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Hughes HN9000 User Manual

Hughes satellite modem user guide
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HN9000 Satellite Modem
User Guide
1037577-0001
Revision A
March 21, 2008

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  • Page 1 HN9000 Satellite Modem User Guide 1037577-0001 Revision A March 21, 2008...

  • Page 2: Revision Record

    Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    Contents Understanding safety messages...ix Additional safety symbols...ix Scope and audience...xi Contact Information...xiii Chapter 1: Satellite modem overview...1 Supported configurations...2 Satellite modem specifications...3 Power supply information...4 Modem operating position...5 Computer requirements...5 Chapter 2: System Control Center...7 Accessing the System Control Center...8 Creating a shortcut to the System Control Center...8...
  • Page 4 Checking for viruses and firewall issues...36 Chapter 6: Computer settings...37 Understanding the modem address and computer address ...38 If you don't know the modem’s public IP address…...39 Configuring a computer to use DHCP...39 Configuring Windows Vista to use DHCP...40 Configuring Windows XP to use DHCP...42 Configuring Windows 2000 to use DHCP...44...
  • Page 5 Figure 2: Single-host configuration...2 Figure 3: Multiple-host configuration in an Ethernet wired LAN...2 Figure 4: Private network configuration...3 Figure 5: Power supply for the HN9000 satellite modem...4 Figure 6: HN9000 in vertical position...5 Figure 7: Icon for creating shortcut...8 Figure 8: System Control Center home page...9 Figure 9: Common features on System Control Center screens...11...
  • Page 6 Figure 52: Select Manually from the configure drop-down menu...54 Figure 53: LAN settings – Internet Explorer...55 Figure 54: Proxy settings in Netscape Preferences window ...56 Figure 55: Satellite modem in a wireless home network...58 Figure 56: Satellite modem in a wired Ethernet home network ...59...
  • Page 7 Table of Tables Table 1: Specifications for the HN9000 satellite modem...3 Table 2: Power supply specifications for the HN9000 satellite modem...4 Table 3: Button links on System Control Center screens...11 Table 4: Meaning of System Status button colors...12 Table 5: State codes...20 Table 6: Front panel LED indications...30...

  • Page 9: Understanding Safety Messages

    Understanding safety messages Three types of safety messages are defined according to the severity of the possible hazard each type of message addresses. This section explains the meaning of the safety alert symbol bring your attention to safety information. Safety messages are identified by a label that includes the safety alert symbol and the word DANGER, WARNING, or CAUTION, as shown below.

  • Page 11: Scope And Audience

    Scope and audience This User Guide describes the features and operation of the Hughes HN9000 satellite modem, which provides Internet access by satellite. It also provides certain reference information, such as the meaning of the modem’s front panel LEDs. The HN9000 is designed for consumers and small business users.

  • Page 13: Contact Information

    For modems purchased from a value-added reseller If you purchased this product from one of our VARs, do not contact Hughes. Contact your VAR for technical support according to the procedure supplied by them. They are trained to help you with any technical problem.

  • Page 15: Chapter 1: Satellite Modem Overview

    Modem operating position Computer requirements The HN9000 satellite modem connects to the Internet or an intranet by satellite and provides Internet or intranet service to a single host, typically a computer, or to multiple hosts on a LAN. A host may be a computer using Windows or other supported operating system.

  • Page 16: Supported Configurations

    (a computer), as shown in Figure 2: Single-host configuration on page 2. The Hughes Internet Gateway is a Hughes-operated satellite station that provides a connection between the Internet and the satellite. The gateway routes data to and from the Internet and to and from the satellite, which in turn beams a signal down to the satellite modem to provide Internet connectivity.

  • Page 17: Satellite Modem Specifications

    The thick broken line shows how the network connects a PC at one location and to a PC at a second location. This configuration requires two antennas—one at each location. The Hughes Internet Gateway connection is optional and is based upon the network design for the customer private network. Typically this type of configuration is used only in enterprise (business) environments.

