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Summary of Contents for Hughes HN9200
- Page 1 HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B March 2, 2011...
- Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 3: Table Of Contents
Connecting the installer laptop to the modem..................16 Connecting the power supply.........................17 Connecting an AC/DC power supply..................17 Connecting and assembling a DC/DC power supply..............18 Powering up the modem.........................19 AC/DC power supply.........................19 DC/DC power supply.........................19 HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... - Page 4 System Control Center home page......................62 Text links............................63 Common features on System Control Center screens................64 Button links..........................65 System Status button......................66 IPSec icon......................66 Links in the left panel.........................67 Small icon on System Control Center screens (Advanced Pages)..........67 HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
- Page 5 Power LED off and one or more LEDs flashing................96 All LEDs flashing........................96 All LEDs off..........................96 Checking the Power LED......................97 Checking the LAN LED......................97 Problem with a connected device......................98 Transmit LED is off........................98 Receive LED is off........................99 HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
- Page 6 Safety – Operating conditions for Canada...................111 Repairs in Canada........................111 Electromagnetic interference (EMI).....................112 FCC Part 15..........................112 Canada Class B warning......................112 R&TTE (EU)..........................112 Electromagnetic compatibility (EMC)....................113 R&TTE (EU)..........................113 IPoS..............................113 Appendix D: Acronyms used in this guide..........115 HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
- Page 7 Figure 1: HN9200 satellite modem..........................1 Figure 2: Satellite modem and related terminal components...................4 Figure 3: AC power supply for the HN9200 satellite modem..................7 Figure 4: HN9200 in vertical position..........................15 Figure 5: Connecting the transmit and receive cables to the modem................15 Figure 6: Connecting the installer laptop computer to the modem................16...
- Page 8 Figure 45: Manual Commissioning page........................52 Figure 46: Antenna pointing screen..........................53 Figure 47: System Status page............................56 Figure 48: Connecting the HN9200 to the customer’s computer...................57 Figure 49: Icon used to create shortcut..........................59 Figure 50: System Control Center home page.......................63 Figure 51: Common features on System Control Center screens..................64 Figure 52: System Control Center button links......................65...
- Page 9 Table of Tables Table 1: Specifications for the HN9200 satellite modem....................2 Table 2: Power supply specifications for the HN9200 satellite modem................8 Table 3: Related installation documents.........................11 Table 4: Button links on System Control Center screens....................65 Table 5: System Status button colors..........................66 Table 6: System Status page parameters........................70...
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Page 11: Understanding Safety Alert Messages
Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... - Page 12 Indicates a safety alert message that concerns a potential electric shock hazard. Indicates a safety alert message that concerns a potentially hazardous situation in which you could be exposed to radio frequency (RF) energy. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
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Page 13: Chapter 1: Satellite Modem Overview
(Ethernet) or wireless LAN. The modem has an Ethernet port so it Satellite modem specifications can be connected to a computer or LAN. The HN9200 can be used in either a Ka-band or Ku-band bent-pipe satellite network. This installation guide includes instructions for both Ka-band and Ku-band installations. -
Page 14: Scope Of This Installation Guide
Chapter 1 Satellite modem overview Scope of this installation guide This installation guide explains how to install, commission, activate, and troubleshoot the HN9200 satellite modem. It also contains certain reference information concerning operation of the satellite modem, such as troubleshooting information. -
Page 15: Chapter 2: Preparing For Installation
Power supply information your installation site. Print the Installation Reference Sheet for your installation site from your installation support web site. Computer and networking requirements Related components HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 16: Installation Summary
Preparing for installation Installation summary This guide explains how to install the HN9200 satellite modem. It includes limited information about other satellite terminal components. The satellite modem is the small indoor unit. The satellite terminal includes the satellite modem and the antenna, radio assembly, and IFL cables,... -
Page 17: Installation Checklist
Use only connector types approved for cable type used. Check all connections for tightness. Outdoors: Make sure F connectors connected to the radio assembly are tightened to 20 inch-lb torque. Carefully follow waterproofing procedures, using dielectric grease and Hughes-approved weatherproof tape. Power source... -
