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Hughes Remote Terminal User Guide Models: HN7000S, HN7700S 1037073-0001 Revision A July 18, 2006...
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Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Important safety information For your safety and protection, read this entire guide before you attempt to use the Hughes HN7000S or HN7700S remote terminal. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary.
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• Important safety information 1037073-0001 Revision A...
This guide describes components and features common to both Hughes HN7000S and HN7700S remote terminals. The HN7000S is a satellite-based remote terminal designed for Internet access for consumers and Small Office Home Office (SOHO) entrepreneurs. The HN7700S is an enterprise-class broadband communications solution used by enterprise customers, which are typically large businesses.
Appendix C – Home networking describes how the terminal functions in a home network. Appendix D – Conformance with standards and directives lists standards and directives that apply to the HN7000S and HN7700S. This guide also contains a list of abbreviations and acronyms and an index.
• Call 1-866-347-3292. For United States users who If you purchased this product from one of our value added reseller (VARs), do not contact Hughes. Contact your VAR purchased through a value according to the procedure supplied by them for technical added reseller support.
DC IN connector on the back of the terminal. In this guide, the terms remote terminal and terminal may refer to an HN7000S or HN7700S model remote terminal. The terms HN7000S and HN7700S are used when it is necessary to differentiate between the two models. System requirements...
How the remote Figure 1 shows how the remote terminal fits into the Hughes system architecture. The remote terminal is independent of the terminal works operating systems of the computers connected to it, meaning a computer using a Windows or MacIntosh operating system can browse the Internet when connected to the terminal.
Professional installation The Federal Communications Commission (FCC) requires professional installation and service of the two-way antenna or service requirement assembly because it transmits radio frequency (RF) energy. CAUTION • The two-way satellite dish must be installed in a location or manner not readily accessible to children and so that the dish bottom is at least 5 feet above ground level.
Preventive maintenance To maintain your terminal: • Keep the convection cooling vents free from blockage. • Dust the unit as often as needed with a soft cloth. • Do not use solvent or abrasive powder when cleaning. No internal cleaning or service is required. The terminal does not contain user serviceable parts.
Chapter 2 System Control Center The HN7000S has an embedded System Control Center that is a web interface providing access to important system information, configuration parameters, documentation, and help topics. Access the System Control Center by opening a web browser on a computer connected to the terminal and browsing to www.systemcontrolcenter.com.
Accessing the System Use any web browser, such as Internet Explorer or Netscape, to access the System Control Center. During installation, a shortcut Control Center to the System Control Center was placed on your desktop. If there is not a shortcut on your desktop, follow the instructions below to access the System Control Center.
If there is not a shortcut on the desktop and www.systemcontrolcenter.com does not work, type in the Internet Explorer Address or http://192.168.0.1 Netscape Location bar and press E . The System Control NTER Center should appear. If you cannot access the System Control Center, see Cannot access the System Control Center on page 35.
4. Click Next. 5. Type in the field on the Select a System Control Center Title for the Program window as shown in Figure 5. Figure 5: Entering the name of the shortcut 6. Click Finish to save the shortcut to your desktop. Note: You can also add the System Control Center to your browser’s Favorites or Bookmark list;...
• System Status provides access to the System Status page. The System Status page displays general system status information such as signal strength and commissioning status. For more information, see System status page on page 13. If the indicator is green and OK appears below it, as shown in Figure 6, the satellite connection is operating properly.
Contact Information provides access to technical support contact information. The contact information displayed may vary by service plan. • Restart HN7000S enables you to restart the terminal. myHughesNet The Go to myHughesNet link provides access to myHughesNet.com, a valuable resource for additional features and information.
HN7000S Commission Status - is commissioned. • indicates whether or not TCP TCP Acceleration Status - Acceleration is operational. TCP acceleration must be operational for optimal performance on an HN7000S. Chapter 2 • System Control Center 1037073-0001 Revision A...
Clicking on the blue status message displays corresponding help information. • - reports the number of data messages Frames Received received by the HN7000S over the satellite link. • - reports the percentage of frames Frames with Errors received that were corrupted. A continuously increasing value indicates problems in the receive path.