  • Page 18: Power Supply Information

    Figure 5: Power supply for the HN9000 satellite modem Before proceeding, make sure you have the correct power supply. Check the part number on the power supply and refer to Table 2: Power supply specifications for the HN9000 satellite modem on page 4. •...

  • Page 19: Modem Operating Position

    Modem operating position Operate the HN9000 modem only in a vertical position, that is, resting on its built-in base as shown in Figure 6: HN9000 in vertical position on page 5. In any other position, the modem may overheat and malfunction because of inadequate ventilation.
  • Page 20 • Internet Explorer 6 or greater, Netscape Navigator, Mozilla Firefox, Safari (for Windows and Mac) • Browser settings: • HTTP 1.1 or greater enabled • Proxy settings disabled HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Satellite modem overview...

  • Page 21: Chapter 2: System Control Center

    The System Control Center provides access to system status, configuration information, and online documentation through a web browser on the computer that is connected to the satellite modem. Use the System Control Center to find system information for configuring networks or to check system...

  • Page 22: Accessing The System Control Center

    Accessing the System Control Center To open the System Control Center on a web browser installed on a computer that is connected to the satellite modem, double-click the System Control Center shortcut on your computer desktop, or follow these steps: 1.

  • Page 23: System Control Center Home Page

    The button links at the top of the page appear on all System Control Center screens and are explained in Button links on page 11. Note: On some screens you may see the word terminal. This word refers to the satellite modem. Text links...

  • Page 24: System Control Center Common Features

    Connectivity Test – Opens the Connectivity Test page, which can be used to test the connection between the satellite modem and the satellite. If you can access the satellite, there is no problem with your physical site connectivity between the modem (inside) and the radio assembly and antenna (outside). See Connectivity Test page on page 23.

  • Page 25: Button Links

    Table 3: Button links on System Control Center screens Button Destination System Status System Status page HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Description of destination page Displays general status information such as signal strength and commissioning status. For more information see System Status page on page 14.

  • Page 26: System Status Button

    System Status button The System Status button (only) is a status indicator as well as a link. It changes color to indicate the satellite modem's current status, as explained in Table 4: Meaning of System Status button colors on page 12. To see more detailed status information, click the System Status button to open the System Status page.

  • Page 27: Links In Left Panel

    • Home – Opens the System Control Center home page. • Connectivity Test – Opens the Connectivity Test page, which allows you to test the connection between the modem and the satellite. See Connectivity Test page on page 23. •...

  • Page 28: State Codes On Status And Information Screens

    The value indicates the current state of the parameter. The red flag may help you or a Hughes Customer Care representative identify and troubleshoot a problem. If you see a red flag, click the parameter name. The pop-up window that appears may include troubleshooting information.

  • Page 29: Reception Information Page

    Satellite Interface – Contains information on the receive status and signal strength, as well as error messages related to satellite modem receive information. • Administrative States – Contains information on software downloads to this satellite modem, security keys, and other administrative functions. Reception Information page The Reception Information page shown in Figure 15: Reception Information page on page 16 displays information about data received by the satellite modem.

  • Page 30: Information About Selected Parameters

    The Transmission Information page shown in Figure 16: Transmission Information page on page 17 displays information about data transmissions from the satellite modem. The information on this screen may be useful to a Hughes Customer Care representative if you need help in resolving a problem.

  • Page 31: Information About Selected Parameters

    Terminal Status page The Terminal Status page displays information about the operational state of the satellite modem and operational statistics such as messages and packets sent, received, and dropped. It indicates whether acceleration is enabled and provides a count of traffic that moves across the LAN to the satellite modem.

  • Page 32: Figure 17: Terminal Status Page (Top Part)

    Dial Backup Status – Count of dial backup traffic if the feature is enabled. (Some listed features may not be included in your service plan.) • TCP Acceleration Statistics – Counts of messages and connections used between the satellite modem and its destination if the feature is enabled. (Some listed features may not be included in your service plan.) •...

  • Page 33: Information About Selected Parameters

    This section provides information for selected parameters on the Terminal Status page. Parameters that may be most useful for you to know about are listed. The Dial Backup Status parameter and Dial Backup Status category of parameters do not apply to the HN9000 satellite modem.