Page 18: Items Required For Installation
SAN and PIN – Identification numbers are required to register the satellite modem. Customers who purchased their system from a Hughes retail channel in the United States or Canada receive an order confirmation e-mail containing their site account number (SAN) and personal identification number (PIN). -
Page 19: Conducting A Site Survey
VAC. A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges. • Always connect the DC power cord to the HN9200 rear panel before applying power to the power supply. If you apply power to the power supply and then connect the DC power cord, the satellite modem may not perform properly and could be damaged. -
Page 20: Computer And Networking Requirements
Computer requirements The HN9200 satellite modem can be used with any device that supports IP and has a 10/100 BaseT Ethernet LAN port. Typically, the modem is connected to a customer's computer. However, the HN9200 is self-hosted; it does not require a computer for any of its functions. -
Page 21: Networking And Internet Browser Requirements
(RF) energy. The HN9200 satellite modem can be used with a 0.74 m, 0 .98 m, 1.2 m, or 1.8 m two-way satellite antenna. The antenna assembly is shipped in a separate box. -
Page 22: Ifl Cables
The customer must supply and configure the network device, including required cables, according to the device manufacturer’s documentation. Required IP address information is obtained during modem commissioning. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 23: Instructions For Related Components
For Ku-band installations: Field Service Bulletin (FSB), IFL Cable, types, maximum lengths) Approved List (with lengths) for DW7x00, DW60xx, and DW40xx Domestic Installations (FSB__060316_01). (IFL cable specifications in this FSB apply to HN9200 Ka-band and Ku-band installations.) Field Service Bulletin (FSB), HNS Broadband Requirements for IFL cable connectors... -
Page 25: Chapter 3: Installing The Satellite Modem
Chapter Installing the satellite modem Topics: Installation of the HN9200 satellite modem consists of physical installation, followed by commissioning and registration. These processes prepare the modem Prerequisites for installing the for operation on the satellite network. Installation tasks include: modem •... -
Page 26: Prerequisites For Installing The Modem
• Do not place the modem near a heat source such as direct sunlight, a radiator, heat register or vent, oven, stove, amplifier, or other apparatus that produces heat. Modem operating position Install and operate the HN9200 modem only in the upright vertical position as shown in Figure 4: HN9200 in vertical position on page 15. -
Page 27: Connecting The Transmit And Receive Cables
Installing the satellite modem Chapter 3 Figure 4: HN9200 in vertical position Connecting the transmit and receive cables Connect the transmit and receive IFL cables to the satellite modem. 1. Connect the transmit and receive cables to the connectors on the rear panel of the modem as... -
Page 28: Connecting The Installer Laptop To The Modem
2. Make sure that neither the satellite modem nor the customer’s computer are connected to an Ethernet router or switch. 3. If you are running firewall software on the laptop computer, disable it until you complete installation of the modem. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 29: Connecting The Power Supply
Do not connect the AC power cord to the surge protector at this time. Wait until you are ready to observe the modem’s LEDs upon power-up, as explained in Powering up the modem on page 19 and LEDS on power-up on page 19. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 30: Connecting And Assembling A Dc/Dc Power Supply
Note: The input cable kit is included in the power supply kit. The cable kit contains an input power connector, connector pins, and a wiring diagram; it does not include wire. 2. Assemble the input power cable according to the wiring diagram included in the cable kit. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 31: Powering Up The Modem
5. The Power LED blinks, indicating that the modem is not commissioned. If the LEDs do not function as described, make sure you have the correct power supply. Refer Table 2: Power supply specifications for the HN9200 satellite modem on page 8. -
Page 33: Chapter 4: Commissioning The Satellite Modem
Satellite-based commissioning service provider’s network. Manual commissioning Commissioning methods Two methods are available for commissioning the HN9200 satellite modem: • Satellite-based commissioning on page 22 • Manual commissioning on page 50 Satellite-based commissioning is the preferred commissioning method. -
Page 34: Satellite-Based Commissioning
Note: To view all IP configuration commands, open a command prompt window, type ipconfig /help, and press Enter. If the modem does not assign IP address 192.168.0.2 to the installer laptop, restart the installer laptop to obtain the IP address. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 35: Verifying The Ethernet Connection
6. If the connections are secure: a) Unplug the modem from the power source. b) Shut down and power off the computer. c) Plug the modem back in. d) Turn the computer back on. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 36: Uploading The Sbc.cfg File To The Satellite Modem
Entering the antenna location on page 27. To upload the sbc.cfg file: 1. Open a browser on the installer laptop. 2. Type http://192.168.0.1/fs/registration/setup.html in the address bar. 3. Press Enter. The Satellite Setup menu appears. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 37: Figure 11: Satellite Setup Menu