All data received over the satellite is encrypted. A continuously increasing value indicates the HN7000S is not commissioned. Click on System Status and check the field on the page that appears. If it...
System information The System Information page shown in Figure 11 has four sections: HN7000S Info, Satellite, Software Configuration, and page Transmit Radio Info. Each section displays a number of fields. While all of the information displayed in the fields may be useful at some time, the most important fields are discussed below.
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If the NOC downloads a newer version of software to your HN7000S, the newer software version is displayed in this field. – - the IP address of the HN7000S on the user’s IP Address LAN. – - defines the range of addresses assigned to Subnet Mask the HN7000S.
Connectivity test page The Connectivity Test page has a link that can be used to test the HN7000S’ connectivity to the NOC. See Chapter 4 – Troubleshooting for instructions explaining how to access and perform the test. Port forwarding The Port Forwarding page shown in Figure 12 may be used to...
(FAQs) to advanced troubleshooting statistics. This section does not discuss all the information accessible through the Help page, so thoroughly review the Help page to become familiar with your HN7000S and the System Control Center. Access the Help page by clicking on View Help Topics...
Browsing Optimization Utility page. 5. Click Download. myHughesNet Users who purchased their HN7000S from a Hughes retail channel have access to myHughesNet, a feature-rich portal that contains a variety of interactive tools. Users can check online usage, test satellite speed, manage passwords, check their account and service plan information, and more.
Note: If the LEDs do not function properly as described in this chapter, refer to the sticker on the power supply to verify you have the correct power supply. The Hughes part number for the AC/DC power supply is 1031105-0001; the Hughes part number for the DC/DC power supply is 1033554-0001.
Fatal error indication If the Power LED is off and one or more of the other LEDs is flashing, the unit may have to be replaced. Try power cycling the terminal by unplugging the power cord from the power source and then plugging it back in.
100BaseT mode; a dark yellow LED indicates the port is operating in 10BaseT mode. The Ethernet port and indicators are shown in Figure 16. Note: Figure 16 shows the Ethernet port of an HN7000S that is vertically mounted in a pedestal base. Green indicator...
Receive Solid blue Blinking blue Receiving frames Condition preventing acquisition of outroute (preventing receipt) System Solid blue (HN7000S System operating normally via satellite and HN7700S) Blinking blue System is operating normally and VADB mode (HN7700S) is enabled Condition preventing full operation...
Chapter 4 Troubleshooting This chapter provides general troubleshooting procedures. The following topics are discussed: • Cannot surf but can access the System Control Center on page 25 • Cannot access the System Control Center on page 35 • Using the terminal LEDs to troubleshoot on page 36 •...
If you cannot access the System Control Center by clicking on the shortcut or typing in the www.systemcontrolcenter.com URL address or location bar, try typing http://192.168.0.1 in the bar and pressing E NTER Confirming the terminal is Follow these steps to confirm the terminal is commissioned: commissioned 1.
Confirming receive signal The terminal will not function if satellite signals are not received properly. 1. At the System Control Center, click on the Reception Info indicator. The Reception Information page appears. See Figure 18. Figure 18: Confirming receive signal 2.
Confirming transmit signal The terminal will not function if satellite signals are not transmitted properly. 1. At the System Control Center, click on the Transmission Info indicator. The Transmission Information page appears. See Figure 19. Figure 19: Confirming transmit signal 2.
Confirming TCP Transmission Control Protocol (TCP) Acceleration is a proprietary protocol provided by Hughes. It optimizes acceleration is operational performance for TCP and Internet Protocol (IP)-based applications, including faster downloads over satellite. 1. At the System Control Center, click on the System Status indicator.
Confirming Web Web Acceleration is a proprietary protocol provided by Hughes. It optimizes Web browsing performance. Acceleration is operational 1. At the System Control Center, click on the System Status indicator. The System Status page appears. See Figure 21. Figure 21: Confirming Web Acceleration is operational 2.
