip Address
4. If NetBEUI is installed and checked, uncheck it or uninstall it. 5. Highlight the appropriate TCP/IP connection. Be careful not to uncheck the checkbox. 6. Click Properties. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 78: Configuring Windows Xp To Use A Static Ip Address
3. Right-click the Local Area Connection icon that represents the satellite router network connection, and select Properties as shown in Figure 53: Accessing Local Area Connection Properties – Windows XP on page 65. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 79: Figure 53: Accessing Local Area Connection Properties - Windows Xp
6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties. The Internet Protocol Properties dialog appears as shown in Figure 55: Internet Protocol Properties – Windows XP on page 66. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 80: Configuring A Mac Computer To Use A Static Ip Address
1. From the Mac interface, select System Preferences. The System Preferences menu appears. 2. Under Internet & Network, click the Network icon. The Network screen appears as shown in Figure 56: Mac Network screen on page 67. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 81: Configuring Proxy Settings
These steps explain how to configure Internet Explorer to not use a proxy server. 1. Turn the computer on and open Internet Explorer. 2. Select Tools → Internet Options. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 82: Figure 58: Lan Settings - Internet Explorer
Figure 58: LAN settings – Internet Explorer 4. Uncheck the checkbox next to Use a proxy server for your LAN. 5. Click OK. 6. Close Internet Explorer and re-launch it to make sure the changes take effect. HN9400 Satellite Router User Guide 1038555-0001 Revision B... -
Page 83: Appendix B: Standards Compliance
Appendix Standards compliance The HN9400 satellite router has been certified to comply with the standards listed in Table 9: HN9400 standards compliance on page 69. Additional information follows the table. Table 9: HN9400 standards compliance Category Standard Safety UL60950-1 for the USA CAN/CSA-C22.2 No. -
Page 84: Electromagnetic Interference (Emi)
Type of equipment: Two-way Hughes system Model number: HN9400 (1502573-xxxx) Canada Class B warning The two-way Hughes system (HN9400) complies with the Canadian ICES-003, Class B standard. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. R&TTE (EU) This product is within the scope of the EU Radio Equipment and Telecommunications Terminal Equipment (R&TTE) Directive. -
Page 85: Electromagnetic Compatibility (Emc)
This product is within the scope of the EU Radio Equipment and Telecommunications Terminal Equipment (R&TTE) Directive. IPoS The Hughes HN9400 system is compliant with IPoS, ratified by the Telecommunications Industry Association (TIA-1008), first published in October 2003 and issued as Revision A in May 2006. Figure 59: IPoS symbol... -
Page 87: Appendix C: Acronyms Used In This Guide
A Hughes proprietary routing protocol Local area network Light emitting diode Limited Liability Company Network address translation NetBEUI Extended User Interface (network transfer protocol) Network interface card (Hughes) Network Operations Center Performance enhancing proxy HN9400 Satellite Router User Guide 1038555-0001 Revision B... - Page 88 Signal quality factor Transmission Control Protocol User Datagram Protocol Underwriters Laboratory Uniform resource locator Volts, alternating current Value added reseller Volts, alternating current VSAT Very small aperture terminal Zone improvement plan (U.S. Postal Service) HN9400 Satellite Router User Guide 1038555-0001 Revision B...
- Page 89 Position for operating router 4 Power cycling 32 EMC standards 71 Power outlet 51 EMI standards 70 Power supply 51 Environment 3 Private IP address 53 Problem Troubleshooting page 33 Proxy settings 67 HN9400 Satellite Router User Guide 1038555-0001 Revision B...
- Page 90 System Control Center 7, 8, 12, 16, 18, 20, 21 Viruses 42 opening 8 Reception Information page 18 Shortcut for System Control Center 8 System Information page 21 Weather and signal strength 51 System Status button colors 12 HN9400 Satellite Router User Guide 1038555-0001 Revision B...
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