• On some screens and in some messages you may see the word terminal or the abbreviation VSAT. Both refer to the HN9200 satellite modem. • Screen and page are both used to refer to a set of information from your computer or satellite modem that is displayed on your computer monitor. -
Page 38: Entering Commissioning Parameters
To commission the satellite modem you enter parameters for the antenna location, satellite, and radio. In some circumstances you may have to enter the antenna location and/or satellite parameters manually, as explained in the sections that follow. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 39: Entering The Antenna Location
If you are installing the modem in the United States or Canada, continue to the next step. 6. On the Antenna Location screen, enter the ZIP code of the installation location, and click Next. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 40: Entering The Antenna Location (Manual Entry)
This is an alternate method for entering the antenna location. Use it only if you need to manually enter the antenna location. Use this method for modem installations outside the United States or Canada. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 41: Entering Satellite Parameters
West). 4. Click Next. Note: There is no verification screen when you manually enter the antenna location. Entering satellite parameters 1. On the Satellite Parameters screen, click the Satellite Transponders drop-down list. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 42: Figure 18: Satellite Parameters Screen
Note: The list of satellite transponders may be updated at any time, so you may see different transponders than those shown in Figure 18: Satellite Parameters screen page 30. The Verification of Satellite Parameters screen appears. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 43: Entering Satellite Parameters (Manual Entry)
The satellite parameters are provided to you in a technical update email or other communication. To enter the parameters: 1. On the Satellite Parameters screen, select the Enter satellite parameters manually checkbox shown in Figure 18: Satellite Parameters screen on page 30. 2. Click Next. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 44: Figure 20: Satellite Parameters Screen
Chapter 4 Commissioning the satellite modem Figure 20: Satellite Parameters screen The Manual Entry of Satellite Parameters screen appears. Figure 21: Manual Entry of Satellite Parameters screen 3. Enter or select the parameters. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 45: Entering Radio Parameters
107 for guidance. If you are not sure which LNB option to select, contact Installer Support. Make sure you select the correct LNB. If you select the wrong LNB, the satellite modem will not work. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 46: Figure 22: Receive Lnb Selection Screen-Two Variations
Chapter 4 Commissioning the satellite modem Figure 22: Receive LNB Selection screen—two variations 2. Click Next. The Verification of Receive LNB Parameters screen appears, showing information for the selected LNB. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 47: Figure 23: Verification Of Receive Lnb Parameters Screen
(1 Watt or 2 Watt). The radio part number should be on the Installation Reference Sheet. If you know the radio part number: HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 48: Figure 25: Selecting The Transmit Radio By Part Number
Note: The list of transmit radio part numbers may be updated at any time, so you may see different part numbers than those shown in Figure 25: Selecting the transmit radio by part number on page 36. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 49: Receive Antenna Pointing - Ka-Band
To receive-point the antenna: 1. On the Receive Antenna Pointing screen, click Display Signal Strength (Figure 27: Receive Antenna Pointing screen on page 38) to open the DAPT Antenna Pointing Status window. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 50: Figure 27: Receive Antenna Pointing Screen
If the radio assembly is Ka-band and the text next to this checkbox reads Perform ACP, you probably selected the wrong LNB. In this case go back to the Receive LNB Selection screen and select the correct LNB. Figure 28: DAPT Antenna Pointing Status window HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 51: Figure 29: Dapt Antenna Pointing Status Window - Final Validation Passed
Figure 29: DAPT Antenna Pointing Status window – final validation passed When antenna pointing (including validation) is complete, the DAPT displays a Pointing Done message, and the DAPT status window shows Current State: Pointing Done. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 52: Figure 30: Ka Antenna Pointing Validation Screen - Final Validation Passed
• If you are following the instructions for Ka-band manual commissioning and all four validation tests pass, this is the last step; click Exit. When all four validation tests have passed, Ka-band pointing is complete and validated. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 53: Receive Antenna Pointing - Ku-Band
Transmit antenna pointing – Ku-band Note: This section applies to Ku-band installations only. 1. On the Receive Antenna Pointing screen, select the Perform ACP checkbox if your service provider offers automatic cross-polarization (ACP). HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 54: Figure 32: Initiating A Manual Cross-Polarization Test
Manual button. Therefore you must complete any antenna adjustments required to achieve maximum transmit isolation within this time. 4. In the Warning dialog that warns that the transmitter is actively powered on during the manual cross-polarization test, click Continue. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 55: Registering The Satellite Modem