Confirming NOC Use the Connectivity Test link to check connectivity to the Hughes Network Operations Center (NOC). connectivity Note: You may want to open a second browser window to access the Help page while conducting the Connectivity Test. 1. Click...
c. In Windows, go to → . The Run box appears. Start d. Type in the field and click OK. The Open command Command window appears. See Figure 23. Figure 23: Successful ping test e. At the prompt, type followed by a space and then ping type the router address and press E .
There might be a temporary Internet problem or a problem with the site you are trying to access. Complete these troubleshooting connectivity steps if you use an HN7000S. If you use an HN7700S, contact your technical support. 1. Open a command prompt on a computer connected to the terminal.
Checking DNS settings Follow the steps below to check the DNS settings on your computer if you can ping your DNS address but cannot browse the Internet. The steps may vary slightly based on your computer’s operating system, but they may be used as a guideline.
Cannot access the If you cannot access the System Control Center, refer to the troubleshooting procedures for the appropriate hardware System Control Center configuration: • Computer is connected directly to the terminal • Terminal is connected to an Ethernet device Computer is connected Follow the steps below if your computer is connected directly to the terminal.
Using the terminal LEDs This section explains how to use LED appearance to troubleshoot. Refer to Figure 25 for power and cable connections to troubleshoot when completing a troubleshooting procedure. Figure 25: Remote terminal power and cable connections Fatal error indication If the Power LED is off and one or more of the other LEDs is flashing, the unit may have to be replaced.
All LEDs are off If all the LEDs are off, the power connections may not be secure or the power source may be faulty. Refer to Figure 25 and follow these steps: 1. Make sure the DC power cord is securely connected to the DC IN connector on the terminal.
3. If the LAN LED is still not lit, check the Windows Device Manager to see if your computer's NIC is installed correctly. a. In Windows 2000, for example, right-click My Computer → on the desktop and choose → Properties Hardware .
If the LAN LED dims If the LAN LED goes dim, follow these steps: 1. Plug the Ethernet cable back into the Ethernet port. 2. Check the IP address assigned to the computer. a. In Windows, go to → . The Run box appears. Start b.
Other devices If a device other than a computer is connected to the terminal, the System Control Center is probably never accessible. However, connected to the you can troubleshoot using the following LED conditions: terminal • Receive LED is not illuminated •...
3. If the Power LED still does not come on remain on, power cycle the terminal by unplugging the power cord from the power source, waiting 10 seconds, and plugging it back in. 4. If the problem persists, contact customer support. Note: If the Power LED is not on, the other front panel LEDs may not be on or may not come on.
Pedestal base Follow the instructions below to place the terminal in the pedestal base, or remove it from the base. You do not have to use the pedestal. You can place the terminal in a horizontal position if you prefer. If you do this, do not place objects on top of the terminal.
• Call 1-866-347-3292. For United States users who If you purchased this product from one of our value added reseller (VARs), do not contact Hughes. Contact your VAR purchased through a value according to the procedure supplied by them for technical added reseller support.
General FAQs 1. What geographic area is covered by the service? As of this printing, the 48 continental states and Puerto Rico are covered by the service. Check our web site, www.myHughesNet.com, to see the current coverage area. 2. Why is there a requirement that the satellite dish be professionally installed? Because the two-way system uses a transmitter, not just a receiver.
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5. What operating systems are compatible with the new system? Computers with Windows or Macintosh operating systems can access the Internet when connected to the HN7000S. Refer to System requirements on page 2 for more information on operating system requirements.
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For network setup, support and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for home network configuration or management). Please understand that all computers on this network share a single connection.
System. When you need to access information from your corporate LAN, you can enable your VPN client, keeping in mind that you may see a reduction in throughput. At this time, Hughes does not endorse or support any VPN products. Customers that...
Appendix B Typical operating system settings This appendix explains how to configure Windows and MacIntosh operating system settings so that your computer can communicate with the terminal. The following topics are discussed: • Determining if DHCP is enabled on the remote terminal on page 49 •...
Note: Home networking equipment is required but not included. For network setup, support and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for home network management or troubleshooting). Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed.
Windows 98SE or Me 1. Select Start→ Settings→ Control Panel 2. Select . The configuration dialog box opens Network Network to the tab. See Figure 27. Configuration Figure 27: Network dialog with Configuration tab 3. Select the TCP/IP protocol bound to the NIC connected to the remote terminal and select Properties.