  • Page 34: State Codes

    State codes A state code is a number that indicates the operational state of the satellite modem. Some state codes indicate an error condition. State codes are identified as State code followed by a number from 1 – 35. They are displayed with an explanation in words, as shown in the following example.
  • Page 35 Commissioning Downloading Operational Software Note: State codes 1 – 20 appear only while the modem is being installed or during a hard reboot (resulting from power being removed and then restored). HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Explanation Modem is in boot phase.
  • Page 36 Rx Connectivity Down No Beacon No TIPs Tx Connectivity Down Too Many Bad Slots ECL Active Barred HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Explanation Operational phase Modem is starting up in operational phase. Modem is in operational phase.

  • Page 37: Viewing The State Codes List

    2. Scroll down to see the entire list of state codes. Connectivity Test page You can use the Connectivity Test page to test the connection between the satellite modem and the satellite. Instructions for the test are provided on the screen. No special configuration is required.

  • Page 38: Figure 20: Terminal Connectivity Test Page

    Chapter 2 HN9000 Satellite Modem User Guide – System Control Center 1037577-0001 Rev. A Figure 20: Terminal Connectivity Test page For details about this test, see Testing connectivity to the satellite on page 34.

  • Page 39: Chapter 3: Hughesnet Tools

    HughesNet Tools home page HughesNet Tools is a suite of software tools installed on the computer that is connected to the satellite modem during service activation. If for any reason HughesNet Tools is not installed on your computer, you can download it from www.myhughesnet.com.

  • Page 40: Launching Hughesnet Tools

    I am Unable to Browse the Internet – This tool tests your Internet connection. If the test fails, the tool suggests options for solving the problem. I Cannot Send or Receive Email – This tool tests your e-mail account, and attempts to correct the problem. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Programs...

  • Page 41: Support Library

    Support Library In the Support Library area of the screen, the link Browse All Support Documents helps you navigate to support documents for Internet Explorer and Outlook Express and Hughes How to articles on various topics. Helpful Tools Helpful Tools includes the following links: Utilities –...

  • Page 43: Chapter 4: Leds

    Front panel LEDs LAN port LEDs The satellite modem has a vertical row of LEDs on the front panel and small LEDs on the Ethernet port on the back of the modem. The LEDs provide information about the satellite modem's operating status.

  • Page 44: Front Panel Leds

    Front panel LEDs The satellite modem has five LEDs on the front panel, as shown in Figure 22: Front panel LEDs on the HN9000 modem on page 30. By their appearance—on, off, or blinking—the LEDs indicate the modem's operating status.

  • Page 45: Lan Port Leds

    Bold type indicates LED appearance during normal operation. LAN port LEDs Green and orange LEDs on the LAN (Ethernet) port on the modem's rear panel indicate link status and speed, as explained in Figure 23: LAN port LEDs on page 31.

  • Page 47: Chapter 5: Troubleshooting

    Hot cable connector Checking for viruses and firewall issues If you encounter a problem with the satellite modem, refer to the relevant troubleshooting procedure or procedures in the sections that follow. If you cannot correct the problem, contact Hughes Customer Care.

  • Page 48: Cannot Access The System Control Center

    This connectivity test sends test messages on a loop from the modem to the satellite and back to the modem, as shown in Figure 24: Satellite loopback connectivity test on page 34. If the test succeeds, it verifies that the modem can connect to the satellite.

  • Page 49: Figure 25: Terminal Connectivity Test Page

    Troubleshooting HN9000 Satellite Modem User Guide – Chapter 5 1037577-0001 Rev. A Figure 25: Terminal Connectivity Test page 2. Click Start Test. You may see a screen that asks you to wait while the test is conducted. When the test is completed, the Connectivity Test results page appears.

  • Page 50: Hot Cable Connector

    If you are using a firewall, refer to the firewall documentation and make sure none of its settings are blocking access to either the Internet or the Hughes servers. Make sure you are using the latest version of any anti-virus and/or firewall software.