Registering the satellite modem To register the satellite modem with the service provider’s network, you select and access a registration server. To register the satellite modem: 1. Click Next on the Transmit Antenna Pointing screen. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 56: Figure 35: Selecting The Registration Server
Enter the registration server’s address in the HTTP:// field. c) Select the Secure HTTP Mode checkbox to enable a secure connection to the registration server. 3. Click Next. The Registration in Progress screen appears, displaying registration status information. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 57: Registering In The United States Or Canada
This section applies only to installations in the United States or Canada. 1. Read the INSTALLER NOTICE! carefully. 2. Ask the customer to scroll down to review and accept the subscriber agreement. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 58: Figure 38: Installer Notice And Subscriber Agreement Screen
Note: Subscriber agreements may vary by customer type. 3. On the registration screen shown in Figure 39: Entering SAN and PIN on page 47, ask the customer to enter their site account number (SAN) and PIN; then click Continue. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 59: Registering Outside The United States And Canada
This section applies only to installations outside the United States and Canada. 1. Enter the customer’s site ID on the registration screen (Figure 40: Entering a site ID on page 48) and click Continue. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 60: Completing Registration
2. Follow the steps in Completing registration on page 48. Completing registration These instructions apply to all modem installations. Follow these instructions to complete modem registration: 1. On the Registration Welcome screen, click Continue. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 61: Figure 41: Registration Welcome Screen
This screen shows the Site ID, the modem’s IP address (Terminal IP Address), and the modem’s subnet mask (Terminal Subnet Mask). 2. If a printer is available, click Print this Page to print the Registration screen. 3. Give the printout to the customer. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 62: Manual Commissioning
The NOC also downloads encryption keys and certain parameters to the modem. Manual commissioning process consists of: • Entering manual commissioning parameters • Antenna pointing For both tasks you use the satellite modem’s web-based interface. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 63: Entering Parameters-Manual Commissioning
2. Type http://192.168.0.1/fs/registration/ setup.html in the browser address bar and press Enter. The Satellite Setup menu appears. Figure 44: Satellite Setup menu 3. Click VSAT Manual Commissioning to access the Manual Commissioning page. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 64: Figure 45: Manual Commissioning Page
4. Enter or select parameters on the Manual Commissioning page. The parameters may be provided to you in the Installation Reference Sheet or in another form of communication from your installation point-of-contact. 5. When you are finished, click Save Configuration. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 65: Manually Accessing The Antenna Pointing Screens
This may take about 15 minutes. 2. To confirm that the download is complete, follow the steps in Confirming that the satellite modem’s files are up to date on page 56. The modem is now commissioned. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 67: Chapter 5: Completing The Installation
Connecting the satellite modem to the customer s computer Verify that the customer can browse the Internet Printing the System Information page Creating a shortcut to the System Control Center Installation complete HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 68: Confirming That The Satellite Modem's Files Are Up To Date
7. If All files are up-to-date does not appear after 15 minutes, restart the modem: a) Go to the System Control Center home page. b) In the Help section, click Restart HN9200. 8. If you do not see the All files are up-to-date message, power cycle the satellite modem: a) Unplug the power cord from the power source. -
Page 69: Connecting The Satellite Modem To The Customer's Computer
Connecting the HN9200 to the customer’s computer on page 57. Figure 48: Connecting the HN9200 to the customer’s computer Verify that the customer can browse the Internet You (the installer) are required to stay at the installation site until the customer can connect to the Internet so you can offer assistance if necessary. -
Page 70: Printing The System Information Page
5. Press Enter. 6. If the modem is functioning, the System Control Center appears. 7. Type www.hughes.com or some other known site in the browser address bar and press Enter. If the site appears, the modem is functioning. The customer should refer to the contact information (click Contact Information) on the System Control Center Help page for technical assistance. -
Page 71: Installation Complete
You may or may not need it. Once the satellite modem installation is complete, the customer can connect an Ethernet hub, router, or switch to the HN9200 modem to support multiple computers on a LAN, using the address information shown in on the System Information page... -
Page 73: Chapter 6: System Control Center
Common features on System Control Center screens Features a customer may not see System Status page Reception Information page Transmission Information page System Information page Help page System Control Center tools for troubleshooting HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 74: Accessing The System Control Center