Figure 28: TCP/IP Properties 4. Select Specify an IP Address. Enter an appropriate IP address from the range of available IP addresses. Refer to page 50 for more information on how to view available IP addresses. 5. Enter the appropriate subnet mask in the field.
6. Select the tab. Enter the terminal IP Address in the Gateway field. See Figure 29. New Gateway Figure 29: Entering the terminal’s IP address 7. Select Add. 8. Select the DNS Configuration tab, and verify the following settings: a. Make sure is selected.
Windows 2000 1. Select Start→ Settings→ Control Panel 2. Select the icon. See Network and Dialup Connections Figure 30. Figure 30: Network and Dialup Connections 3. Right-click on the that connects to the Local Area Connection terminal and select . See Figure 31. Properties Figure 31: Local Area Connections Appendix B •...
4. Ensure the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it. 5. Select Internet Protocol (TCP/IP) being careful not to uncheck it, and then select Properties. See Figure 32. Figure 32: Local Area Connection Properties 6.
9. Enter for the Preferred DNS server field. See 66.82.4.8 Figure 33. Figure 33: TCP/IP Properties 10. Select OK to save and close Internet Protocol (TCP/IP) Properties. 11. Select Close again to save and close Local Area Connection Properties. 12. Reboot the PC if necessary. Appendix B •...
Windows XP 1. Open the Control Panel by selecting → → and double-click the Start Settings Control Panel icon. See Figure 34. Network and Dial-up Connections Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections.
Figure 35: Local Area Connections 4. Ensure the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it. 5. Select Internet Protocol (TCP/IP) and select Properties being careful not to uncheck the check box. See Figure 36. Figure 36: TCP/IP Properties Appendix B •...
6. In the General tab, select Use the following IP . Enter an appropriate IP address from the range of address available IP addresses and the appropriate Subnet Mask for your network in the fields provided. Enter the IP address of the terminal for the Default Gateway.
Configuring Windows to This section explains how to configure Windows operating systems to support a DHCP-enabled terminal. support a DHCP-enabled terminal Windows 98SE and Me 1. On the client computer, go to Start→ Settings→ Control and double-click Network. See Figure 38. Panel Figure 38: Control Panel Note: On Windows ME computers, choose View All...
2. A list of network components appears. See Figure 39. Figure 39: Network window 3. Select the entry associated with the Network TCP/IP Interface Card (NIC) and then select . The Properties TCP/IP window appears. See Figure 40. Properties Figure 40: TCP/IP Properties Appendix B •...
4. In the IP Address tab, select Obtain an IP address automatically 5. Select the tab. Remove any installed gateways by Gateway selecting them and selecting Remove. See Figure 41. Figure 41: Gateway tab 6. Select the Disable DNS radio button on the tab.
Windows 2000 1. On the client computer, go to Start→ Settings→ Control and double-click Panel Network and Dial-up Connections 2. A list of network connections appears. See Figure 42. The icon must be listed. If it is not, the Local Area Connection network is not installed correctly.
4. Ensure that the Client for Microsoft Networks Internet are installed and checked. If NetBEUI is Protocol (TCP/IP) installed, uninstall it. 5. Select . Be careful not to uncheck Internet Protocol (TCP/IP) the check box. 6. Select the button. The Properties Internet Protocol Properties window appears.
2. A list of network adapters appears. A Local Area Connection must be listed under LAN or High-Speed Internet. See Figure 45. If not, the network is not installed correctly. Figure 45: Network Connections 3. Right-click the icon that represents Local Area Connection the Network adapter that connects the computer to the Satellite Gateway and select...
4. Ensure that the Client for Microsoft Networks Internet are installed and checked. See Figure 46. If Protocol (TCP/IP) NetBEUI is installed, uninstall it. Figure 46: Local Area Connection Properties 5. Select and select . See Internet Protocol (TCP/IP) Properties Figure 47.
6. Ensure that both Obtain an IP address automatically options are Obtain DNS server address automatically selected. If not, select them. 7. Select OK to close the open dialog boxes and finish the configuration. 8. Restart the computer even if Windows does not require you to do so.