  • Page 51: Chapter 6: Computer Settings

    DHCP Configuring a computer for a public IP address Configuring proxy settings For proper operation of the satellite modem, you may have to change certain settings on the computer that is connected to the modem. Instructions are provided for: •...

  • Page 52: Understanding The Modem Address And Computer Address

    Understanding the modem address and computer address The satellite modem and any computer or computers that connect to it must each have their own identifying network address. This network address is known as an IP address. An IP address may be dynamic, meaning that it can change, or static, meaning that it is fixed—it does not change.

  • Page 53: If You Don't Know The Modem's Public Ip Address

    If you don't know the modem’s public IP address… To access the satellite modem when the service plan provides a public IP address, you need to know the public IP address of the satellite modem (the LAN Port Address). If you do not know the LAN Port Address (and you cannot access the System Information page), you can set a link local address on your computer as explained below: 1.

  • Page 54: Configuring Windows Vista To Use Dhcp

    If you are using the satellite modem as part of a network, you should have already installed either an Ethernet hub or a wireless base station and NICs in each computer on the LAN. If necessary, you should have also connected the computers to the Ethernet hub with an Ethernet cable.

  • Page 55: Figure 30: Local Area Connection Properties - Windows Vista

    7. Ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are selected. 8. Click OK. 9. Confirm that you have an IP address: a) Click Start Run. b) Type cmd and click OK. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Chapter 6...

  • Page 56: Configuring Windows Xp To Use Dhcp

    3. Right-click the Local Area Connection icon that represents the network adapter connecting the computer to the Satellite Gateway, and select Properties. The Local Area Connection Properties dialog appears as shown in Figure 33: Local Area Connection Properties – Windows XP on page 43. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Settings Control Panel.

  • Page 57: Figure 33: Local Area Connection Properties - Windows Xp

    If not, select them. 9. Click OK. 10. Confirm that you have an IP address: a) Click Start Run. b) Type cmd and click OK. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Chapter 6...

  • Page 58: Configuring Windows 2000 To Use Dhcp

    A list of network connections appears. A Local Area Connection icon must appear on this page. If it does not, the network is not installed correctly. 3. Right-click the Local Area Connection icon that represents the satellite modem network connection, and select Properties as shown in Figure 35: Accessing Local Area Connection Properties – Windows 2000 on page 51.

  • Page 59: Configuring A Mac Computer To Use Dhcp

    This section explains how to configure your computer to use DHCP if you are using an Apple Mac computer. 1. From the Mac interface, select System Preferences. The System Preferences menu appears as shown in Figure 38: Mac System Preferences menu on page 46. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Chapter 6...

  • Page 60: Figure 38: Mac System Preferences Menu

    4. Select Using DHCP from the Configure drop-down list as shown in Figure 40: Select DHCP from the configure drop-down menu on page 47. The IP Address field becomes disabled. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Figure 38: Mac System Preferences menu...

  • Page 61: Configuring A Computer For A Public Ip Address

    System Control Center. Note: If your satellite modem is to be connected to a router, you must also configure the router with the public IP address. Refer to the router's instructions. You must then configure support for DHCP on all computers that are connected to the router.

  • Page 62: Figure 41: Network Connections - Windows Vista

    X is present. 2. Right-click the icon that represents the satellite modem network connection, and select Properties. The Local Area Connection-NIC Card Properties dialog appears as shown in Figure 42: Local Area Connection Properties –...

  • Page 63: Configuring Windows Xp - Public Ip Address

    8. Enter the IP address and subnet mask in the appropriate fields. If you do not know what public IP address or range of addresses is available for use, see Understanding the modem address and computer address on page 38.

  • Page 64: Figure 44: Accessing Local Area Connection Properties - Windows Xp

    6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties. The Internet Protocol Properties dialog appears as shown in Figure 46: Internet Protocol Properties – Windows XP on page 51. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Computer settings...

  • Page 65: Configuring Windows 2000 - Public Ip Address

    9. Enter the IP address, subnet mask, and default gateway in the appropriate fields. If you do not know what public IP address or range of addresses is available for use, see Understanding the modem address and computer address on page 38.