The button links at the top of the page appear on all System Control Center screens and are explained in Button links on page 65. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 75: Text Links
Problem Troubleshooting – See Troubleshooting common problems on page 85. Detailed Problem Statistics – Opens a screen you can use to view statistics concerning modem operation. See Viewing problem-related statistics on page 101. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 76: Common Features On System Control Center Screens
Chapter 6 System Control Center Help links Getting Started – Through this link you can find general operating instructions for the HN9200 modem, recommended settings for your browser and TCP/IP, answers to frequently asked questions, and troubleshooting information. Browsing Optimization Utility – The Browser Optimization Utility is a software utility you can download that configures certain settings on your Windows computer to improve your Internet browsing performance. -
Page 77: Button Links
Transmission Information page on page System Info System Information page Displays system information such as the satellite modem’s serial number and software version. For more information System Information page on page 74. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 78: System Status Button
IP networks by authenticating and encrypting each IP packet of a data stream. IPSec-protected packets travel through a virtual tunnel or path between two points. An IPSec tunnel is up when HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 79: Links In The Left Panel
The icon indicated by the arrow in the following illustration opens the Advanced Pages. This icon appears on all System Control Center pages. For more information on the Advanced Pages, Advanced Pages on page 103. Figure 54: Icon for accessing the Advanced Pages HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 80: Status And Information Screens
The flagged value appears in the right column; the parameter appears in the left column. The value indicates the current state of the parameter. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 81: Hn9200 Satellite Modem Installation Guide
Available system status values may vary, depending on how the satellite modem is configured. Therefore, some options shown in Figure 57: System Status page on page 70 may not appear on your System Status screen. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... - Page 82 This field is present only if the NOC operator has enabled Web Acceleration on the satellite modem. Diagnostics Code If you need technical assistance, this code may be useful to Installer Support. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
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Page 83: Reception Information Page
All data received over the satellite is encrypted. Any number greater than zero indicates a problem except when adverse weather conditions are present. Bad key frames may indicate that the modem is not commissioned. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 84: Examining Receive Status
Level of encoding the modem can accept based on the current signal quality. Lower Modcod numbers are used if signal impairments such as rain are present. Adaptive coding and modulation (Modcod) is a Hughes-developed technique that maximizes over-the-air bandwidth utilization. Examining receive status You can check the Receive Status parameter to find out if the receive data path is operational or if there is a problem. -
Page 85: Transmission Information Page
The following two illustrations show how you can view a list of all TxCodes or see an explanation of the currently displayed TxCode. Each TxCode—except TxCode 8—indicates a specific problem in the transmission path. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 86: System Information Page
The System Information page shown in Figure 64: System Information page on page 75 provides system information for the satellite modem such as Site ID and the release number of the modem’s operational software. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 87: Table 9: System Information Page Parameters - Hn9200 Info Section
Chapter 6 Figure 64: System Information page The parameters listed in the HN9200 Info section of the System Information page are explained in the following table. Other sections of the screen (Transmit Radio Info and Satellite) provide additional information about the modem installation and the modem software (Software Configuration). -
Page 88: Help Page
To display the Help page: • Click View Help Topics on the System Control Center home page. • Click Help in the left panel of any System Control Center page. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 89: System Control Center Tools For Troubleshooting
The System Control Center includes screens that are useful for troubleshooting. For details see: • Troubleshooting common problems on page 85 • Confirming NOC connectivity on page 91 • Viewing problem-related statistics on page 101 HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 91: Chapter 7: Leds
The satellite modem has five LEDs on the front panel and small LEDs on the LAN port on the back of the modem. The LEDs provide information about the Front panel LEDs satellite modem’s operating status. LAN port LEDs Using LEDs for troubleshooting HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 92: Front Panel Leds
LEDs indicate the modem’s operating status. All are blue when lit. The front panel LEDs are all blue when lit. Figure 66: Front panel LEDs on the HN9200 modem Table 10: Front panel LED indications on page 80 explains what the modem status is when the LEDs are on, off, or blinking. -