Figure 49: Mac Network screen 3. Make sure the TCP/IP tab is selected. 4. Select the drop-down list. See Figure 50. Configure Figure 50: Select Manually from the Configure drop-down list 5. Select Manually Appendix B • Typical operating system settings 1037073-0001 Revision A...
6. Type the appropriate IP address from the range of available IP addresses in the field. See page 49 for details. Do IP Address not use the numbers in the examples, which are for illustrative purposes only. 7. Select the Apply Now button. The Mac is now configured. Configuring a Follow the steps below to configure a terminal with DHCP enabled on a MacIntosh system.
Figure 52: Mac Network screen 3. Make sure the TCP/IP tab is selected. 4. Select the drop-down list. See Figure 53. Configure Figure 53: Select DHCP from the Configure drop-down menu 5. Select . Notice the field grays out. Using DHCP IP Address 6.
For network setup, support and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for home network management or troubleshooting). Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed.
Basic wireless Wireless networks are easy to install because you do not have to run any cables. Instead, a wireless base station is connected to the considerations terminal Ethernet port. Wireless NICs are installed in each computer you want on the network. These components are available at most computer supply stores and outlets.
Basic Ethernet Ethernet hubs, cables, and NICs can be purchased at most computer supply stores or outlets. They are relatively inexpensive considerations and easy to install. The Ethernet interface must support auto-negotiate, a feature that enables compatibility and inter-operability among Ethernet devices. Select an Ethernet hub based on how many computers or other devices are connected to the network, and how fast you need the data connection to be.
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Remember that prepared Ethernet cable, cable that already has RJ-45 jacks installed at the ends, are usually available in lengths of no more than 50 feet. If the cable length exceeds 50 feet, use a kit to install the RG-45 jacks at both ends of the cable. (This is called terminating the cable.) The kits are available at some electronic supply or home supply stores.
Appendix D Conformance with standards and directives The HN7000S and HN7700S remote terminals have been certified to conform to the standards shown in Table 2. Additional information follows the table. Table 2: HN7000S and HN7700S standards compliance Category Standard HN7000S...
In addition to the warnings and safety guidelines listed in this document, the following operating conditions apply to the conditions for Canada HN7000S and HN7700S remote terminals used in Canada: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective operational and safety requirements.
FCC Part 15 This section applies to the HN7000S and HN7700S remote terminals. Standards to which Conformity is declared: FCC Part 15 This device complies with part 15 of the FCC Rules.
(IPoS) and FCC Part 68. standards IPoS The Hughes HN System is compliant with the IP over Satellite standard (IPoS) ratified by the Telecommunications Industry Association (TIA-1008), first published in October 2003 and issued as Revision A in May 2006.
If you have been told to discontinue phone service and you believe it is due to the HN7000S or HN7700S terminal, please contact Hughes Customer Support. If you purchased your HN7000S or HN7700S from one of our value added resellers (VARs), please do not contact Hughes.
Hughes must make any necessary repairs to the modem portion of this equipment in order to maintain valid FCC registration. Do not attempt to repair or service your modem. Return it to Hughes. No repairs can be made by customers. All repairs must be done by Hughes Authorized Service Centers (ASCs).
Acronyms and abbreviations REN – Ringer equivalence number RF – radio frequency ASC – Authorized Service Center Rx – receive AWG – American Wire Gauge SAN – site account number DHCP – Dynamic host control protocol DNS – domain name server TCP –...
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• Acronyms and abbreviations 1037073-0001 Revision A...
Ethernet ports description wired (Ethernet) wireless 1, 50, 71 FCC Part 15 71, 73 auto-negotiate setting FCC Part 68 Help page Pedestal base HN7000S installing cooling vents removing LEDs Ping test maintenance description PC and MAC system requirements executing troubleshooting...
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Reception Info page Web Acceleration 2, 50, 71, 72 Repairs Wireless base station Canada United States Ringer equivalence number Safety standards, Canada 2, 16 Signal strength Site Account Number. See SAN Standards, conformity electromagnetic compatibility telecommunications System Control Center accessing Help page Home page links on...