  • Page 66: Figure 48: Local Area Connection Properties Dialog - Windows 2000

    8. On the General tab, select Use the following IP address. 9. Enter the IP address and Subnet mask. If you do not know what public IP address or range of addresses is available for use, see Understanding the modem address and computer address on page 38.

  • Page 67: Configuring A Macintosh - Public Ip Address

    2. Under Internet & Network, click the Network icon (shown circled in the figure). The Network screen appears as shown in Figure 51: Mac Network screen on page 54. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Figure 50: Mac System Preferences menu...

  • Page 68: Figure 51: Mac Network Screen

    5. Select the desired IP address. There may be only one address available or a range of available addresses, depending on your service plan. For additional information, see Understanding the modem address and computer address on page 38. 6. Click Apply Now to close the screen and complete the configuration.

  • Page 69: Configuring Proxy Settings

    2. Select Edit Preferences . The Preferences window appears. 3. In the Category pane on the left side of the window, select Advanced HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Figure 53: LAN settings – Internet Explorer Chapter 6...

  • Page 70: Figure 54: Proxy Settings In Netscape Preferences Window

    4. In the Proxies pane on the right side of the window, select Direct connection to the Internet. 5. Click OK. 6. Close Netscape and re-launch it to enable the changes. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Computer settings...

  • Page 71: Chapter 7: Home Networking

    For network setup, support and configuration, contact the network hardware manufacturer and/or operating system software developer. Hughes is not responsible for home network management or troubleshooting. Simultaneous use of high bandwidth applications by multiple users may result in speed degradation. Speed and uninterrupted use of service are not guaranteed.

  • Page 72: Wireless Network Basics

    If the users on your network share large files, you may need a faster hub, a switch, or a router. The Ethernet NIC must support the auto-negotiate feature, which enables compatibility and inter-operability among Ethernet devices. HN9000 Satellite Modem User Guide – 1037577-0001 Rev. A Home networking...

  • Page 73: Figure 56: Satellite Modem In A Wired Ethernet Home Network

    Home networking HN9000 Satellite Modem User Guide – Chapter 7 1037577-0001 Rev. A Figure 56: Satellite modem in a wired Ethernet home network Use at least a Category 5 Ethernet cable. You may consider using Category 5e to accommodate future enhancements.

  • Page 75: Chapter 8: Conformance With Standards And Directives

    Operational and safety requirements for Canada Electromagnetic interference (EMI) The HN9000 satellite modem has been certified to conform to the standards shown in Table 7: HN9000 standards compliance on page 61. Additional information follows the table. Table 7: HN9000 standards compliance...

  • Page 76: Operational And Safety Requirements For Canada

    Standards to which Conformity is declared: FCC Part 15 The modem complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 77: Canada Class B Warning

    Trade name: HUGHES Type of equipment: Two-way Hughes system Model numbers: HN9000 (1500826-xxxx) The two-way Hughes system (HN9000 ) complies with the Canadian ICES-003, Class B standard. Canada Class B warning This Class B digital apparatus complies with Canadian ICES-003.

  • Page 79: Acronyms Used In This Guide

    (Hughes) Network Operations Center (Hughes) Network Operations Control Center Outdoor Unit (antenna and radio assembly) Personal computer Point of sale device Point-to-Point Signal-to-noise ratio Secure Sockets Layer (security protocol) Satellite terminal (an alternate name for satellite modem; used on some software screens)
  • Page 80 lxvi Transmission Control Protocol Transmission information packet Uplink Underwriters Laboratory Voltage, alternating current Value added reseller...
  • Page 81 LAN port 31 purpose 29 Links (System Control Center) 9, 11 Modem address 38 Multiple-host configuration 2 Network address translation 38 Networking home 57 Networking requirements 6 Network interface card 57 Opening System Control Center 8 Overview of the satellite modem 1...
  • Page 82 Index Parameters on System Control Center screens 13 Position for operating modem 5 Powering down the satellite modem 5 Power supply 4 Private IP address 38 Private network configuration 3 Proxy settings 55 Public IP address 38, 47 Reception Information page 15...

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