Page 93: Lan Port Leds
*Indicates an operational problem. If it appears the LEDs are not functioning properly, make sure you have the correct power supply. Refer to Table 2: Power supply specifications for the HN9200 satellite modem on page 8 for detailed power supply information. -
Page 95: Chapter 8: Troubleshooting
103. Problem with a connected device Using the LAN port LEDs for In addition, the HN9200 satellite modem provides its own online Help, which troubleshooting includes substantial troubleshooting information (including troubleshooting commissioning problems). Access this information through the System Control Troubleshooting other problems Center Help link (Help →... -
Page 96: Important Troubleshooting Information
If you need to use any of the troubleshooting procedures provided in this chapter, you may find it useful to refer to Figure 68: Troubleshooting reference diagram on page 85. This diagram shows all power and cable connections for a properly installed HN9200 satellite modem. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 97: Troubleshooting Common Problems
Figure 68: Troubleshooting reference diagram Troubleshooting common problems Note: The Problem Troubleshooting page and link are present on your HN9200 only if they have been enabled by the NOC. The Problem Troubleshooting page helps you correct problems you could encounter while using the satellite modem. -
Page 98: Cannot Access The Internet
Checking for viruses and firewall issues on page 94 Try each procedure in the order they are presented. After each procedure, try to access the Internet. If you cannot access the Internet, continue to the next procedure. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 99: Confirming That The Satellite Modem Is Commissioned
Figure 70: System Info page Note: The System Info page for your installation may show different fields and values. 2. In the HN9200 section, check the Site ID line. If the numeric site ID appears, the satellite modem is commissioned. Proceed to... -
Page 100: Confirming The Receive Signal
Confirming that TCP Acceleration is operational on page 89. If any other TxCode appears, the modem is not transmitting signals properly. Click the TxCode for explanation of the problem and/or troubleshooting information. Figure 72: Transmission Info page HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 101: Confirming That Tcp Acceleration Is Operational
Chapter 8 Note: The TxCode shown is an example. Confirming that TCP Acceleration is operational TCP Acceleration is a proprietary Hughes protocol that optimizes performance for TCP/IP-based applications, including faster downloads over satellite. To determine if TCP acceleration is operational: 1. -
Page 102: Confirming That Web Acceleration Is Operational
Note: This section applies only if the NOC operator has enabled Web Acceleration on the satellite modem. Web Acceleration is a Hughes feature that enhances browsing performance on non-secure web sites. Follow these steps to confirm that Web Acceleration is operating properly: 1. -
Page 103: Confirming Noc Connectivity
If Web Acceleration is still not operational, contact your service provider for assistance. Confirming NOC connectivity Use the Connectivity Test page to check connectivity to the Hughes Network Operations Center (NOC). You may want to open a second web browser to access the Help page while you execute a connectivity test. -
Page 104: Confirming Noc Connectivity (Static Ip Address)
At the System Control Center, click the System Info link. The System Information page appears. b) Record the modem address listed in the HN9200 Info section. c) On the Windows desktop, go to Start → Run. The Run box appears. -
Page 105: Confirming Internet Connectivity
1. On the Windows task bar, click Start → Run. 2. In the Run window, type command. 3. Click OK. 4. Type ipconfig /all and press Enter. 5. Locate the DNS addresses in the DNS Servers field. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 106: Checking For Viruses And Firewall Issues
If you are using a firewall, refer to the firewall documentation and make sure none of its settings are blocking access to either the Internet or the Hughes servers. Make sure you are using the latest version of any anti-virus and/or firewall software. -
Page 107: Using The Front Panel Leds For Troubleshooting
Note: The modem may operate correctly when first installed even if the transmit and receive cable connectors are not adequately tightened. However, problems could develop later. Therefore, correct operation of the satellite modem’s is not an indication that the cables are adequately tightened. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 108: Power Led Off And One Or More Leds Flashing
If the power source is DC, plug the input cable back into the power supply. Do not power cycle the satellite modem by unplugging the power cord from the modem’s rear panel. Doing so could result in static HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 109: Checking The Power Led
If the NIC is not properly installed, a red X appears next to its listing. c) If a red X is present, troubleshoot the NIC installation using the manufacturer’s instructions and Windows documentation. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 110: Problem With A Connected Device
Therefore, correct operation of the satellite modem is not an indication that the cables are adequately tightened. 2. If the LED is still off, check the cable for breaks. 3. If the problem persists, contact Installer Support. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 111: Receive Led Is Off
2. If the LED is still off, restart the modem: a) Go to the System Control Center home page. b) In the Help section, click Restart HN9200. 3. If the LED is still off, power cycle the satellite modem: a) Unplug the power cord from the power source. -
Page 112: Using The Lan Port Leds For Troubleshooting
If the orange LAN port LED is on but the front panel LAN LED is not, contact your service provider for assistance. Troubleshooting other problems This section provides troubleshooting help for possible problems that are not included in the preceding troubleshooting sections. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 113: Slow Speed Or Intermittent Operation
Viewing problem-related statistics Note: The Detailed Problem Statistics page and link are present on your HN9200 only if they have been enabled by the NOC. You can use the Detailed Problem Statistics page to view selected operational statistics recorded over a recent specific hourly time frame. -
Page 114: Checking For Possible Ac Outlet Problems
AC power outlet. Check the outlet wiring, and measure the voltage between neutral and ground at the AC outlet, as explained in Power source on page 5. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 115: Chapter 9: Advanced
Do not use these pages unless you are a qualified installer or other technician who thoroughly understands how the satellite modem operates or unless an Installer Support representative instructs you to access the Advanced Pages for troubleshooting purposes. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 116: Accessing The Advanced Pages
104 shows an example, one of the many available Advanced Pages. Other Advanced Pages are available through the Advanced menu in the left panel. Figure 79: Advanced Pages example showing the Advanced menu HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 117: Expanding And Collapsing Menus
If you expand another menu item, the previously expanded menu item collapses. Opening the Installation sub-menu Advanced Pages of particular interest to installers are listed in the Installation sub-menu. To open this sub-menu, click Installation. HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 119: Appendix A: Lnb Selection Reference
LNB and therefore which option you should select from the drop-down list. The list of LNBs you see depends on the how the modem is configured. Figure 80: Selection aid for Ka-band LNBs HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 120: Figure 81: Selection Aid For Ku-Band Lnbs
Appendix A LNB selection reference Figure 81: Selection aid for Ku-band LNBs HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... -
Page 121: Appendix B: Updating The Modem Software
The Fallback Updater utility updates the modem’s fallback.bin file with the current software release. Update the fallback.bin file only if you are instructed to do so by Hughes. The Fallback Updater is typically distributed to installers, when it is needed, as a .ZIP file in an email message and may also be available for download from your installation support web site. -
Page 123: Appendix C: Standards Compliance
Appendix Standards compliance The HN9200 satellite modem has been certified to comply with the standards listed in Table 11: HN9200 standards compliance on page 111. Additional information follows the table. Table 11: HN9200 standards compliance Category Standard Safety UL60950-1 for the USA CAN/CSA-C22.2 No. -
Page 124: Electromagnetic Interference (Emi)
Type of equipment: Two-way Hughes system Model number: HN9200 (1502573-xxxx) Canada Class B warning The two-way Hughes system (HN9200) complies with the Canadian ICES-003, Class B standard. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. R&TTE (EU) This product is within the scope of the EU Radio Equipment and Telecommunications Terminal Equipment (R&TTE) Directive. -
Page 125: Electromagnetic Compatibility (Emc)
This product is within the scope of the EU Radio Equipment and Telecommunications Terminal Equipment (R&TTE) Directive. IPoS The Hughes HN9200 system is compliant with IPoS, ratified by the Telecommunications Industry Association (TIA-1008), first published in October 2003 and issued as Revision A in May 2006. Figure 82: IPoS symbol... -
Page 127: Appendix D: Acronyms Used In This Guide
ICES Identifier Indoor unit (satellite modem) Inter-facility link Internet Protocol IPSec Internet Protocol security Internet service provider ISRP A Hughes proprietary routing protocol Local area network Light emitting diode Limited Liability Company HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B... - Page 128 Satellite out Signal quality factor Transmission Control Protocol User Datagram Protocol Underwriters Laboratory Uniform resource locator Volts, alternating current Volts, alternating current VSAT Very small aperture terminal Zone improvement plan (U.S. Postal Service) HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
- Page 129 16 modem to the customer’s computer 57 requirements 8 transmit and receive cables 15 Installing 3, 4, 6, 13, 14, 55 completing 55 items required for installation 6 preparing 3 prerequisites 14 HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
- Page 130 Problem Troubleshooting page 85 Prerequisites for installation 14 problem with a connected device 98 Problem Troubleshooting page 85 reference diagram 84 using front panel LEDs 95 using LAN port LEDs 100 TxCodes 73 HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
- Page 131 Index Updating modem software (fallback.bin file) 109 Ventilation 14 Uploading the sbc.cfg file 24 Viruses 94 HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
- Page 132 Index HN9200 Satellite Modem Installation Guide 1038622-0001 Revision B...
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